# Chugach My Account

> Chugach Electric Association member account management and utility information. (iPhone/iPad app by VertexOne.)

- Source: https://appshunter.io/ios/app/chugach-my-account/id1230482027 (this page in markdown: same URL + `.md`)
- Developer: [VertexOne](https://appshunter.io/developer/1833928632)
- Category: Business
- Price: Free
- Rating: 3.20/5 from 18 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.2 · 204 MB
- Released: 2017-05-19
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/chugach-my-account/id1230482027/reviews.md

## What is Chugach My Account?

My Account is an easy-to-use app for Chugach Electric Association members. Besides paying bills and reviewing usage, members can use the app to sign up for outage and usage notifications, as well as explore additional member tools within the app.

## Key features

- Bill payment
- Usage review
- Outage notifications
- Usage notifications
- Member tools

## What do users think of Chugach My Account?

Overall sentiment: negative

**Pros**

- 👍 New update is better
- 👍 Easy to use (new update)
- 👍 Easy to find info (new update)
- 👍 Not lagging/freezing (new update)
- 👍 Excellent user interface (new update)

**Cons**

- 🐛 App is awful
- 🐛 App hardly ever works
- 🐛 Always a glitch/issue
- 🐛 Frustrating to use
- 🐛 Incompatible with iOS 18
- 🐛 Broken in iOS 18
- 🐛 Complete garbage
- 🐛 Freezes at logon
- 🐛 Endless loading
- 🐛 Nothing ever loads
- 🐛 Lags all the time
- 🐛 Impossible to do anything
- 🐛 Cannot look at statements
- 🐛 Cannot make payments
- 🐛 Constant crashing
- 🐛 Infinite loading wheel
- 🐛 Payments don't show as processed
- 🐛 Way too slow
- 🐛 Dread using the app
- 🐛 App hardly opens
- 🐛 Waste of time
- 🐛 Super frustrating
- 🐛 App doesn't work
- 🐛 Cut off/not centered
- 🐛 Basically not usable
- 🐛 Continuously loading and freezing
- 🐛 Takes forever to load
- 🐛 Quits working
- 🐛 Ugly and outdated
- 🐛 Cannot pay bill
- 🐛 Stuck on 'select account' screen
- 🐛 Unresponsive
- 🐛 Not laid out well
- 🐛 Simply does not work
- 🐛 Completely useless
- 🐛 Every step freezes
- 🐛 Not worth the frustration
- 🐛 Hasn't worked in months
- 🐛 Comes up and does nothing
- 🐛 Monthly ordeal
- 🐛 Takes over an hour to pay
- 🐛 Can't login at all
- 🐛 One of the worst apps
- 🐛 Site is terrible
- 🐛 Locks up and is unusable
- 🐛 Slow and choppy
- 🐛 Crappiest app encountered
- 🐛 BAD does not work
- 🐛 Abysmal
- 🐛 Works maybe 10% of the time
- 🐛 Website doesn't work
- 🐛 Absolute garbage
- 🐛 Horribly slow
- 🐛 Can barely click on anything
- 🐛 Waiting 15 minutes for next screen
- 🐛 Can only click one thing
- 🐛 App seizes up
- 🐛 Takes several tries to pull up info
- 🐛 Annoying auto screen
- 🐛 Dreads using it
- 🐛 Buffers not allowing anything
- 🐛 Unusable for months
- 🐛 Goes slow, freezes, stalls
- 🐛 Deletes app out of frustration
- 🐛 Ends up taking 45 minutes
- 🐛 Like going back to dial-up
- 🐛 Freezes with every move
- 🐛 Not sure if transaction went through
- 🐛 Trying to close for 15 minutes
- 🐛 Freezes all the time
- 🐛 Gets stuck
- 🐛 Can't close it
- 🐛 Consistent slow and freezes
- 🐛 Gives up
- 🐛 Seldom works
- 🐛 Very slow
- 🐛 Can't initially tell if payment sent
- 🐛 Late notice received
- 🐛 Disconnect notice received
- 🐛 Completely shuts down
- 🐛 Doesn't want to work
- 🐛 Can't copy/paste username/password
- 🐛 Window goes to bottom of screen
- 🐛 App won't open at all
- 🐛 Crashes all the time
- 🐛 Frozen
- 🐛 Initial pop up won't exit
- 🐛 Freezes constantly
- 🐛 Not usable on iPhone/iPad
- 🐛 Freezes as soon as opened
- 🐛 Works occasionally
- 🐛 90% of the time it's frozen
- 🐛 Mid payment it will freeze
- 🐛 No way to get rid of old accounts
- 🐛 Mistakenly put accounts in name

