# Chop Barbershop — user reviews

> 11 indexed App Store user reviews of Chop Barbershop by Chop Barbershop Outfitters LLC, rated 4.91/5 from 478 ratings.

- Source: https://appshunter.io/ios/app/chop-barbershop/id1273634594/reviews
- App overview in markdown: https://appshunter.io/ios/app/chop-barbershop/id1273634594.md
- Rating breakdown: 5★ 407 · 4★ 13 · 3★ 0 · 2★ 2 · 1★ 5

## What do users think of Chop Barbershop?

Overall sentiment: negative

**Pros**

- 👍 Simple and effective appointment scheduling
- 👍 Easy to navigate app
- 👍 Ability to see stylist's Instagram pages
- 👍 Option to book with card or reserve
- 👍 Online payment option

**Cons**

- 🐛 Booking functionality is broken
- 🐛 Sign-in is broken
- 🐛 Error messages during booking
- 🐛 Two-factor authentication code not recognized
- 🐛 Payment screen errors during checkout
- 🐛 App schedules duplicate appointments
- 🐛 Cannot cancel appointments
- 🐛 Reschedule button does not work
- 🐛 Cannot select professional when booking
- 🐛 App forces payment to book, unlike website

**Commonly reported bugs**

- Authenticated endpoints failing
- Error scheduling appointment
- System doesn't recognize 2FA code
- Error on payment screen during checkout
- App scheduled two appointments
- Cancel appointment function not working
- Reschedule button not working

**Most requested features**

- Fix booking and sign-in issues
- Remember marketing text/email preference
- Option to sign up for marketing notifications elsewhere in the app

## Most critical reviews (10 lowest-rated)

### 1/5 — Completely broken

*2024-02-12, version 2.3.4*

Cannot log in (system doesn’t recognize the 2FA code it sends). When checking out, throws error on payment screen (can’t complete transaction)

### 1/5 — Terrible app functionality

*2023-06-27, version 2.1.2*

The app has a good design, but every function on it doesn’t work.
First I tried to schedule an appointment and the app told me error scheduling appointment please try again. After trying again and it repeatedly giving me an error message I tried a different time. To my surprise the other time worked. About an hour later I get a text that the app scheduled me for two appointments. 

Consequently, I had to cancel one of the appointments. To no-ones surprise that didn’t work either. 

Finally, I needed to move my appointment to a later hour. The app tells me there is an available time slot to reschedule the appointment. It must come as a shock when I tell you that the reschedule button doesn’t work either even though there is an available appointment. 

Absolutely ridiculous. Great barbershop, terrible app.

### 1/5 — Use the website not the app

*2020-03-03, version 1.7.1*

Downloaded the app thinking I could schedule an appointment easier than I can through that website. Not the case. In the app you can’t select any professional when booking. You have to select a professional and then you can see availability. Also on the app it makes you pay for the service to book an appointment. I like on the website that you can just reserve without paying.

### 2/5 — Booking and sign in is broken

*2024-04-04, version 2.3.4*

It appears all authenticated endpoints are failing. Can’t book, can’t sign in. iPhone 14 Pro Max on 17.4.1.

### 2/5 — Can’t book via App

*2024-03-11, version 2.3.4*

I’ve tried multiple times to book via the app with no luck. I get a error message every time. I loaded the website and booked there without any issues. Really a pain to have to log into the website when the app is advertised as convenient. Please look into and fix. I’ve deleted and reinstalled with no luck.

### 5/5 — The best

*2023-11-01, version 2.3.4*

The best scheduling, best atmosphere, best stylist ever!

### 5/5 — Midtown Cadence

*2023-07-16, version 2.1.2*

Cadence at Midtown was amazing!  She’s funny, outgoing and made an old man look good. Will definitely be back and would encourage you to give her a shot.

### 5/5 — Simple and Effective

*2023-06-20, version 2.1.2*

This app makes scheduling appointments quick and easy. I don’t have to create an event on iCalender. Chop does it for me. I like that I can book the appointment with a card or reserve it.

### 5/5 — Love the app! Only one recommended change.

*2023-03-16, version 2.1.2*

This app is great! It functions well and has made it so much easier for me to plan and make my appointments.

That said, it asks me if I want to accept marketing texts and emails every single time I make an appointment. It would be great if it asked once, and remembered my decision. I imagine this is annoying for the majority of people as they likely won’t change their minds and will select the same answer each time. However, if they do change their mind, maybe there can be an option to sign up for marketing notifications elsewhere in the app?

### 5/5 — So easy!

*2020-07-31, version 1.8.0*

I love being able to see the Instagram pages of the different stylists to see their creations.  Easy to book my services and even pay online.

## Most praised reviews (1 highest-rated)

### 5/5 — Great app

*2017-11-06, version 1.03.05*

Easy to navigate, and love the ability to schedule an appointment through the app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*