# Children's Health VirtualVisit — user reviews > 60 indexed App Store user reviews of Children's Health VirtualVisit by Children's Medical Center, rated 4.90/5 from 4,456 ratings. - Source: https://appshunter.io/ios/app/childrens-health-virtualvisit/id1087169227/reviews - App overview in markdown: https://appshunter.io/ios/app/childrens-health-virtualvisit/id1087169227.md - Rating breakdown: 5★ 4,220 · 4★ 185 · 3★ 29 · 2★ 11 · 1★ 11 ## What do users think of Children's Health VirtualVisit? Overall sentiment: positive **Pros** - 🚀 Wonderful service - 🚀 Quick and easy - 👍 Convenient - 👍 Great experience - 👍 Exceptional care - 👍 Excellent care - 👍 Fantastic virtual visit - 👍 Great doctor - 👍 Awesome - 👍 Amazing doctor - 👍 Outstanding visit - 👍 Very satisfied - 👍 Great for the entire family - 👍 Super convenient and great care - 👍 Incredible - 👍 Greatest app ever! **Cons** - 🐛 App errors - 👎 Rude doctor - 👎 Infuriating - 🐛 Interrupted - 🐛 Don't use! SCAM **Commonly reported bugs** - Login screen freezes - Video call issues - Pharmacy issues **Most requested features** - Dark mode option - Password reset functionality ## Newest reviews (13 of 60) ### 5/5 — Convenient *2023-09-25, version 12.16.106* First time using this service and I loved the convenience of it! Thanks! ### 5/5 — Great Experience! *2023-09-04, version 12.16.106* Love having the option to do a quick virtual visit for minor issues. This visit was fast, no wait time and Dr was great! ### 5/5 — Just wow! *2022-11-30, version 12.16.106* I’m very impressed and glad I chose this service! ### 5/5 — Very pleased *2022-10-09, version 12.16.106* Dr. Elizabeth Knofa was amazing , she assessed my needs right away and got me the medication I needed. Her demeanor was very calming. Which helped with my asthma exacerbation. ### 5/5 — Strep throat visit *2022-08-31, version 12.15.003* Dr Moore was great- he called up when the video wasn’t working, took care of my son’s needs and was friendly. Thank you! ### 5/5 — Urgent care visit *2022-08-11, version 12.10.004* Dr Giron was so nice and helpful on the virtual visit. He asked plenty of questions for the symptoms I am having and called in a RX for me so I can get better. I really appreciate the hospitality and service received today. ### 5/5 — Quick and easy *2022-04-19, version 12.10.004* Perfect for my very anxious child who hates medical offices and tests. ### 5/5 — Virtual visit *2022-03-08, version 12.10.004* Great Doc! SO convenient! Highly recommend! ### 5/5 — Virtual Visit *2021-12-12, version 12.10.004* Kristi NP was amazing and so helpful! So convenient and easy to see a provider. Will definitely use virtual visit again. ### 5/5 — Great experience *2021-10-27, version 12.10.004* It was a very gret experience meeting Beth today. She explained everything very nicely. ### 5/5 — Visita virtual *2021-09-27, version 12.10.004* Me encanta este tipo de visita, asi mi hija no se siente estresada de ir a la oficina del doctor ### 5/5 — Dr. Rojas is Amazing *2021-07-16, version 12.10.004* My son is seeing her from 10 months old and now he is 7. She is amazing, sweet and so gentle. We love her. ### 5/5 — Fantástica visita virtual *2021-07-13, version 12.10.004* Una excelente comunicación en mi caso entre doctor, intérprete y mi persona. Comunicando diagnóstico, explicando características haciendo recomendaciones y posibles seguimientos en el sistema médico de children’s. Muchas gracias por esta visita virtual! Esta vez fue una excelente forma de comunicación! ## Most critical reviews (10 lowest-rated) ### 1/5 — Good App - Bad Doc *2025-10-31, version 12.22.400* Easy to use App but experience with the doctor was awful. Wouldn’t use this app again based on the poor level of care we received. I don’t expect doctors to work miracles, but I do expect them to try to care. If you or your child are sick, I would not recommend using this app to find a credible doctor. ### 1/5 — Awful App *2025-08-09, version 12.22.200* Doctors are mediocre; they give you textbook responses. ChatGPT does 10x better ### 1/5 — Password reset *2022-02-07, version 12.10.004* Please don’t forget your password there is no way you can re-set it without knowing your current password, makes absolutely no sense if I knew my current password I