# Chiltern Railways - Tickets — user reviews > 96 indexed App Store user reviews of Chiltern Railways by Chiltern Railways, rated 4.80/5 from 328 ratings. - Source: https://appshunter.io/ios/app/chiltern-railways-tickets/id1313193842/reviews - App overview in markdown: https://appshunter.io/ios/app/chiltern-railways-tickets/id1313193842.md - Rating breakdown: 5★ 288 · 4★ 26 · 3★ 10 · 2★ 2 · 1★ 2 ## What do users think of Chiltern Railways? Overall sentiment: mixed **Pros** - 🚀 Quick and easy to use for booking tickets - 💳 No booking fees compared to other apps - 📱 NFC smart card loading feature - 👍 Live train tracking for favorite routes - 🎫 Paperless e-ticket option available - 💰 Competitive and cheap fares - 🧼 Clean trains and well-maintained service - 🔄 Works with multiple train providers - 📲 Apple Pay integration (when working) - 👴 Accessible assistance for elderly/disabled passengers **Cons** - 🐛 Frequent app crashes and freezing - 💳 Payment failures with Apple Pay despite charges - 🔐 Inconsistent saved card functionality - 📧 Communication preferences link not working - 🎫 E-tickets unavailable despite being advertised - 🚫 Cannot purchase return tickets on app - ⚠️ Poor error messages and unclear feedback - 🔄 Session logs out when screen locks - 📍 Live journey tracking broken for years - 🌍 Doesn't work with non-UK credit cards - 🚂 Train cancellations with no replacement buses - 👥 Overcrowded trains lacking sufficient carriages - 🎯 QR codes in Apple Wallet too small for scanners - ⏱️ Slow refresh and loading times - 🔧 Unresponsive customer support **Commonly reported bugs** - App fails to load or crashes unexpectedly - Payment processing errors and duplicate charges - Saved card details not recognized - E-ticket preference settings not retained after booking - Live journey details don't load when tapping trains - Platform information missing for certain routes - NFC ticket loading shows no pending tickets despite having them - Apple Wallet integration not functional - QR code in Apple Wallet unreadable by ticket barriers - Senior Railcard rejection with age criteria error - Return ticket booking only allows single tickets - Session loss when screen locks - Booking confirmation shows as unbought after payment - Train times display incorrectly or show wrong departures - Links to travel conditions direct to wrong pages - Preference Centre link broken - Report a problem chat window unresponsive - Add card function rejecting valid cards **Most requested features** - Car parking booking through app - Return ticket purchase functionality - Save favorite stations and journeys - Timetable view beyond live trains - Carriage numbers displayed on live app - Default payment method and station settings - Push notifications for delays and updates - Status page showing delays and issues - Calling stations information - Flex season ticket purchasing - Change ticket date/time functionality - Ability to modify e-ticket preferences after booking - Integration with underground/other transport systems - Faster real-time ticket loading via NFC - Refund option within app interface ## Newest reviews (10 of 96) ### 4/5 — Communication preferences link not working *2026-02-03, version 6.12.0* In general I like the app but at the moment the Preference Centre link is not working. A bit ironic as it was highlighted in an email from Chiltern to me today! ### 2/5 — Unable to purchase a return ticket on app *2025-03-07, version 6.6.1* I’m not sure why I can’t purchase a return ticket on app. It only allows me to purchase one way. Then I have to queue a the designated train station to purchase a ticket upon return! ### 5/5 — My journey *2024-12-08, version 6.6.0* Another good trip on Chiltern planned ### 3/5 — Ok but no bar code for underground. *2024-10-26, version 6.5.1* The joined up railways -are not. Decent app but you have to get printed tickets. Pointless. ### 4/5 — Ok but *2024-10-10, version 6.5.1* Could do with a status page showing and delays issues etc. ### 5/5 — User friendly and informative *2024-08-13, version 6.5.0* I believe the train service is quite economical and honest in showing fares. Trains are clean and well-maintained. ### 3/5 — Perfectly fine *2024-06-19, version 6.4.1* Would be great if the payment flow (choosing ticket format, and payment type) was