# Chilipad — user reviews > 204 indexed App Store user reviews of Chilipad by Sleepme Inc., rated 4.70/5 from 5,010 ratings. - Source: https://appshunter.io/ios/app/chilipad/id1532989079/reviews - App overview in markdown: https://appshunter.io/ios/app/chilipad/id1532989079.md - Rating breakdown: 5★ 4,307 · 4★ 373 · 3★ 93 · 2★ 43 · 1★ 194 ## What do users think of Chilipad? Overall sentiment: negative **Pros** - 🚀 Cooling works well - 👍 Easy to use app - 🚀 Quiet operation - 👍 Improved over previous version - 👍 Helps with sleep **Cons** - 🐛 Connectivity issues with WiFi - 🐛 App frequently disconnects from device - 🐛 Buggy software/app - 🐛 Schedules not working as expected - 🐛 Inconsistent temperature control **Commonly reported bugs** - App doesn't save settings/schedules - Frequent disconnections and need to reset device - Temperature changes randomly without user input - App doesn't properly control device functions **Most requested features** - Dark mode option - Apple Health integration - Physical remote control option - Ability to set different programs for each side of the bed ## Newest reviews (15 of 204) ### 2/5 — Schedules *2026-08-26, version 2026.07* The scheduling system is not great. ### 3/5 — Review *2026-08-19, version 2026.07* While I like the temperature control of this new version, there are some drawbacks. The previous version was quieter. I expected much quieter with the new pad than it actually is. Additionally, it does not stay flat on the bed no matter what I do. I have tucked and pulled to no avail. The surface feels a bit plastic like or slick compared to the old fabric feel of version 1. Overall the pad still keeps me cool and I’m grateful for that but I truly found the earlier version a better product ### 3/5 — Really needs updates *2026-07-30, version 2026.06* I’m writing this after trying my Chillipad 2.0 for the first night and being absolutely COOKED ALIVE by the “Warm Awake” feature. It sounded like a great idea last night because I usually wake up cold, but it’s more like a “hot awake” than a “warm awake”! You’d think you could customize the warm awake temperature, but it literally gives you no other option than “HIGH” or “OFF” which is a real shame because “HIGH” is uncomfortably HOT! Update: The closest workaround I can find is to “add adjustment” to the REM schedule for 5 minutes before the wake up time, but then you have to turn the actual warm awake feature off. Also the Chillipad 2.0 was advertised as having in-bed detection. The online guides say that the remote unit should have a setting for “radar”, but on the Remote’s firmware version 1.11.310, it’s not visible. I also don’t see any mention of the feature in the app. What’s up with that? I was also generally hoping that the Chillipad could log the time I hit the bed with Apple Health even if it doesn’t capture all the biometrics. Just knowing what time I hit the bed and logging that over time in Apple Health would be a huge step forward in tracking my sleep goals. The iPhone estimates the time you started sleeping by the time you put down your phone, but I wanna know what time I hit the bed. ### 2/5 — Buggy *2026-07-16, version 2026.06* Add Partner links (via Branch) do not work. Currently impossible to add my partner to the bed on my app. Low water notifications are flakey. I frequently see the low water icon show up and then disappear quickly. Once, I was actually out of water, I added some and the app refused to acknowledge. I could not operate the bed via the app at all for 39 minutes, though I could from the remote. ### 4/5 — Looks good, but *2026-07-13, version 2026.06* The new update looks good, but the cards are backwards when you have two dock pros connected ### 4/5 — Great but not perfect *2026-07-11, version 2026.06* I love my chillipad. Has ruined sleeping anywhere else. I would give it 5 stars but….it constantly runs out of water. I had to purchase a water distilling machine because I got tired of spending more money on bottles of distilled water. The reservoir is too small and gets mildew easily which makes me concerned for sinus congestion and allergies and general safety. Would be nice if they incorporated an ozone system for sterilization. I would buy and sell it to others all day! ### 3/5 — The Chilipad is great but this app update sucks *2026-07-10, version 2026.06* Recently you changed the app so I only see one temperature. It used to show