wouldn’t need to change it. ### 1/5 — Infuriating *2022-01-01, version 12.10.004* Had an appointment this morning no problems, except the pharmacy is closed. So we tried to get a second appointment, forget it. Over 4 hours constantly kicked out to different providers moved back in line and NO ONE WILL SEE US AGAIN!! Keep getting chat messages they will not let you respond to and a provider never comes on. My daughter has an excruciating ear infection and no one will help. So disappointed!!! Also, they do not give any follow up info after your appointment. No email, no doctor info, no diagnosis. Super disappointed on a time we need help the MOST!! ### 1/5 — Don’t use! SCAM *2020-01-15* Terrible app, I just paid 55 dollars for a visit that tried connecting with the doctor about four times and she just ended the visit so I’m out medicine and 55 dollars when I could’ve just gone to an emergency clinic. I’m beyond frustrated and when I tried calling customer service from the phone number the app provided me the lady had no idea what I was talking about and told me she couldn’t help me because she didn’t know the app that I was referring to! Ridiculous!!!! ### 2/5 — App errors *2023-12-30, version 12.20.003* I was trying to sign up to use this for the first time, the app doesn’t allow you to push the sign up button. It pops up with an error that says this service is unavailable. Unfortunate because my daughters doctor she saw for urgent care virtually recommended this for me. I tried signing up on their website and it was not clear where to go to sign up and the links I tried to click didn’t work either. ### 2/5 — 2 star *2021-10-14, version 12.10.004* Keep braking up ### 3/5 — Rude Doctor *2022-08-08, version 12.10.004* Just had a visit. The video cut off, so the doctor called me back. He had a sarcastic, rude tone, and didn’t take me seriously at all. The call was about 3 minutes. He didn’t ask any questions. He just told me to give my son medicine. I didn’t feel like he cared at all. I was rushed off the phone, which is crazy since I paid $55. I won’t use this app again. The doctor made me feel like I was a burden to him, and his lack of advice or concern gave me scam vibes. ### 4/5 — Interrupted *2020-06-15, version 12.0.627* It was cutting up throughout the conversation ### 5/5 — Useful! *2026-01-25, version 12.22.400* Very quick and helps a lot to get a quick check up before seeking any other medical attention ## Most praised reviews (9 highest-rated) ### 5/5 — Thanks *2025-11-13, version 12.22.400* Wonderful service and she actually listened to me and heard me and was able to give me exactly what I needed. ### 5/5 — Dr Ken Dakin *2025-09-24, version 12.22.400* Great provider and expert knowledge and service! Would use every time! ### 5/5 — Exceptional care *2025-07-06, version 12.22.200* Dr. Rita Girard was fantastic, thank you so much for all your help. ### 5/5 — Saved me time and money!!! *2025-01-30, version 12.22.200* From start to finish, logging into the app and putting in my info, to seeing the provider and get treatment, it all took only 6 minutes for the whole experience! Why would I do it any other way? I love this so much! ### 5/5 — Review nice doctor *2024-10-21, version 12.21.103* Great guy really seems to care alto . Thank you ### 5/5 — Amazing *2024-06-15, version 12.21.006* Pink eye visit in just minutes with the sweetest doctor! ### 5/5 — Amazing Experience *2024-02-18, version 12.21.003* This is one of the best apps I’ve ever used. Combining such a seamless, streamlined user-experience with the incredible quality of doctors at Children’s Health makes this a parent’s dream when facing the nightmare of having sick kiddos! We’ve used this on holidays and late nights for issues ranging from diagnosis of illness to seeking peace of mind with minor post-op issues. Cannot recommend this enough! Thank you, Children’s! ♥️ ### 5/5 — Very satisfied *2024-02-07, version 12.21.003* Dr Robinson was very thorough and professional. I am thankful for the excellent service that she provided. Thank you! ### 5/5 — Excellent care *2023-09-29, version 12.16.106* Our virtual visit was great. The doctor was very patient and attentive to our concerns. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*