# CIBC US Mobile Banking — user reviews > 41 indexed App Store user reviews of CIBC US Mobile Banking by CIBC, rated 3.80/5 from 59 ratings. - Source: https://appshunter.io/ios/app/cibc-us-mobile-banking/id6751422975/reviews - App overview in markdown: https://appshunter.io/ios/app/cibc-us-mobile-banking/id6751422975.md - Rating breakdown: 5★ 38 · 4★ 0 · 3★ 4 · 2★ 4 · 1★ 13 ## What do users think of CIBC US Mobile Banking? Overall sentiment: positive **Pros** - 👍 Modern and intuitive design - 🚀 Faster and more responsive - 💡 Improved functionality and features - 🤩 Excellent user experience **Cons** - 🐛 Login issues and errors - ⚠️ Compatibility problems with older devices - 🤔 Confusing transition from old to new app **Commonly reported bugs** - Login screen freezes - Frequent crashes and app instability **Most requested features** - Dark mode option - Improved account management tools - Seamless integration with online banking ## Newest reviews (15 of 41) ### 2/5 — Upgrade to equal competition *2026-04-29* Being such a large bank consumer services should equal their competitors. This includes showing upcoming or pending debits and credits. And many banks and credit unions have regular ACH deposits like paycheck and Social Security available the evening before. After asking about these type of enhancements through customer service multiple times, it is years later and still awaiting real upgrades. ### 2/5 — Additional Upgrades Necessary *2026-02-19* First all of the pending transactions do not show like they used to with the old app so that is definitely a negative feature and downgrade with your technology. Secondly, many other banks and credit unions automatically have our regular income deposit from paychecks or Social Security available much earlier then your institution. I had put in a suggestion for this years ago through customer service and they said it would be passed on since funds are available in other institutions after midnight in some cases (the day before regularly scheduled deposits). We do hope you continue improving your mobile banking app especially after you closed all of the suburban branches in the Chicagoland suburbs. ### 2/5 — Can’t set up FaceID *2026-01-27* Can’t set up FaceID despite numerous attempts and entering password ### 2/5 — Hate the change *2025-12-15* I’ve been with my bank since it was founders. It was then The Private Bank and now CIBC USA. I never had an issue with mobile banking until now. I hate the new app layout. It was good before the change. Now it’s awful. I hate the way the transactions are. I just hate it, period. ### 2/5 — Bloated and worse *2025-11-29* The old app has a clear display with running transactions that let you know your balance. Now you have to click through several screens to get to the transaction screen that highlight the date and type of transaction- rather than what you need to see which is the merchant and running balance. Oh and also now there is a glitch with the Bill Pay screen. ### 3/5 — Works well, icon needs to change *2025-11-19* The new app is better than the old one, but they’ve made a huge mistake by giving the new app the same icon as the Canadian one. It’s confusing, and there’s no way to tell which app is which without opening them. Once that’s fixed, I’ll update my review ### 3/5 — So-so *2025-11-15* I’m not a fan of the new app. 1. There is still no running balance, surprisingly. 2. I’m hoping the large banner at the top goes away, it doesn’t belong there. 3. When you go to an account, the transaction screen should be the default - why have it be account information? 4. Also, now your transactions don’t include merchant information, you have to drill down into each transaction to find out who it is. CIBC, you can do better. ### 1/5 — Can’t login *2025-11-10, version 1.0.5* After upgrading, can’t get to proceed button after entering 2 factor authentication code. Do you guys even test this? ### 1/5 — Trash employer, trash app, manpower also trash *2025-11-06* The person who signed off on this and their reports should all get negative bonuses. It’s like browsing the internet but it’s 1999 on dial up and someone keeps picking up the phone LMAAAAOOOO ### 1/5 — Can't even log in *2025-10-30* Requires 2fa. My keyboard blocks the button to submit my 2fa code. No way to dismiss the keyboard, so i am locked out. ### 2/5 — Not ready for prime time *2025-10-30* This app is not responsive for one thing and it doesn’t matter if I turn the phone sideways or not. It won’t allow me to activate or set up touch ID for the simple reason that after entering any kind of credentials in any field, there’s no button to submit with. I actually had no problems with the old app and wish I could still use it now, I won’t be using this one. ### 3/5 — Both better and worse *2025-10-29* While the app is generally nicer and more modern, the way that it shows balances and transactions is a significant downgrade. I don’t care what type of transaction it is; I want to see the merchant first. Additionally, my brain needs to see the running balance next to the transactions, and not just one number of what the available balance is. It just feels like the actual app is more intuitive, but the data displayed is not even remotely user friendly. ### 2/5 — Swing