# CIBC Mobile Banking — user reviews > 692 indexed App Store user reviews of CIBC Mobile Banking by CIBC, rated 3.80/5 from 369 ratings. - Source: https://appshunter.io/ios/app/cibc-mobile-banking/id351448953/reviews - App overview in markdown: https://appshunter.io/ios/app/cibc-mobile-banking/id351448953.md - Rating breakdown: 5★ 207 · 4★ 47 · 3★ 15 · 2★ 17 · 1★ 83 ## What do users think of CIBC Mobile Banking? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 💯 Great app overall - 🔒 Secure banking **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable performance - 📢 Too many ads and offers - 🤔 Confusing navigation and UI **Commonly reported bugs** - Login issues and password reset problems - Inability to access e-statements and credit card details - Inconsistent transaction tracking and balance display - Camera not working for mobile cheque deposits **Most requested features** - Add dark mode option - Improve transaction history and details - Allow password manager integration - Provide better budgeting and financial insights ## Newest reviews (18 of 692) ### 2/5 — Besoin d’améliorations *2026-08-26, version 10.80.2* Besoin au moins des mises à jour live …J’ai payé ma carte de crédit à la Banque CIBC , 4 jours après rien n apparaît sur mon relevé, je fais un paiement supplémentaire à mon hypothèque, 4 jours après rien n’apparaît, incapable de recevoir virement Interac, … on est en 2026 come on ### 2/5 — Latest update *2026-08-24, version 10.80.2* Since the last update, the app does not show all my accounts in one page. There are ads for credit cards and insights after my checking and savings accounts and I have to scroll down to see my Line of Credit (spending account). So I cannot view all on one page. Can’t you put your ads at the end? ### 4/5 — Usability bug: Browser login push codes disappear instantly *2026-08-23, version 10.80.2* When logging into online banking on a browser, a push notification is sent to my phone containing the verification code. However, when I tap the notification banner to open the app, it immediately dismisses the notification before I can read or copy the code. Furthermore, there is no way to retrieve or view the code inside the app once it opens. This makes logging in via a browser extremely frustrating. Please keep the code visible or allow users to view their active verification codes inside the app. ### 2/5 — Missing Dark Mode *2026-08-21, version 10.80.2* Lack of dark mode and dark app icon. ### 1/5 — Impossible to open an account online *2026-08-11, version 10.79.2* Literally been trying all day and either nothing happens or it says try again it’s impossible to open an a bank account online idk why they even give you the option ### 1/5 — Is this app real or not ? *2026-08-11, version 10.79.2* It won’t download and says something about a payment etc… feels like it’s not the official app for CIBC … anyone else notice this ? ### 1/5 — Fix this ongoing issue *2026-08-10, version 10.73.4* I didn’t pick my bank but sometimes when I want to send money it just says e transfer is unavailable for 24h and recently has deleted all of my saved contacts. I’m quite fed up with these constant delays and honestly will be switching if this is not addressed very soon. ### 1/5 — Can't register my device *2026-08-07, version 10.79.2* No explanation why, just an error code and genetic message. Suggestions online don't work. Also the design is pretty poor. ### 4/5 — Needs UI Revamp *2026-08-04, version 10.79.2* It is almost iOS 27. The app needs a better UI interface and aesthetics. The logo can be used alone and the name on the bottom can be CIBC. Dark mode black icon is also a good feature. Scotiabank has a good app as a model. ### 1/5 — Scrap *2026-08-03, version 10.79.2* La pire application bancaire, je peux pas déposer mon argent , l’application jam , la page reste blanche , je dois recommencer 6-7 fois la démarche pour chaque client. Je perds un temps précieux! C’est un compte entreprise j’ai pas le temps de perdre mon temps avec les dépôt d’une trentaine de clients… ### 1/5 — Bad Bank *2026-07-28, version 10.79.2* It's not worth doing business with this bank ### 1/5 — Poor poor app *2026-07-27, version 10.79.2* I cannot connect to live chat on the app without it freezing and crashing then disconnecting chat. Calls take forever and always require card handy. It’s an inept system that really makes me reconsider who I bank with. If no improvement this month app will be deleted and banking accounts will be closed. ### 2/5 — Always Down *2026-07-26, version 10.79.2* The server is down every day. Most likely after business hours. There is a big delay on master card payment processing which I know it’s the bank not the app. Also the app is too complicated and not user friendly. ### 1/5 — Dumb app *2026-07-25, version 10.79.2* Mediocre products & deceptive business tactics to offer high interest for 3 months only applicable for new customers. No checking accounts for low income workers & people in need are forced to spend extra to just to maintain their account unless maintain thousands of $ monthly. ### 3/5 — Work ok BUT *2026-07-25, version 10.79.2* When you can connect, the app is fine. But, if you are not connected to wifi, it will not work, saying you have no internet connection. Even with my phone having four bars 5G+, and every other app working flawlessly, including my two other banking apps, this app will not function at all. ### 3/5 — Etransfer Glitch *2026-07-24, version 10.79.2* Cannot receive push notifications when making an e-transfer or updating payee contact email. Was working fine until last week. ### 1/5 — bug toujours !!! *2026-07-23, version 10.79.2* je n’arrive jamais à accéder mes comptes , je reçois toujours des messages d’erreurs ### 1/5 — VERY Disappointed in CIBC *2026-07-22, version 10.72.3* Thanks for nothing CIBC, I’m unable to download your latest app update, guess I’m gonna have to buy a new iPad…. NOT! 