# CI Direct Trading — user reviews > 45 indexed App Store user reviews of CI Direct Trading by BBS Securities Inc., rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/ci-direct-trading/id1476313762/reviews - App overview in markdown: https://appshunter.io/ios/app/ci-direct-trading/id1476313762.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (17 of 45) ### 2/5 — Face ID doesn’t work *2025-03-25, version 7.6* Face ID doesn’t work ### 2/5 — Chronically Poor Usability *2024-02-20, version 6.5.1* The app has always been buggy. It would sporadically ask for password and 2FC codes even though TouchID/FaceID is enabled. After a recent update, biometrics login seemed to have stopped working altogether. The app’s order placement functionality is janky. I’m moving away from CI partly because its mobile experience is embarrassingly bad. ### 1/5 — Login using Face ID does NOT work *2024-01-24, version 6.5.1* Login is such an essential functionality for a mobile app. But the app can’t get faceID to work properly! It always says faceID failed and then goes back to password AND text message code. So annoying!! ### 1/5 — Poor app *2024-01-02, version 6.5.1* Need an upgrade big time !! ### 2/5 — For years been poor *2023-12-11, version 6.5.1* Since last update can’t use Face ID always asks for new code process . App can’t find info for stocks I have in my profile . No way to bulk clear messages . Stocks in my profile show updated time but their still not accurate. ### 1/5 — App almost unusable *2022-10-04, version 5.3* Errors when trying to login. If actually do login, if I look up a quote for a stock, it gives more errors. Everything I try to do gives me an error. Used to work fine, what the heck happened? ### 1/5 — Barely even useable. *2022-04-01, version 5.0.1* App just updated and can’t log in on iPhone. Basically zero quality control on the app and website. ### 1/5 — iphone 6 not supported *2022-02-08, version 2.7* The older supported version of the app.. forces you to update to the newest version. ### 2/5 — Utilitarian at best. *2022-01-05, version 4.0* I agree with others than the app is OK at best. My biggest complaint is that one cannot do a currency exchange on the app. Frustrating and wishing for the old system. ### 1/5 — Been with them seven years my mistake avoid *2021-11-24, version 4.0* Finally closed account for the past two years the software is unable to print out trad confirms or trasctions avoid this company always. Since I closed account they still will not forward trade confirms. ### 1/5 — Bug report *2021-02-10, version 2.7* Every time I go to the trade option it says there was an error registering my account for trading. My account is registered and this notification blocks the screen from allowing me to search for stocks. When I click contact support it tells me I need an email address registered to my account, which there is, and when I try to select big report the same thing happens. Frustrating ### 1/5 — Looks like it was designed 15 years ago *2021-01-13, version 2.7* Positions are not updated until eod. Sell trades shows no holdings even though its held When selecting trade symbole from the positions , it doesnt allow anything. ### 1/5 — Buggy app *2021-01-05, version 2.7* The account balance line graph has plummeted to $0 for Jan 2020. Obviously a bug. But when I go to report the bug it tells me “an email address is required to contact support” with no option to get past, even though I already have an email address entered right above. ### 1/5 — I tried *2020-11-29, version 2.6* I really wanted to like this company/platform. I tried to. I like their rates, their services, etc., in theory, but in practice it all runs absolutely terribly. The app doesn’t work - error messages galore, and neither does their website. The orders don’t usually work. I have to input them several times for them to even show up. Maybe I’ll check back on this company in a few years, but for now they are literally unusable. I’m out. ### 1/5 — Terrible App *2020-09-01, version 2.5* No research available, outdated ux and 2 days after the Apple stock split it still has not updates to reflect the correct amount of stocks I have. ### 1/5 — Not very friendly for penny trades. *2020-08-10, version 2.4* No half cent trading ? Can’t trade 0.035 only 0.03 or 0.04. Big fail. Maximum share volume per trade is 100,000. PowerTrading app allowed for 500,000. Please fix these two issues. How have they not been seen in over 5 months of the apps life. These are vital to penny trading. ### 1/5 — THE WORST EXPERIENCE EVER!!! *2020-05-08, version 2.2* The online website is so extremely slow, difficult to navigate, updates on trades take forever. There are way better brokers than this one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hopeless app. *2025-09-26, version 7.7* Update for Sept. 25, 2025 - zero updates. Still a dreadful app. Best to find a different online trading platform. As of June 23, 2025, the