# Chrome River — user reviews > 104 indexed App Store user reviews of Chrome River by Emburse, Inc., rated 3.10/5 from 123 ratings. - Source: https://appshunter.io/ios/app/chrome-river/id1454876055/reviews - App overview in markdown: https://appshunter.io/ios/app/chrome-river/id1454876055.md - Rating breakdown: 5★ 60 · 4★ 3 · 3★ 0 · 2★ 10 · 1★ 50 ## What do users think of Chrome River? Overall sentiment: negative **Pros** - 🚀 Convenient mobile experience - 👍 Familiar desktop-like interface - 💡 Supports single sign-on (SSO) - 🚀 Quick and easy expense reporting **Cons** - 🐛 Frequent crashes and freezes - 🔍 Unintuitive navigation and UI - 🔍 Clunky and outdated design - 🐛 Inconsistent functionality compared to desktop - 🔍 Difficult to use for new users **Commonly reported bugs** - Login issues and authentication problems - Blank screens and loading failures - Incorrect data entry and expense tracking - Compatibility issues with newer iOS versions **Most requested features** - Offline mode with sync capabilities - Improved receipt image capture and processing - Better integration with other expense management tools - More customization options for the user interface ## Newest reviews (19 of 104) ### 2/5 — Okay expense software, but mobile app is terrible. *2024-10-23* I like the web app fine and CR Snap works well for capturing receipts but this mobile app is horrible. Unintuitive interface that seems like they just shoehorned the web app into an iPhone app. Really buggy to the point it freezes or doesn’t display correctly and I have to kill it and restart. Doesn’t correctly bring in information from uploaded receipts like the web app does. I’ll just wait until I’m at a computer to submit expenses and save myself the headache. ### 2/5 — Hot garbage *2024-08-27, version 2.0.24* My company switched from Certify to Chrome River. This app is not nearly as intuitive as competitors. It’s all around difficult to use. ### 2/5 — Different Login *2024-06-03, version 2.0.22* The website version requires a User ID, Password, and Company ID. This app asks for email. Consider that for some companies, HR manages the accounts. Imagine the impact on HR if hundreds or thousands of employees need to contact them for a simple email code to log into an Apple app. Unfortunately, the universal website version is more accessible to use than the app dedicated for iOS. ### 2/5 — I cringe every time I need to tag an expense *2024-01-31* The dropdown with list of options shifts slightly when I go to make a selection. The net result is a regularly make the wrong the selection because what I think I’m clicking on turns out to be something else. As opposed to a halo feature (where just using it brings me joy), this subtle issue is a horn feature because it brings me frustration and dread. Hopefully not a big thing to address… ### 1/5 — The worst expense claim system ever made *2023-10-25, version 2.0.17* Buy this product if you want to reduce staff retention. It is the worst expense claim system I have ever used. The UI is terrible ### 1/5 — Very unintuitive and hardly works *2023-10-06, version 2.0.17* Don’t like the app. Very clunky and slow. And the main reason I downloaded it was so that I could claim my travel mileage expense. Problem is, the app doesn’t allow you to select the route on a map. However, the website on the computer does. So clearly whoever developed this app did not put much effort in to it. ### 1/5 — Probably the worst app ever *2023-09-25, version 2.0.17* This app is the most frustrating I’ve ever had the misfortune to use in over 30 years of booking expenses. I actually don’t have the words to describe how bad this is. It wastes hours of productive time from terrible and confusing workflows, to clumsy persistence settings and dis functional search. As an example, deleting a receipt is impossible once you’ve taken a picture of it. It just speaks to the fact that no one on the product of dev team have actually ever tested this by trying to book a real life expense. Incredible! ### 1/5 — Definitively the worst enterprise expense app I’ve used *2023-07-06, version 2.0.16* I’m in sales and have over twenty years experience with managing and processing my frequent travel expenses. This app and the chrome river system is so bad, I’d rather go back to paper receipt submissions. The