# CIBIL® Score & Report — user reviews > 34 indexed App Store user reviews of CIBIL® Score & Report by Transunion CIBIL India Ltd, rated 4.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/cibil-score-and-report/id1501683967/reviews - App overview in markdown: https://appshunter.io/ios/app/cibil-score-and-report/id1501683967.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (11 of 34) ### 2/5 — Login and forgot password is not smooth *2026-05-17* Login requires two OTP verifications (SMS + email) every single time — the app doesn’t retain login state at all. That’s not a smooth experience; it’s frustrating. “Forgot Password” is broken — the service appears to be down, making it impossible to reset. Biometric login is buried in Settings instead of being prompted after the first successful login. Worse, enabling it requires entering your password again — defeating the purpose. For a paid app, this level of UX is unacceptable. Basic things like session persistence, working password recovery, and proactive biometric setup should be standard.​​​​​​​​​​​​​​​​ **Developer response:** We're sorry to hear you're experiencing issues with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support team at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday. We're here to help! ### 2/5 — App isn’t working for a few days now *2025-05-19* I have been trying to login in this app for a few days now and it shows in the screen - Please wait, Cibil is syncing your data so you can enjoy a seamless experience. And does nothing on this app and this message has been appearing for days. I have restarted my mobile have uninstalled and installed this app again and have even updated my iPhone 12 Pro to the latest upgrade and still the same message. **Developer response:** Apologies for the login issues you're experiencing. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 with your registered email ID. We're here to help! ### 2/5 — App needs a lot of improvements *2024-06-23* 1) It asks you to pair device for quicker authentication. But even after enabling Face ID and pairing device with the option given by the app, it asks the same thing every time I try to log in. 2) Doesn’t show the time of next refresh. 3) Score analysis section is broken. It doesn’t show analysis based on my credit profile. 4) The option to print the report takes you to the website, where you need to login again rather than having an endpoint to provide the PDF to the client app and letting the user have the file 5) Enquiry list doesn’t show enquiry amount Most of the reviews here are replied with asking the user to submit a report to another website. That’s very inconvenient. You publish your app on this platform. Use the platform to collect feedback and resolve it. **Developer response:** Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cmc1f4. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 1/5 — Worst app and company, cheats and take your data *2024-06-23* Worst app and company, cheats and take your data, then no option to delete it. First lure you to create an account to get one time free per year credit report, so user enters email id and phone, then they say ‘oh no match, need more information’ then ask your PAN, address and more, again says ‘oh no match’, then ask for cc or loan acc number, and finally still says ‘on no match’. The worst part, in this process they will create a online account with all of your information but no option to edit this info or delete your online account. Once you give your data, they keep it forever. Another flaw is that don’t use any otp based auth to safeguard and check mobile and email id, so anyone can create a account with someone else email and mobile no. Worst company. ### 1/5 — Utterly Unreliable and Frustrating Experience with CIBIL iOS App *2024-06-04* The CIBIL iOS app is the worst app I have ever used. It consistently fails to function correctly. After entering my username and password, clicking the login button results in a black screen, rendering the app useless. This issue forces me to manually stop the app each time. Despite multiple attempts at deleting and reinstalling the app, the problem persists. Given that CIBIL is a crucial service for accessing credit information, this app's performance is particularly disappointing. Users rely on timely and reliable access to their credit scores and reports, and an app with such critical flaws undermines this trust. It’s evident that the app requires significant improvements to meet basic usability standards. For now, I strongly advise against using the CIBIL iOS app until these issues are addressed. ### 1/5 — Incorrect information *2024-03-06* I have opted for 6 months subscription, I do get SMS on the credit report, but I don’t see the details are not up to date. I have Muthoot gold loan and I have been making payments for 6 months I don’t see this loan details in credit report. IDFC emi got over 2 months back but still I see it’s active with balance. There is no customer support option to contact some one to take help. Recently there is one credit enquiry which I never done not able to raise dispute. What’s the point having this subscription when I am not getting right information where I stand. **Developer response:** Hi, please write us by visiting https://urlzs.com/g8KKT. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 1/5 — Useless, it freezes/crashes on startup *2023-10-22* Every time after signin the screen goes blank nothing shows up or nothing happens. I had to kill the app, however number of times I try… it shows the same behaviour. Fortunately I didn’t choose a paid subscription otherwise it would be waste of my money and unnecessary distress iPhone 14 Pro, latest iOS version upto date **Developer response:** Hi, please write us by visiting https://urlzs.com/jCYQH. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 2/5 — Persistent login issues *2023-08-14* The app authenticates first time when you install it after asking for OTP. I have even enabled FaceID on the app. Now once logged out each time I try to log in it authenticates and the goes back to the log in screen and doesn’t show the dashboard. Tried reinstalling the app multiple times but the result has been same. Have been using iPhone 12Pro with iOS 16.6 On the other hand I can easily access the app on browser. Very poor experience on a paid services app. **Developer response:** Hi, please write us by visiting https://urlzs.com/iRU3M. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 1/5 — Highly Unprofessional Application *2022-12-22* I have been facing miscalculated score issue but transunion team doesn’t want to correct it, before DPD 900 days & amount overdue 1,68,000/- my score was 703 & then I calculated from their simulator it shows if cleared all overdue score will be 750. hence I cleared all overdues, now the Irony of transunion starts, after clearing all overdues and closing negative accounts my score is 700. Now I can understand that transunion is having some interest in keeping peoples score low, may be transunion be befitted by lenders to keep score low so that they can charge us more interest. such a pathetic & horrible service. and also never buy their subscription because it is of no use at all. **Developer response:** Hi, we would like to understand the issue and help you with it. Kindly share your details by visiting https://urlzs.com/g8KKT. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 1/5 — The worst app developed by CIBIL. *2022-12-17* So far this is the worst app I have ever experienced on IOS, whenever I try to login the app get crashes and the response I get is that server error. Even the interface isn’t user friendly most of the functions are unusable due to server error bug which always says try after 24 hours. Its the very reason that I can’t bare with it and I am gonna install it. This app is complete wastage of time and space of phone. I hope the team of CIBIL at-least try to fix this issue asap for better experience. **Developer response:** Hi, we would like to understand the issue and help you with it. Kindly share your details by visiting https://urlzs.com/iRU3M. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 1/5 — Too old type *2022-09-10* I have to put password each time i open this app you better put face login or touch screen login if you want us to put password each time and even after password i have to enter otp every time like i am loging into some nuclear codes related data that much security every time just for my credit score on same device is just dumb Improve it guys its just a cibil score not any earth eating codes ! **Developer response:** We regret the inconvenience you had to face. For better assistance please write us at https://urlzs.com/iRU3M. We will be happy to assist you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buggy *2026-05-18* Previously, the app used to be great, but now I am facing a lot of issues. My credentials are not being saved in the app, and I have to log in every time. The main functionality itself is also an issue — the app’s landing page directly goes to CIBIL alerts, and I am not able to navigate to other tabs. This has been the case for the last couple of weeks. Being a trusted brand, you should provide a quick hotfix ——- Had given them two stars before but now reducing to one as the issue is same after 2months my 1.5k is wasted. **Developer response:** We're sorry to hear you're experiencing issues with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support team at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday. We're here to help! ### 1/5 — Credit Score System Is Unfair to Consumers *2026-01-22* Banks and lenders are able to check CIBIL scores multiple times without OTP or fresh consent from users. These frequent checks can negatively affect a person’s CIBIL score even when no loan or credit card is applied for. This is unfair to consumers. A credit score should reflect a person’s financial discipline, not repeated internal checks done by banks for their own purposes. There must be stronger consumer protection, mandatory consent for every enquiry, and clear separation between user-initiated checks and bank-side internal checks **Developer response:** We're here to assist you. Kindly write to us at