# China Airlines App — user reviews > 256 indexed App Store user reviews of China Airlines App by China Airlines Ltd., rated 1.70/5 from 9 ratings. - Source: https://appshunter.io/ios/app/china-airlines-app/id1093021450/reviews - App overview in markdown: https://appshunter.io/ios/app/china-airlines-app/id1093021450.md - Rating breakdown: 5★ 0 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 7 ## What do users think of China Airlines App? Overall sentiment: negative **Pros** - 👍 Phenomenal change to the app - 👍 Great service and attention to detail - 👍 Decent app - 👍 Nice app! **Cons** - 🐛 Lots of bugs and crashes - 🔍 Difficult to navigate and find information - 🤔 Confusing and unintuitive UI - 🤖 Outdated and poorly designed - 🔍 Difficult to log in and manage account - 🔍 Useless for booking and managing flights **Commonly reported bugs** - Constant login and verification issues - Flight information not syncing properly - Booking and check-in functions not working - Crashes and freezes when using the app **Most requested features** - Dark mode option - Improved flight search and booking - Better integration with member accounts - Streamlined check-in and boarding pass features ## Newest reviews (19 of 256) ### 3/5 — 航班更新異常 *2026-08-06* 我放在手機螢幕的widget一直遲遲不更新新的航班，一直顯示舊的，試過各種方式都沒辦法🫠 ### 4/5 — 有料とは！ *2026-04-20* やられずに済んだ！ ### 1/5 — Slow and poorly designed and organized *2026-04-19* The app is incredibly slow. Many times it fails to load. This is true across various WiFi and data networks I have tested, so it is an inherent problem with the app. It is poorly organized. This poor quality is consistent with the user experience on the China Airlines website, which is also very slow and does not make key travel information such as booking details easily available. ### 1/5 — Useless *2026-04-18, version 26.04.10* Won’t accept my ticket number in the format I got it in. Can’t work out their format for love nor money. App is so useless they can’t convert lowercase to upper. Wouldn’t accept my name as per my passport so I could see my flights or check in. Don’t waste your time with this app ### 1/5 — Bad design *2026-04-17* Not very easy to use and verify identity again and again it’s very troublesome bothers the customer a lot by asking lotta detail questions lack of automated process, used to have trip records, all of sudden, all records are gone with no explanation. ### 1/5 — Doesn’t work *2026-03-07* Just downloaded the app and it won’t let me log in because it said I needed the newer version. Huh? I just downloaded it and it changed within a second? ### 3/5 — Works but very bad app *2026-03-06* The app works but the design and experience is just horrendous. Its so hard to do basic things. The app is so far behind other airlines. I hope they can improve this. I never realized how much a good app matters until I used this one because it’s so inefficient. ### 1/5 — Terrible app *2026-03-02* Barely functions. Just a bit better than the website ### 1/5 — Worthless *2026-02-22* The app is incapable of doing anything. Is this just an iOS problem? What good is having an dedicated app if almost every link just opens a page on the website?? ### 1/5 — Is that a bug？ *2026-02-14, version 26.02.20* The membership QR-code can’t be displayed fully on my screen. So also I can’t add membership card to apple wallet. ### 1/5 — Worst Airline AP *2026-02-13* Difficult to use. Our Business Class trip was not found by their AP even on the return trip. Constantly requires Captcha input. Really poor tie in with their airline database. Months after setup, they still cannot send messages to my iphone. ### 1/5 — Very hard to use *2026-02-05, version 26.01.20* Very long, always ask for update and took long time to find the button that I need ### 2/5 — App needs work lots of bugs *2026-02-03* I was turned away a few times from signing up for China Airline membership using the app because of bugs. For example I had to use all CAPS for my English name entry otherwise the system wouldn’t proceed. After a few tries with a few other minor bugs I was able to sign up finally but I forgot to write down the membership number and the system wouldn’t let me login using my phone number or email. Really painful to use. I grew up with China Airline so it’s hard for me to give up my heritage company. Please keep trying China Airline! ### 1/5 — Frustrated *2026-01-31* 1. I cannot find “united state of America.” To start with. Luckily I was able to switch to other languages and found it. 2. What the hell is Ms, Mstr, miss, ect. Is this even important to create an account? 