# CIBC US Mobile Banking — user reviews > 90 indexed App Store user reviews of CIBC US Mobile Banking by CIBC Bank USA Inc., rated 2.10/5 from 47 ratings. - Source: https://appshunter.io/ios/app/cibc-us-mobile-banking/id717378499/reviews - App overview in markdown: https://appshunter.io/ios/app/cibc-us-mobile-banking/id717378499.md - Rating breakdown: 5★ 9 · 4★ 2 · 3★ 3 · 2★ 6 · 1★ 27 ## What do users think of CIBC US Mobile Banking? Overall sentiment: negative **Pros** - 👍 Simple to use (for basic functions) - 👍 Can view account balance - 👍 Mobile deposit works (sometimes) - 👍 Face ID works (sometimes) **Cons** - 👎 Extremely limited functionality - 👎 Outdated interface/UI - 👎 Frequent login issues - 👎 App crashes often - 👎 Cannot perform basic banking tasks - 👎 Web version is better - 👎 Canadian version is superior - 👎 Unreliable - 👎 Poorly designed - 👎 Difficult to use abroad **Commonly reported bugs** - Mobile app not working - Cannot login - Won't sign in abroad - No OTP received - App crashes - Zelle does not show up - Login issues - App is unavailable - Access to server forbidden - No code sent for login - FaceID fails - 2FA issues - Font too small on login - Update broke sign in - Error 0014 - App won't open - Cannot make deposits - Cannot make transfers - App not loading front page - Touch ID not working - Endless login loop - App crashes on check deposit - App not working on Mac **Most requested features** - Improve digital services - Make a useful app - Add more features - Improve UI/UX - Add Zelle functionality - Allow external transfers - Allow viewing account numbers - Allow viewing routing numbers - Add future-dated transfers - Improve check deposit process - Add running balance - Make app landscape compatible for iPad - Improve verification process - Add dark mode - Update for 5G support ## Newest reviews (17 of 90) ### 2/5 — Allows for the bare minimum *2024-12-31, version 5.0.31.161* Shows balance and allows paying some bills and transfers. Nothing else outside of that. Absolute bare bones ### 2/5 — Very buggy *2024-02-27* I’ve had many issues throughout the years with this app - mostly logging in. Worst problem is calling CIBC support for this app. u get a non tech person that can’t help. I’ve had to move on from this bank due to this buggy app ### 1/5 — Amature *2024-02-14* This app feels like a 3rd party app. It’s outdated & feels so limited. The interface / UI could improve upon greatly, it struggles to connect to apps like Acorns / Zelle , personally in my own experience at least. Overall, it makes me feel like I’m at an amature banking organization. ### 1/5 — Limited *2024-02-06, version 5.0.31.161* App needs a lot of improvement. Can't view my account details and unable to perform any transaction other than just viewing ### 1/5 — Limited in functionality *2023-12-17, version 5.0.30.150* The app is very lacking in its functionality. Fine to use to check an account balance but that is it. I am constantly logging into the web version to get any true banking completed. ### 1/5 — App quality is low *2023-12-13, version 5.0.30.150* Zelle doesn’t work, the verification logic is repetitive and taxing, the UI looks like hackathon project, and there were no features from this app. ### 2/5 — Great bank, bad app *2023-11-24* As others have stated, the app is horribly outdated and lacking basic features. To give one example of many, you cannot initiate a transfer to an external account through the app, you must sign in through a web browser. Its also very buggy — I tried to transfer funds between my two CIBC accounts in the app, but it complained that I could not transfer funds between accounts that did not have a previously established transfer relationship. I logged in on my phone’s web browser though and had absolutely no issues completing the transfer. I really like the bank and services, but the app experience should be incredibly embarrassing for CIBC. ### 1/5 — App is useless *2023-10-08, version 5.0.20.4681156233* Worst financial app out there. Do your best and don’t go with this bank. You essentially can’t do anything aside from check balance. ### 2/5 — Lacking *2023-09-22, version 5.0.20.4681156233* If u just want to check recent activity and ur balance, that’s about all u can do. It certainly needs more features before it deserves a passing grade. ### 1/5 — App isn’t working!! *2023-09-16, version 5.0.20.4681156233* The app doesn’t work at all and keeps prompting “Access to the server is forbidden!!” ### 1/5 — No zelle, avoid! *2023-09-05, version 5.0.20.4681156233* No Zelle support ### 1/5 — Lack of features *2023-08-04, version 5.0.20.4681156233* Compared to the Canadian version, this app isn’t really good at all. It lack of features and you can’t do much on the app. ### 2/5 — Very limited functionality *2023-05-21, version 5.0.20.4681156233* Not able to see option for the Zelle ### 1/5 — Confused *2023-05-12, version 5.0.20.4681156233* The Canadian app is much more user friendly. This US app locked me out for new reason :/ ### 1/5 — Useless *2023-05-08, version 