😡 07/22/26 Update: CIBC closed their doors and ATM in the town I live in. Now I must have my statements mailed to me, phone CIBCs toll free # to check on my account and travel roughly an hour in order to make a deposit or withdrawl. Time to switch banks. ## Most critical reviews (10 lowest-rated) ### 1/5 — Big Bank Poor App *2026-08-25, version 10.80.2* Why is it called insights when you can’t total transactions from vendors or vendor categories. I really have to run my own spreadsheet to crunch the numbers because the app from a bank doesn’t. Shame. I’ll update this review if you update your app. ### 1/5 — Unhelpful *2026-08-23, version 10.80.2* Most unhelpful bank I’ve ever used, without a doubt would recommend another bank that wants to help you ### 1/5 — Not the best *2026-08-23, version 10.80.2* App is slow to load, 2FA is slow or buggy etc. many small irritants. Stopped using it. ### 1/5 — Worst app of all canadian banks *2026-08-18, version 10.79.2* Errors upon errors. Nothing gets fixed and I have to use their online banking website for everything. What’s the point of this app ### 1/5 — Worst bank in NA *2026-08-17, version 10.79.2* STEER CLEAR ### 1/5 — Etransfer *2026-08-15, version 10.79.2* Etransfer message section is missing. Tried restarting and deleting app. No different. Bug needs to be fixed ### 1/5 — Update Preventing Customers from Reviewing Transactions *2026-08-14, version 10.79.2* If I want to view past transactions you have to request them in the app. I can’t view recent transactions past 5 weeks. I can’t even view my last statement in the app. It seems to be a deliberate effort to undermine a consumer’s ability to check for fraud and unauthorized transactions. Congratulations CIBC on being just another draconian money hungry bank. Too many disputes transactions due to retailer fraud? Too much trouble to protect your clients? I really hope Costco dumps you and moves on to a honest customer centric company aligns with Costco’s mission and values. I will use another card until this is fixed. ### 1/5 — Needs work! *2026-08-13, version 10.79.2* This app is so irritating that it is making me contemplate close this account with this bank. Every time I accept an EMT it goes to the screen and I have to login three separate times to get it to work. Constantly coming up with stupid offers and even though I decline, they still kept showing up. App takes forever to load when it is not my Internet connection. Needs a lot of work. Also with TD in Scotiabank and have no issues with their apps. ### 1/5 — Too many offers! *2026-08-13, version 10.79.2* Tired of having to deal with offers every time I open the app. I just want to be able to quickly access my accounts and transact. You have to scroll all the way through the offer to dismiss it, then there is a second prompt asking if you're sure that you have to dismiss. Stop trying so hard to sell me stuff! You're making me want to switch banks. ### 1/5 — My Plan and Networth Feature Disappered *2026-08-12, version 10.79.2* The best thing about the app was having a Networth feature on this app under My Plan. Please add it back. ## Most praised reviews (10 highest-rated) ### 5/5 — Suggestions *2026-08-11, version 10.79.2* I hope CIBC add a new feature on the app where u can edit the spending limit on accounts. ### 5/5 — CIBC *2026-08-04, version 10.79.2* Good Bank ### 5/5 — To take a picture of person whose card 5this is also a picture of card!! Need help doing this using *2026-06-10, version 10.77.1* My picture of me from my photo l Linasry photo album & also a picture of my CIbC card with my picture on it both with my CIBC Mobile Bankin App!! ### 5/5 — Great Bank App *2026-05-23, version 10.75.1* I love how many new features are being added to the point where you don't have to call the bank. Keep up the good work. ### 5/5 — Super awesome User Interface and features! Please don’t change it! *2026-05-13, version 10.75.1* Super awesome User Interface and features! Please don’t change it! ### 5/5 — Good *2026-05-11, version 10.75.1* Easy to use for daily banking and Investor’s Edge ### 5/5 — Dark mode *2026-04-23, version 10.74.4* So please when will this app get Dark mode? ### 5/5 — Good job *2026-04-14, version 10.73.4* I am very happy security is high speed ### 5/5 — Great UI and Facilities *2026-03-29, version 10.73.3* Love the new UI. Don’t change it please! ### 5/5 — Account *2026-03-25, version 10.73.3* Pay many 1000 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*