# Choice Home Warranty — user reviews > 76 indexed App Store user reviews of Choice Home Warranty by CHW Group, Inc., rated 1.97/5 from 147 ratings. - Source: https://appshunter.io/ios/app/choice-home-warranty/id1545174683/reviews - App overview in markdown: https://appshunter.io/ios/app/choice-home-warranty/id1545174683.md - Rating breakdown: 5★ 27 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 94 ## Newest reviews (13 of 76) ### 1/5 — Scam DO NOT use them !!!! *2026-03-14, version 26.0.6* Just like so many bad reviews here I had the same problem I submitted a septic field problem they said they couldn’t find anyone to look at it so they said for me to find someone and after a lot of calls no one wanted to look at it in December so I had it pumped out 3 times and finally got a guy to look at it and said it’s totally block and won’t work unless I keep spending $350 to have it pumped out . He said he could start the next day I was very happy to hear it . It was done 2 days later I paid them sent in the receipt and was denied. I spoke to a case manager with no help at all I was so made I canceled with them and hung up . So please no one sign up with this scam company all they do is take your money and won’t help you . 5 people in a big house it smelled so bad everything was backed up I can’t believe they screw me and so many others . Please add more reviews to close them up !!! ### 1/5 — Does not do anything *2026-03-12, version 26.0.6* I filed a septic system claim with Choice Home Warranty on December 17, 2025, and the experience was one of the most frustrating customer service situations I’ve dealt with. For weeks, then months, I was repeatedly told the same thing: they were “trying to locate a technician.” Despite multiple calls and follow-ups, no technician was ever scheduled and there was never a clear timeline for when anything would actually happen. This was a septic issue, which obviously isn’t something a homeowner can wait on indefinitely. The responses never changed and there was no urgency or real progress. Eventually reimbursement was mentioned, but only after I had already waited far too long and had to take care of the issue myself. I ultimately had the work done on my own just to resolve the problem. Only after the fact did I learn their reimbursement process requires following a very specific approval procedure ahead of time — something that was never clearly explained during the claim process. After this experience I canceled my policy. A home warranty is supposed to provide peace of mind when something goes wrong, but that was not my experience here. When I actually needed help, nothing happened. If you’re considering a home warranty company, I strongly recommend doing your research and choosing someone else. Based on my experience, I would not rely on Choice Home Warranty when you actually need service. ### 1/5 — Do NOT USE THIS COMPANY *2026-02-01, version 26.0.5* This company is terrible. They make it so difficult to get any information and when you try to cancel they charge you a $50 fee to cancel! ### 1/5 — What do they actually do? *2026-02-01* I have had a claim open for over a month and a half. Resorted to having to send a demand letter for action. Still haven’t gotten any. Persuing legal action against them. Highly recommend literally anyone else. Customer service is based in you know where. If they do you like they did me, if your taking a risk and getting their coverage, after you purchase they will try to get you to pay them thousands to “lock in your rate”. Apparently they will jack your rate up after a year. I told the rep if your gonna treat me like a cable company then I’ll treat you like one. They will tell you we give great service, obviously not in my case. They will tell you that you can cancel at anytime and get your money back. That they have tons of certified technicians. The one guy they tried to send me was a 4 star rated handyman service in another state. Well he didn’t even show up. I asked him if he was coming. His literal text was idk yet I’ll lyk. Never showed up. Politely. Screw this company ### 1/5 — Horrific Company- DO NOT USE *2025-09-17, version 25.0.2 1* Absolutely horrific company. Poor customer service, poor execution of what they advertise. They give the impression that any costly fix will never be approved. ### 1/5 — Worst App and Worst Company *2025-09-11, version 25.0.2 1* Good luck getting things covered by this trash company. 