current temp and the temp setting. Now it’s confusing and I don’t like it. Every thermostat shows current temp and goal/set temp. ### 5/5 — Favorite thing *2026-07-09, version 2026.06* I’d buy this 1000x over. Has it for 1 years and it’s a must have that I can’t live without now. ### 5/5 — Menopause relief *2026-07-09, version 2026.06* I cannot sleep without it! ### 5/5 — 10 stars if possible *2026-07-08, version 2026.06* My entire life I’ve slept terrible. Over heating, waking up congested, not rested. Until this ice pack of a invention came. The Chilipad completely changed my sleep and recovery, I’m sleeping through the night, feeling rested and cooling down instead of overheating. ### 5/5 — Life changing *2026-07-06, version 2026.06* I’m on my second unit. I had the original chili pad cube. And finding the perfect sleep temp has changed my sleep game ### 5/5 — Tangible Results *2026-07-03, version 2026.06* I’ve been extremely happy with my Chilipad. Since I started using it, I’ve seen measurable improvements in my sleep quality as tracked by my Garmin, including better sleep scores and improved overnight recovery. It’s been great to see objective data match how I actually feel in the morning. My favorite features are the warm wake-up, which makes getting out of bed much easier, and the cooling during hot summer nights. Staying at a comfortable temperature throughout the night has made a noticeable difference in my sleep. I highly recommend it to anyone looking to improve their sleep quality. ### 3/5 — Love the technology, but… *2026-06-29, version 2026.04* It definitely helps me sleep better. But I’m on my fifth Dock Pro. Manufacturing quality control is definitely a problem. ### 3/5 — Bad update to great product *2026-06-21, version 2026.04* Why in the world devs would “improve “ a user interface with a more clunky version boggles the mind. You took a stylish easy to use dial with a large display and made a smaller version that you have to hit multiple times to change the temperature. Awful update. Truly. Made your product more tedious to use. ### 5/5 — One of my favorite purchases *2026-06-17, version 2026.04* Chilipad has been a game changer for me. I’ve been a hot sleeper I think most of my life. Moving to a drier heat state in my 20’s, I dreaded summer. Air conditioning just wasn’t enough at times and I started to really worry about how I would function when menopause hit. I started going to bed with wet washcloths, ziploc bags of ice, etc. My initial searches for products… I found things that would cool for several hours, but I’d need to swap out middle of the night. Ugh! Then I stumbled on Chilipad. Best thing ever!!! I use it every night all year long. I just adjust the temp in the winter. I finally experienced a night of sleeping without waking up sweaty. I no longer wake up in the middle of the night during the summer because I’m so hot. I can snuggle under covers and feel cozy yet still be nice and cool with the Chilipad on. Take a nap during the day? Chilipad. Sitting up in bed working on computer, paying bills? Pop on Chilipad. It’s so amazing! Pleasssee don’t ever stop making Chilipad. ## Most critical reviews (10 lowest-rated) ### 1/5 — Device constantly offline after app update *2026-08-24, version 2026.07* After the latest update my dock pro goes online and offline constantly the app is unusable ### 1/5 — Dock WiFi issues *2026-08-20, version 2026.07* Love my Chilipad 2.0 but the doc has many issues with WiFi connection. I also have 2.4 WiFi also and it still doesn’t connect. ### 1/5 — Won’t connect to WiFi - terrible customer service *2026-08-09, version 2026.06* I’ve owned this product for a year, it’s very expensive. It’s had multiple issues. It will not connect to Wi-Fi after a recent app update. Customer service is extremely slow to respond and will not fix the issue. Cannot recommend this product or company. ### 1/5 — Terrible update *2026-06-27, version 2026.04* Been a chilipad customer for a decade. This app update broke everything. They came out with a new device and revamped the app in the process and broke the existing units. It has been this way for months now. Trying to change the temperature on the unit via the app does nothing and I have to manually adjust it. It also can’t even get basics right like remembering I use Fahrenheit. ### 1/5 — Please fix *2026-06-11, version 2026.04* Latest app release is terrible. Please