# Chopshop Loyalty — user reviews > 119 indexed App Store user reviews of Chopshop Loyalty by Paytronix Systems Inc, rated 4.00/5 from 396 ratings. - Source: https://appshunter.io/ios/app/chopshop-loyalty/id1499003263/reviews - App overview in markdown: https://appshunter.io/ios/app/chopshop-loyalty/id1499003263.md - Rating breakdown: 5★ 262 · 4★ 21 · 3★ 17 · 2★ 26 · 1★ 70 ## What do users think of Chopshop Loyalty? Overall sentiment: neutral **Pros** - 🚀 Convenient ordering - 👍 Rewards program - 🚀 Fast delivery - 👍 Friendly staff - 🚀 Easy to use app - 👍 Healthy food options **Cons** - 🐛 Buggy app - 🔒 Privacy concerns - 💰 Automatic tip added - 🤔 Confusing rewards system - 🤔 Incomplete menu on app - 🤔 Inconsistent order accuracy **Commonly reported bugs** - Login/authentication problems - App crashes on launch - Rewards not showing up correctly - Issues with using app balance for orders - Incorrect order details on app **Most requested features** - Add Apple Pay support - Improve app navigation and UI - Allow customization of orders on app - Provide order history and tracking - Fix rewards redemption issues ## Newest reviews (12 of 119) ### 3/5 — Great app. *2026-07-02, version 26.6.2026051405* Love the latest menu price hike. Keep up the good work guys. ### 3/5 — App needs more stability work *2026-05-14, version 26.5.2026050803* I really enjoy ChopShop but with long lines and food that takes time to prepare I need this app to work reliably. I cannot order food in this app in traffic and it crashes forcing me to order restart. Do a bit more reliability testing ChopShop on your app here or you loose real business. I’ve had way too many orders about to place with this app only to have the app crash with me saying ‘forget it I’m going somewhere else’ because of it. The last update released just started crashing the app like crazy again for all my orders using my iPhone 15 pro max.. ### 4/5 — Checkout is buggy *2026-05-02, version 26.3.2026012202* Have loved and used the app for a long time and for the most part it’s all good - makes customizing the order easy and navigation is good. But I’ve had issues checking out lately especially when ordering for delivery, and or using rewards, and or adding a tip. It’s math isn’t quite mathing correctly and then when it tried to process payment it will fail with an error message that says “payment amount needs to equal amount due. Remove item and try again.” When you select delivery it automatically adds an estimated service fee of 20% which you have no control over, and if you try to also add a tip it can’t calculate the total anymore. So the only way to order delivery is remove the tip. ### 1/5 — Won’t let me log in *2025-12-15, version 25.12.2025082901* literally won’t let me log into my account and won’t send me an email to reset my password…. even though when i log into my account online it works .. just what my points 😔 ### 1/5 — Tip automatically added *2025-12-02, version 25.12.2025082901* Loving it until I saw it automatically adds a tip when ordering CARRY OUT! How ridiculous…. So entitled and sneaky to take more money than you agreed to ### 2/5 — Rewards are broken or intentionally adding user friction *2025-10-17, version 25.12.2025082901* Rewards are broken. Taking 5 minutes to show in the app order checkout after I redeem is ridiculous when I get an email instantly confirming redemption. It’s 2025 there’s no reason this should take multiple minutes. This seems like something intentionally created to avoid people using their rewards, especially since they expire after a certain time. This is the 2nd time it’s happened to me now. I haven’t ordered chop in a while and now I remember why… ### 1/5 — Can’t Access App *2025-06-17, version 24.18.2025010301* I’m unable to even log into the app. My email and password works just fine on the web version. ### 3/5 — Today was disappointing *2025-06-08, version 24.18.2025010301* Our Jacked up PB&J shakes that we normally have were pretty bland. Unflavored and lacked even a hint of peanut butter. This is probably the 3rd time it’s happened. We frequent here at least twice weekly. Certain staff is amazing then other staff seemingly doesn’t follow the recipe and could care less. This particular instance occurred today 6/7/25@1650. Hope that help if management sees this! ### 2/5 — App Rewards *2025-04-10, version 24.18.2025010301* This company is cheap on the rewards. It takes about 50-100 orders before you see a perk and then you use it and it starts all over again. ### 3/5 — Cluttered *2025-04-01, version 24.18.2025010301* The app isn’t bad but a lot of the UI aspects are pretty overwhelming, unnecessary, and crowded on the screen. Plus there is SO much information they require you to enter just for a restaurant app, I felt like I was at the DMV. The food is great though! ### 1/5 — Buggy signup *2025-02-24, version 24.18.2025010301* Extremely frustrating signup process. Way too many required data points (my mailing address?), app reset 2x when attempting to fill in all the fields and my confirmation email never came. When I attempted “forgot password”, got an account doesn’t exist message. Need to test this better and simplify signup flow. ### 2/5 — Frustrating *2024-11-24, version 24.12.2024091001* There’s no way to scan your receipt after purchase, or enter purchase order number for points. I don’t order via the app and sometimes forget to scan at the counter. Even the store employee couldn’t figure how to do it. No real reason to have the app for me. ## Most critical reviews (10 lowest-rated) ### 1/5 — First time *2026-07-21, version 