# Chiltern Railways - Tickets > Mobile app for planning, booking, and managing train tickets with real-time travel information. (iPhone/iPad app by Chiltern Railways.) - Source: https://appshunter.io/ios/app/chiltern-railways-tickets/id1313193842 (this page in markdown: same URL + `.md`) - Developer: [Chiltern Railways](https://appshunter.io/developer/424250550) - Category: Travel, Navigation - Price: Free - Rating: 4.80/5 from 331 App Store ratings · 96 written reviews indexed - Age rating: 4+ - Requires: iOS 16.6 · 112 MB - Languages: American English - Released: 2018-03-16 - Data updated: 2026-09-05 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/chiltern-railways-tickets/id1313193842/reviews.md ## What is Chiltern Railways? Your free Chiltern Railways app helps make journey planning, accessing the latest travel information and buying your tickets even easier. It’s simple and secure to purchase your Chiltern Railways e-ticket through the app, download to your phone and use for your next journey. And if you’re planning to travel anywhere else on the GB rail network, you can buy your ticket on the Chiltern app too. And when you buy train tickets through our app, we’ll never charge you a credit card, debit card or booking fee. So, it’s goodbye pesky queues at the ticket office. And hello cheapest Chiltern fares around! Download and register the Chiltern Railways app to: - Always find the cheapest fares available in your search results - Get an instant e-ticket for many Chiltern Railway journeys, saving time at stations - Enjoy fee-free fares. You won’t ever pay credit card, debit card or booking fees when you book direct from Chiltern - Group save bookings for three or more customers can be purchased via the app - Quickly find your recent journeys in our new My Account section, where your details are securely maintained in the app for quick and easy repurchasing - Get up-to-the-minute updates on your train status with live departure boards, busyness indicators, number of carriages and platform numbers - Purchase tickets for any British train journey – and did we say NO BOOKING FEES Getting your ticket E-tickets may look like a humble barcode but when they’re stored in your app’s Booking section, they become the quick and easy way to travel, so no need to interact with anyone or anything when in the train station or onboard a train. Picking up tickets from a ticket machine If you plan to pick up your tickets from a ticket machine, you'll need your reference numbers which are stored in the bookings section to view at any time. Using your Smartcard Request a new Smartcard through the app when making your next ticket purchase. We will then send you your Smartcard in the post. You may then load the ticket onto your Smartcard at the gate. We sell Flexi season tickets to match your own travel requirements. ## Key features - Journey planning - Live travel information - E-ticket purchase - Fee-free fares - Group bookings - Live departure boards - Smartcard requests ## What do users think of Chiltern Railways? Overall sentiment: mixed **Pros** - 🚀 Quick and easy to use for booking tickets - 💳 No booking fees compared to other apps - 📱 NFC smart card loading feature - 👍 Live train tracking for favorite routes - 🎫 Paperless e-ticket option available - 💰 Competitive and cheap fares - 🧼 Clean trains and well-maintained service - 🔄 Works with multiple train providers - 📲 Apple Pay integration (when working) - 👴 Accessible assistance for elderly/disabled passengers **Cons** - 🐛 Frequent app crashes and freezing - 💳 Payment failures with Apple Pay despite charges - 🔐 Inconsistent saved card functionality - 📧 Communication preferences link not working - 🎫 E-tickets unavailable despite being advertised - 🚫 Cannot purchase return tickets on app - ⚠️ Poor error messages and unclear feedback - 🔄 Session logs out when screen locks - 📍 Live journey tracking broken for years - 🌍 Doesn't work with non-UK credit cards - 🚂 Train cancellations with no replacement buses - 👥 Overcrowded trains lacking sufficient carriages - 🎯 QR codes in Apple Wallet too small for scanners - ⏱️ Slow refresh and loading times - 🔧 Unresponsive customer support **Commonly reported bugs** - App fails to load or crashes unexpectedly - Payment processing errors and duplicate charges - Saved card details not recognized - E-ticket preference settings not retained after booking - Live journey details don't load when tapping trains - Platform information missing for certain routes - NFC ticket loading shows no pending tickets despite having them - Apple Wallet integration not functional - QR code in Apple Wallet unreadable by ticket barriers - Senior Railcard rejection with age criteria error - Return ticket booking only allows single tickets - Session loss when screen locks - Booking confirmation shows as unbought after payment - Train times display incorrectly or show wrong departures - Links to travel conditions direct to wrong pages - Preference Centre link broken - Report a problem chat window unresponsive - Add card function rejecting valid cards **Most requested features** - Car parking booking through app - Return ticket purchase functionality - Save favorite stations