5.0.20.4681156233* Useless. Nothing more to say ### 2/5 — Can’t do anything *2023-04-07, version 5.0.12.149* I can’t do anything on this app. I can’t even view my account number. ### 1/5 — Need improvement *2023-02-09, version 5.0.12.149* Useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix *2025-10-09* Mobile app hasn’t worked in a couple days. If you’re pushing out your new app early, that’s fine, but we can’t wait until the end of the month and not have a working app because you can’t mobile deposit through the web. I deleted the app, reinstalled it, and it won’t let me login. Your customers deserve a working mobile app. ### 1/5 — WORST BANKING APP *2025-06-25, version 5.0.42.399* Cannot do basic banking funtions via app. Went abroad and it wont sign in. Called and they couldnt find an issue…. Do not trust this app for accessing your funds while abroad ### 1/5 — Pointless App- No Helpful Features *2025-04-30* Just as the reviews before mine say- this app is pretty much as useful as being a button on your screen to press and do nothing for you beside see your account balance. You have to call customer service or use their website on a computer to navigate any personal information, transfer externally, etc., anything that you can do easily on any other banking app. They can and should be doing better- not sure what they’re waiting for. Pay someone to make a useful app for your customers! ### 1/5 — No OTP recieved *2025-04-12, version 5.0.41.900* Been waiting for the security code via text for the past 2 hours- super annoying login method ### 1/5 — Embarrassing App; Good Bank *2025-03-18* I’ve been with CIBC for many years. If you live in Chicago I still think they are a pretty good bank. However, I am getting really sick of this relic. Every year CIBC sends a customer voice email and for the last two years the take away has been “we need to improve our digital services.” What a joke. Read the other reviews the app has been in a tech-demo state for the last six years. For the most part functionality is missing out barely works. CIBC knows their app is a problem and their lack of action is troubling And is, perhaps becoming telling of real attitude towards customers. ### 1/5 — Not good *2025-03-12* Doesn’t allow you to do anything but view ### 1/5 — Missing features *2024-12-31, version 5.0.31.161* App is not good at all. I regret to open CIBC US account & will close the account soon. ### 1/5 — Poorly Designed UI *2024-11-15* The interface is awful. Very little thought was put into how to make the app intuitive and easy to use. Things make no sense. Some features such as sending money via Zelle are hidden behind a + button. Other than the app builder which works know that?? ### 1/5 — Web browser is way better *2024-08-29* This app is useless, don’t waste your time. ### 1/5 — Zelle *2024-08-12* Zelle does not show up on app no matter how Much it says it does ## Most praised reviews (10 highest-rated) ### 5/5 — Zelle in app *2025-06-20* Limit 500 per day. ### 5/5 — Very simple to use. *2022-11-26, version 5.0.12.149* I recently started banking with CIBC Bank USA because I tend to visit the U.S. yearly as a Canadian. It's pretty convenient to save and spend American dollars without carrying physical cash and change everywhere. The app is pretty simple to use. ### 5/5 — Update is much better, Incl. TouchID *2017-06-29* Glad they've added TouchID to this June 2017 version! Review from a year ago: Simple and easy to use given there isn't a lot of features, which is the area of improvement. Check deposit works good for me. Would like to see touch-ID included in next update like other banking apps have. ### 5/5 — One of the better banking apps *2016-04-22* Easy to follow. Very few, if any, crashes in the time I've used it (over a year). Mobile deposit is one of the easier ones among three other banking apps I've used. ### 5/5 — GREAT APP *2013-12-12, version 3.0.1* Love it. I can scan and deposit checks, transfer funds, pay bills and see if I have any money left over. One happy customer. E. K. ### 4/5 — Banking Made Easy! *2014-10-31, version 3.0.1* Love this app! Remote deposit is so easy. ### 4/5 — Check Deposit! *2014-05-18* So grateful to have the check deposit function on here! Great addition. Something that would make it even better would be to see the amount the account had at a certain time. Perhaps when you clicked on a certain transaction. Overall, great to have a mobile app for banking! ### 4/5 — Finally! *2013-12-22* It's so nice to have a native app instead of having to log onto the website. Especially since there wasn't a mobile version of the site. The scan to deposit worked fine, but I have no idea how long it's supposed to take. But it is very convenient. I wish we could sort through and tag charges into various categories though. That's the only feature I see lacking right now. ### 3/5 — Great Bank, Minimally useful Mobile App *2025-05-07* ⭐️⭐️⭐️ ### 3/5 — The Worst *2024-09-25* The app crashes all the time and its customer service is despicable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*