3. No matter how many time I type my name. It kept telling me is not correct. Ok, No space, no dash, no lower case. Added middle name, removed middle name. I tried everything and still can satisfy the system. Seriously? You think I can’t spell my own name?!? I gave up. ### 1/5 — X *2026-01-27, version 26.01.10* 越改越爛 舊版的正常多了 ### 1/5 — Piece of garbage *2026-01-15, version 25.12.30* As title ### 1/5 — Terrible *2026-01-03, version 25.12.30* I couldn’t search flights through the app as access error? It’s terrible experience to book a flight. There is a problem of booking system?! ### 1/5 — Worse app ever *2025-12-27, version 25.12.20* This is the worse app for an online airline, so many UI bugs in the form. Can’t go back and change your name if you made a mistake, can’t find tickets you have booked and paid to your trip easily. Login flow is even worse, for someone who is IT literacy is not too bad, this app already lost me. Imagine for someone who is less IT savvy, good luck try to do anything with this app. Go back to paper and print your flight details, call help line for things and check-in at the counter. Back in to 80s everyone. ### 1/5 — Terrible *2025-12-24, version 25.12.20* Really hard to use. Auto check in is not functioning ## Most critical reviews (10 lowest-rated) ### 1/5 — まともなアプリではない *2026-08-18* 会員登録したにも関わらず正しいアカウントを入力してもログインができません。極めて質の悪いアプリです。 ### 1/5 — Very buggy *2026-08-18* Airline service and its employees is great. Only complaint I had with China Airlines was with this app. It’s easier to use the browser than the app, with an airline of this size that shouldn’t be the case. I had to sign out in order to check in on the app, and when trying to change seats it did not let me unless I accessed from my browser. At this point there is no need for the app ### 1/5 — Horrible app *2026-08-17* This is the hardest app to follow and used. ### 1/5 — really outdated and hard to use *2026-08-13* me and 5 friends spent an hour trying to check in for our tickets. App kept freezing and lagging…. Was painful to use and check in went super smooth and quick online without the app. Don’t recommend would give 0 stars if i could ### 1/5 — Not working *2026-07-29* Too complicate for a simple registration. Name entry does not work. Hire a better programmer or fire them and use AI ### 1/5 — VERY SLOW *2026-05-24* Wait for so long to access.. ### 1/5 — Doesn’t work on iOS *2026-05-18, version 26.04.10* Doesn’t work on iOS fully updated as of 5/18/2026 on modern device. Simple things like scrolling the months of your DOB don’t work, can’t select a month below what is shown. And other things are glitchy. I’m gonna paper my way through ### 1/5 — Useless App *2026-05-10* I have never seen any application worse than this. Not just the mobile app, same with the website app. I am trying to book the flight ticket but I am not able to pass the name validation no matter what I have tried. It’s turning the customer away. Feel so sorry for China Airlines. ### 1/5 — Someone needs to be fired *2026-04-30, version 26.04.10* App don’t work website also can’t check in wasted 6 hours. I am tech guy btw. ### 1/5 — Can’t even get an account started *2026-04-25* Chinese name? Dont have one but it insists I enter one. Login number cant even get an account going. App is worthless ## Most praised reviews (10 highest-rated) ### 5/5 — 入力できない *2026-06-09* 他の方も書いている通り、自分の予約状況確認さえできない ### 5/5 — Phenomenal Change to this App! *2025-12-20* From worst to the best, this app has becoming extremely useful, compare to few years ago. The user interface design, travel management have gone through a complete refresh! Well done! ### 5/5 — User name *2025-10-16* How do you make the user name so long? And even when inputting all the information and still tells me invalid! So frustrating and deleting the app. ### 5/5 — 為真誠關心乘客的座艙長賀彩 *2025-07-05, version 25.06.20* 今晚搭乘CI73至阿姆斯特丹 ### 5/5 — 華航的服務，真是全球航空公司最棒的 *2025-03-29, version 25.02.10* 我是塔乘Feb 02 2025 CI23 我的坐位在10 K在飛機上看到坐艙帶著組員一起做服務，每一個客人上完廁所，坐艙長會進去清潔再給下一位客人用廁所 坐艙 葉璇 組員 呂娟瑛 盧怡靜、鍾君怡、王伯安 非常認真，親切的服務每一位客人（我看到坐我旁邊的因為老太太非常麻煩，但是服務人員卻是有耐性親切的服務她～ 哈哈😄我真佩服我們華航的管理階層對員工的教導～～ 給華航按大大的👍 Mar 05 2025 坐位16D回美國在桃園機場辦理check in的時候，櫃檯賴安蕎小姐更是了不起～ 我把我的一個小包包裡面有全部的現金信用卡居然放在櫃台上忘了拿～ 我走路很快已經通過了安檢～ 賴安蕎居然用跑的追來還給我裝著現金和信用卡的小包包⋯⋯我真的太感動了😹⋯⋯我回來美國之後把這一次的華航訓練有素的服務告訴了所有身邊的人相信以後更多人會搭乘中華航空謝謝 ### 5/5 — Review *2025-01-10, version 25.01.10* It’s very good ### 5/5 — Business Class Service CI51 TPE-SYD - 21 Nov 24 *2024-11-23, version 24.10.10* Amazing food and spectacular service! The crew were so attentive throughout the 9 hour service to Sydney. Thank you! ### 5/5 — 10/05/2024 CI004 flight to San Francisco *2024-10-15, version 24.09.10* 我一直以來都是長榮航空的忠實顧客。這次因為要陪婆婆去美國所以搭乘華航，因為公婆一直都是華航的忠誠顧客。這次的航班的服務真的讓我很滿意。我在飛機上休息起來後去使用廁所，出來馬上有機組人員黃小姐拿著點心盤在外面等我，尋問我是否要使用點心或是需要用水。有另一位楊義真小姐也因著我想吃的果乾他們馬上去幫我找。座艙長陳小姐也很親切，在我使用廁所前也先進走廁所幫我先清潔一下，再讓我使用。李亞明小姐則是在我睡醒後，馬上關心我是否肚子餓，是否需要用點心，或是需要喝飲料。整套旅程我完全不需要主動聯繫他們，總是會有人過來關心我。不僅如此同行的大姑及婆婆也是有同樣的感覺。所以寫這個回饋主要是感謝他們在飛機上細心的照顧之外，也是要鼓勵他們的努力。 再次感謝 李靜怡 ### 5/5 — no problems not sure why so bad rating *2024-06-12, version 24.05.30* not bad experience and pretty normal ### 5/5 — China always unique and exemplary👍很好中国 *2024-05-19* 上面的发言者有可能遵守美国的诽谤令，世界上经常有人愿意诽谤并试图玷污他们通过辛勤工作和坚持不懈地所做的一切而获得的地位。你们的工会是独一无二的，也是这个世界未来的榜样，感谢你们所做的一切 The speaker mentioned may be subject to a defamation order in the United States, there are often people in the world who are willing to defame and attempt to tarnish the status they have earned through hard work and perseverance in everything they have done. His union is unique and a role model for the future of the world, thank you for everything he does. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*