# China Train Booking — user reviews > 175 indexed App Store user reviews of China Train Booking by China International Travel Service Guilin Co., Ltd., rated 4.30/5 from 95 ratings. - Source: https://appshunter.io/ios/app/china-train-booking/id954970366/reviews - App overview in markdown: https://appshunter.io/ios/app/china-train-booking/id954970366.md - Rating breakdown: 5★ 71 · 4★ 6 · 3★ 4 · 2★ 2 · 1★ 12 ## What do users think of China Train Booking? Overall sentiment: positive **Pros** - 🚀 Fast and efficient booking process - 👍 User-friendly interface for non-Chinese speakers - 💬 Excellent English-speaking customer service via WeChat - 🎯 Real-time train availability and seat selection - 📦 Convenient ticket delivery to hotels - 🔄 Quick rebooking and cancellation support - 📱 Easy ticket pickup with Chinese text instructions - ⭐ Highly responsive and helpful staff members - 💳 Multiple payment options including PayPal - 🌟 Proactive customer service with train cancellation notifications - ✅ Reliable ticket issuance and confirmation - 🛡️ Trustworthy refund processing **Cons** - 💰 Premium pricing compared to direct booking - 🐛 App crashes and freezes during booking - 📱 Compatibility issues with newer iOS versions - 🔤 Poor text contrast and small fonts in UI - ⏳ Occasional payment processing delays - 🌐 Language settings not properly localized for all regions - 🎫 Unpredictable seat allocation despite selection - ❌ Booking confirmation delays (3-4 hours) - 🔌 Payment failures and timeout errors - 📊 Inconsistent ticket availability display - 🚫 Limited direct train route options - ⚠️ Refund processing can take weeks **Commonly reported bugs** - App crashes when uploading passenger photos - Crashes on iPhone 17 Air with iOS 26.1 - Payment submission timeout errors - Calendar display showing incorrect dates - 404 errors when attempting cancellations - Booking form cannot be completed on final page - App freezes during seat selection - Inconsistent ticket display across time zones - Payment processing failures with debit cards - Blank pages and slow performance - Redirection to unrelated apps during cancellation - Lost booking history after reinstalling app **Most requested features** - Support for Alipay and WeChat Pay payment methods - Dark mode for better visibility - Improved text contrast and larger fonts - Support for multi-leg journey connections - Offline ticket access - Better seat position guarantees - Real-time booking confirmation instead of delayed processing - Account login to view booking history across devices - Direct payment processing without delays ## Newest reviews (15 of 175) ### 4/5 — Perfect service *2026-04-13, version 3.8.7* I was incredibly impressed with the service I received while booking the tickets. But I also left my IPad on the train, not only did they find it, but I collected it within a day. The communication with person was fantastic prompt, keeping me informed. Thanks very much ### 3/5 — Bezahlung *2025-03-06, version 3.6.6* die Bezahlung funktioniert oft nicht und die APP stürzt oft ab ### 5/5 — Wonderful service *2024-06-23, version 3.5.4* The best train booking for China. They were so helpful in trying to solve all my doubts, find the best solution when facing a problem, giving suggestions. Cate in particular was wonderful: she spent a whole morning with me for setting all my trip in the best way. Thank you Cate, thank you China train booking! ### 2/5 — I am having issues cancelling tickets *2023-09-15, version 3.32* System will not allow me to cancel tickets that according to my email are not available ### 4/5 — Seat booking can be unpredictable *2023-07-26, version 3.3* The app is good however there are two issues. The first is that international visa and Mastercard payments are via pay pal which slows the process and may contribute to the second problem. We booked from ningbo to shanghai two 1st class seats , what we received were two seats at opposite ends of a 16 carriage train. The journeys were ok but my wife has limited mobility and the separation of the seats was difficult for us. We tried to change the seat positions at ningbo station but that was not possible even though vacant seats were in both our carriages. ### 3/5 — Convenient Reliable but Input interface bad *2023-03-04, version 3.2.1* The app is strongly to recommend only two things to improve 1. the screen need more contrast some buttons are not legible 2. no option for fapio (like DiDi woukd be perfect) with this 5stars! ### 5/5 — Service getting better *2020-07-17, version 3.0* No need to line up to pick up your ticket. It