# CIB Mobile Banking App — user reviews > 67 indexed App Store user reviews of CIB Mobile Banking App by Commercial International Bank (Egypt) S.A.E, rated 3.20/5 from 116 ratings. - Source: https://appshunter.io/ios/app/cib-mobile-banking-app/id6618151705/reviews - App overview in markdown: https://appshunter.io/ios/app/cib-mobile-banking-app/id6618151705.md - Rating breakdown: 5★ 53 · 4★ 8 · 3★ 5 · 2★ 5 · 1★ 45 ## What do users think of CIB Mobile Banking App? Overall sentiment: neutral **Pros** - 👍 Intuitive and user-friendly - 🚀 Stable and better performance - 💡 Much-needed improvement over old app **Cons** - 🐛 App crashes and freezes - 🐛 Unable to view transaction history and account balances - 🐛 Redirection to external websites with 404 errors **Commonly reported bugs** - App not working for users with developer mode enabled - Inability to scroll or interact with home page **Most requested features** - Allow login with biometrics (FaceID, fingerprint) - Eliminate mandatory password changes every 6 months - Integrate bonus program within the app ## Newest reviews (16 of 67) ### 2/5 — Issue *2026-03-23* I can’t click on bottom like temporary stop in my card and other bottoms in Credit card **Developer response:** Welcome, We apologize if you have had an unsatisfactory experience. Please send us your mobile number on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing. ### 3/5 — Problem *2026-02-27, version 3.1.3* The app doesn’t want to open , I did not forget my password , and I tried making a new one yet it does not want to open . I tried to delete and reinstall it but it didn’t work. ### 3/5 — التحديث الجديد *2026-02-06, version 3.1.0* ياريت ترجعه التحديث القديم لان التحديث الجديد لم يعمل علي الايفون 6 براجاء عمل التحديث يقبال بأي فأه من التليفونات وشكرآ ### 3/5 — Problem *2025-08-26, version 2.3.2* The app doesn’t want to open , it keeps forwarding me to an error page on Google every time I try to open it . I tried deleted and reinstalling it but it didn’t work ### 1/5 — App crashes at startup *2025-07-31* App crashes at startup after latest update **Developer response:** We apologize if you have had an unsatisfactory experience. Please send us your mobile number and your name on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing. ### 3/5 — Update the App Please *2025-06-21, version 2.1.2* The latest update is not working since I did the update, please correct the issue & update the App so we can use it. ### 1/5 — App not working after the update *2025-06-05* After updating the app, it no longer functions properly. Please fix this issue **Developer response:** Dear Valued Customer, Please send us your mobile number on Socialmedia.support@cibeg.com along with your name on App Store and one of our representatives will contact you to assist you. ### 1/5 — Not working *2025-06-04, version 2.1.2* The app freezing on blue welcome screen ### 1/5 — App not working *2025-05-31, version 2.1.2* After last update 30 May 2025, the app keep crashing on splash screen! iPhone 16 Pro Max, you have to run full UAT before rolling out ### 1/5 — The worst ever *2025-05-12, version 2.1.0* Since the update last year, I’ve been unable to activate the soft token, which has forced me to rely on the website for all transfers, which lately also stopped. Unfortunately, the support from the help desk has been disappointing — the representatives lack the knowledge to resolve the issue, and despite waiting over eight months, there’s still no solution. Extremely dissatisfied with the service experience. ### 1/5 — I can’t login or reset password *2025-05-03, version 2.1.0* I can’t login with my old password because it is too long for the new update 🤣 And also can’t reset password using any of my cards. Totally sucks ### 1/5 — Biometrics is not working *2025-04-30, version 2.1.0* Suddenly login with face recognition stopped, then I activated again and still not working !!! ### 4/5 — PDF *2025-04-05, version 2.1.0* Can’t take PDF for the previous transactions ### 1/5 — Worst Experience *2025-04-03, version 2.1.0* For some reason I can’t log in into my account despite it was working literally few hours before everything just stopped working!! And because i live abroad customer service keep telling me to go through the “voice service” and when i do it keeps telling me “invalid data” I can’t get to customer service nor update my password or do anything about my account!! This is the worst experience for someone living abroad and I can’t manage my account or the money i have there will be closing my account during my next visit to Egypt ### 4/5 — Improvement suggestion *2025-03-20, version 2.0.7* New application is great, however some additional improvements would be helpful to inhance client experience like the issue of inability to download a transfer receipt if we missed this step directly after transaction. It would be appreciated if developers could solve this issue to allow customers to download a transfer receipt copy anytime after transfer at any time. ### 1/5 — Not working *2025-02-14, version 2.0.7* App is not working says something went wrong the title when it opens says CIB Wealth. It was working before this happened today as I was about to check my accounts as I usually do every few days ## Most critical