# Chop Chop RVA — user reviews > 24 indexed App Store user reviews of Chop Chop RVA by www.chopchoprva.com, rated 2.10/5 from 14 ratings. - Source: https://appshunter.io/ios/app/chop-chop-rva/id1343912948/reviews - App overview in markdown: https://appshunter.io/ios/app/chop-chop-rva/id1343912948.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 8 ## Newest reviews (4 of 24) ### 1/5 — Issue with my order, no way to report *2019-03-18* Ordered food. There was an item missing. No option to report the issue on the app. A joke of an app. Stay away. ### 1/5 — Terrible *2019-03-02* I used this app to order a pick up from a local restaurant and never received any sort of confirmation email, pick up time, etc and there is no customer support. I showed up to pick up my order and they had not received it (30 minutes later). I decided to respond to the emailed receipt and got a response back “sent from my iPhone.” This app is sketchy and I do not recommend it. ### 1/5 — Stay away *2018-09-10* Both times I’ve ordered there has been an issue. The first time a dish was just not included in the delivery, but I certainly got charged for it. The second time they gave me the wrong dish and when I try to call and email them I get no response at all. Amateur app design with very little functionality. Their attempt to implement order tracking is laughable. Stay away and stick with a more professional delivery service that will respond to calls/emails. ### 1/5 — No way to see orders *2018-06-24* I wanted to try this app because I wanted to support a local business but I have so many issues with it. I place an order and then once it’s placed... there’s nothing. No email to confirm the order, no way to view past orders, so I have no idea if my order was even placed other than checking my bank account and seeing the transaction. This honestly freaked me out cause there’s no evidence of my order, I didn't know if the app had just taken my money without my order coming in. Also the app interface can use a little work. I would add an item to my cart and in order for me to make changes, I have to go to the cart to input the details. I think it would be easier to have that option when placing the item in the cart. It’s not a huge deal, but it’s small things like that would help with user experience. I love the concept of this app being just for Richmond natives, but I think I’ll stick with UberEats or Grubhub so I’ll know that my order is actually coming. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible delivery app - use any other one *2021-02-20* They took 1 1/2 hours to deliver my food and had rude, slow customer service over the phone. There are too many good delivery apps to suffer with this one. Run away. ### 1/5 — Garbage Service *2021-01-07* This company has garbage service. Wanted to use them because they are locally owned, but they continue to disappoint. Food is always late and cold. Even have had calls from the owner guaranteeing our order to be warm and it wasnt. AVOID! ### 1/5 — Cart constantly reloads *2020-12-24* I can’t place my order because the cart reloads over and over. Got sent some coupon codes today but I can’t even enter them. ### 1/5 — Terrible customer service and charges *2020-08-31* Every other service that does this can be used more efficiently and doesn’t add extra charges that you can’t be refunded. The customer service is maddeningly unhelpful when you try to contact them for support. Stay away from this app and use much better and other established services. This company is very ill-equipped to do customer service based work. ### 1/5 — Kinda can’t order when your cart no longer works *2020-06-28, version 4.1.4* I downloaded the update and attempted to order some takeout on your app yesterday. But every time I went to the cart, a spinner popped up repeatedly, blocking me from completing the order. I tried all the normal troubleshooting methods...I even risked placing multiple orders by attempting to click the Submit button repeatedly, hoping I’d catch it during a millisecond when the spinner disappeared. Finally I just called the restaurant and placed the order manually. This morning I clicked repeatedly until I could finally get the cart to clear. Can’t use your business if I can’t actually complete my order! ### 1/5 — Doesn’t work *2020-06-03* I wasted 30 min trying to place an order. So many bugs along the way. Ultimately didn’t work and had to use door dash ### 1/5 — Can’t use *2020-01-31* Before I created my profile, I could find my address (mind you, I live five blocks from carytown, near the paddle bot lake, so not stretching them), then neither my home nor work (right by the children’s hospital) addresses show up. It’s pretty impressive. ### 1/5 — Awful app *2019-07-19* Awful app, confusing and clunky. Better off calling the restaurant straight. Made me think I was ordering delivery when it was pick up. I would give no star. ### 1/5 — So bad *2019-04-18, version 3.14.5* This app is awful. The only thing worse is the customer service. ### 1/5 — Just use Ubereats *2019-03-20* Poor UI making it almost impossible to place an order. Tried and kept giving me errors and losing the information I had just filled out. Then it told me it wasn’t my first time when I just downloaded the app and at that point I had it. Deleted the app and will never be downloading again DONT WASTE YOUR MONEY ## Most praised reviews (10 highest-rated) ### 5/5 — First Time User *2020-11-11* It was my first time using Chop Chop and I had a great experience! It came earlier than expected and the driver had great communication. Would highly recommend! ### 5/5 — New updates and all local? Love it *2020-10-27* With the new updates and look to the app it really does it make it easier to navigate and use. Plus the emphasis on doing local Richmond small business, especially during these pandemic times have been awesome. Great app! ### 5/5 — Always early/on time *2020-06-25* Great delivery service! Estimated times are always longer than how long it actually takes to get the food. And I love supporting local! ### 5/5 — Awesome *2020-05-03* Great customer service by chop chop rva. Placed the incorrect order the first time. I couldn’t figure out how to cancel and re-order. They called immediately and helped me update. Extremely helpful! Never heard of this app until tonight and will definitely use again. ### 5/5 — LOVE *2020-04-28* I’m a big fan of this app/ company. Have only had one issue with an order and it wasn’t to the fault of Chop Chop but they fixed it and were timely and professional. Love supporting local restaurants/ businesses and staying away from the apps that take more away from restaurants. Will always choose Chop Chop RVA ### 5/5 — THE BEST IN RVA! *2019-01-16* Easy to order, a ton of local restaurants, able to track my order, fast delivery and friendly drivers! Unlike any other around.. ### 5/5 — Nice experience *2018-03-30* Good company who cares about their customers. ### 5/5 — AWESOME! ⭐️⭐️⭐️⭐️⭐️ *2018-03-06* A ton of delivery service out on the streets now. This is by far the best one. Perhaps because it’s RVA based and they know what RVA wants? ### 3/5 — Great service, fix your app *2020-09-02, version 4.1.5* I cannot sign in or use the app at all. I go to the login screen and enter my info, it just sits there after a spinner flash. Only other option is “skip”, which lets me preview restaurants, great but I can not order because there’s no credit card on file because I’m not actually able to sign in. ALSO: the maximum of 8 character passwords is a joke. 64-256 is a reasonable range of max-lengths. ### 2/5 — what is wrong with this app *2020-05-05, version 4.0.0* no customer service at all, and orders sometimes just do not get delivered --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*