# Chowdeck: Food & Groceries — user reviews > 221 indexed App Store user reviews of Chowdeck by Chowdeck Logistics Limited, rated 4.50/5 from 53 ratings. - Source: https://appshunter.io/ios/app/chowdeck-food-and-groceries/id1530676376/reviews - App overview in markdown: https://appshunter.io/ios/app/chowdeck-food-and-groceries/id1530676376.md - Rating breakdown: 5★ 42 · 4★ 5 · 3★ 1 · 2★ 1 · 1★ 4 ## What do users think of Chowdeck? Overall sentiment: negative **Pros** - 🚀 Fast and reliable delivery - 👍 Convenient and efficient app - 💡 Great user experience - 🚀 Prompt customer service **Cons** - 🐛 Buggy app and crashes - 🕰️ Long delivery times - 💰 Exorbitant service fees - 🤖 Rude and unprofessional delivery personnel - 🤔 Unresponsive customer support **Commonly reported bugs** - App not opening on certain devices - Issues with online payment validation - Incorrect address mapping leading to delays - Misleading order status updates **Most requested features** - Add filter for open restaurants - Improve order tracking and updates - Provide more payment options - Enhance menu accuracy and availability ## Newest reviews (10 of 221) ### 4/5 — Item 7 go *2026-06-27, version 3.0.6* I really enjoyed chow deck cause of them They’re really fast and reliable ### 2/5 — Scam *2026-05-06, version 2.3.0* They’ll say free delivery and still charge you 1800 for delivery. Thats scam ### 4/5 — Best delivery app *2026-04-26, version 2.2.10* Great app ### 1/5 — HORRIBLE CUSTOMER SERVICE *2026-04-21, version 2.2.10* If you expect honesty and to be treated respectfully and reasonably when you have an issue they caused, then just use a different app. They will straight up lie and gaslight you to avoid issuing you a refund. ### 1/5 — Worse *2026-04-15, version 2.2.10* Very worse app I have ever used, not recommended for anyone. ### 3/5 — Fix the map issue *2026-03-28, version 2.2.10* Fix the map well wai all the time riders dey take my food go somewhere…. ### 1/5 — Very slow it’s lagging *2026-03-24, version 2.2.10* App to slow ### 5/5 — Amazing app …but the riders are always looking dirty and always bring food out from dirty bag *2026-03-23, version 2.2.10* Such an Amazing app …but the riders are always looking dirty and always brings food out from their dirty bag…Work on ur delivery guys please. ### 2/5 — Hidden fees *2026-03-13, version 2.2.4* Chowdeck is not upfront about which vendors are covered under chowpass free delivery. The vendors page will show “free delivery” but at the point of payment, they will include delivery fee. When you notify customer service they will state that the vendor cannot deliver beyond a 5km radius. Nowhere does it state this in the vendor’s page and I’m not sure how I am supposed to start calculating 5km distance for each vendor I order for. Bottom line is that you’re tricked into paying for a service that is not upfront about its deliverables. It is misrepresentation and should not be allowed under consumer protection law. ### 5/5 — Best food vendor *2026-03-11, version 2.2.4* I love you ## Most critical reviews (10 lowest-rated) ### 1/5 — Order issues *2026-08-16* Honestly I used to enjoy using your application but for the past few months it’s been very frustrating. Ordering food from your application has been hell, you need to fix it to make it easier to use. Every order doesn’t need to be added in separate packs and there’s no option to use one pack. Imagine ordering three portion of food and all is being sent to different packs. It doesn’t make any sense. Please get this fixed, I already stopped using your app, I tried checking now to see if it’s been fixed but it’s still the same. Make it easier to use like it was about a year ago. This whole update is confusing ### 1/5 — The app is good but the riders are messed up *2026-08-08, version 3.0.8* They always try to look for ways to extort more money from you. ### 1/5 — Doesn’t let you log in *2026-08-04, version 3.0.8* Broken app won’t let you log in or even create an account ### 1/5 — Extra high price *2026-08-02, version 3.0.8* Your price is too high compared to how much the restaurant sells exactly….bunch of thieves ### 1/5 — Horrible customer service horrible platform *2026-07-24, version 3.0.8* Zero concerns for food safety I ordered suya and it was delivered to me wide open the customer service rep was telling me he can assure me it was tampered with food that was delegated open the nylon wasn't even tied the I should have suspected because the rider was acting like a theif horrible platform horrible totally horrible ### 1/5 — Bad customer service, long delivery times *2026-07-09, version 3.0.6* Consistently terrible experience. It’s much quicker and cheaper to get the food yourself. Ordering from here feels like JumiaFood all over again. And the customer service is atrocious. They’ll leave you waiting without responding. I’ve just spent 1 hour 30 minutes watching an order with a restaurant down the road get stuck. It’s a particularly bad experience because 1) you’re hungry 2) the brand promise is wildly different from lived experience. Terrible product. Just go out and buy food yourself or cook. It’s quicker, cheaper, and less annoying. ### 1/5 — App use crazy aboki drivers and worst custom service *2026-05-19, version 3.0.0* The app is not a good recommendation because it is not going to refund you if there’s a case of driver not delivering even though it driver fault and the app location is usually not precise. I wil advise users to download other apps, don’t use this app it a warning ### 1/5 — Scam Wheel *2026-05-18, version 2.4.0* The Spin the wheel function is a damn scam. Tried it 4 times consecutively . Still same pattern(spin again, spin again , nothing nothing) ### 1/5 — Work on your delivery people *2026-04-28, version 2.2.10* It’s not about the money, but how hungry I am at this moment which your riders caused 😩 ### 1/5 — Very unreliable *2026-04-23, version 2.2.10* Very unreliable ## Most praised reviews (10 highest-rated) ### 5/5 — Please add option for us costumers to be able include more orders to an already made order *2026-08-01* Please add option for us costumers to be able include more orders to an already made order even after payment ,if the inclusion is from the same vendor that the costumer ordered from at first without paying for extra delivery or processing fee if the previous payment that was made by a costumer hasn’t been delivered yet ### 5/5 — Useful & Great service *2026-07-16, version 3.0.6* Chowdeck is saving lives. The quality of their service and the ease their platform provides is so great. ### 5/5 — Great App *2026-07-06, version 3.0.6* Very good app I highly recommend it ### 5/5 — Mercy *2026-07-02, version 3.0.6* Great service all the time ### 5/5 — Recommend. *2026-06-22* I love this app and use it almost every day. It’s incredibly convenient, and considering the time, effort, and stress of going to stores or markets in person, the extra costs are usually worth it. I also appreciate how frequently the team updates the app. Minor bugs do occur from time to time, but they are typically resolved quickly. That said, there are a couple of things I don’t like. The spin wheel at checkout feels misleading since it seems designed not to offer any real rewards. I also find it frustrating that after redeeming Chow Points, your milestone progress essentially resets, making it feel like you’re starting from scratch again. Overall, it’s a pleasant, reliable, and genuinely useful app that has made shopping much more convenient. ### 5/5 — The best in my opinion *2026-06-12, version 3.0.4* Such a great app. It improves everytime. So far I haven’t had any problem with the dispatchers or deliveries ### 5/5 — Wild *2026-06-08, version 3.0.2* Active service ### 5/5 — The rider *2026-05-20, version 3.0.0* Is very good and have a good customer relationship ### 5/5 — Not bad *2026-05-06, version 2.3.0* . ### 5/5 — Ratings *2026-04-20, version 2.2.10* Might be one of the best food delivery apps so far --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*