# CIB Smart Wallet — user reviews

> 68 indexed App Store user reviews of CIB Smart Wallet by Commercial International Bank (Egypt) S.A.E., rated 2.70/5 from 154 ratings.

- Source: https://appshunter.io/ios/app/cib-smart-wallet/id1010238466/reviews
- App overview in markdown: https://appshunter.io/ios/app/cib-smart-wallet/id1010238466.md
- Rating breakdown: 5★ 43 · 4★ 19 · 3★ 14 · 2★ 10 · 1★ 68

## Newest reviews (15 of 68)

### 2/5 — التطبيق لا يعمل علي اصدار iOS 18.3

*2025-04-08, version 2.6*

التطبيق لا يعمل علي آيفون

### 3/5 — Favorite ls data gone

*2022-11-07, version 4*

After the last big update all my saved data under favorites is gone. Tried to add it again under favorites but there’s no way to add data. 
How come you update to make it easier and you end up to make harder to use. Each time i wish to pay my monthly fees i do it from scratch. 
Please pay attention to our reviews and fix the problems.

### 1/5 — التطبيق لا يعمل

*2022-10-26, version 2.0.2(13)*

للاسف تطبيق سىء وخدمة عملاء لا يردون على المكالمات، حيث ان التطبيق لا يرسل رقم التفعيل ليتم دخول المحفظة

### 1/5 — Screenshots Blocked

*2022-10-22, version 2.0.2(13)*

التحديث الجديد بيمنع لقطة الشاشة، ما أعرفش ليه البنك يحرم العميل من تصوير شاشة الدفع الخاصة به

### 1/5 — قبل الابديت افضل في نقطتين

*2022-10-15, version 2.0.2(13)*

النقطة الاولي:- لما اختار اسم شخص ليه رقمين عندي ابعتله رصيد كان بيخليني اختار انهي رقم، دلوقتي بيختار الاول فقط و مش عارف اختار الرقم التاني. 
النقطة الثانية:- الاول كنت ممكن اخد Screenshot ابعتها للطرف الاخر كدليل علي استلام الحوالة

### 1/5 — مشكلة في التحديث الجديد

*2022-10-14, version 2.0.2(13)*

التطبيق يتم اغلاقه فجأه فور الدخول بعد التحديث الجديد
يرجي سرعة التحديث

### 1/5 — Crash down

*2022-10-14, version 2.0.2(13)*

Still crash down

### 1/5 — Buggy

*2022-10-14, version 2.0.2(13)*

While I appreciate that you finally updated the app UI to fit the years old iPhones. The app is so buggy and crash whenever I open it

### 1/5 — Worst wallet ever

*2022-05-24, version 1.3.124*

Very very poor app, they didn’t spend 1 hour on front end design.

### 1/5 — Useless

*2022-04-17, version 1.3.124*

Always lagging and doesn’t work

### 3/5 — Update the app

*2021-09-28, version 1.3.124*

A bank with that size should be faster in updating the app that involves peoples money and their business as well

### 1/5 — Shame on CIB and banking sector

*2021-09-21, version 1.3.124*

This app is unbelievably bad, how can they produce such a horrible app. Get another job

### 1/5 — Very bad service

*2021-09-12, version 1.3.124*

A terrible application made by people that don’t understand how to code apps. The customer service is horrible & they will never put the client first. They simply don’t care about you. They don’t care if you lose all access to your money & funds. Not worth the risk, this app won’t help you. HIGHLY DONT RECOMMEND!!!

### 1/5 — Old design

*2021-09-07, version 1.3.124*

Old design
need to be updated with currant smartphones

### 2/5 — Old UI

*2021-05-31, version 1.3.124*

Very old user interface , feels like I am using an app for IOS 5, it is even not supporting full screen for iPhone max

## Most critical reviews (10 lowest-rated)

### 1/5 — App is crashing

*2025-12-02, version 2.7*

I cannot even open the app, it crashes just once started.