return the ability to turn off the power using Wi-Fi connection. Bluetooth won’t connect. Now unit is not shutting off based schedule. ### 1/5 — Was amazing till the update *2026-05-31, version 2026.04* The old app with the slider made controlling the chilipad so easy. Now with this update I can’t adjust my side of the bed unless I use the sleep program and can’t control my partners side while she is away. ### 1/5 — Schedules not working *2026-05-24, version 2026.04* Since updating to the new version the schedules no longer start. I’ve tried deleting and recreating them, but it hasn’t made a difference. ### 1/5 — Terrible update *2026-05-20, version 2026.04* Been a chilipad customer for a decade. This app update broke everything. ### 1/5 — Update has taken a step back *2026-05-16, version 2026.04* Ever since the update, nothing seems to be working correctly. Programs either don’t run as they are set or sleep is not tracked as accurate as it was prior to the update. ### 1/5 — Horrible update!! Give us an option to revert!! *2026-05-14, version 2026.04* The new version is hard to navigate and has a terrible UI. While it allows people with more than one system to manage multiple beds and group devices together, managing your own device is horrid. The text is small and the temp control is more tedious to control. I need minimum interaction with an app if I need to adjust the temp in the middle of the night, especially if the “Hiber AI” function does not work properly and accidentally turns the heat up to 120 when it thinks that I’m awake to lull me back to sleep (which inadvertently wakes me up). Either give us a way to revert to the old app or give us a physical remote. This is terrible ## Most praised reviews (10 highest-rated) ### 5/5 — Life-changing! *2026-09-08, version 2026.08* Once you dial in the perfect temperature for you, it is amazing. I can sleep with 1000 blankets on me as I prefer, including a weighted blanket, but not be too hot. I can also have the bed heat up to really warm in the morning to help me get out of bed….:) we are building a second home and are definitely buying a Chilipad for this home as well. ### 5/5 — Life changing!!! *2026-09-04, version 2026.08* I have perimenopause and the Chilipad has literally made my life so much better. I don’t toss and turn from hot flashes, I sleep soundly, and I’m so much happier because of it!! ### 5/5 — Manages hot flashes *2026-08-30, version 2026.07* With the chilipad I sleep all night. I do not spend all night managing my hot flashes with blankets on and off. It is a lifesaver! ### 5/5 — Fixes night sweats *2026-08-08, version 2026.06* The Chilipad has been my hack for surviving night sweats. I no longer wake up every night at 4am and my sleep monitor says I’m sleeping more deeply. Thank you Chilipad! ### 5/5 — Love *2026-08-04, version 2026.06* I love my chili pad! I hate going out of town because I miss it so much! ### 5/5 — Chilipad *2026-08-03, version 2026.06* I have owned the pad for little over a year. Overall I love it and can’t imagine sleeping without it. Two negatives are 1) the size. It’s larger so may not fit under your bed. 2) within first year the connector didn’t fit well and had to replace the mattress. Other than that it’s perfect t. ### 5/5 — The best sleep system *2026-07-28, version 2026.06* Super happy with the sleep I get with my Chilipad. Easy to use , intuitive app, and very comfortable. 6 out of 5 stars. ### 5/5 — Chilipad *2026-07-13, version 2026.06* The best present that my husband ever gave me because I am going through menopause. It gave me peace of mind at bedtime! ### 5/5 — Great app, but missing a key feature *2026-07-12, version 2026.06* Since my husband and I got our Chilipads some months ago, we're no longer affected by the temp in our bedroom. In short, it's been amazing. The app is slick and the recent overhaul was a welcome change. However, it is desperately in need of a vacation mode! We just had a week away from home for a vacation, and had to unplug our pads so we wouldn't forget to shut off the automatic routine. Other than that, it's been a great app. ### 5/5 — Good bye hot flashes!! *2026-07-10, version 2026.06* I’d give up my dishwasher just to be able to keep my Chilipad. This has been a game changer for this menopausal woman. I sleep like I am a teenager again. Run, don’t walk to get your own. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*