# CidSpace Engagement Portal — user reviews > 66 indexed App Store user reviews of CidSpace Engagement Portal by Encartele, Inc., rated 2.47/5 from 100 ratings. - Source: https://appshunter.io/ios/app/cidspace-engagement-portal/id1645159218/reviews - App overview in markdown: https://appshunter.io/ios/app/cidspace-engagement-portal/id1645159218.md - Rating breakdown: 5★ 33 · 4★ 3 · 3★ 1 · 2★ 4 · 1★ 59 ## What do users think of CidSpace Engagement Portal? Overall sentiment: negative **Pros** - 💰 Affordable way to communicate with incarcerated loved ones - 🤝 Supportive and understanding community - ⭐ Earn free data/points for messaging and calls - 👥 Connect with people in similar situations - 💬 Social networking features alongside communication - ❤️ Helpful and non-judgmental community members **Cons** - 🐛 Login functionality broken on mobile app - 😤 Frequent crashes and system failures - ⚠️ Credentials work on website but not app - 📧 Forgot password button non-functional - 🚫 Poor customer support responsiveness - 🔐 Privacy settings ineffective - 😕 Confusing app interface and features - 📱 Inconsistent performance across devices - 💸 Paid for service but unable to access - 🌐 Website gateway errors and downtime **Commonly reported bugs** - Login credentials rejected despite being correct on website - Forgot password button unresponsive - App crashes frequently - Bad gateway errors on website - Login failure error messages with no resolution - App won't accept valid credentials on iOS - Notifications not delivered reliably - Inconsistent authentication between web and app platforms **Most requested features** - Fix login authentication system on mobile app - Implement working password reset functionality - Add push notifications for messages - Improve customer support response times - Create account deletion option - Clarify separate account requirements for CIDNet vs CIDSpace - Enhance app stability and crash prevention ## Newest reviews (16 of 66) ### 1/5 — Garbage *2025-03-08, version 1.1* Anyone saying this app works well is lying. ### 1/5 — Unable to Login *2025-03-04, version 1.1* I just downloaded the app to contact a loved one in jail. It is not letting me login, saying incorrect password or email. There is only ONE option and that is to select “Forgot Password?”. I have tried selecting it but it is not doing anything. I am very upset that it is NOT letting me to login. If you have any advice or know what to do, please let me know! Thank you! ### 1/5 — Doesn’t work! *2025-02-28, version 1.1* Won’t even let me sign in. ### 1/5 — Login error *2025-02-13, version 1.1* It does not work! It won’t allow me to log in 😒 ### 1/5 — Terrible app *2025-02-02, version 1.1* I don’t understand the point of this app. I want to communicate with a loved one who is incarcerated and all I see is other people who have loved ones incarcerated. I don’t want to chat with people I don’t know, just need a way to communicate with someone incarcerated. Seems like a terrible waste of money to create an app that doesn’t even allow you to communicate with someone who is incarcerated. ### 1/5 — Terrible *2024-12-29, version 1.1* Won’t allow me to login and won’t let me change password so I can login ### 1/5 — Unusable *2024-12-05, version 1.1* As others have mentioned, it literally does not work because it errors out during log-in. Considering how much it costs to send msgs via CIDSpace, it would be nice to use an app & get notifications rather than rely on constantly checking the webpage. ### 1/5 — Absolutely the worst app *2024-12-03, version 1.1* App just says logged in failure!! Even though I'm using the right account information it works on the website just not the app. Tried uninstalling and reinstalling didn't work. No support either. ### 1/5 — Literally doesn’t work *2024-11-21, version 1.1* Just like everyone else is saying, the app doesn’t even work. You literally cannot login. It says the login is invalid although the credentials are correct. It doesn’t matter how many times you delete and re-download the app. It won’t let you log on. You can log into the website just fine, but the app won’t accept your credentials. If everyone is having the same issue… Take the app down or fix it. How are you promoting the app on the website when it doesn’t even work ? Trash ### 1/5 — Doesn’t work *2024-10-17, version 1.1* Will not let me login. Actually what a joke 😐 ### 1/5 — Can’t login *2024-10-13, version 1.1* I cannot login at all it keeps saying login failure! I need this to work for me! My husband is locked up and I can’t get this app to work at all I have to use the computer to get it to work! ### 1/5 — Login Error *2024-10-10, version 1.1* I have installed and uninstalled the app several times still can’t log in, which is a big headache cause the web only send notifications by email which I miss sometimes & my loved one is left waiting when the msg was sent 30 mins ago, please fix this glitch. ### 1/5 — 0-Star *2024-10-09, version 1.1* I created an account online and downloaded the app. It will not allow me to sign in on the app. Says my credentials are wrong, but when I go to the website it allows me to sign in with the same credentials the app says is wrong. Figure that one out. ### 1/5 — Unable to log in *2024-09-08, version 1.1* Sure would be great of the app worked.. can log in online just fine, but the app is complete trash. Thanks for making and even more stressful situation.. STRESSFUL!! Congrats for being the cherry on top. ### 1/5 — Login issues and issues scheduling phone calls. *2024-08-09, version 1.1* I am able to login on a web browser but not able to login in on the app ### 1/5 — Run for your life! *2024-03-27, version 1.1* This is the most deceiving app. You need help to talk to someone who is incarcerated? be ready to have to jump through hoops. Have your account hacked by admins and major influencers and be ridiculed by strangers. Constant soliciting nightmare. Clicky bullies who ban together. If youre not fake and always happy. You wont fit in! ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2025-04-18, version 1.1* I can’t get it to work. Won’t let me log in or click forgot password. ### 1/5 — Scam *2025-04-11, version 1.1* Literally doesn’t even let you log in ### 1/5 — Won’t even work *2025-04-08, version 1.1* I cannot get it to work, I have to use the website and my person hasn’t even read my messages. Totally disappointed in this system for “talking to your loved ones”. It’s like an old man from the 1980s tried making something usable in 1980s computer graffics and computerization. Sadly lacking. ### 1/5 — I can’t sign in *2025-04-06, version 1.1* Just paid money for data and now I can’t sign in. ### 1/5 — Doesn’t work *2025-04-04, version 1.1* The app doesn’t work won’t allow you to log in ### 1/5 — Doesn’t work *2025-04-04, version 1.1* Can’t sign into the app. I’m using the same email and password that I use for the website. Even the forgot your password button doesn’t respond. Please fix asap, my email and password is correct. ### 1/5 — App does not work *2025-04-02, version 1.1* Application does not work every time I try to sign in it says “wrong” but when I do it on my phone browser, it lets me login ### 1/5 — Can’t even login *2025-03-30, version 1.1* You can’t even login in. ### 1/5 — Not good *2025-03-29, version 1.1* I paid $50 to beable to visit with my sister and I can’t even log into the app! It keeps saying oops log in issues! Left a message for customer support and still haven’t heard anything back! Still unable to use the app! ### 1/5 — Doesn’t work *2025-03-10, version 1.1* I just created my account on the website, But it’s not letting me log in on the actual app, l keep getting a log in error SMH 👎🏽🚮🗑️ ## Most praised reviews (10 highest-rated) ### 5/5 — Saves Real Money *2025-01-16, version 1.1* If you have or have ever had anybody in jail, you know how expensive it can be communicating with them and how difficult it can be this app is how you communicate with them for cheaper in a social networking format it is actually a social network site for people who have inmates incarcerated, and they get data or discount that they can use towards video chats, messaging and other inmate using this app pretty darn cool thing they’ve had yet for inmates. I could talk to my fiancé anytime a day that the Jail allows him to be able to do it using this app easy as 123 video chats and messaging. Although initially the app is takes a minute to figure out, it’s definitely worth it and so are your loved ones. ### 5/5 — Love it *2024-02-26, version 1.1* Awesome people I’ve met so far ### 5/5 — ILovethisAPP *2024-02-25, version 1.1* I definitely love CidSpace I can express my thoughts and feelings and meet nice people all over ### 5/5 — CidSpace engagement Portal *2024-02-25, version 1.1* I love this app it’s great ! The people are great and it’s so supportive for those with incarcerated families or significant others! ### 5/5 — great community here *2024-02-25, version 1.1* whoever thought of this app is a genius ! not only are you able to receive data for free to talk to your loved one, but sharing your thoughts w a like minded community is exactly what we need. i love all the people i’ve interacted with on cidspace everyone is so supportive and there is no judgement at all! the apps features are very sleek. this platform is better than facebook instagram and all of the other social apps in my opinion! ### 5/5 — Love *2024-02-25, version 1.1* I love this app u can earn paint to talk to your inmate it’s awesome. And the people are amazing on there. They are going thru the same thing u are. It helps a lot to have people understand what u are going thru. I recommend this app it’s amazing. ### 5/5 — Great way to keep in touch *2024-02-08, version 1.1* This helps people earn points and you can exchange points for MB for CIDNET I love it where I am broke I can actually get points you can earn a lot a day ### 5/5 — Amazing App *2024-01-23, version 1.1* This platform is so amazing and has such amazing people on it so friendly and inviting and also helps with talking to loved ones while being incarcerated ❤️ ### 5/5 — Thanks for fixing it *2024-01-18, version 1.1* I revoke my last review I love CidSpace you guys know that lol sincerely Venus ### 5/5 — Helps loved ones connect to ones on the inside *2023-12-05* It helps you earn points for calls and messages to message some jails across US. At the same time it’s a social media app where you can make a connection with others who are going through similar situations. Great app. Influencers are there to help you from the beginning. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*