reviews (10 lowest-rated) ### 1/5 — The app is down for two days now *2026-04-02* It’s not working now and has been down for two days. **Developer response:** Dear Valued Customer, We truly understand your frustration. Please be assured that we are working to restore the service as soon as possible. ### 1/5 — Feedback *2026-01-22* Can’t login and asking me for update IOS .. but I don’t need or doesn’t like this version.. need help please **Developer response:** Welcome, Mr. Ahmed, We apologize if you have had an unsatisfactory experience. Please send us your mobile number on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing. ### 1/5 — Issue accessing the application *2026-01-20* When trying to access the application I keep receiving a message to make an update and tried several times even removing application and installing it again nothing change and keep having the same message of update is required. Please support **Developer response:** Dear Valued Customer, Please send us your mobile number on Socialmedia.support@cibeg.com along with your name on App Store and one of our representatives will contact you to assist you. ### 1/5 — Essam *2026-01-14, version 3.1.0* Not working anymore after upgrading!!! ### 1/5 — App doesn’t load *2026-01-13* After the last update, the app doesn’t load. I keep getting a blank black screen every time I try to login in. It works once every 10 times. **Developer response:** Welcome, Mrs. Asma, We apologize if you have had an unsatisfactory experience. Please send us your mobile number on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing. ### 1/5 — Problem with this app *2026-01-07* It changed the icon by itself without giving me a chance to deny it Whenever I try to open it it gives me a black blank page so I have to delete it and re install it again . Whenever I log out and log in again it gives me the black page sgsin **Developer response:** Good Morning, We apologize if you have had an unsatisfactory experience. Please send us your mobile number and your name on App Store on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing. ### 1/5 — new update have new bugs *2025-12-22* I can’t log in anymore to the app if if I press log in it keep loading and nothing happens after that I tried reset the password, it keep loading and then return to the same screen page without doing anything I tried to log in from other devices the same thing happening again again when you try to reset the password it asks for ur card information and to enter new password after entering new password it just loads and nothing happens this been happening for 2 days after the recent update please fix it! **Developer response:** Dear Valued customer, Please send us your mobile number on Socialmedia.support@cibeg.com along with your name on Apple and one of our representatives will contact you to assist you. ### 1/5 — Login Issue , Trust this device *2025-10-11, version 3.0.0* Every time I tried to login to the App keep asking to trust this device despite I’m only using one device and sending otp I returned to use web portal again ### 1/5 — Sign up *2025-08-27, version 2.3.2* Cant even create an account ### 1/5 — Downloading the update doesn’t work *2025-08-03, version 2.2.1* I can’t access my bank account since u decided to „upgrade“ your app. Disaster. Just keep it as is and let things work ## Most praised reviews (10 highest-rated) ### 5/5 — Ease of use and functionality *2026-04-24* Amazingly simple and easy to use app and most of the journeys are simple and quick to complete Very well done! **Developer response:** Thank you. We always aim to provide our customers with the best service. ### 5/5 — Nice one *2025-07-26, version 2.2.1* Nice and user friendly ### 5/5 — Dark mode *2025-03-22, version 2.0.7* Can u make a dark mode please Thank h ### 5/5 — Comment *2025-02-14* It is fantastic but why it is not working today **Developer response:** Dear valued customer, We are at your service, and We apologize for your unsatisfactory experience. Please send your mobile number and App Store handle to this email: socialmedia.support@cibeg.com. We’ll get back to you ASAP. ### 5/5 — Finally a normal app that works….! *2025-01-11, version 2.0.7* I was just about to close all my accounts because of how backwards and unbelievably stupid the old app was. This version is a much-needed improvement, fit for a 21st century bank ### 5/5 — المنيا مصر *2025-01-03, version 2.0.7* تطبيق ممتاز ### 5/5 — Good *2025-01-01, version 2.0.7* Awesome updates ### 5/5 — Much better than the old app. Good job *2024-12-14, version 2.0.5* Intuitive and user friendly ### 5/5 — Nice upgrad *2024-12-12, version 2.0.5* Great software a lot of features has been aded as apple pay ### 5/5 — I am very happy with the new Apple compared to the old one. I was almost trying to change banks due *2024-12-09* I am happy with the new app in comparison with the old one. I was almost thinking of changing banks because of the old app limitations. It seems like the app existed for a while but we were not informed that a new apps existed. Normally it is an update but this was not the case. **Developer response:** We are happy to be at your service. Thank you for your kind words. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*