26.7.2026070901* Downloaded the app while outside the restaurant and couldn’t even order food inside the app. When I click order nothing happens. Hope the food isn’t as terrible as the app. ### 1/5 — Worst app *2026-07-18, version 26.7.2026070901* I have literally tried to do my order ahead every single time and every time it says I have an account and my login isn’t right and then never sends the email to reset the password. Then I go in and they say do it on the app it’s faster or just have me do it on their machines. If there were other juice places I would go there but they are the closest. Worst customer service at the Ga Cumblerand one. With all of the advancements in apps out there it is crazy that they can’t get it together ### 1/5 — not logging me in on app only website *2026-06-06, version 26.6.2026051405* can not login on app version but had no problem on web ### 1/5 — HOW TO TOSS A SALAD!! *2026-06-05, version 26.6.2026051405* There is NO way to tell the restaurant you want your dressing already tossed in for pickup orders. Andddd there’s no way to say you want extra side toppings. Only if you want extra protein. What about if I want extra vegetables? Extra tomatoes? Extra onions!? ### 1/5 — Service *2026-06-02, version 26.6.2026051405* This location is beyond slow, I just waited over 15min from my order time and all they said was that they were understaffed. Also I ordered a very expensive juice w/o ice and it is 1/4 of the cup empty and they put ice in it. Awful experience at the Galleria location in Houston Tx. ### 1/5 — App shuts down constantly *2026-05-14, version 26.5.2026050803* I can’t get an order placed without the app shutting down and closing me out. Even on strong wifi, it’s clearly a low quality app which is a bummer since the rewards program tries to direct users there ### 1/5 — App keeps crashing *2026-05-13, version 26.5.2026050803* App has been crashing since this new update. ### 1/5 — App shuts down *2026-05-13, version 26.5.2026050803* This latest version is unusable. I could not complete an order. The app kept shutting down in the middle of the order. I tried about a half dozen times ### 1/5 — I am never ordering with this app *2026-05-07, version 26.3.2026012202* The new app is a joke!! It won’t download, then when I think it’s downloaded it glitches and goes back to reset. FIX YOUR DAMN APP!! ### 1/5 — Dogwater *2026-02-26, version 26.3.2026012202* Tried to place an order for over 20 minutes- colossal waste of time. 0/10, a lot of notes. ## Most praised reviews (10 highest-rated) ### 5/5 — We love this app! *2026-06-19, version 26.6.2026051405* I’ve never had any issues while using this app. It’s user-friendly, keeps track of your points and can process accrued points when desired. Two thumbs up from us! ### 5/5 — chop shop *2026-05-07, version 26.3.2026012202* this place so yummy fr ### 5/5 — Awesome Healthy Food! *2026-04-27, version 26.3.2026012202* Great healthy food. Allen has great customer service! Clean, hospitable, and high quality! ### 5/5 — Going above and beyond! *2026-03-11, version 26.3.2026012202* I had the best experience with Chop Shop today! I accidentally placed my order for pickup instead of delivery and realized I wouldn’t be able to leave work to get it. I called the restaurant to explain the situation, and Blake went completely above and beyond. He personally delivered my order to my workplace so I wouldn’t have to go without lunch. That level of customer service is rare these days, and it truly made my day. The food was great as always, but the kindness and extra effort from Blake really stood out. Thank you for taking care of your customers so well! I’ll definitely keep coming back. ### 5/5 — Great App, Great Eats! *2025-08-08, version 24.18.2025010301* We’ve been going to and using the ChopShop App and we love both. What we also really appreciated was ChopShop didn’t raise their prices during Covid! So amazing and thoughtful. Healthy food that doesn’t cost a fortune and is super tasty. The App is intuitive and you know I appreciate the photos to help me decide between the deliciousness. Generates a great receipt. Appreciate y’all! ### 5/5 — Love this place! *2025-04-14, version 24.18.2025010301* Great, nutritious and tasty foods keep me coming back. As a vegan, I have found a real ‘go to’ with the Chop Shop. Thank you for having tofu and amazing roasted veggies, black beans, sweet potatoes, and more. ### 5/5 — Very good app *2024-11-19, version 24.12.2024091001* This app was quick fast and easy to use to get my food and ordering the sign up was easy too I recommend getting this app to eat here. Yeah. ### 5/5 — ChopShop *2024-11-19, version 24.12.2024091001* App is very useful and can save some coins ### 5/5 — SO GOOD *2024-07-30, version 23.18.2023082301* The food is absolutely delicious and the customer service is top notch! I’ve never been disappointed at this establishment. The store is clean and the staff is friendly. ### 5/5 — Logging in difficult for UX designer *2024-06-24, version 23.18.2023082301* Updating here. It must have been a glitch that’s been worked out. Ordered again from my new favorite place and all went smooth. Hey heads up. Pass reset creates a wall with an error that prevents login. Has two users trying to log in and order. One could be ever get through pass reset “Error”. The other still had difficulty logging in. Maybe some user testing? Hope so cause we love the food at this place though we spent well over 30 min persisting on trying everything possible to work around log in issues. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*