# Chola MS Insurance App — user reviews > 22 indexed App Store user reviews of Chola MS Insurance App by Cholamandalam MS General Insurance Company limited, rated 1.50/5 from 2 ratings. - Source: https://appshunter.io/ios/app/chola-ms-insurance-app/id1626010756/reviews - App overview in markdown: https://appshunter.io/ios/app/chola-ms-insurance-app/id1626010756.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (7 of 22) ### 5/5 — Very Good *2025-05-22* Mr Vikas helped in choosing the right add-ons and right premium for my car. He was very helpful. I would highly recommend Chola MS. ### 5/5 — Best service with policy *2025-05-17* I have a very nice experience with the team, specially Nandini Gupta who has helped me a lot in terms of deciding the policy to buy the policy with very smooth process Thanks Nandini Gupta for your help ### 5/5 — Great service *2025-05-14* Nandini Gupta provided excellent customer service—patient, clear, and helpful. Insurance prices were competitive and transparent. Highly satisfied with the overall experience. ### 5/5 — It was a very smooth process!!!! *2025-04-21* It was a very smooth process to take insurance with Chola MS. I transferred my car insurance from TATA AIA to Chola MS, and Mr. Muthu provided clear information about the policy. He made the process very easy. Thank you, Mr. Muthu ### 5/5 — Great *2025-04-17* The use of app have been very helpful. Got my policy renewed in very easy way and thanks to very professional team working for the company. Asif has been a great help and equipped with good knowledge about the product. Thank you. ### 5/5 — Good *2024-11-07* Easily able to access all my policies including my corporate plan. App has improved with wellness features too ### 5/5 — Medical claim support *2024-05-17* Going through the cashless claim procedure seems to be very easy in this app, the updates from app support the next actions and good reminders. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unresponsive *2026-05-30* Appreciate if you could give importance to claims that have been lying with you for more than 2 weeks. The intensity of follow ups while you want me to avail your insurance vs. the support I get is inversely proportional. I will not be renewing my policy with you anymore. Utterly disappointed. ### 1/5 — The app or the site doesn’t work *2026-03-29* There is no use of app or the site itself Whenever you submit claim or check status it always shows load failed What’s the use of it when you can’t do basic things The entire company is fraud ### 1/5 — Beware of Hidden Charges and Poor Service from Chola Loans *2024-08-25* Hi everyone, I strongly warn you against applying for a loan with Chola. They might promise no extra charges at the beginning, but by the end, you’ll be hit with numerous hidden fees. Their customer service is terrible—they don’t help, and they barely respond when you need assistance. ### 4/5 — Buying process is Fantastic Let’s hope for same experience during claim process. *2025-09-23* Really fascinated by buying experience. Mr VIGNESH KADAM was fantastic guy who provides me with every detail during the buying process. Let’s hope the claim process if at all required, will be a more transparent and simple one. ### 4/5 — Rating and review *2025-04-17* I have interacted with Anitha kampli who is in customer support of chola ms and she has explained the policy very well nevertheless she has language problem to communicate in hindi. I appreciate her. Thank you chola ms ### 5/5 — Very easy to use *2026-05-08* Very convenient and easy to use. Policy management and service requests work seamlessly. Good improvements in the latest version. ### 5/5 — Thanks to mumtaz *2026-02-07* Mumtaz helped me get insurance for my car, he explained everything very politely and helped me choose the right add-on for my car. Thank you. ### 5/5 — Amazing experience *2026-02-04* Buying car policy was smooth. Team guided to choose best services. ### 5/5 — Very good service *2026-01-30* I was assisted by Sapna, she’s kind and helped me to complete the purchase of my insurance policy, go for it, they have very good service. ### 5/5 — Best Service Provided By Team Of Chola *2026-01-24* Their executive are very polite and helpful nature. I am since 2017, and there is no problem till now. ## Most praised reviews (5 highest-rated) ### 5/5 — Insurance renewal process *2025-12-18* Mr. Rohit from Chola MS provided excellent support and guidance throughout the insurance process. He clearly explained each coverage option—OD, TP, Zero Dep, and RSA—and followed up diligently to ensure a smooth policy purchase. Truly appreciate his help. Thank you. ### 5/5 — Staff appreciation *2025-09-05* Vighnesh has done an excellent job in customer service ### 5/5 — “Smooth and Satisfying Experience” *2025-08-25* “I am very satisfied with the services of Cholamandalam MS General Insurance. The process was smooth, quick, and hassle-free. Their customer support was very helpful and provided complete assistance. I truly recommend their services to others.” ### 5/5 — Excellent service & Reliable Assistance *2025-07-19* The policy was explained in details without any hidden conditions which my confidence in his service. ### 5/5 — Performance *2025-07-02* Easy to get all details about policy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*