# ChristianaCare MyChart — user reviews > 25 indexed App Store user reviews of ChristianaCare MyChart by Christiana Care Health Services, Inc., rated 2.60/5 from 168 ratings. - Source: https://appshunter.io/ios/app/christianacare-mychart/id1446508191/reviews - App overview in markdown: https://appshunter.io/ios/app/christianacare-mychart/id1446508191.md - Rating breakdown: 5★ 27 · 4★ 8 · 3★ 9 · 2★ 16 · 1★ 43 ## Is ChristianaCare MyChart safe? ChristianaCare MyChart has mixed safety signals based on user ratings. The AppsHunter Safety Score for ChristianaCare MyChart is 54 out of 100. This assessment is based on 168 user ratings, with an App Store average of 2.6 out of 5. Of 103 App Store ratings, 34.0% point to a safe experience, 8.7% suggest some concerns, and 57.3% point to a risky experience. ## Is ChristianaCare MyChart legit? ChristianaCare MyChart appears to be a legitimate app. The AppsHunter Legitimacy Score for ChristianaCare MyChart is 95 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (5 of 25) ### 1/5 — Needs work *2021-08-09, version 102.1.1* UI is super clunky/cumbersome. Feels dated. ### 1/5 — How do you do a video visit with this app. *2021-02-13* This is soo frustrating. There is no way to set up my iPhone for a video visit with this app. Please please help. ### 1/5 — Couldn’t do video visit *2021-01-11* The app is supposed to ask for permission to use camera and microphone, but it didn’t. The settings for the app don’t allow you to turn them on, and the settings for camera/microphone don’t include this app as an option for access. ### 1/5 — If I could rate this lower I would *2020-12-29, version 101.9.6* Not a user friendly. ### 1/5 — No way to change password *2020-05-02* Is there really no way to change your password? As important as the information is that is viewable in the portal, why doesn't the app allow you to change the password? **Developer response:** I am sorry for the misinformation that you have received however you are able to change your password within the app by clicking on the Menu option under Account information. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible transition *2026-10-13* As someone with over 40 years in enterprise software experience, the transition to epic was the worse I’ve ever seen. When they cut off the old system not all records came over. And I wasn’t able to message my provider using the app till over a week later. When I tried calling all I got was a ringing line. No answers. They should have beefed up the phone coverage during this time. Poor planning by a multi billion dollar company. ### 1/5 — Most records missing *2026-10-07* Very concerning that since switching from the Portal to this new MyChart, most ALL of my previous records, lab work…all gone. If not gone, very incomplete at best. I certainly hope my doctor still has it since EVERYTHING is done on computer now. I don’t understand how things entered and available on the Portal were not transferred into this new system. ### 1/5 — Past visits, messages & medications do not appear. *2026-10-07* summary of past Visits to other specialist do not appear although they appeared in the old portal. Past conversations in Messages do not appear. Medications do not appear. Only future appointments appear. ### 1/5 — No response *2026-10-05* Tried to call office and the phone rang for 30 minutes before I hung up. I know Christiana is a monopoly but maybe a little service in healthcare would be nice. ### 1/5 — Portal *2026-10-02* Not user friendly ### 1/5 — Was bad - now nearly useless *2026-07-15* This app really needs to be replaced. I am logged out constantly. I cannot schedule appointments. I cannot cancel existing appointments. I cannot reschedule appointments. The interface is poor and lacks basic information about my account or decent search functions to get the information. The only somewhat positive aspect of this app is it prevents some calls to Christiana Care which somehow manage to be worse than this terrible app. ### 1/5 — Barely usable *2026-07-01, version 102.1.24* This app really needs to be improved. I am logged out constantly. I cannot schedule appointments. I cannot cancel existing appointments. The interface is poor and lacks basic information about my account or decent search functions to get the information. The only somewhat positive aspect of this app is it prevents some calls to Christiana Care which are painful. ### 1/5 — Not that func *2023-10-06* It’s not easy to cancel reschedule choose providers, I like that it’s proprietary but it could be a lot better. ### 1/5 — Doesn’t work *2022-05-15, version 102.1.3* Can’t create a account on the app 😒 ### 1/5 — No new updated app *2021-10-15* I go to click on the portal and it tells me I need to download the latest version but I don’t see anything in the app. It worked before and now it doesn’t ## Most praised reviews (10 highest-rated) ### 5/5 — Messages *2026-10-02* Hello I’m not understanding on how to leave a message for my doctor. Create a contact information ### 3/5 — Erasing my previous messages *2026-10-08* Don’t like that it erased my previous messages sometimes I go back over and now I can deleted them to send other messages to other doctors that are on my messages. I liked having them there so I could just tap it and email messages back to other doctors that I’ve gone to. ### 3/5 — Shared account multiple notifications *2026-10-08* I have shared my account with my husband….how do I stop all of his appt notifications and checkin. I do not need nor want his communications… I just want the access for when I WANT to check his site ### 3/5 — Why no Android update?? *2026-02-25, version 102.1.24* Works fine on my iPad with the latest IOS. But I’d like to use it when I am out with just my phone. Galaxy S22 with latest Android version and Play Store won’t even let me see the app to install. Do better. ### 2/5 — Missing information *2026-10-06* The look is much improved; and it took me several days before I could message my physician. Also my medications are blank. If all my information was available I’d love it. Hopefully you’ll work on that. M Fuller ### 2/5 — Went live too soon! *2026-10-05* Most of my information did not transfer from their previous platform. ### 2/5 — Messages in the portal *2026-10-05* Considering it’s a medical practice, they should have their portal for messages for staff, physicians and others fixed by now. I don’t like it. ### 2/5 — Lab results *2026-07-13* ? My most recent labs are not showing up. They were done at Penn Medicine in West Grove June 3rd. ### 2/5 — Will not rotate on IPad *2025-08-15* Very annoying to use on Ipad. I have a keyboard and I need to take Ipad off keyboard to use app because it will not rotate. ### 2/5 — Appt services *2022-01-03* What’s the point of giving a cancel or reschedule feature if it doesn’t work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-02.*