# Cigna Care Connect — user reviews > 24 indexed App Store user reviews of Cigna Care Connect by Alliance Healthcare Group Limited. - Source: https://appshunter.io/ios/app/cigna-care-connect/id6469683207/reviews - App overview in markdown: https://appshunter.io/ios/app/cigna-care-connect/id6469683207.md ## Newest reviews (10 of 24) ### 1/5 — Awful *2024-03-01, version 1.0.9* Such a stupid app. To recent new otp I should keep open my app and wait a minute, if I close it, timer stops counting. That’s sooo annoying I can’t open my previous claims and check or add new documents. User abuse ### 1/5 — Unbelievable *2024-02-15, version 1.0.8* always incorrect password, even reset password didn’t work ### 1/5 — Always “incorrect” password *2024-01-27, version 1.0.8* Too bad, no matter how many times you reset the password and be very sure your input is correct, it tells you “incorrect password”, I can’t use it now ### 1/5 — Can someone please look into the login process *2024-01-02, version 1.0.6* Unable to access the app couple of days as it keeps saying incorrect password no matter how many times you reset your password. ### 1/5 — Seriously? How can you put some a lousy App live *2023-12-31, version 1.0.6* Can’t submit a claim as it keeps saying No benefit available. Even I want to submit an in-App query, there is a failure doing so - probably you guys are pretty ‘confident’ on your app usability as you didn’t receive any complaints. ### 1/5 — poorly designed *2023-12-31, version 1.0.6* when you receive an OTP and you put it in, it just keeps redirecting you to the login page. I can't even access the app ### 1/5 — Receive OTP many times but cannot login *2023-12-04, version 1.0.5* The app is so stupid. After input membership and first-time password, it requires an OTP sent to your email, but after I input the OTP immediately, it always say invalid OTP, and required me to tap resend a new OTP. I have tried it many times but still cannot login. No idea why the app is so stupid ### 1/5 — OTP request each time?! *2023-11-27, version 1.0.4* Every login request requires a sms OTP, which is very annoying! Can you just request for Face ID instead? What a hassle ### 1/5 — Cannot submit claim *2023-11-21, version 1.0.4* Cannot submit claim. The previous version even better than this new version. ### 1/5 — App not working … *2023-11-03, version 1.0.2* Can’t submit claims ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot login *2025-10-18, version 1.1.48* Cannot login ### 1/5 — Claim is troublesome *2025-09-08, version 1.1.47* Limited panel coverage and troublesome to claim if not on the panel. Also need to watch out for the amendment of your claim amount since no notification is issued for any amendment ### 1/5 — Lousy App!!! *2025-06-08, version 1.1.32* Keep hanging!!! Cannot login at all!!! And no updates for iOS 18.5 at all currently can’t login at all !!!! ### 1/5 — App failed to launch after latest updates *2025-05-14, version 1.1.32* On iPhone 14 Pro Max ### 1/5 — can’t sign in *2025-03-25, version 1.1.25* can’t sign in, can’t sign up, what am i supposed to do ### 1/5 — App not working *2024-12-31, version 1.1.12* The app is not working ### 1/5 — Constantly finding new ways to make claim submission harder *2024-12-02, version 1.1.10* Great work Cigna, you did it again. Why do I now need to get a OTP from my work email instead of my SMS which worked for the past few years? Great work on removing diagnoses so things I was able to easily claim last year I can no longer claim. ### 1/5 — Ridiculous *2024-08-25, version 1.0.21* Cannot even make the password reset work. ### 1/5 — Abandon Cigna because of the horrible APP *2024-07-06, version 1.0.19* This is the most difficult app I have ever used, and I may abandon Cigna insurance next year because of its poor usability. 1. Isn’t Face ID login enough? Why is SMS verification also required? 2. If uploading a claim takes a little longer, I am forced to log in again, and all previous information is lost. 3. Saved drafts disappear after exiting the app. 4. For pending claims, uploading new documents to resolve issues doesn’t work at all and keeps failing. I don't understand what kind of IT department could develop such a product. ### 1/5 — Can’t book specialist *2024-07-01, version 1.0.18* Sometimes can’t click “submit”, the button is grey even though I filled in everything. Sometimes can submit but no one ever contacts me after thousands and thousands of submissions ## Most praised reviews (4 highest-rated) ### 4/5 — gotta give credit where it’s due *2025-10-17, version 1.1.48* been using this app for over 2 years now, under corporate insurance. the overall claim process (of filling up the claim form) is rather smooth. I wouldn’t say it has the best UX, but it’s better than most insurance trash apps out there where a simple back button could nuke your whole draft. logins actually don’t fail half the time (yes, this is the benchmark for insurance apps) and the UI isn’t constantly shifting and jumping around, can’t ask for more I guess ### 3/5 — View Claims page is empty. *2023-11-06, version 1.0.2* View Claims page is empty. Kindly re-test this flow with mobile developers. Overall, the app looks good. ### 2/5 — Resolve Function in Claims *2024-06-27, version 1.0.18* Resolve function in claims doesn’t work after recent update. It doesn’t allow attachment upload for claims are pending action. Please fix it! ### 2/5 — Can’t open pending claim *2023-12-23, version 1.0.6* Can’t open pending claim --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*