**Commonly reported bugs**

- App is awful
- App hardly ever works
- Always a glitch, an issue
- Incompatible with iOS 18
- Broken in iOS 18
- Nothing works after login
- No recognition of tap/touch
- Freezes at logon
- Endless loading
- Nothing ever loads
- Lags all the time
- Impossible to do anything
- Cannot look at statements
- Cannot make payments
- Constant crashing
- Infinite loading wheel
- Payments show they went through but haven’t
- Way too slow
- App hardly very opens
- Just spins and spins
- App don’t work every single time
- Keep loading and loading
- Cut off/not centered
- Basically not usable
- Continuously loading and freezing
- Takes forever to load up
- Quits working
- Spinning wheel of death
- Slow, ugly, and outdated
- Stuck on 'select account' screen
- Unresponsive
- Not laid out well for mobile devices
- Simply does not work
- Completely useless as an app
- Every step of the way freezes
- Hasn’t worked in months and months
- Comes up and does nothing
- Monthly ordeal
- Waiting for it to load
- Freezes at this point
- Fails to connect
- Still loading the thank you message
- Can’t even login at all
- Locks up and is virtually worthless
- Slow and prone to freezing
- BAD does not work!!!
- App not working
- Terrible app that works maybe 10% of the time
- Payment has been late because this app doesn’t work
- Website doesn’t work either
- Absolute garbage
- Payment didn’t go through on the app
- Won’t tell you payment has confirmed
- So slow
- Sometimes have to revisit the app an hour later
- Sits at the page with the loading icon spinning
- Horribly slow
- Barely click on anything
- Waiting another 15 minutes for the next screen
- Can only click one thing before the app seizes up
- Have to close it all out and start over
- Takes several tries for the app to even pull up your information
- Annoying auto screen that then does pop up and is useless
- App only buffers not allowing anyone to do anything
- Unusable for months now
- Goes slow, freezes, stalls every month
- Usually I delete the app every 1-2 months out of sheer frustration
- So slow
- Ends up taking 45 minutes
- Freezes with every move
- Not sure at the end of the session if transaction actually went through
- App has been trying to close for 15 minutes
- Freeze all the time!
- Gets stuck
- Can’t close it
- Consistent slow and freezes
- There are times it just won’t load
- App not working
- Very slow
- Can’t initially tell if your payment was sent
- Showed Zero balance on the app but I got a late notice
- Paid again plus the current month and got a disconnect notice
- Every time I try to click on the app, it completely shuts down
- Seems like it just doesn’t want to work
- Can’t copy/paste username/password from password manager to app
- Window go to bottom of screen when attempting
- App freezes 80% of the time when trying to pay
- App won’t open at all
- Very slow and crashes all the time
- Login and can’t even navigate
- Initial pop up won’t exit out
- Just stays frozen there
- App freezes constantly
- Not usable on iPhone nor iPad
- Freezes as soon as it’s opened
- Works occasionally
- About 90% of the time it’s frozen
- Mid payment it will freeze
- Sometimes payment goes through sometimes not
- No way to get rid of old accounts or ones that they mistakenly put in your name