and a miss *2025-10-28* Version 1.0.2 • Poor use of screen space. (Thick unnecessary top banner “CIBC Bank USA, FDIC”) • Transactions list hides the merchant and favours “preauthorized credit” or “person2person debit” • Mobile deposit brings horizontal view where the previously mentioned thick banner blocks almost the whole view area (and I say this with a 17 Pro Max, can’t imagine the lack of usability on a smaller display) • App asks for SMS verification frequently (just trust the primary device), the keyboard doesn’t auto hide after security code is entered. • Nothing fun like auto switching app icons to match system colours. ### 1/5 — Horrible *2025-10-28* So the developers shut down the actual working app OCT 24-27 of 2025. That app is still active but can not be used. They instruct you to download the new app, of which they have two! After inputting your old credentials you are prompted to make a new password only to be hit with an error. Useless. Oh, and make sure to uncheck the preferences they try to sneak in there. ### 1/5 — Terrible *2025-10-27* Not sure what’s going on. I can no longer access my accounts. Called customer service and they said there’s a problem with no fix. How do you roll out a new app that doesn’t work? Can’t even log on to regular website to access my accounts! ## Most critical reviews (10 lowest-rated) ### 1/5 — So-so *2026-06-27* I’m not a fan of the new app. 1. There is still no running balance, surprisingly. 2. I’m hoping the large banner at the top goes away, it doesn’t belong there. 3. When you go to an account, the transaction screen should be the default - why have it be account information? 4. Also, now your transactions don’t include merchant information, you have to drill down into each transaction to find out who it is. CIBC, you can do better. ### 1/5 — Aggravated *2026-04-19* Since the update yesterday it keeps saying an error has been encountered while I am trying to view my transactions in my primary checking account. All my other accounts are fine. ### 1/5 — Still unable to lock card *2026-01-23* The ability to lock and unlock my card, a feature that we had before the “new and improved app” is still not available after the latest update. ### 1/5 — App keeps crashing *2025-12-09* App keeps crashing ### 1/5 — No access *2025-12-05* I have been unable to access my account through the app since the recent update. I contacted support and was informed that the issue was on your end and that I would receive an email once it had been resolved. I have continued to attempt to log in as advised, but the issue persists. I would appreciate any assistance in restoring access to my account. ### 1/5 — Crashing *2025-11-29* It’s had a good amount of updates and it keeps crashing! I’m trying to use Zelle! This is a huge inconvenience! Fix it! ### 1/5 — Recent Update As of November 28th *2025-11-28* The recent update is very bad. I cannot pay a bill, Zelle any money, etc. Please fix this ASAP ### 1/5 — Update worse than before *2025-11-28* The app was clunky to begin with but after their major revamp it’s even worse! Info field for sending Zelle goes blank when trying to enter new info, so you have to type but can’t see what you’re doing until after the fact. Extremely frustrating and baffles me when they even updated it in the first place as it worked better before ### 1/5 — Still unable to lock card *2025-11-21, version 1.0.7* The ability to lock and unlock my card, a feature that we had before the “new and improved app” is still not available after the latest update. ### 1/5 — Better, yet worse *2025-11-13* This update tries to be a modern mobile banking app, and convinces you it is with its new layout. However, the user experience has definitely declined. It is much more complex, whereas the previous app thrived on it simplicity. It is far more complexed to transfer money between accounts and to view the transactions, as well as setting up the push notifications. I hope they address these three concerns by taking a few steps back. Sometimes less really is more 👍 ## Most praised reviews (10 highest-rated) ### 5/5 — CIBC US banking *2026-04-27* Mobile app ### 5/5 — Major upgrade *2026-03-07* Much better than the old version! ### 5/5 — Thank you CIBC *2025-10-29* Awesome new app with updated functionality and clean sleek design. ### 5/5 — Very Happy *2025-10-27* The app is Much improved, great experience ### 5/5 — Modern Update *2025-10-27* The new version of the App is much more modern. While there are a few glitches the tech team at CIBC is updating the App constantly throughout the day(s) so I can re-download to get all the updates. ### 5/5 — New App *2025-10-27* Loving the updates on the new app. Easier to navigate and I can do more on it. Happy customer. ### 5/5 — New app *2025-10-27* Huge improvement to what this app used to be! Very intuitive and really easy to use. ### 5/5 — Exactly what I wanted it to be *2025-10-27* This is a major improvement—it’s faster, sleeker, and has a user-friendly design ### 5/5 — Much improved *2025-10-27* It’s evident that this app was updated recently, and it is so much better than the previous iteration. ### 5/5 — Incredible Upgrade *2025-10-27* A great way to Bank with CIBC in the US! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*