# Chipotle Middle East — user reviews > 37 indexed App Store user reviews of Chipotle Middle East by Chipotle Mexican Grill, rated 1.80/5 from 38 ratings. - Source: https://appshunter.io/ios/app/chipotle-middle-east/id6472633752/reviews - App overview in markdown: https://appshunter.io/ios/app/chipotle-middle-east/id6472633752.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 1 · 2★ 4 · 1★ 27 ## Newest reviews (12 of 37) ### 1/5 — Broken *2025-05-11* App doesn’t work or have any functionality ### 1/5 — Doesn’t work *2025-05-05, version 1.2.8* I’ve been trying to order for ages and thee are always issues with the location or everything else. So frustrating that this is the only way you can get chipotle and doesn’t even work ### 1/5 — There is no delivery option & app crashes before placing order *2025-04-13, version 1.2.8* There is no delivery option on the app, False advertising and the app is slow takes forever to load and usually crashes before I’m able to place the order. Disappointing chipotle would agree to release an app like this ### 1/5 — App is not working *2025-04-08, version 1.2.8* I don’t know how can someone release an app to life when it is clearly not working.. ### 1/5 — App not working *2025-04-07* The app doesn’t work. ### 1/5 — No delivery options in Kuwait. *2025-03-30* It will always lead me to pick up and never delivery? You should not advertise on your TikTok if you aren’t willing to do what was advertised. ### 1/5 — Terrible *2025-03-30* I ordered from the app and a while after a driver called me and told me that the app gave him a wrong address and when I gave him the correct address he said he will deliver it. More than an hour later, ANOTHER driver contacted me and told me the he won’t deliver the order and that I should contact Deliveroo and when I did, they told me they tried to contact with the restaurant but no one is responding and in the app its self there is NO costumer service section and there is no number we can contact I’m very disappointed I didn’t receive neither the order nor a refund ### 1/5 — App not working *2025-03-30* The app is not working for me every time I open it I get a message that says “oops! Something’s gone wrong. Invalid token response” it’s honestly annoying especially since I’m pregnant and i’ve been craving it so bad and sometimes it’s hard for me to leave the house to get food. Please fix this issue asap and help me satisfy my cravings. ### 1/5 — No delivery option *2025-03-20* It is only giving pick up as an option even though we are in the delivery zone (arjan — we are close to Dubai hills mall). So disappointing! Wish chipotle was on the other reliable delivery apps. ### 1/5 — Nothing works *2025-03-10, version 1.2.3* Horrible app, they advertise that they’re now delivering but guess what! The delivery section of the app is bugged, no menu available, invalid token response, unable to find valid address to your location, chipotle fix your issues. Horrible. ### 1/5 — Not easy to deliver *2025-03-05, version 1.2.3* It’s fine if you want to pick up in store but does not offer delivery ### 1/5 — Horrible app *2025-02-27* There is no customer service, they mess up the orders all the time and there isn’t customizable instructions. You’re better off seeing them make it for you than ordering it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Food prices manipulated *2026-03-14* Items are more expensive for delivery vs pickup (3.5 kd pickup vs 3.85 for delivery option) How is this legal. I avoid such business that do not respect customers. I hope they fix it and care about their customers more. I prefer other mexican food options ### 1/5 — This is scam app *2026-03-12* This is not the official one ### 1/5 — no support *2025-10-27, version 1.2.10* Literally they got my order wrong n when I tried to contact the only help/customer service line they provide the calls cut. It’s like a fake number. I even tried deleting my account and it said to contact an email they provided to request account deletion yet which in itself is ridiculous I emailed them only to find out the email doesn’t exist. Wow so No real phone line or email. cool 😠 ### 1/5 — Very poor delivery service *2025-10-01, version 1.2.10* The location is always wrong and the order is always late and cold. Do not waste your money ### 1/5 — Doesn’t work *2025-09-19* Can’t even register due to “error loading page”. ### 1/5 — only pickup is available *2025-08-10, version 1.2.10* Ever since i downloaded the chipotle app, only pickup has been available with no option for delivery even though i live in dubai marina which is extremely close to one of the the chipotle branches. ### 1/5 — It doesn’t work *2025-06-28, version 1.2.8* Your app is the work of all apps, it doesn’t work you can even see the menu without it having some technical issues like why would you launch an application if you can’t make it work properly?? And you’re customers doesn’t help either so lame of you ### 1/5 — Unusable *2025-06-07, version 1.2.8* What is the point of coming to Dubai and pretending to launch an app with ‘delivery’ if your app keeps saying no delivery currently available all riders are busy? Have you guys not heard of Deliveroo or Careem or Talabat? If you can’t deliver then don’t mislead your eager customers and waste their time! ### 1/5 — Ghetto *2025-05-13* Of course it’s ghetto, they paid some Indian devs probably Pennies ### 1/5 — Doesn’t work *2025-05-11, version 1.2.8* The application doesn’t work at all ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing food *2025-09-19, version 1.2.10* Best guacamole in town, fresh chips, delicious bowls! But my all time favorites are tacos 🫶 ### 5/5 — The best burritos in town *2025-09-17, version 1.2.10* Was longing for this for long! Finally it’s here! Loved it! ### 5/5 — Keep Chipotle Independent! *2025-03-21* I hope Chipotle stays a stand-alone app and avoids platforms like Deliveroo, Talabat Hunger Station, Jahez etc. Their fresh ingredients deserve better than third-party handling. Stand-alone apps offer better quality control and faster delivery! Keep it independent, Chipotle! ### 5/5 — Delivery is the main issue *2025-03-20, version 1.2.3* I typically visit the US for three reasons: tourism, shopping, and Chipotle. My friends introduced me to Chipotle during my 2016 trip, and since then, I’ve made it a point to visit different Chipotle locations in various states every year. I absolutely love the Chipotle bowl. I’ve wanted to share it with my family and other friends, but the main issue is delivery—it's not available in their location. I hope this issue gets resolved soon! ### 5/5 — Very good. *2025-01-23* I love the food and Abdulaziz Al Shaya told me to give it a 5 💀💀 ### 5/5 — Recomended *2024-12-20, version 1.1.1* Love the burito🥰 ### 3/5 — Wrong app *2026-08-24* Download the wrong app, I don’t live here, didn’t realize it was the wrong app til just now, had this app on my phone for like a year, anyway 3 stars cuz they weren’t stingy with the quac 👍 ### 2/5 — Delivery orders not working *2025-09-27* I wrote my address 10 times and still can’t get an order placed for delivery ### 2/5 — Major Fixes Needed *2025-04-04* The app needs a major refresh. As someone who has frequented Chipotle in the US, I am disappointed in the rollout and effectiveness in almost every aspect of the Middle East’s version. The app is buggy, payment errors are frequent, pages are frozen and most importantly the order was incorrectly input. For the BOGO event I placed an order and after payment was confirmed, I got a notification and called the store because the order disappeared! The order number then linked to someone else’s order. Please make improvements that will meet the quality of Chipotle’s food, North American App and overall the business. ### 2/5 — Issues with delivery *2025-03-13, version 1.2.3* As many other reviews stated, there are issues with delivery. Each time i write my adress, which i have tried several different locations, it mentions there are none available. This is my only option to eat at chipotle because i love very far away, and not being able to deliver makes me very upset. Please fix this soon. Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*