# Cigna Health Benefits — user reviews > 123 indexed App Store user reviews of Cigna Health Benefits by Connecticut General Life Insurance Company, rated 1.53/5 from 152 ratings. - Source: https://appshunter.io/ios/app/cigna-health-benefits/id977688224/reviews - App overview in markdown: https://appshunter.io/ios/app/cigna-health-benefits/id977688224.md - Rating breakdown: 5★ 12 · 4★ 5 · 3★ 4 · 2★ 10 · 1★ 121 ## What do users think of Cigna Health Benefits? Overall sentiment: negative **Pros** - 👍 Easy to use **Cons** - 🐛 Constant crashes - 🔑 Login issues - 🤯 Frustrating user experience - 🔍 Poor functionality - 🤖 Feels like a web wrapper, not a native app - 🕰️ Slow performance - 🔒 Authentication problems - 📤 Trouble uploading files/photos **Commonly reported bugs** - Frequent crashes and freezes - Login screen issues - Problems with uploading files/photos - Inconsistent behavior across devices **Most requested features** - Improve login and authentication process - Fix crashes and stability issues - Enhance overall user experience - Optimize performance and responsiveness - Integrate seamless file/photo upload ## Newest reviews (18 of 123) ### 1/5 — A poor app for a global company *2025-02-15, version 2.5.6* This app should be easy to design but sadly has not been. The focus should be on the basics - claims and reimbursements - but instead is difficult to use and CONSTANTLY throws you out requiring you log in again. The addition of two-factor authentication has made it UNUSABLE. ### 1/5 — Unable to login *2025-02-10, version 2.5.6* With the latest update, the link to verify the onetime code is not visible on the iPhone screen making it impossible to login ### 1/5 — App is unusable *2025-01-16* All of the other reviews on this app are spot on. I can’t log into the app, but I have no problem logging into the website on desktop. Every time I attempt to log in, it says “invalid username/password.” But again, that same password works on desktop. ### 1/5 — Crash prone and getting worse *2024-12-03* I’ve been using this app since 2021 and it always was a little buggy. In the past year it has gotten worse and worse, to the point that it’s unusable with my new iPhone 17 Pro. Cigna really needs to support their app better; unless this is a way to reduce claims from their customers. ### 1/5 — FILE access not possible *2024-10-06, version 2.5.3* Only photo upload of receipts/ invoice/Rx available and it’s not possible to access the FILE folder. Not ideal. I keep waiting for it in future updates but it’s not happening. Please update. ### 1/5 — Terrible Insurance *2024-09-19, version 2.5.3* WORST SERVICE EVER. Anything takes ages, no one has capability to understand or help. Processes are complicated, there are too many steps, digital products aren’t working. As if the firm is trying to set bureaucratic barriers to lower insurance usage, hoping people would be worn down. It’s NOT HELPING anyone get treatment. ### 1/5 — Unbelievably bad! *2024-08-11, version 2.5.3* The app is simply not functioning. One spends hours trying to log in all the information and regularly gets logged out and have to try again. Unacceptable! ### 1/5 — Keeps crashing and signing out. *2024-05-31, version 2.5.3* Fix the app!!!!! ### 1/5 — Unusable App!!! *2024-03-17* I keep getting logged out of the app repeatedly while trying to file my claim. I have just spent more than an hour trying to submit one invoice in one claim. And noting how many other users have been complaining about the same issue for years, I really wonder why Cigna is not fixing these basic issues. Customer interface at its very worst. ### 1/5 — Buggy *2024-02-13* The app constantly tells me my password is incorrect. I’ve taken to backspacing when I’m in the password field to get rid of any phantom characters which seems to fix it. Furthermore it will randomly kick me off and back to the login screen. This app needs some serious work and updates ### 1/5 — My plan- download impossible *2024-01-30, version 2.5.3* I cannot download ‘My plan’. There are pdf documents which would not download. ### 1/5 — Needs Major Work *2024-01-03, version 2.5.3* This app is more of a headache than useful. Website is easier to navigate. ### 1/5 — It deserves -5 stars… fire the developer team!! All of it, please please please *2023-12-20* The app used to work pretty well in 2019. However cigna kept releasing useless updates that made the app worst: slower, less responsive and full of bugs (it keeps crashing, does not take password etc.). Fire the head of the development team, and hire someone capable!! ### 1/5 — A complete waste