app looks like it was developed in the early 2000’s and hasn’t been updated since. ### 1/5 — Garbage App *2023-06-22, version 2.0.16* If it actual loads, the navigation is so awkward it’s hard to add an expense without creating a new report. It really shouldn’t be this hard to write a mobile app for expense reporting. ### 2/5 — Dash board never loads *2023-05-14, version 2.0.16* The dashboard used to work for me flawlessly however, now that I logged on again, and never loads ### 1/5 — Buggy and poor UI *2023-04-30* My employer switched to Emburse/Chrome River for expenses recently. After using the app for 1 week I have had numerous issues with the app locking up, losing responsiveness, and having its graphics shift on the screen in such a way that you cannot utilize it properly. Every time this happens the only way to fix it is to force close the app and reopen it. In addition, the user interface for adding expenses to a report is clunky. Compared to put previous provider (Paylocity) there are 2-3x as many steps required to open an expense report and add a new expense to it. While the OCR pulling info from receipts to automatically full in fields is nice in theory, in practice I find it to make frequent errors that need to be corrected. The quantity of errors completely negates any advantage from having this option. ### 1/5 — Awful and frustrating *2023-02-16, version 2.0.15* Terrible user interface. Hit and miss with reciept records, doesn’t work off line and constantly crashes. Awful, awful, awful. I loathe doing my expenses with this time consuming app. ### 1/5 — Not working in iPhone 12 *2022-11-19, version 2.0.15* Expense can’t be submitted through my iPhone 12!! View is totally screwed up!! ### 1/5 — Doesn’t work *2022-10-27, version 2.0.11* Just downloaded app and it hasn’t opened properly. Add email entered code and then nothing but grey screen! ### 1/5 — Prototype *2022-10-22, version 2.0.11* It’s the first time I review an app, but this app really made me headache! It’s so tough and confusing to use. The UI /UX design is zero. I can’t understand why our company changed from Paycom to this. Really wasting my time to do each reimbursement. … if that’s the purpose. HR would appreciate the app creator. ### 1/5 — Busted *2022-10-15, version 2.0.11* won’t even let me open a report, report shifts to the left and shows a white screen. Quitting and reinstalling app didn’t even fix. ### 1/5 — Does not work on iOS 16 *2022-10-04, version 2.0.11* No longer loads—instead throws ‘the page you were looking for doesn’t exist’ error. ### 1/5 — Doesn’t work on my IPhone 13pro *2022-10-01, version 2.0.11* I have the latest updates on my 13pro. When I open the app I get a gray screen with no indication of further action. Waiting fir minutes, rebooting, quit and restart. Nothing. Hateful garbage. ### 1/5 — Never Works *2022-09-18, version 2.0.11* Doesn’t seem to be working with iOS 16… just keep getting a blank screen, even after deleting and reloading. ## Most critical reviews (10 lowest-rated) ### 1/5 — Piece of Junk *2025-10-19, version 2.0.26* I cannot even enter my credentials and login when I hit “Login” nothing happens ### 1/5 — Buggy *2025-06-27, version 2.0.25* App frequently opens with a blank screen. I’ve used quite a few expense app, this is by far the worst. ### 1/5 — Useless *2025-04-15, version 2.0.25* Can't even login and doesn't give an alternative, says to "try again later." Not surprising as CR Snap is useless as well. ### 1/5 — Doesn’t work *2025-03-20, version 2.0.25* Never get past a loading page to sign in… 15 out of 15 of us have the same issue… ### 1/5 — The worst designed app *2024-12-23, version 2.0.24* Perfect app for compagnie. There employee will never try to get reimbursement it is so user unfriendly ### 1/5 — One of the worse expense tool I have ever used *2024-09-09, version 2.0.24* Terrible UI Clunky - takes ages to load Scans receipts completely wrong (incorrect date, total etc) Randomly changes currency Randomly selects [wrong] type of expense All I can say is it must be dirt cheap software (which explains why my stingy employer uses them) ### 1/5 — Useless *2024-07-09, version 2.0.24* I have never been able to login. I can login on the desktop, but never on the mobile app. Incredibly frustrating and inconvenient. ### 1/5 — The app won’t