# Chuze Fitness — user reviews > 102 indexed App Store user reviews of Chuze Fitness by Chuze Fitness, rated 3.00/5 from 305 ratings. - Source: https://appshunter.io/ios/app/chuze-fitness/id6454791879/reviews - App overview in markdown: https://appshunter.io/ios/app/chuze-fitness/id6454791879.md - Rating breakdown: 5★ 120 · 4★ 22 · 3★ 24 · 2★ 24 · 1★ 115 ## What do users think of Chuze Fitness? Overall sentiment: negative **Pros** - 🚀 Solid app - 👍 Easy to use - 🌟 Improved from previous version - 💯 Great new features **Cons** - 🐛 Buggy and glitchy - ⏱️ Slow and unresponsive - 🔒 Login and account issues - 🤯 Frustrating user experience - 🤔 Removed useful features **Commonly reported bugs** - App crashes frequently - Notifications not working properly - Buddy pass feature not functioning - Membership information not syncing correctly **Most requested features** - Add ability to change profile picture - Integrate with Apple Watch - Improve class booking and reservation system - Provide more detailed workout history and analytics ## Newest reviews (13 of 102) ### 3/5 — Maps lacking *2026-06-07* I like the ease of use in the app, I t just fails to continue the intuitive flow whenever the maps are shown. Like, why doesn’t it just show the closest gyms to me on a map by default? It’s asking me to enter my current location in order to see my results on a list. Can it just show me gyms nearby on a map? ### 3/5 — Little but annoying issue. *2026-04-04, version 1.17.1* The app icon doesnt turn dark mode. I know no one cares. But it is super annoying this app shines on my main page. Please bring dark mode for the icon ### 2/5 — Currently not working properly *2026-02-26, version 1.16.1* When trying to enroll in classes or view reservations multiple days do not show up. I can confirm and see registrations online but not in the app. ### 1/5 — Notifications have stopped *2026-02-01* I randomly stopped receiving notifications for scheduling classes or when they are about to start a few days ago. Nothing in my notifications settings have changed and I already made sure the app is updated. I also deleted the app and redownloaded it, and logged out then back into the app but it did not fix it. This is super frustrating when you have classes you want to book with limited spots. Please fix this. **Developer response:** Hello! This was a brief problem, but fixed in version 1.16.1. If you are still experiencing issues, please email as at mobile-app-support@chuzefitness.com so that we may investigate the issue. Thank you. ### 1/5 — Chuze is very app based but app works terribly *2026-01-27, version 1.15.0* It’s often stuck on a loading screen or will log me out randomly “due to security reasons” ### 1/5 — High fees *2026-01-25, version 1.15.0* Not clear information in the app. You need to leave the app to update your payment + Bad customer service support, not even corporate was willing to resolve. ### 1/5 — Can’t log in if you are ever logged out *2025-12-20, version 1.14.1* I got a new phone and tried to log back in to this app. I select “I am an existing member” it has me put in my details and then says “sorry an account is already linked with these details” I KNOW IM AN EXISTING MEMBER. So now I can’t use the app at all? Just make a normal login. ### 2/5 — Barcode Number Unavailable *2025-12-18, version 1.14.1* No way for us to log in without barcode number, and no way for us to retrieve that number via email. ### 1/5 — Broken *2025-12-08, version 1.14.1* App does not work, unable to log in. ### 1/5 — Manager *2025-10-09, version 1.13.0* Very bad place for everything ### 3/5 — Improvement needed! *2025-10-05* The app is really frustrating to use when trying to book classes. Every time I open it, it only shows classes for a single location, even though I usually choose between several gyms that are all within the same distance for me. To see more than one, I have to go into the filter menu, manually select locations again, and I can only pick up to six — but I actually use eight. The location list itself is also poorly organized. It’s not separated by state, so I have to scroll through a giant, random list of gyms from all over the country just to find the Denver ones. After I finally select them, there’s no way to save my filter. The next time I open the app, it resets back to just one location and I have to repeat the whole process. Overall, the app really needs: 1. Saved filter preferences. 2. The ability to select more than six locations. 3. A cleaner location list, ideally organized by state or region. Until then, the experience feels way harder than it should be. **Developer response:** We're sorry to hear that you are frustrated, but there is some GOOD NEWS! You can "favorite" locations. Tap the club name on the home screen to display the list of locations. Tap the "heart" to the left of the clubs you visit. These clubs will display at the top of the Class Filters list. We are working on saving filters. Please stay tuned for updates, and thank you for the feedback. ### 1/5 — Racial discrimination: *2025-09-23* I had my membership canceled unfairly just because I did not understand how to use the Chuze app, by an employee named IVONNE CORTEZ. My wife and I simply did not know how to use the app to enter the gym, even though I have been paying for the highest membership tier, which also allows me to bring a guest. When I asked her for help, she responded with hostility and disrespect, speaking English extremely fast as if on purpose to make sure I would not understand. When I told her I did not understand, she arrogantly declared: “I will cancel your membership.” An employee with such rude, unprofessional, and condescending behavior — who blatantly humiliates paying members — is absolutely unfit to be a manager, and one must even question whether she deserves to remain employed at Chuze at all. **Developer response:** Thank you for contacting us. We are sorry to hear of any frustrations. We recognize and understand that an incident occurred in our gym which led us to forcibly part ways. We always look to membership revocation as a last resort, but understand that our leaders made this call as the best decision for all parties involved. We wish you all the best, thank you for your time with us, and hope that you will