# China Train Booking — A Fast Way to Secure Your Seat

> Book China high-speed train tickets with e-tickets and human customer service. (iPhone/iPad app by China International Travel Service Guilin Co., Ltd..)

- Source: https://appshunter.io/ios/app/china-train-booking/id954970366 (this page in markdown: same URL + `.md`)
- Developer: [China International Travel Service Guilin Co., Ltd.](https://appshunter.io/developer/918325045)
- Category: Utilities, Travel
- Price: Free
- Rating: 4.30/5 from 95 App Store ratings · 175 written reviews indexed
- Age rating: 9+
- Requires: iOS 15.6 · 94 MB
- Languages: American English, Afrikaans, Arabic, Danish, Dutch, Egyptian Arabic, French (France), German (Germany), Italian, Japanese and 10 more
- Released: 2015-01-11
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/china-train-booking/id954970366/reviews.md

## What is China Train Booking?

China Train Booking supports the use of electronic tickets for high-speed rail travel. You do not need to collect paper tickets before departure. Simply use your ID document to board the train easily and quickly. Since the electronic ticket system was implemented on 12306, it has saved 2,000 tons of paper annually, reduced approximately 6 million tons of wastewater discharge each year, and cut carbon emissions by 80,000 tons of CO₂ equivalent. In addition, electronic tickets save you more than 30 minutes of ticket collection time.

Why use China Train Booking?

Easily check real-time train schedules and ticket availability online. Tickets can be booked as fast as 1 hour before departure. Freely select your preferred high-speed train seat. We specialize in train ticket booking—any issues with refunds, exchanges, rescheduling, or train cancellations can be easily resolved by contacting us, with purely human customer service providing quick responses. You can view station maps and layouts to easily find your way. Receive booking status notifications within the app. Over 90% positive rating.

China Train Booking app is launched by the internationally renowned travel company chinahighlights, known for its excellent travel and ticketing services. Our one-on-one, fully human customer service team will quickly answer all your questions and provide practical advice based on your specific situation, whether it’s related to ticketing or travel inquiries. Among hundreds of traveler reviews, we have received over 90% five-star ratings. More than 60% of our customers are repeat visitors.

What to expect with the app:
● Check real-time train schedules and ticket availability online.
● Overcome language barriers and avoid wasting time queuing at train stations.
● Book tickets quickly, as fast as 1 hour before departure.
● Enjoy one-on-one customer service with instant chat via our app, as well as support through WeChat, hotline, and email to assist you with any emergencies.
● Secure your seat online quickly without waiting to buy tickets at the station only to find tickets sold out.
● Receive multiple travel options and one-on-one assistance to help you adjust your itinerary reasonably.
● Freely choose your preferred seat, such as a window seat or an aisle seat.
● Take high-speed trains without needing to collect paper tickets.
● Cancel tickets within 24 hours before departure.
● Payments are securely protected by PayPal, international credit cards, WeChat, or Alipay.
● No credit card fees or any hidden charges.
● Get transfer information, station layouts, maps, and other assistance through in-app guides.

What our users say about us:
“I have used this app for years and they have made it very seamless to use for non-Chinese speakers to use. Easy to make purchase and excellent communication if needed. Now with e-tickets I no longer need to wait in line to get a paper ticket.”
- trazanka from US.

“Travelling for the first time to China, I wasn’t sure how to book the train tickets. This app has made the whole process so easy! It’s very easy to use, the staff is very helpful and responded quickly! If trains aren’t available, they offer alternatives straight away. The staff also provides lots of general advice and translated notes in English and Chinese. The service provided by the app and staff is superb! Highly recommended! ” 
- Thomas83H from Britain

“Not only did they notify me of train cancellations due to typhoons, they also rebooked for next day by grabbing last two tickets. Communication is perfect and fast. Thank you. You make buying tickets so easy.” 
- Eyepiktureu from US.

“Amazing and incredible service, it helped you in EVERYTHING, tickets, seating, gives you directions, examples, Etc. The staff is very kind and always has an eye on you, which is very important in a country where do not understand a word!!!! Thank you for all your help, a 5 star service.!!! Keep on doing it!!!” 
- Maniac300769 from Mexico

## Key features

- Electronic ticket boarding with ID
- Real-time train schedules and availability
- Book tickets up to 1 hour before departure
- Select preferred seats
- Human customer service for refunds and exchanges
- Station maps and layouts
- Secure payment options

## What do users think of China Train Booking?

Overall sentiment: positive

**Pros**

- 🚀 Fast and efficient booking process
- 👍 User-friendly interface for non-Chinese speakers
- 💬 Excellent English-speaking customer service via WeChat
- 🎯 Real-time train availability and seat selection
- 📦 Convenient ticket delivery to hotels
- 🔄 Quick rebooking and cancellation support
- 📱 Easy ticket pickup with Chinese text instructions
- ⭐ Highly responsive and helpful staff members
- 💳 Multiple payment options including PayPal
- 🌟 Proactive customer service with train cancellation notifications
- ✅ Reliable ticket issuance and confirmation
- 🛡️ Trustworthy refund processing

**Cons**

- 💰 Premium pricing compared to direct booking
- 🐛 App crashes and freezes during booking
- 📱 Compatibility issues with newer iOS versions
- 🔤 Poor text contrast and small fonts in UI
- ⏳ Occasional payment processing delays
- 🌐 Language settings not properly localized for all regions
- 🎫 Unpredictable seat allocation despite selection
- ❌ Booking confirmation delays (3-4 hours)
- 🔌 Payment failures and timeout errors
- 📊 Inconsistent ticket availability display
- 🚫 Limited direct train route options
- ⚠️ Refund processing can take weeks