**Most requested features**

- Update app for iOS 18
- Fix app to work with iOS 18
- Update app to work with latest iOS release
- Fix the app
- Make the app better
- Update your app
- Fix your app
- Update app please
- Update app
- Fix this garbage
- Get new computer person
- Update & fix this app
- Fix it
- Update to support modern screen sizes
- Needs a lot of fixes
- Please fix the app
- Fix it ASAP
- Needs Work
- Needs an update
- Needs an overhaul
- Could be awesome if it didn’t freeze up

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/chugach-my-account/id1230482027/reviews.md

### 1/5 — Trash company and trash app

*2025-04-19*

This app is awful, so a perfect pair to this company. I truly feel bad for anyone who is stuck with Chugach Electric, glad I’m finally out.

### 1/5 — Never works!

*2024-09-23*

This app hardly ever works. There is always a glitch, an issue so I always end up using the web to log in. It’s so frustrating. Why can’t they fix it?!

### 1/5 — Incompatible with iOS 18

*2024-09-22*

This app is trash, developers need to update it to work with iOS 18. It would not let me login.

### 1/5 — Broken in iOS 18

*2024-09-19*

This app is completely broken in iOS 18. I can login but nothing works after that, no recognition of tap/touch. Either Chugach failed to update or their app developer didn’t bother testing their platform against the latest iOS release.

### 1/5 — Complete garbage,

*2023-11-20, version 7.5.0507*

Does anyone at Chugach Electric actually tested this, have their IT Dept even tried it ?, I'd be embarrassed, it's complete garbage.
I can't even get pass the log-on, it just freezes there,

### 5/5 — New Update is 1000x better!

*2023-11-03*

It’s been a long time coming, the previous version was very frustrating to use - but I am blown away with this new update! Easy to use, easy to find info, not lagging/freezing, overall the user interface is excellent. Thanks Chugach!

### 1/5 — Endless Loading

*2023-10-13, version 1.0*

This app is ridiculous. Can’t even pay the bill on it with its endless loading. Fix it - you provide for the city.

### 1/5 — Doesn’t work at all

*2023-10-02, version 1.0*

If I could give this app zero stars I would. Your better off going to the website to pay your bill. Nothing ever loads, it just spins and spins.

### 1/5 — Terrible

*2023-09-19, version 1.0*

Lags all the time

### 1/5 — Terrible

*2023-09-17, version 1.0*

Terrible terrible terrible.   It is impossible to do anything on this app.  Cannot look at statements or make payments.

## Frequently asked questions about Chugach My Account

### What can I do with the Chugach My Account app?

The app allows Chugach Electric Association members to pay their bills, review their energy usage, and sign up for important notifications regarding outages and consumption. It also provides access to additional member tools.

### Is the Chugach My Account app free to use?

Yes, the app is free to download and use for all Chugach Electric Association members. There are no subscription fees or in-app purchases mentioned.

### What kind of notifications can I receive?

You can sign up to receive notifications about power outages in your area and alerts related to your energy usage. This helps you stay informed about your electricity service.

### Who is this app designed for?

This app is specifically designed for members of the Chugach Electric Association. It provides them with a convenient way to manage their accounts and access utility information.

## Version history (last 5 releases)

### 10.6.0103 — 2026-08-24

v10.6
Minor performance and stability improvements

### 10.5.0104 — 2026-07-14

v10.5
Minor performance and stability improvements

### 10.4.0104 — 2026-05-26

v10.4
Minor performance and stability improvements

### 10.3.0102 — 2026-04-09

v10.3
Minor performance and stability improvements

### 10.2.0103 — 2026-02-26

v10.2
Minor performance and stability enhancements

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All apps by VertexOne: https://appshunter.io/developer/1833928632

## Related topics

[chugach electric](https://appshunter.io/ios/topics/chugach-electric) · [chugach my account](https://appshunter.io/ios/topics/chugach-my-account) · [chugach](https://appshunter.io/ios/topics/chugach) · [chubb econnect](https://appshunter.io/ios/topics/chubb-econnect) · [vertexone](https://appshunter.io/ios/topics/vertexone)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*