less clunky, needing to go forwards and backwards. ### 4/5 — Very unhelpful station staff *2024-06-13, version 6.4.1* They saw us running for a train and they deliberately closed doors ### 3/5 — Too crowded *2024-04-30, version 6.4.0* We need far more carriages. Unpleasant to have to stand so often. ### 5/5 — Accurate and comprehensive *2024-04-01, version 6.4.0* Very thorough coverage of all national trains even outside Chiltern’s area. My favourite train app. ## Most critical reviews (10 lowest-rated) ### 1/5 — No e-ticket or car parking options *2026-01-18, version 6.11.0* It’s pointless advertising e-tickets on the website if they’re not available, either via the website or on the app. Also, would be nice to book car parking using the app but this isn’t an option either. Pathetic! ### 1/5 — Terrible service *2025-12-27, version 6.11.0* Always cancelling trains back from London. No replacement buses. 26/12/25. No advice of help from the staff. Disgusting attitudes from the staff and the whole of Chiltern railways. ### 1/5 — Useless *2025-12-14, version 6.11.0* The most infuriatingly poor app I’ve ever been driven demented by. Absolutely unusable. ### 1/5 — Doesn’t track trains *2025-12-12, version 6.11.0* Works ok except you haven’t been able to see where a train is on its journey for years. Repeatedly reported to Chiltern but they ignored feedback. ### 1/5 — Sometimes works *2025-12-11, version 6.11.0* Randomly doesn’t take Apple Pay. Stopped allowing e-tickets recently. Offers only pick up from machine so might as well buy from machine. ### 1/5 — E-ticket preference *2025-06-14, version 6.7.0* Every time I go to register an e-ticket preference in the App and then book a ticket the e-ticket preference is no shown and I’m only given the machine collection or postal delivery, both of which are no good for me as I travel from a station which doesn’t have machine facilities. ### 1/5 — App is unable to complete a successful transaction, terrible experience using this app. *2025-05-20, version 6.7.0* Rey ### 1/5 — Doesn’t work *2025-05-19, version 6.7.0* Whatever train journey I put in it tells me there are no tickets or trains available. The Trainline app works fine. It’s just Chiltern that doesn’t work. I’ve tried uninstalling and reinstalling, it still doesn’t work. Useless. ### 1/5 — Substandard app *2025-01-06, version 6.6.1* I have just booked a ticket , it has taken my money and now it’s displaying I do not have a ticket booked and I need to buy another ! ### 1/5 — Doesn’t work with non-UK credit cards *2024-12-16* Need to link in with overseas card verification. ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2026-03-10, version 6.12.1* I am 70+ walking with stick, was hesitant to travel alone. Had a great experience with Chiltern Railway, just ask for assistance when reserving your tickets 🙏🙏🙏 ### 5/5 — Name of 1 passenger? *2025-10-22, version 6.10.2* Quick and efficient. ### 5/5 — Realtor from California *2025-10-18* Visiting from California for a Korean Skin Care event. First time in the train. It’s very clean and simple way to get around. I would definitely recommend getting g the app. ### 5/5 — Love the live trains feature *2025-10-17, version 6.10.2* Set up your favourite routes and see it live in seconds ### 5/5 — NFC loading *2025-08-17, version 6.8.0* Best feature is the NFC loading for smart cards and flexi-tickets - super convenient - shame about the trains like… ### 5/5 — Chiltern railways best train operator in the uk *2025-05-31, version 6.7.0* I personally think Chiltern railway’s are the best operator in the uk nice trains 165s 168s and 68s with the lovely mk3 carriages friendly drivers always on time can’t beat Chiltern railways good prices 5/5 ### 5/5 — Amazing app *2025-05-07, version 6.7.0* It’s so quick and easy yo use this app ### 5/5 — Fantastic App *2025-03-03, version 6.6.1* No booking fees, can book with any train provider on this app! And the customer service team is great if you need to a refund or get compensation for delayed services! ### 5/5 — Good as always *2025-02-24, version 6.6.1* Cheap,quick and easy. Not need more to be satisfied with the benefits offered by Chiltern Railway Company Thank you 😊 ### 5/5 — Love it *2024-12-20, version 6.6.1* So amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*