will be automatically linked to your passport. Very convenient ### 5/5 — China High speed rail *2020-01-26, version 2.9.8* I highly recommend using the app to book your high speed train ticket while travelling in China. It’s easy to use. I also appreciate the help from Virginia Fu. She is most helpful and attend to the matter immediately. ### 5/5 — Excelent app *2020-01-26, version 2.9.8* During all the phases of buying our tickets I have the support of staff members by WeChat. I have to experience China’s corona virus outbreak and fortunately I have the support of staff personnel to guided me to cancel my tickets and get my money back, they were available to talk by phone with the train’s personnel!!! I strongly recommend this app for foreigners in China due to You can get your tickets very easy and without hassle. ### 5/5 — Big regards to Virginia! *2020-01-12, version 2.9.8* Thanks for dear Virginia, for solving a lot of my problems with tickets in China!! Well done dear, was nice to deal with you!! Even she get refund of my ticket in less than 24 hours before departure!!! Good job!!! Nice service!! ### 5/5 — Great service *2020-01-11, version 2.9.8* Really useful and efficient, with excellent customer service. My favourite way of travelling in China. ### 5/5 — Great customer service *2020-01-07, version 2.9.8* Great customer service helped put me at ease with a booking during busy holiday times. Easy to contact for assistance. Carrie, in particular, was extremely helpful sorting out a few mixups/cancellations for me! ### 5/5 — Friendly and efficient service, app is clear and user friendly *2020-01-03, version 2.9.8* I have used this app several times to book train tickets in China and never had any problems. They reply promptly if you have any questions, would definitely recommend their service. ### 5/5 — Wonderful service *2019-12-13, version 2.9.6* Best service in China! ### 5/5 — great app and service! *2019-12-12* everyone who travels in china should use this app, you can book the seat you want the train you want so quick and easy , i had a great rep named carrie who helped me when i wanted to change my ticket very close to the train time and she was able to easily help and make it easy for me ! great app and great service. Stefan **Developer response:** We are very happy that we were able to help you a little bit in China. Your words gave us confidence to keep going. We wish to provide more useful information and caring service to all our users. ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer work on US iPhone *2025-12-16, version 3.8.5* The app is great when it was working, but unfortunately it is no longer working on the new iPhone 17 Air, IOS 26.1. It would just hung and unusable. Tried uninstalled and reinstalled but no luck ### 1/5 — Bad application *2025-08-11, version 3.7.5* I’m already book ticket but cannot used cause no ticket on china train system so bad day ### 1/5 — DB *2025-01-20, version 3.6.6* Terrible app! Money taken and no tickets. No response to messages sent. Very disappointed ### 1/5 — App exit upon photo upload *2024-08-31, version 3.6.0* The app crashes immediately after uploading my photo, please fix the issue in your next app update. ### 1/5 — cannot see words for train schedule *2020-07-17, version 3.0* cannot see the words for the train as the words should be white on a black background ### 1/5 — Can not complete the form *2019-10-24, version 2.9.2* Stuck on the final page of booking. Can not fill out the remaining question for 3-4. Therefore, the booking can’t be completed. What a waste of time filling out my info. ### 1/5 — horrible *2019-05-03* This app created enormous problems for my trip. The interface is very difficult to use. I tried to cancel a train, but it sent me to a 404 error… Making it impossible to know whether the train was canceled until I tried to book another train. It was impossible to book the other train because they thought I still had a ticket on this train… Except I couldn’t access this ticket either. A travel nightmare. **Developer response:** We apologize for what happened to you. The 404 error may caused by internet problem. Our hotline of customer service is on service 24/7. You are always welcome to call us when you need any help or meet any trouble. We all hope to provide you a better experience next time. ### 1/5 — Constant crashes *2019-04-30, version 2.8.6* App constantly crashes when selecting taxi from diquin.... customer service was absolutely awful, rude and unhelpful ### 1/5 — Small letters *2019-04-16, version 2.8.6* Small fonts and