100% a scam ### 1/5 — Unprofessional Service *2025-09-09, version 21.4.0 1* From the Customer Service Center to the Technical Services they send out are the Worst. They are So Rude and only want your service fee. They fix only half of the problem them have other technical person come out so to have to pay then agin. Don’t use them at alll THEY ARE THE WORST !!!!!!!! ### 1/5 — Dishonest and incompetent. *2025-08-12, version 25.0.0 1* Dishonest and incompetent. They will delay until you go away and fix it yourself. Simple capacitor replacement had been two months in the middle of the summer with senior citizens in hospice care. Next level evil. ### 1/5 — App never works *2025-07-18, version 21.4.0 1* Not sure if this is done intentionally but the app times out and fails to let me get into my account. ### 1/5 — Soooooo slooooooow *2025-07-07, version 21.4.0 1* This app would be great if it worked. ### 1/5 — App doesn’t work! *2025-06-21, version 21.4.0 1* Login just times out and never works ### 1/5 — App Inoperable *2025-06-13, version 21.4.0 1* The look and feel of this app is horrible and out dated. It is dysfunctional and seems created by a child. The company needs to invest in the technology behind this app. ### 1/5 — Always show Time Out. *2025-06-12, version 21.4.0 1* This is one of the worst websites forever. 99% showing Time Out. ## Most critical reviews (10 lowest-rated) ### 1/5 — CHW contract Incompetent Technician’s *2026-08-17, version 20.0.8* CHW lacks accountability ### 1/5 — Beware with refund policy *2026-08-15, version 20.0.8* My experience with Choice Home Warranty has been extremely disappointing. I paid $1,260 for a 3-year contract but canceled after just 3 months. I was told I would receive a prorated refund, yet they only refunded a fraction of the cost. They deducted $260 in "fees"—claiming $35/month for 3 months plus a $135 "claim value" fee—even though I NEVER filed a single claim or received any service. This hidden fee was never disclosed during sign-up. This feels like a deceptive way to keep customer money. If you cancel early, do not expect a fair prorated refund. Buyer beware ### 1/5 — Worst company ever *2026-08-13, version 20.0.8* They don’t have any agents to follow up with any simple task you ask for. I requested for someone to come out to assess my AC. Almost a week after they still don’t have an agent to come out and access the problem. And the hardest part is when you try to cancel the policy it’s hopeless they keep transferring and putting you on hold and they never call you back. Talk about a waste of time and money. ### 1/5 — I paid $1,755. And my very first claim was denied. *2026-07-17, version 20.0.8* Terrible company. I feel like I wasted $1,755. ### 1/5 — Horrible service *2026-07-06, version 20.0.8* My AC went out and they assigned me to Sears and they canceled my service request without talking to me and then when I tried to reschedule I couldn’t get anyone on the phone to speak to. Their AI agent was terrible and the chat feature was zero help. This has been the worst customer service experience I’ve had in many years. I would t recommend them to my worst enemy. ### 1/5 — Waste of time and money *2026-05-11, version 26.0.6* The application is easy to use and works well, but the service provided by the company is not worth it. They do not have enough technicians in the NY area, and it can take more than a week to get a response from an electrician. I opened a claim last month for an exhaust fan issue, and they sent someone who claimed to be an electrician, but he did not even know how to use a tester. I ended up paying him as well. Later, the company denied my claim based on the statement provided by that technician. You can open a claim, but it rarely gets approved or fixed properly. It is better to hire an electrician directly, which will save you both time and frustration. ### 1/5 — Sewage system *2026-04-29, version 26.0.6* Filed a request to have the sewage ejector pump replaced It’s 20 some years old and alarm keeps going off They sent a contractor and he looked at it and reported back to the company CHW keeps saying it’s a sump pump but it is not !!!! It’s a sewage pump . Still trying to get SOMEONE to listen and realize what it is !! Regret singing with Choise Home Warranty !! Don’t Go There !!!!! ### 1/5 — Bad experience *2026-04-04, version 26.0.6* They replaced AC/ heat with MY MONEY SLOW TO RESPOND SLOW FOR REPAIR. ### 1/5 — 0 stars- Big SCAM *2026-03-24, version 26.0.6* I will not EVER recommend this company to anyone. They are a big fat scam and won’t cover anything. I have tried calling to simply place a complaint and my calls get dropped, the