# Chipotle — user reviews > 3,850 indexed App Store user reviews of Chipotle by Chipotle Mexican Grill, rated 4.70/5 from 1,788,374 ratings. - Source: https://appshunter.io/ios/app/chipotle/id327228455/reviews - App overview in markdown: https://appshunter.io/ios/app/chipotle/id327228455.md - Rating breakdown: 5★ 1,565,323 · 4★ 83,975 · 3★ 23,137 · 2★ 12,441 · 1★ 103,498 ## What do users think of Chipotle? Overall sentiment: neutral **Pros** - 👍 Easy to use app - 🚀 Quick ordering process - 💡 Useful rewards program - 👍 Convenient delivery option **Cons** - 🐛 App crashes frequently - 🔒 Security issues with saved payment info - 💰 Expensive with high delivery fees - 🔍 Lack of order tracking and status updates - 🤖 Poor customer service from chatbot **Commonly reported bugs** - App not syncing with store hours, leading to canceled orders - Issues with points not properly tracking or applying - Inability to cancel or modify orders after placement **Most requested features** - Allow adding multiple gift cards - Provide detailed order history and receipts - Add option to customize orders beyond presets - Integrate with store inventory to show out-of-stock items ## Newest reviews (10 of 3,850) ### 3/5 — Clunky *2026-08-18, version 11.19.1* The app needs to get cleaned up. Enough of the toy badges. Point redemption is clunky. ### 2/5 — No vinaigrette on app *2026-08-18, version 11.19.1* My favorite thing is the vinaigrette but they don’t offer it on the app…. ### 4/5 — Great healthy fast food but terrible app and Apple Pay experience *2026-08-18, version 11.19.1* Chipotle is as good as it gets for fast food. Mostly transparent clean ingredients, generous portion sizes, and decent sides. Their rewards program could be better. People complaining about skimping don’t know how to order. If you order rice and chicken, you’re not getting a heaping bowl of rice and chicken. The app however is really terrible and their Apple Pay setup is really poor. Chipotle needs to change their checkout process to implement one-tap experiences for Apple Wallet. ### 2/5 — Not a Great Day at Chipotle *2026-08-18, version 11.19.1* Just got a burrito at a chipotle that I frequent regularly. I had a couple of issues unfortunately. I ordered on the app and chose the pick up in the drive through. I sat there for 4 minutes watching the employees passing out orders to other customers that were either picking up their food or possibly door dash. They served two people that pulled up and parked after I got to the window before even acknowledging me at the window. When I got the food home, the rice in the burrito was so undercooked, it was closer raw than cooked. I will say that I have had mostly good experiences at this location, so maybe it was just a bad day. ### 1/5 — They charge way too much for a cheese quesadilla *2026-08-18, version 11.19.1* I mean really it’s just a piece of tortilla and cheese ### 3/5 — Glitched and did not update my delivery *2026-08-18, version 11.19.1* Put in a delivery order at 8:50pm that was supposed to be delivered by 9:25pm. By 9:45, I started to get nervous because the app was still showing that the driver was on the way to pick up my food and the store closed at 10. It never showed picked up and the driver never showed up. Tried calling the store and it wouldn’t put me through. Tried using the bot and it wouldn’t answer my questions. Tried contacting the driver repeatedly and no answer. Hopefully customer service can be helpful because I want a refund. This is the second time the app has glitched on me during an order so I won’t be using it to order again. Just annoying. I’ll just pick up my own food. Jeez. ### 1/5 — Pepper is as annoying as a Mosquito *2026-08-18, version 11.19.1* AI chatbot support already sucks, but for that AI chatbot to be as useless and annoying to work through as it is makes it that much worse. I have a simple payment issue, and when I say that’s my issue, pepper asks me to type in my order number. I don’t have an order number yet, how the hell am I supposed to give an order number. ### 2/5 — Rewards Requirements *2026-08-17, version 11.19.1* Can never use my rewards when ordering on line. It always say I don’t meet the requirements when my tab is over the required $5.00 ordering limit. ### 5/5 — Always forgetting *2026-08-17, version 11.19.1* I love chipotle but they are always getting our order incorrect. ### 2/5 — F *2026-08-17, version 11.19.1* F ## Most critical reviews (10 lowest-rated) ### 1/5 — Order never ready *2026-08-19, version 11.19.1* Order said it would be ready at 7:10 they’re still making it at 7:25 this location is going down hill one worker making to go orders and line is all the way to the door SMH ### 1/5 — Bad app *2026-08-19, version 11.19.1* Constant issues with kickback of pick up time issues that are glitchy ### 1/5 — No vinaigrette *2026-08-19, version 11.19.1* I have been to this chipotle plenty of times it seems like the staff never want to give me the vinaigrette for my food.. that’s the only way I like to eat my food. ### 1/5 — Too Frequent Updates *2026-08-18, version 11.19.1* Please stop with all the updates every two to three weeks. Twice a year max is ideal. Get it right then do an update. This makes me not want to even use the app or go to Chipotle. It’s ridiculous! ### 1/5 — Price Change after checkout *2026-08-18, version 11.19.1* It makes absolutely no sense how the price of my order magically increases when I go to check out and I receive a message saying “Our Bad. Your order total has changed.” That is absolutely crazy and definitely a form of robbery. Florida Deceptive and Unfair Trade Practices Act (FDUTPA) — Fla. Stat. §§ 501.201 et seq. Prohibits unfair methods of competition, unconscionable acts, and unfair or deceptive practices in trade or commerce, which explicitly covers misleading advertising and last-minute pricing switches. I will be taking legal action for this. ### 1/5 — Yonkers Nepperhan, Ave. *2026-08-18, version 11.19.1* Always so unprofessional, always have to wait for them to get more food than start making more meat before they have nothing left. ### 1/5 — Online ordering *2026-08-18, version 11.19.1* Having items on your menu that are online ordering only is ridiculous. I had to sit in your store with my 4 kids and order online because you wouldn’t make an adult size quesadilla. I’m extremely frustrated with this process. ### 1/5 — This app is useless *2026-08-18, version 11.19.1* Stupid app does not help. Ridiculous ### 1/5 — Terrible customer service *2026-08-18, version 11.19.1* Tried to cancel an order after placing it at the wrong location within a minute of placing it. There’s no recourse for it. The bot on the app just autocloses the conversation and you can’t get ahold of a person via the phone. My moneys just gonna and my foods just sitting on a shelf somewhere. ### 1/5 — Certainly the worst *2026-08-18, version 11.19.1* Worst customer service I’ve ever experienced. I will not order Chipotle again. Literally never. Pepper is an unhelpful agent and there is no option for customer support. ## Most praised reviews (10 highest-rated) ### 5/5 — Chipotle Makes Me Happy *2026-08-19, version 11.19.1* In a world full of junk food and over the top prices, thank you chipotle for supporting fresh healthy ingredients at an affordable cost. I still cry a little year of joy every time I order here. Thank you thank you and please don’t ever change a thing!!! ### 5/5 — User friendly *2026-08-19, version 11.19.1* One of the easiest food apps to use. If I could improve one thing, it would be to know when my order is ready. ### 5/5 — Best app because best food *2026-08-18, version 11.19.1* Great gluten free food for my wife to enjoy ### 5/5 — Best app ever *2026-08-18, version 11.19.1* Goated restaurant ### 5/5 — It’s pretty alright *2026-08-18, version 11.19.1* Lowkey cheaper to get a burrito here than ordering a meal at McD’s enough said ### 5/5 — Better then using Uber Eats *2026-08-18, version 11.19.1* Love the app, it allows you much more flexibility then other apps, like adding extra sour cream or adding item as a side plus you get points that turn into free meals, it’s a no brainer. ### 5/5 — 3rd trip *2026-08-18, version 11.19.1* This is my 3rd time ever going to Chipotle I had no idea that their food was going to be so delicious Fast , Friendly, Efficient ### 5/5 — These people can’t read *2026-08-18, version 11.19.1* I ordered two single tacos, I got 6 tacos. This lazy employee slopped the ingredients in with such disregard for any kind of food presentation. Upon opening the tacos we’re basically an open face burrito. And very soggy. I don’t normally write reviews but this has been the 4th time in a row of mistakes with the order. The Corvallis shop on Monroe sucks!! ### 5/5 — Big mama *2026-08-17, version 11.19.1* The food is so good I think about it when I want some Mexican food the chicken goes good with the bowl mmmmmm if you don’t like it that’s a you problem and the people that work in there are nice they give u what u need so go get some bro what are u waiting for its so good u get to put what you want on there 5 stars I love it. ### 5/5 — Heaven *2026-08-17, version 11.19.1* Chipotle has played a big role in my life to the point where I fell deeply in love I haven’t felt happy eating food until Chipotle. Chipotle is the sun to my moon and I love it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*