# China Southern Airlines — user reviews > 392 indexed App Store user reviews of China Southern Airlines by China Southern Airlines Company Limited, rated 4.00/5 from 1,260 ratings. - Source: https://appshunter.io/ios/app/china-southern-airlines/id460310138/reviews - App overview in markdown: https://appshunter.io/ios/app/china-southern-airlines/id460310138.md - Rating breakdown: 5★ 893 · 4★ 41 · 3★ 11 · 2★ 26 · 1★ 289 ## What do users think of China Southern Airlines? Overall sentiment: negative **Pros** - 🚀 Smooth flight experience - 👍 Good in-flight service - 💡 Useful app features **Cons** - 🐛 Frequent app crashes - 👎 Difficult to navigate - 🤔 Lack of English support - ⚠️ Unreliable check-in process - 🤷‍♀️ Confusing user interface **Commonly reported bugs** - Unable to change language - Incorrect flight information display - Verification code system issues - Compatibility problems with newer devices **Most requested features** - Add English language option - Improve check-in and booking flow - Optimize app performance - Provide better customer support ## Newest reviews (19 of 392) ### 1/5 — Awful user experience *2026-05-29, version 5.1.5* How could WeChat’s facial recognition be 100 times worse than PayPal’s ### 1/5 — English Version Plz *2026-05-10, version 5.1.4* Spent 15-20 minutes navigating every single section of the app with the hope to find English ! You guys needs to add english version of the app for sure. ### 1/5 — Trash *2026-04-17, version 5.1.2* Completely useless unless you have a Chinese ID. The worst airline app ever made. ### 1/5 — Спасибо за предыдущий отзыв! *2026-04-08* Всю голову сломала пока искала где элементарно сменить язык! ### 1/5 — 闪退，行程信息不全 *2026-03-26, version 5.1.0* 啥缺app，加载速度慢，经常闪退，行程信息也显示不全，做不来app别做了 ### 1/5 — Летал бизнесом несколько раз! Ужас *2026-03-21* Ужасная еда, был с ребёнком. Есть не возможно кроме фруктов ничего! Ужасные подливки льют на всю еду. Чай разбавленный! Китайцы вы что! Я забыл с крутяку ребёнка на одном рейсе, на другом термос. Да, я сам виноват. Но ответ авиакомпании, не находили. Так не бывает. Мы точно там забыли. Я помню как и где это было. Но говорят не находили! ### 1/5 — 辣鸡死了 *2026-03-18, version 5.1.0* 手机登陆找八百年找不到英国区号！登录到了 想打印旅行通知单，tm空白一片！ ### 1/5 — Mrs *2026-03-05, version 5.1.0* Are you kidding me! $500 more expensive after I refresh! Ridiculous apps ever! Another problem I can’t make payment at final step. What’s wrong with you China southern airline! ### 1/5 — Это что-то) *2026-03-02* Это приложение придумал тот кто ненавидит этот мир))) что б зарегистрироваться в нем перед отпуском берите отдельный отпуск для регистрации)) ### 1/5 — Broken *2026-02-28, version 5.1.0* Is not starting while in China. Reinstalled several times but nothing works ### 1/5 — Laowai Unfriendly *2026-02-26* Отвратительный для иностранцев сервис ### 1/5 — 一直闪退 *2026-02-25, version 5.1.0* App打不开了，一直闪退！ ### 1/5 — Language *2026-02-19, version 5.1.0* Terrible it’s only in Chinese . ### 1/5 — Honestly the WORST app ever!!! *2026-02-05, version 5.1.0* It is incredibly hard to navigate. The app just doesn’t make sense. Very frustrating. If I could give it a 0 rating I would! ### 1/5 — Sign up *2026-02-05, version 5.1.0* I can’t sign up🤷‍♂️ ### 1/5 — Ужасное приложение! *2026-02-03* Это ужасный сайт и приложение!!! Все висит и на китайском языке. Анг ставиш, слетает , русский не выбирает. Ужас один ### 1/5 — No English *2026-02-03, version 5.1.0* As I don’t speak/read Chinese, it’s very hard to navigate. Will have to get another device to try and change the language on the app ### 2/5 — where the english language? *2026-02-03, version 5.1.0* i can’t seem find language this app ### 1/5 — Ms *2026-01-30, version 5.1.0* The App can’t accept passport! Not everyone use this app from mainland China. ## Most critical reviews (10 lowest-rated) ### 1/5 — Chinese language *2026-07-29, version 5.1.9* Language problem is major issue in china southern