### 1/5 — التطبيق لازم يتحدث

*2025-11-26, version 2.7*

تطبيق عقيم ، ووجب تحديثه زي باقي المحافظ ، ازاي لحد دلوقتي مبيظهرش علي التطبيق اي refunds ولا سجل العمليات المردودة بال VCC وليه مانعين ال screenshots علشان اقدر اسجل رصيدي باستمرار

### 1/5 — Crashing again

*2024-12-09, version 2.6*

The app still making crashes

### 1/5 — No screenshots!!

*2024-12-04, version 2.5*

Preventing screenshots in a money transfer app without providing an alternative is an idiot behavior. I don’t know how your PMs are doing.

### 1/5 — Stupid app

*2024-11-27, version 2.5*

The app suddenly stopped working and crashing all the time can’t believe that a bank can have such poor and stupid app!
Just time wasting and bad experience with CIB.

### 1/5 — the worst of the worst

*2024-11-23, version 2.5*

it don’t even open it instantly close

### 1/5 — Mohamed Elgamal

*2024-11-22*

I am using iPhone 14 pro max The app is not working after I updated to the latest version it is always crashing When you try to open it is close immediately

**Developer response:** Dear Valued Customer , 
We apologize if you have had an unsatisfactory experience. Please send us your mobile number and your name on Apple Store on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing.

### 1/5 — سيء جدا وعقيم

*2023-05-07, version 7*

للأسف التطبيق أصلا غير سهل في الاستخدام ومعقد وليس سلسلا كباقي المحافط الإلكترونية، وبعد التحديث الأخير أصبح بطيء جدا وأكثر مللا ، على سبيل المثال بعد شحن رصيد لأحد الأرقام أريد إيصالا بالعملية للأسف غير موجود وإن وجد لا يوجد فيه تفاصيل الرقم الذي تم تعبئته بالرصيد، أيضا إذا أردت شحن رصيد 70 جنيها مثلا لابد من شحنها على دفعتين لانه لا يوجد خيار شحن بمبلغ 70 جنيه

### 1/5 — Buggy

*2023-04-04, version 4*

Donations stopped working with the new iOS

### 1/5 — The worst ever

*2022-11-04, version 2.0.2(13)*

Once you update the app you lose all your previous saved information and start over as a new account
All payees and statistics have been removed 
This is insane 
Shame on you

## Most praised reviews (10 highest-rated)

### 5/5 — Lack of thought

*2022-10-14, version 2.0.2(13)*

You cannot force a user to change their personal PIN to something different. If I want to continue to use 596746 as my PIN, you should not tell me I used it in the past. This is not a password, it’s an app PIN. 

This is not something I have seen in my 10 years of software engineering. But it’s not something to too far to expect from our deteriorated state of app development in Egypt.

### 5/5 — Requirements

*2019-06-02, version 1.1.114*

Dear Team 
It’s highly recommended for adding Uber and petrotrade Gas otherwise have much services to Fawry if could be added will appreciated. 

Regards

### 5/5 — Doesn’t work after update need help plz

*2019-05-30, version 1.1.114*

Doesn’t work after update need help plz

### 5/5 — wonderful application, i like it

*2016-01-17, version 1.0.59*

This is a powerful application

### 4/5 — Face ID

*2025-01-12, version 2.6*

We want Face ID in payments and opening app without PIN !!!

### 4/5 — Issue

*2024-11-20, version 2.5*

Last version doesn’t work with last os, app open and closed in same second, please check this issue.

### 4/5 — Good, but!

*2023-09-07*

You’re disabling the screenshot feature while using the app, but you need to provide an alternative. The same thing is added in the CIB Internet Banking with the export feature. 

Currently, I need another mobile device to capture an image which is not easy.

### 4/5 — very good redesign but

*2022-10-16, version 2.0.2(13)*

The new UI design is much better visually and functionality 

But, when “choose contact” that have multiple numbers, I am no longer asked which one to use, and the app always select the first number.  This is very big deal specially since Paste is not allowed.

Also, it would be much better to allow biometric authentication as option instead of PIN code

### 4/5 — Not working now

*2019-06-09, version 1.1.114*

Great app, not working after last update though

### 4/5 — It isn’t working anymore

*2019-05-30, version 1.1.114*

Last update 29/5/2019
made it not working.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*