**Commonly reported bugs**

- App crashes when uploading passenger photos
- Crashes on iPhone 17 Air with iOS 26.1
- Payment submission timeout errors
- Calendar display showing incorrect dates
- 404 errors when attempting cancellations
- Booking form cannot be completed on final page
- App freezes during seat selection
- Inconsistent ticket display across time zones
- Payment processing failures with debit cards
- Blank pages and slow performance
- Redirection to unrelated apps during cancellation
- Lost booking history after reinstalling app

**Most requested features**

- Support for Alipay and WeChat Pay payment methods
- Dark mode for better visibility
- Improved text contrast and larger fonts
- Support for multi-leg journey connections
- Offline ticket access
- Better seat position guarantees
- Real-time booking confirmation instead of delayed processing
- Account login to view booking history across devices
- Direct payment processing without delays

## Recent user reviews (10 of 175)

All indexed reviews: https://appshunter.io/ios/app/china-train-booking/id954970366/reviews.md

### 5/5 — Fantastic app with excellent support

*2026-05-27, version 3.8.9*

I had used this app to book trains in 2017 and 2019, but was told by other travellers that it no longer worked (current trip in 2026). However, I am delighted to say that it is still as easy and efficient as ever. I have booked multiple trains and received timely confirmation and seat information (tickets not needed to board now, only passport). Additionally, I have had prompt assistance when needing to amend a booking. Highly recommend.

### 5/5 — Top Class Service

*2026-04-19, version 3.8.7*

I’ve been travelling through China for a month and this app and the customer service they provide via WhatsApp has been first class. If you are visiting China, don’t be without this app.

### 4/5 — Perfect service

*2026-04-13, version 3.8.7*

I was incredibly impressed with the service I received while booking the tickets. But I also left my IPad on the train, not only did they find it, but I collected it within a day. The communication with person was fantastic prompt, keeping me informed. Thanks very much

### 5/5 — Reliable

*2026-03-10, version 3.8.7*

I booked my high speed train ticket via this app and it is accurate and reliable.

### 5/5 — Very helpful

*2026-02-15, version 3.8.6*

They speak english, and answers very quickly on wechat, thanks!

### 1/5 — No longer work on US iPhone

*2025-12-16, version 3.8.5*

The app is great when it was working, but unfortunately it is no longer working on the new iPhone 17 Air, IOS 26.1. It would just hung and unusable. Tried uninstalled and reinstalled but no luck

### 1/5 — Bad application

*2025-08-11, version 3.7.5*

I’m already book ticket but cannot used cause no ticket on china train system so bad day

### 5/5 — Very easy for foreigners to use.

*2025-06-24*

I have used this app for years and they have made it very seamless to use for non-Chinese speakers to use. Easy to make purchase and excellent communication if needed. Now with e-tickets I no longer need to wait in line to get a paper ticket.

### 3/5 — Bezahlung

*2025-03-06, version 3.6.6*

die Bezahlung funktioniert oft nicht und die APP stürzt oft ab

### 1/5 — DB

*2025-01-20, version 3.6.6*

Terrible app! Money taken and no tickets. No response to messages sent. Very disappointed

## Frequently asked questions about China Train Booking

### What is China Train Booking?

China Train Booking is an application that simplifies the process of booking high-speed train tickets within China. It allows users to book tickets, check real-time schedules and availability, and utilize electronic tickets for boarding, eliminating the need to collect paper tickets.

### How do I use the electronic tickets?

With electronic tickets, you can board the train directly using your valid ID document. This feature is available for high-speed rail travel and significantly speeds up the boarding process, saving you time and reducing paper waste.

### Is there a cost to use the app?

The application itself is free to download and use. While there are no credit card fees or hidden charges for bookings made through the app, the cost of the train tickets themselves will apply.

### What if I need to change or cancel my ticket?

The app offers comprehensive support for refunds, exchanges, and rescheduling. You can contact their purely human customer service team through the app, WeChat, hotline, or email for quick assistance with any ticketing issues.

### Can I book tickets last minute?

Yes, the app allows you to book tickets as fast as 1 hour before departure. This flexibility is ideal for spontaneous travel plans or unexpected itinerary changes, ensuring you can secure your seat even at short notice.

## Version history (last 5 releases)

### 3.9.3 — 2026-08-12

Thank you very much for  keeping your app up to date and giving us feedback! 

Latest optimization information:
Optimize user experience.

### 3.9.2 — 2026-07-11

Thank you very much for  keeping your app up to date and giving us feedback! 

Latest optimization information:
Optimize user experience.

### 3.9.1 — 2026-06-10

Thank you very much for  keeping your app up to date and giving us feedback! 

Latest optimization information:
Fixed some known bugs.

### 3.9.0 — 2026-06-04

Thank you very much for  keeping your app up to date and giving us feedback! 
Welcome to use our personalized travel service.
Latest optimization news: 
Fixed some bugs.

### 3.8.9 — 2026-05-14

Thank you very much for  keeping your app up to date and giving us feedback! 
Welcome to use our personalized travel service.
Latest optimization news: 
Add new train stations.
Fixed some bugs.

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## More apps by China International Travel Service Guilin Co., Ltd.

- [Day Tour Booking](https://appshunter.io/ios/app/day-tour-booking/id918325046)
- [Chinese Zodiac Luck & Love](https://appshunter.io/ios/app/chinese-zodiac-luck-and-love/id1033446818)

All apps by China International Travel Service Guilin Co., Ltd.: https://appshunter.io/developer/918325045

## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*