calls keep ringing, and they won’t call me back. This company is being reported to the Better Business Bearau and I’m also contacting an attorney. ### 1/5 — Piss poor customer service *2026-03-22, version 26.0.6* This company is a straight up for profit, no expense as a basic grit company they deny eight out of 10 claims in my estimate I put in a claim for an item that it covered. I even went out and got the optional coverage for the item and they still messed me around then I have another issue that supposed to be covered and they make nothing but excuses just to deny the claim or they approve it and then they tell me that I gotta pay the service technician directly feels like THW is a referral service and I’m paying for that when I can go online and get a free referral service for that matter if I gotta pay the service vendor out of pocket so I would assume that Pain a warranty company they’re supposed to repair replaced and since they specify, they’re the only one that can hire the service company then I’m kind of stuck behind the eight ball ## Most praised reviews (10 highest-rated) ### 5/5 — Best Home Warranty *2026-06-15, version 20.0.8* I placed a claim for my washing machine and Choice Home Warranty sent an appliance repair guy to my house within a couple of days and he was able to complete my repair right away! My parents have them too and have had great experiences!x ### 5/5 — Otabek tech *2026-01-30, version 26.0.5* Christine from rely home is good professional and truly attentive to my need. Thank for her help ### 5/5 — EASY TO USE *2025-11-12, version 26.0.2* whenever I need to place a claim this is where I do it. The app is easy to download and cost nothing ### 5/5 — Service *2025-11-12, version 26.0.2* Super Fast response after placing a claim. Tech was nice and knowledgeable ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2025-11-12, version 26.0.2* Make the claims process even easier! ### 5/5 — Excellent experience *2025-11-12, version 26.0.2* The app is easy to use and the service I’ve received has been wonderful. We’ve saved thousands of dollars because of Choice- we are believers! ### 5/5 — Best Home Warranty! *2025-03-07, version 21.4.0 1* Choice Home Warranty is amazing! The techs are great and they come out fast! My air conditioner went out and they replaced it right away! ### 5/5 — Great Service. *2023-08-04, version 14.2 (1)* Choice home warranty was really helpful when my air conditioner broke down they sent me a technician and fixed it right away. ### 4/5 — 1st Claim. Refrigerator *2026-07-09, version 20.0.8* This is my First Claim since having Choice Home Warranty. What a horrible experience in has been ! Correspondence is almost impossible, I was offered a low ball offer for a replacement refrigerator , and was told it would come in the form of a Lowe’s gift card. They push you to immediately accept their offer. The case manager was very rude, when I finally got to talk to him. I could go on & on , but I am so frustrated , I could scream !! I’m so sorry I ever changed to this company from AHS , they are a total ripoff. ### 3/5 — Frustration *2023-10-25, version 16.3 (1)* Well I bought the coverage after my husband passed 2 years ago. I knew that it had been 10 years since we had remodeled our kitchen and things could start wearing out, especially since we bought all of our appliances at the same time . Well if I renew in December, it would be 3 years for me. What I didn’t like was my compressor went out in my refrigerator and sears service people came out contractors with them. Well this happened on Friday they didn’t get anyone out till Monday. Then they determined what was wrong with it and then ordered the part and I was another week before they come back out Tuesday to Tuesday. Well when you don’t have a proper food storage then a week is a very long time. They don’t have local contractors in my area like they probably do in the cities. When it comes to food storage and heating, I think it should be quicker and treated as quickly as possible. I had a second claim in for my heating system.no heat, no eat. Still not sure if I want to renew.. 🤨😕I’m glad I read some reviews. It will help in my decision making. And yes during this process they kept calling to set up my renewal. And I was like , let’s get my work done and then will talk in November. But they were more worried daily about renewing my contract then they were finding people to come out and service my appliances. Disappointed. But my stuff is working now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*