https://www.cibil.com/contact-us-faq by selecting the relevant options so we can help. ### 1/5 — Worst Support ever - Our systems are currently undergoing an upgrade *2025-11-03* I have a paid subscription for last 7-8 months. For over 10 days now I’m getting the error that “System error - Our systems are currently undergoing an upgrade” Filling the form & contact support is of no use(I already have a ticket created last Monday of no use). Support is just a group of non technical people who only knows to say “ we have taken your complaint”.. no response at all.. I wonder if TransUnion has any SRE or Technical Support staffs who know how these things work **Developer response:** We regret the inconvenience caused to you. Request you to provide your Service Request Number to assist you better. ### 1/5 — Won’t log in stuck *2025-07-17* Stuck on the log in page in a iPhone 16 pro max with updated app and softwares ### 1/5 — Poor app *2025-06-16, version 2.0.24* Won’t even come to the login page since last update- which has made it more worst. ### 1/5 — Waste of time *2025-05-15* Useless app ### 1/5 — Frustrated with Poor Service and Non-Functional App *2024-10-06* I am extremely disappointed with this app. Despite paying for the features, the app doesn’t work properly. For the past three days, I’ve been trying to reset my password, and every single time I get the same error message: “Unfortunately, we cannot process your order at this time. We apologize for the inconvenience.” This is unacceptable, especially when I’ve already paid for a service that doesn’t function as promised. Please fix this issue immediately! **Developer response:** Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cmc1f4. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 1/5 — App is not working *2024-09-14* After paying for a year of subscription app is not working. Yesterday I paid and today it’s showing Please Wait screen only. Why? As mentioned even after subscription it’s not showing the revised score. Nothing is useful. Then why have you added so many things to subscribe? I can’t update my profile. I can’t check daily updates. I can’t anything better except the same score. Why app is not opening? **Developer response:** Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cmc4f4. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 1/5 — If there are 2 mobile no. & 1 landline no. *2024-08-10* now say only 1 no. is active mobile as per bank and aadhar record but during ac open innbank other existed fhere is no way to update for user to inform that other no. are no longer in use. cusfomer care says to ask bank and bank rm says dont know and tells to raise dispute and in dispute bank says to come to bank & do rekyc. i mean if 2 no. are mentioned as mobile no. and customer is using now only 1 and self updating what is the problem. its not like no. is asked to be replaced Lol as it is it is no. linked to aadhar so self details updation needs to be there with verify from aadhar also. **Developer response:** Hi, can you elaborate your concern so that we can assist you better? Please contact us at https://www.cibil.com/contact-us-faq. ### 1/5 — Worst experience not reliable *2024-07-13* Worst credit rating agency .their approach is not good towards consumer .they just misleading the customer and put the ball in bank/nbfc court . My report show a loan of rhino finance pvt ltd But i had closed the loan ,my bank already share the data but whenever i ask the customer they ask me only to contact the bank .Even they received enogh data to make the necessary change in my report . Finally i took cibil executive on conference call and find that cibil approach is not good they just misleading the customer only . **Developer response:** Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cd2f3. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ## Most praised reviews (10 highest-rated) ### 5/5 — Good Experience *2025-02-23* Wonderful experience while using the CIBIL score and report from Transunion. Please give at least three free refresh of individual score so that one can keep their running and closed account updation because sometime Bankers are not updating closed loan account on time ans resulting more explanation while applying for fresh loan. Please consider this as feedback and do cooperate on this as on most priority. **Developer response:** Thank you for your kind words! We're thrilled to hear you enjoy the app. Also, please write to us at https://www.cibil.com/contact-us-faq by selecting the relevant options so we can address your concerns. ### 5/5 — Reliable source and Trustworthy app *2024-02-03* Never used any websites or app to keep an eye on my CIBIL ratings. A good friend of mine introduced to this and rest became history. Have used CRED app (just to auto pay my EMIs) also as a perk I got Credit rating titled as CRED Score which used to fluctuate too frequently . Also folks I will you today there are hundreds of websites which gives you credit ratings, but an eye opener review- this is only Transunion CIBIL. Check and considered to know the health of your credit status and accordingly the loan’s interest rates will be