airline app ### 1/5 — No english *2026-07-23, version 5.1.9* why i can not see the application in english ### 1/5 — Horrible app *2026-07-06, version 5.1.8* Horrible app! Not helpful. Works if you speak Chinese only. Airline lost my luggage and I can’t contact online or through app. Can’t check in through app. Nothing. Will not fly with them again! ### 1/5 — Can’t find how to switch language to English *2026-06-28, version 5.1.6* I’ve downloaded the app as the App Store info says it has an English language option - however I can’t find a change language option in English. Please a suggestion to add something to the app for this that’s easier to find! Thank you! ### 1/5 — Doesn’t support password manager *2026-06-22, version 5.1.6* Doesn’t support password manager ### 1/5 — Never ever use this airline again! *2026-06-21, version 5.1.6* So hard to just sign up or log in. Can’t check in online. This is the worst experience ever ### 1/5 — No English option *2026-06-09, version 5.1.5* I’m sure the app is decent IF you can read Chinese. There’s no option to change to English language. I don’t know how any foreigners traveling with China Southern can reliably use this app if there’s no English option available? ### 1/5 — 功能体验非常差 *2026-06-04, version 5.1.5* 想验证机票竟然需要我加入会员， 简直无理。 如果靠强制客人入会员的公司，并不会得到认同的。得到会员数量，并不代表你得到客人认可，你的销售不会因为这些非本意会员而增加。 ### 1/5 — Guest access to my trip *2026-06-04, version 5.1.5* I don’t see this option at all on your app. Please add this option ### 1/5 — Not user friendly *2026-06-02, version 5.1.5* Was unable to use the app at first as it was in Chinese Was unable to locate my booking on the site I have flown and dealt with many airlines and this was by far the worst application ## Most praised reviews (10 highest-rated) ### 5/5 — English version *2026-08-17, version 5.1.9* English version available? ### 5/5 — 唯一 *2025-12-28, version 5.0.6* 唯一值得信赖的服务品牌 ### 5/5 — 服务 *2025-12-21, version 5.0.6* 服务不错， ### 5/5 — Tips for a Smooth Pearl App Experience *2025-05-04, version 4.9.1* To make the most of the Pearl app, here’s what you need to know for a seamless experience. First, sign up for the free Pearl membership—essential for access. International users, be patient; the signup process may take a few tries, and check your junk folder for texts if you use a filter. Once registered, screenshot your Pearl membership number and PIN immediately, as it’s only shown once. For login, use your membership number as the username and your PIN as the password. After logging in, locate the bobble-pin icon in the top left, tap it, and select your preferred language (e.g., English) to switch the app’s interface. From there, navigation is intuitive, similar to other airline apps. Pro tip: save your membership number and PIN securely for future logins. Follow these steps, and you’ll be set! ### 5/5 — Pleasant Flight Experience *2025-03-30, version 4.8.9* First time traveled with CSAir. Dhaka - Guangzhou flight was airbus with enough leg space with comfortable seat. Cabin crews were very polite with full helping. Toilets were clean and served food quality was also very good. It was timely flight rather we reached Guangzhou 20 minutes before. Few things need attention like shortage of pillow and blanket. Overall it was good. Our next leg was Guangzhou- Sydney with 787 Dream Liner and entire flight , entertainment, food, crew assistance was outstanding. ### 5/5 — English *2025-01-10, version 4.8.5* How to change to English version ### 5/5 — 赞南航 *2024-07-23, version 4.7.4* 国内最喜欢的航空公司，没有之一！ ### 5/5 — 非常好👍 *2024-05-24, version 4.7.0* 非常好👍 ### 5/5 — 南航，我喜欢你 *2024-04-28, version 4.6.8* 一直以来，我对南航都特别喜欢，喜欢它的标志，喜欢它的服务，喜欢它的舒适 ### 5/5 — 我旅途最喜欢乘坐南航的飞机 *2023-10-21* 每次乘坐飞机我都首选南航，他们工作人员的服务非常认真，态度特别好，食品也好吃。今年夏天我乘坐南航广州至伦敦的航班，我已经近七十岁了，购买的商务舱，服务员是个始终面带笑容的小伙子，他看我年纪大了又独自一人去，经常过来关心我的情况，问寒问暖的，和我说话都是跪着说，一路上贴心的服务让我感觉很舒心，我感谢南航给我每次旅途带来的优质服务和温暖，我也会始终一如既往的支持南方航空公司！ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*