find another facility that will meet your needs. ### 4/5 — Ok but needs some work *2025-09-10, version 1.12.1* When booking the Hydro Massage you have to scroll down to finish booking the appointment. It is not obvious to the user that it is necessary. ## Most critical reviews (10 lowest-rated) ### 1/5 — App only caters to signing up *2026-07-18* A lot of texts and icons wont load properly. Text for important things in your profile like membership details and upcoming payments don’t seem to display properly sometimes. Whats interesting is that most aspects of the app that revolve around signing up for a membership work just fine all the time but everything else is prone to new issues. Please fix this app so I can view and manage my billing and payment information properly. **Developer response:** We're sorry to hear that the app is not working properly. It's possible that a poor network connection is preventing the app from loading properly. If that doesn't solve the issue, please contact us at mobile-app-support@chuzefitness.com so that we may assist. Thank you. ### 1/5 — Bad app *2026-06-24, version 1.18.0* Can’t even access my account after signing up ### 1/5 — Scammy *2026-06-13, version 1.18.0* It’s all very scammy. All app functions will work for me except cancellation or freezing my account. Their membership email for cancellations won’t let me send an email either, and their site even blocks me when I try to go to their cancellation page. It all feels like an effort to make it as hard as possible to cancel for someone who may not be able to make it in. ### 1/5 — Booking Classes *2026-05-15* This new class reservation system is extremely frustrating and feels much less fair than the old one. Since classes now open days in advance, they are constantly full or heavily waitlisted, making it almost impossible to book classes if you have an inconsistent schedule. I preferred when reservations opened an hour before because people signing up actually knew they could attend, which seemed to give everyone a fair chance. The current system creates long waitlists that often don’t move, and even being first on the waitlist doesn’t guarantee a spot. Since the change, I honestly haven’t been able to attend a single class I used to enjoy, which is disappointing considering classes are one of the main reasons I pay for this membership. ### 1/5 — Violates California LAW AB 2863.cant cancel in app/online *2026-04-23, version 1.17.2* Can’t cancel in the app/online like planet fitness or 24hr. I actually rejoin gyms on and off and it’s easier when I can just cancel. When I freeze my account it still has the payment go through so might as well cancel since I’m not using it. Add it or I guess admit you’re breaking the law and get fined by the state of California ### 1/5 — Lack of Safety Notification *2026-04-18, version 1.17.2* There was a gas leak today near the proximity of my local Chuze, but there was no notification until I actually got there and learned of this news. I highly suggested that the app has some kind of safety feature to update current status of local Chuze. Thank you! ### 1/5 — Hard to cancel *2026-04-11, version 1.17.1* Hard to cancel ### 1/5 — You don’t know what you’ve got, till it’s gone *2026-02-23, version 1.16.1* I lost my barcode off my keychain recently so I went to my gym to get a new one. Turns out they don’t have those anymore? I have to download an app to my phone?! The absolute entitlement is unbelievable… You’re just a gym, leave my phone alone. ### 1/5 — 14$ auto pay missed now owe $99 *2026-02-07, version 1.16.1* Tucson az west automall scam ### 1/5 — Quality Decrease *2026-02-07, version 1.16.1* This gym first open: they had the pools heated all the time, there was shampoo/conditioner, no fees if you missed a class, and so forth. The fees have increased and the quality have dropped ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome company!! *2026-07-08, version 1.18.0* Love this app! I can control my membership, book classes, order smoothies, bring a friend, and there is even a crowd meter! ### 5/5 — Zumba *2026-04-20, version 1.17.2* MIKE A. Gives an awesome Zumba class. Energetic, fun, interactive, explains the moves, and considerate of everyones levels. ### 5/5 — Love it! *2026-04-08, version 1.17.1* The app really enhances my gym experience, so easy to use! ### 5/5 — Solid *2026-02-02, version 1.16.0* The app adds a lot of navigation features now - love that you can cancel or make changes without having to go in or do stuff online. ### 5/5 — amo mi 2”House *2026-01-21, version 1.15.0* Después de estar en mi casa, amo llegar a este lugar donde hay chicos que me reciben y me despiden personas amables y un ejercicio excelente. El tomar una ducha con agua es mi recompensa ### 5/5 — amo mi 2”House *2025-12-09, version 1.14.1* Después de estar en mi casa, amo llegar a este lugar donde hay chicos que me reciben y me despiden personas amables y un ejercicio excelente. El tomar una ducha con agua es mi recompensa ### 5/5 — Won’t sync *2025-11-10, version 1.13.0* Won’t sync with my membership email ### 5/5 — Love this app & gym! *2025-03-28, version 1.10.0* My previous log in issue was due to not having changed my email on the app. Got it fixed and it works great now! ### 5/5 — Love the new app. Tons of improvement *2024-09-18, version 1.4.0* A huge step up from the legacy Chuze app. I love the look and feel of the new app. I often find myself looking at the busy meter before heading to the gym. ### 5/5 — No problems for me *2024-08-31* I guess I’m lucky to not experience any problems or glitches so far. I got the new app when I first signed up before previous members were asked to switch. I’m able to sign up for classes and reserve hydromassage and zero gravity without a problem. I like the new feature that makes your attendance to a class like a full green ticket. It’s really visible to show instructor from across the room. The Birdcage location is amazing! The staff greeting at the front early in the morning are super friendly and welcoming. The instructors push me past my limits which I appreciate, especially Marcy! I’m so happy with my membership so far. **Developer response:** Thank you very much for your 5-star review! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*