and journeys - Timetable view beyond live trains - Carriage numbers displayed on live app - Default payment method and station settings - Push notifications for delays and updates - Status page showing delays and issues - Calling stations information - Flex season ticket purchasing - Change ticket date/time functionality - Ability to modify e-ticket preferences after booking - Integration with underground/other transport systems - Faster real-time ticket loading via NFC - Refund option within app interface ## Recent user reviews (10 of 96) All indexed reviews: https://appshunter.io/ios/app/chiltern-railways-tickets/id1313193842/reviews.md ### 5/5 — Thanks *2026-03-10, version 6.12.1* I am 70+ walking with stick, was hesitant to travel alone. Had a great experience with Chiltern Railway, just ask for assistance when reserving your tickets 🙏🙏🙏 ### 4/5 — Communication preferences link not working *2026-02-03, version 6.12.0* In general I like the app but at the moment the Preference Centre link is not working. A bit ironic as it was highlighted in an email from Chiltern to me today! ### 1/5 — No e-ticket or car parking options *2026-01-18, version 6.11.0* It’s pointless advertising e-tickets on the website if they’re not available, either via the website or on the app. Also, would be nice to book car parking using the app but this isn’t an option either. Pathetic! ### 1/5 — Terrible service *2025-12-27, version 6.11.0* Always cancelling trains back from London. No replacement buses. 26/12/25. No advice of help from the staff. Disgusting attitudes from the staff and the whole of Chiltern railways. ### 1/5 — Useless *2025-12-14, version 6.11.0* The most infuriatingly poor app I’ve ever been driven demented by. Absolutely unusable. ### 1/5 — Doesn’t track trains *2025-12-12, version 6.11.0* Works ok except you haven’t been able to see where a train is on its journey for years. Repeatedly reported to Chiltern but they ignored feedback. ### 1/5 — Sometimes works *2025-12-11, version 6.11.0* Randomly doesn’t take Apple Pay. Stopped allowing e-tickets recently. Offers only pick up from machine so might as well buy from machine. ### 5/5 — Name of 1 passenger? *2025-10-22, version 6.10.2* Quick and efficient. ### 5/5 — Realtor from California *2025-10-18* Visiting from California for a Korean Skin Care event. First time in the train. It’s very clean and simple way to get around. I would definitely recommend getting g the app. ### 5/5 — Love the live trains feature *2025-10-17, version 6.10.2* Set up your favourite routes and see it live in seconds ## Frequently asked questions about Chiltern Railways ### What does the Chiltern Railways app do? The app simplifies journey planning, provides the latest travel information, and allows you to securely purchase e-tickets for Chiltern Railways and other journeys on the GB rail network. It aims to make the entire process of buying and using train tickets easier and more convenient. ### How do I buy tickets through the app? You can purchase your Chiltern Railways e-ticket directly through the app. Once bought, the e-ticket can be downloaded to your phone and used for your journey. The app also allows you to buy tickets for any British train journey. ### Are there any fees for booking tickets? No, the app explicitly states that it never charges credit card, debit card, or booking fees when you buy tickets directly through it. This ensures you get the cheapest Chiltern fares and avoid additional costs. ### What kind of travel information does the app provide? The app offers up-to-the-minute updates on your train status. This includes live departure boards, busyness indicators, information on the number of carriages, and platform numbers, helping you stay informed about your journey. ### Can I buy tickets for other train operators? Yes, the app allows you to purchase tickets for any British train journey, not just those operated by Chiltern Railways. This makes it a versatile tool for planning and booking travel across the entire GB rail network. ## Version history (last 5 releases) ### 7.3.0 — 2026-09-02 Our latest update is here! This update includes some bugs fixes & Improvements. We update our app on a regular basis so make sure you are on the latest version. Thanks for using Chiltern Railways app! ### 7.2.0 — 2026-08-06 Our latest update is here! This update includes some bugs fixes & Improvements. We update our app on a regular basis so make sure you are on the latest version. Thanks for using Chiltern Railways app! ### 7.1.2 — 2026-08-04 Our latest update is here! This update includes some bugs fixes & Improvements. We update our app on a regular basis so make sure you are on the latest version. Thanks for using Chiltern Railways app! ### 7.1.1 — 2026-07-08 Our latest update is here! This update includes some bugs fixes & Improvements. We update our app on a regular basis so make sure you are on the latest version. Thanks for using Chiltern Railways app! ### 7.1.0 — 2026-07-01 Our latest update is here! This update includes some bugs fixes & Improvements. We update our app on a regular basis so make sure you are on the latest version. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*