trading app has not at all improved in functionality, and has been a huge step backwards from Virtual Brokers (of a few years ago now). Terrible App that’s currently blocking trading due to a nonexistent form I’m supposed to sign, but it’s actually a bug… that’s blocking trading. FML this is a terrible platform. Old previous review: Can’t view a 1 day chart, can’t view trading volume, hard-ish look to use and not intuitive. The app was WAY better before Virtual Brokers became CI Direct. I hate that I have this a my trading platform it’s truly awful. ### 1/5 — Hopeless app. *2025-06-23, version 7.6* As of June 23, 2025, the trading app has not at all improved in functionality, and has been a huge step backwards from Virtual Brokers (of a few years ago now). Terrible App that’s currently blocking trading due to a nonexistent form I’m supposed to sign, but it’s actually a bug… that’s blocking trading. FML this is a terrible platform. Old previous review: Can’t view a 1 day chart, can’t view trading volume, hard-ish look to use and not intuitive. The app was WAY better before Virtual Brokers became CI Direct. I hate that I have this a my trading platform it’s truly awful. ### 1/5 — Hopeless app. *2025-02-04, version 7.4* Can’t view a 1 day chart, can’t view trading volume, hard-ish to use and not intuitive. The app was WAY better before Virtual Brokers became CI Direct. I hate that I have this a my trading platform it’s truly awful. ### 1/5 — Service des plus médiocre *2025-01-27, version 7.4* Service des plus médiocre ### 1/5 — Worst user interface *2024-09-20, version 6.2* I am trading on many different platforms with my investment accounts, including CI Direct Trading. This one is by far the worst. I was migrated to this platform when they bought Virtual Traders, which by the way had the best user interface from my experience. They still allowed using legacy platform for a while, which is why I didn’t care too much. But last week they shut down the legacy platform forcing me to use this one, and the experience is horrible. I am taking specifically about their website, not the app, but I am sure the app is the same. The biggest inconvenience is inability to see real-time balances for each position based on the current price. All other platforms have this basic feature, so I have no idea why this one doesn’t. I am seriously considering closing my account with CI Direct because if this. I wish they scrapped their horrible interface and kept the one from Virtual Brokers. ### 1/5 — Worst trading app in existence. *2024-09-18, version 7.1* Stay far away. ### 1/5 — Terrible user experience *2024-08-31, version 7.1* If they want customers to have faith in their products, they should provide an experience with the most basis functionality, like Face ID. Fix your app! ### 1/5 — Horrendous App *2024-08-31, version 7.1* This app is horrendous. Prices and holdings never update correctly even hour after market close. Its likely the worst trading app ever created. ### 1/5 — Finger Print not working *2024-07-21, version 7.1* Looks you do not care about our review. I’m at one sms validation to close my account. ### 1/5 — Face ID not working *2024-03-06, version 6.5.1* Since last app update Face ID not working. Always asking for password and sms code ## Most praised reviews (10 highest-rated) ### 5/5 — Great ! *2019-12-20, version 2.0.2* I was very close to change to a new broker because of the previous app. Im very pleased with this new app ### 4/5 — Not bad *2020-05-10, version 2.2* New app is much better than before. At least you can place trades. Not much help with looking up data you need to trade. Not a great watchlist either. Can’t see weeks/months changes/charts in the watchlist. These are fixable so hoping the updates will come. ### 4/5 — Great *2020-05-01, version 2.2* New app works great and the Interface is easy to navigate. ### 4/5 — Ms. Mei Yu CHUNG *2020-03-27, version 2.1* This is very user friendly. Visual is great ### 4/5 — More intuitive than the desktop versions *2020-03-21, version 2.1* As a new trader I think the app is faster and easier to use than the desktop version. Recommended. ### 4/5 — Fast, simple, convenient. *2020-03-18, version 2.1* The VB app is faster than the website on a PC browser, but without some of the advanced additional options. Great for quick trades. ### 4/5 — Easy access *2020-02-28, version 2.0.5* Much easier than having to log in on my computer each time ### 4/5 — Huge improvement *2019-12-14, version 2.0.1* This is so much better than the old app. Face ID would be nice to have. ### 3/5 — Face ID *2024-05-25, version 6.6.0* The face ID does not work anymore! ### 3/5 — Review *2020-09-12, version 2.5.1* Not ideal chart not screen doesn’t turns with iPhone screen if you are want to enlarge the chart. Watchlist is disappearing. Service center not exists in mobile version. Also there no indicators. Very basic app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*