# Choice Bank Mobile — user reviews > 33 indexed App Store user reviews of Choice Bank Mobile by Choice Financial Group, rated 4.20/5 from 267 ratings. - Source: https://appshunter.io/ios/app/choice-bank-mobile/id637046896/reviews - App overview in markdown: https://appshunter.io/ios/app/choice-bank-mobile/id637046896.md - Rating breakdown: 5★ 181 · 4★ 28 · 3★ 15 · 2★ 19 · 1★ 24 ## Newest reviews (10 of 33) ### 2/5 — Pin for login removed *2026-03-17, version 6.0.143143* I’ve banked with this bank for over 35 years since I was a teenager and even before it became Choice bank. App was updated and the option to login with a PIN number for quick login was removed and can only login with password or biometrics. I REFUSE to do biometrics. I do not want my face or thumbprint stored in ANY device. I either want my option to select a pin back or please add an additional security level with something like a 2FA text a code. ### 2/5 — External account *2026-02-03* Transfers to an external account are awkward. I don’t feel confident that it’s going to the right account. For instance, transferring to my Wells Fargo brokerage account. ### 2/5 — Bring back the old one *2025-09-01, version 6.0.0.9543* The sign on is a pain, I don’t like the last five transactions only and it’s hard to differentiate the withdrawal and deposits. Oh and the fact that you can put a description in a transfer is great but that should not be the name of the transaction but a description. If I put “none” in the comments that’s what it names the withdrawal.or deposit. I can’t tell where (or who, if there’s multiple people on the account) from. ### 2/5 — Annoying update *2025-08-29* The newest update makes it significantly harder to search and sort payments. Often it doesn’t even work properly ### 2/5 — Username issues *2025-05-30, version 6.0.0.5637* The remember me feature is spotty at best. You can enable Face ID and the remember me toggle and still be prompted on your 22 character password to enter every time. ### 2/5 — Updated version is worse than previous versions *2025-05-21* App is slow to open. Most functions are slow to execute, especially Billpay. It takes multiple steps to pay a single bill. Disappointed With the update. ### 2/5 — Great Bank, Terrible Application *2021-02-07, version 4.6.5.1287* While I love the bank, I feel the application is poorly executed. Continue to have to either uninstall the app and reinstall it just to login. Then there is the issue to where it continues to have my enter in a OTP (One Time Passcode) even on my own devices, to where it will sign me in but in a split second it boots me out. I work within the IT field and I get that at times technology can be very finicky, however I see that this issue has been present for well over 5 years and still not patched. This would not be acceptable within my department. Again I love the bank, just think they need to get some new engineers to take a look at this bug. ### 2/5 — Doesn’t work *2020-05-26, version 4.6.2.716* App rarely works with the iPhone 11 Pro. Click the app and it closes right away ### 5/5 — A++ *2018-05-03* Work great **Developer response:** We’re sorry to hear you're having issues with your mobile app. We have an idea what may be causing the problem and would like to help relieve this stress for you. Please give us a call at 888-894-1357 to talk to a friendly app specialist that will help fix the issue with your mobile app. ### 2/5 — Used to work. Not anymore. *2018-01-06* Haven’t been able to use the app since I got the iPhone X. I log in, answer security questions, enter my phone number, and get a “Device ID not found” message. Hasn’t worked for months. **Developer response:** claustin, we’re sorry to hear about the issues with your mobile app. We’d love to get the app working for you again! Going off your description, we have a good idea of what’s happening, and an even better idea of how to make it up to you! Please call or email us - 888-894-1357 or help@choicefinancialgroup.com. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to be awesome to use. *2025-08-30, version 6.0.0.9543* Used to be quick and easy to log in till about a year ago. Instead of a four digit code, you now have to use the face scan or type in your full password to log in. Frequently doesn’t work to. ### 1/5 — Annoyed *2025-06-07* I always have to call the bank to get it working. It always says info updated. ### 1/5 — John Miller *2025-05-30* Is not IPad friendly ### 1/5 — Doesn’t allow you to do what the app say *2025-03-20* Says you can adjust your spending limit on the app but does not actually adjust anything. Call them personally and they say they cannot adjust anything for you. It’s always a run around with this bank ### 1/5 — Terrible app *2025-02-13* This app hardly ever works ### 1/5 — The worst banking app *2024-10-06* Not sure who gets paid to develop and maintain this but needs better development team. The app works half the time even after fully reinstalling the app and signing back in. Freezes up when it does work. Biometrics don’t work most of the time. ### 1/5 — Most pathetic app *2020-02-16* It literally never works until the evening. I’m closing my account on Friday and I’m done. ### 1/5 — Needs update *2018-01-08* Does not work with iPhone X, haven’t been able to long in for months **Developer response:** DFD39, we’d love to chat with you more about this. iPhone X should work without a hitch, but we have some ideas on what may be causing the issue. Would you please reach out to us at help@choicefinancialgroup.com or 888-894-1357? Our team would be happy to help troubleshoot and get your mobile app working again. Thanks! ### 1/5 — Can't log in *2015-04-19* I have not been able to access my account through this app for over a week. The log-in page comes up but it's frozen--I can't enter my user name or password. Very frustrating. I've deleted and reinstated the app several times and it still isn't working. ### 1/5 — It's great when it works! *2015-04-12, version 3.3.8.1351* For the past week I haven't been able to use the app. I can open it but I can't even type my username or password in. I've uninstalled and reinstalled the app, rebooted my phone, everything. I've been going on safari to do what I need to with my accounts and it can get long and tedious, and quite annoying if I'm in a hurry to get something done with my accounts. Please fix this problem! ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile App *2026-06-28* Very user friendly ### 5/5 — Awesome App *2026-06-27* Amazing App! Never had an issue with it! ### 5/5 — It's great *2026-06-27* Easily used ### 5/5 — Rate bank with us *2026-06-03* Love the customer service❤️❤️❤️ ### 5/5 — Easy to Manage *2025-12-07* Has many useful features, and very easy to use. ### 5/5 — User Friendly *2025-09-19* I’ve been with Choice for 20 years. Even though I’ve moved 2 states over and a full 5-6 hours away from the closest branch, I stay with Choice because their mobile and customer service are top notch ### 5/5 — Updated and savvy! *2025-09-02* Love the new updates! It’s a very simple and smooth experience. ### 5/5 — Enjoying the app *2025-08-27* It’s great ### 5/5 — Rate bank with us *2025-07-08* Love the customer service❤️❤️❤️ ### 5/5 — Rate bank with us *2025-06-12* Love the customer service❤️❤️❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*