determined and calculated before disbursing the loan. I obediently have educated lot of friends on which app/website to refer and depend. Also this Transunion CIBIL paid subscription gives a lot of updates and freedom to check and refresh the scores timely. The free trial has restrictions so go install this app, create a login, take a premium subscription and stay updated. And folks do read about Transunion CIBIL in any open source website/ wikipedia then Im sure you develop trust about this only CIBIL app. Have a healthy financial life folks. **Developer response:** Thanks a lot for your rating and safe rides :) ### 5/5 — Best app for ur cibil score *2023-04-18* This is the best thing that can happen to u as customer bcoz this is the authentic app that provide u with real time cibil info so dont go anywhere else i wud like to add sumthing though , customer shud be given a say whenever there is false transaction on one’s account as cibil only considers or takes word from the bank itself as happened with me but when i filed a consumer case bank took back the loan acount so cibil shud consider this act accordingly **Developer response:** Hi, please write us by visiting https://urlzs.com/g8KKT. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 5/5 — Don’t waste your money on other fake cibil score providers *2022-01-08* I had purchased Paisabazar yearly subscription for my credit reports. They charged me 1200 but still providing me crypted reports without details of all my current loans which sometimes some random shady banks like idfc automatically creates and makes your cibil score suffer for bot generated merely less than inr 2000 overdue amount. And don’t provide you any details to close that one or file for it without loan number. Cibil’s official website made it much easier they sent notification for these shady bank and show full detail report with all possible details. Even taking action is easy and takes effect very fast. If I had known that cibil provides the details for such affordable rates i would have taken the subscription long back. **Developer response:** It is delightful to hear such positive words and it is always a pleasure to serve our users. ### 4/5 — Unable to Login to CIBIL App on iPhone *2025-05-18* I am currently unable to log in to the CIBIL mobile app on my iPhone. The app gets stuck on the “Please Wait – syncing your data” screen and does not proceed beyond that point. I have tried the following troubleshooting steps without success: • Restarted the app and my phone • Checked my internet connection • Reinstalled the app • Ensured all app permissions are enabled Could you please assist me in resolving this issue? ### 3/5 — Buggy *2026-03-15* The info displayed and the notifications are good but here is what I hated the most 1. I subscribed still it was showing me plan every time i logged in 2. I once opened my app by directly clicking on the notification of Cibil and since that day whenever I opened the app it always took to me to the alerts screen and there is no back button on ios app to go back to the dashboard page To resolve both the issues i had to reinstall the app and now it works. **Developer response:** Apologies for the inconvenience caused to you. Please reach out to us at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 and provide the details to assist you better. ### 3/5 — Needs optimisation *2026-03-02* Have been using this app for a long time and it has been so useful in tracking and maintaining my cibil score. However, recently, the app experience has been so poor. Firstly, every time I login and exit the app, next time I’m again asked to login using OTPs sent to mobile and email. When I try to enable biometric login, those options are not clickable. In general, the UX needs a lot of optimisation. **Developer response:** Sorry for the inconvenience with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday for support. ### 3/5 — Unable to change mobile number *2024-09-20* There is no option to change the mobile number. I don’t have mobile number which I used earlier for registration. unfortunately, I can’t find the way to change it in app **Developer response:** Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cmc1f4. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 3/5 — Not able to sign up *2023-06-18* Tried many times to sign up with this application but every time got the error that password must be strong just after date of birth option , the time you select dob then next password option will automatically freezed. Please help me out . **Developer response:** Hi, please write us by visiting https://urlzs.com/iRU3M. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. ### 3/5 — Login Issue - Only in APP *2022-09-10* I am able to login in the website but not through the app. After installing, It doesn’t allow me to login to the app. No error message but it just shows the login page again. Could you please check and fix this? **Developer response:** Hi, we would like to understand the issue and help you with it. Kindly share your details by visiting https://urlzs.com/iRU3M . We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*