light. Can see well. I am going back to trip.com. Please fix. ### 1/5 — Buggy app, fraud service- paid for tickets that were not booked, no refund! *2018-09-24* Bookings are made incorrectly, app is buggy (calendar displays incorrectly, seats available display doesn’t work well, other pieces of information display incorrectly or not at all). When needed, service can’t be reached. Due to all of these issues, I have had business trips derailed and now just buy tickets in advance at a ticket window as the bugs/mistakes/crap service with this app isn’t worth it. Had used in the past, will no longer use. *Update- new experience- I’ve just once again tried to use this app to book a trip after my prior negative experience. When I arrived at the station to pick up my ticket, there was no booking. And I have not yet been refunded the cost of the ticket and the service fee. TOTAL FRAUD! **Developer response:** We truly regret for bringing you such an inconvenience. Also we appreciate your feedback. Your booking was refunded already. We hope you can double check with your payment account. When you meet any problem with your train tickets, we are always on-hand to help. So don't hesitate to contact us in the first place whenever you need. We sincerely wish your continued support. Any feedback is always welcome. ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic app with excellent support *2026-05-27, version 3.8.9* I had used this app to book trains in 2017 and 2019, but was told by other travellers that it no longer worked (current trip in 2026). However, I am delighted to say that it is still as easy and efficient as ever. I have booked multiple trains and received timely confirmation and seat information (tickets not needed to board now, only passport). Additionally, I have had prompt assistance when needing to amend a booking. Highly recommend. ### 5/5 — Top Class Service *2026-04-19, version 3.8.7* I’ve been travelling through China for a month and this app and the customer service they provide via WhatsApp has been first class. If you are visiting China, don’t be without this app. ### 5/5 — Reliable *2026-03-10, version 3.8.7* I booked my high speed train ticket via this app and it is accurate and reliable. ### 5/5 — Very helpful *2026-02-15, version 3.8.6* They speak english, and answers very quickly on wechat, thanks! ### 5/5 — Very easy for foreigners to use. *2025-06-24* I have used this app for years and they have made it very seamless to use for non-Chinese speakers to use. Easy to make purchase and excellent communication if needed. Now with e-tickets I no longer need to wait in line to get a paper ticket. ### 5/5 — Philip Aitken *2024-12-24, version 3.6.5* Fantastic service . Excellent timely service, communication, and troubleshooting and advice when trains rescheduled or cancelled . Easy to register and navigate the app . Faultless service ### 5/5 — China Train Booking *2024-12-18, version 3.6.5* This is an excellent App for booking and paying for your China Train Tickets. Highly recommended. ### 5/5 — Mr *2024-12-03, version 3.6.5* Very best application ### 5/5 — Review updated - Train Ticket *2024-07-22, version 3.5.9* My first set of tickets were issued as planned. Before the issuance of the tickets, I contacted the customer service for a few changes on wechat, and all were dealt with pure efficiency. A small incident on the Date of Departure: When a trip is booked for 07/30 (China time) departure , the booking shows 07/30. But when the ticket is released (usually 15 days before departure), and if the traveller is still outside China, the ticket may show 07/29 departure. The customer service advised me to either wait till I arrive at China Time Zone, or temporarily set my mobile time zone to Beijing if I need to download the ticket with a correct date. Thanks for a great back office support, and so looking forward to my first boarding in Shanghai! ### 5/5 — Very useful, and great customer service! *2024-07-11* This is my go-to app for booking trains in China, there is occasionally a little lag when booking (someone actually has to process it) but the upside is that when there is an issue or a change needs to be made, the staff is super responsive and helpful. There are apps that book trains directly with the provider, but for those who cannot speak/ read Chinese or might need a bit of extra guidance, this company is great. **Developer response:** Thank you very much for your comment. Thank you for being so good at finding the key to the problem. Thank you again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*