send me a log in code *2024-02-17, version 2.0.18* I was using this app for work and it hasn’t worked along with cr snap I’ve tried everything still won’t work you go to the web site and you can’t reach anyone to help when worked it was great now it just garbage ### 1/5 — Awful app and web experience. Expensify is much better *2023-11-27* I get so frustrated any time I have to use this app or web interface. There’s no automatic image processing like you have in Expensify. Everything take far more clicks than it needs to. The UI seems like it’s out of the 90’s. Everything takes me multiple times longer than it did when we were using Expensify. This is a comically bad UX ### 1/5 — Junk App with no support *2023-11-25, version 2.0.17* The company I work for requires me to use this junk app. For days you can’t attach copies of receipts so you can’t submit your expenses. This means your project financials are off and can’t be invoices and if you have personal expenses, you’re out of luck. This is not the first time this has happened. You just wait. Offload and reload the app. No difference. Wish I could give it 0 stars. ## Most praised reviews (10 highest-rated) ### 5/5 — Career changer!!! *2024-09-04* I never take the time to write detailed reviews, but after seeing this app only has 145 reviews and doesn’t have 100% satisfaction, I KNEW I needed to step in. This app has helped me so much at my job in completing my expense reports for reimbursements that I just wanna go out and spend money for no reason now! Because I KNOW it’ll come back to me so quickly. If you use Chrome river for desktops, then you need to download this app ASAP! It has all the functionality of the desktop, and where I have to submit picture proof of my receipts, uploading them from my phone has been such a convenience. Where previously I would have to either email them to myself, OR use the chrome river “snap” app (which I am not a fan of). After using this app, I have deleted the “snap” app and no longer dread buying things to be reimbursed for them later. It’s all made so simple ### 5/5 — Works great for me! *2021-11-03, version 2.0.3* I use the Chrome River app regularly and it’s very easy to use and intuitive. I love that I can complete my expense report while waiting to board my flight home. ### 5/5 — Great step forward *2021-11-03, version 2.0.3* Chromeriver is a modern and elegant solution to what has been very painful in the past. So happy that my company has moved to a paperless, cloud based process for receipts. ### 5/5 — So easy to use *2021-07-07, version 2.0.2* This app is great for many reasons. The greatest thing about it is that it looks the same and functions the same as the desktop version does. It’s convenient to use when you’re not at your desktop and on the road. Our company loves it! ### 5/5 — You can do it all!!! *2021-03-19* This app allows you to work on your expense reports, upload pictures of your receipts, upload pictures as a delegate, approve and submit reports right from your phone!! I love being able to create and submit my reports right from my phone! ### 5/5 — Good Expense Management *2021-02-10, version 1.6.3* The Chrome River app works well for our purposes. Nothing too complicated. ### 5/5 — Great App! *2021-02-08* I love that I can do everything from my phone or tablet that I would normally have to do via browser on my laptop! The convenience of this app paired with CR Snap makes my life easier! ### 5/5 — Great For User Base *2021-01-15, version 1.6.3* So far app runs smooth and works great. It pairs well with how connected Chrome River is with its user base. Will update if I find anything different. ### 5/5 — A great compliment *2021-01-08* I’m able to upload all of my receipts from anywhere. I no longer have to wait to get back to the office to start the reimbursement process. Works better than advertised and is easy to use. I recommend this app to all of my coworkers. ### 5/5 — Great app - just like desktop version! *2020-12-31* The Chrome River app is like a mirror image of the desktop web version - allowing me to submit, review and approve expense reports from the ease of my mobile phone. I no longer need to sit at my desk to get expenses pushed through the system. A great compliment to the CR Snap app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*