of time….. *2023-12-13* This is a review of the Cigna Health Benefits app for iPhone. This is a review being done on Dec. 13, 2023. The app is not ready to be used by anyone at anytime in that whatever updates were recently given to this app were completely useless. Multiple times while trying to file a claim the app times out and forces the user to log in over and over. I have literally spent over one hour trying to get to step 3 on two claims and the app keeps timing out before you get to step three. Other times after taking the photos of the paperwork the “wait” icon pops up and after a minute or so you get asked to log in again only to find out when you do log in that the information that was input has not been saved. One would think that if a business was getting it’s customers to pay the health premiums and do “customer self service” as well; under the guise of “helping the customer” the app would/should work flawlessly. ### 1/5 — Annoying to use *2023-12-13, version 2.5.3* Crashes all the time or the loading wheel spins endlessly. I honestly think they make it difficult to use so you give up and don’t make claims. ### 1/5 — Looks pretty but doesn’t work *2023-12-05, version 2.5.2* It seems that the app has a lot of potential if you fix basics. The design is quite intuitive and clear, which is the only positive about the app. The issue is that it hardly works! 1. It stops working if you need to attach a document submitting your claim. It either shows an error or logs you out of the app. So to submit a claim you take a picture of an invoice or/and medical reports with your phone, upload pics your computer and only then you can submit the claim using a laptop or desktop. What’s the point in having an app then? 2. You can’t download documents and read messages/notes about your claims. 3. “Remember me” button is just a useless decoration, since the app never remembers you. And these are just first impressions after two uses. It’s almost 2024, it’s embarrassing to show all your clients, that you can’t develop a proper app and don’t want to invest a couple of bucks in it! You are like 15 years behind at the moment. ### 1/5 — Annoying app *2023-11-29* It’s really annoying that I’ve been trying to submit my claims for over two hours now and cannot finish such a simple task because this app keeps crashing over and over! Don’t know what you did to it but definitely, someone messed up with the whole app! Not happy at all! ### 1/5 — Are you planning to leave the app useless forever? *2023-11-21, version 2.5.2* For at least two months now, no pictures can be uploaded in the app to submit claims. I’ve let this known to the company, nothing changes. So, what’s the alternative? ## Most critical reviews (10 lowest-rated) ### 1/5 — App stinks *2025-09-17, version 2.5.7* From day one, this app never recognizes my ID number. Never was able to log in since Jan. 2025 and now it’s sept 2025! ### 1/5 — Can’t log in *2025-09-12, version 2.5.7* Program continually says my id and password are incorrect. ### 1/5 — Defective Application *2025-08-18, version 2.5.7* This application is badly designed and is full of bugs and problems. It truly is a shame for big corporation like Cigna to release a product like this. I would have given it lower score if it was available. ### 1/5 — No funciona *2025-08-14, version 2.5.7* La abro y no funciona ### 1/5 — Keeps hanging without any message inUI *2025-05-18, version 2.5.7* Not user friendly ### 1/5 — Buggy *2025-05-06, version 2.5.7* The app freezes all the time. It’s unfortunate because otherwise it’s easy to use. ### 1/5 — Recurrent bugs , no functionality *2025-04-04, version 2.5.7* Doesn’t remember sign in. But always ask if you want to be kept signed in. Keep asking to check if I have the latest app which I have. The app doesn’t make things faster or more intuitive than accessing the website from a browser on my phone. It’s totally useless and cumbersome. ### 1/5 — App not working *2025-03-25, version 2.5.7* The app is impossible to use as it constantly crashes. Very frustrating ### 1/5 — Keep me signed in! *2025-02-21, version 2.5.7* What part of “keep me signed in” do you not understand?! ### 1/5 — Buggy *2025-02-18, version 2.5.7* A truly terrible app. Works only 50 percent of the time. ## Most praised reviews (9 highest-rated) ### 3/5 — Not so slow but same as website *2020-03-01, version 2.2.2* This is not a great app. My biggest gripe is that is not adapted for the ipad so you can only use it in portrait mode which is no use if you have a keyboard. I prefer to use it on my apple device so I can use the camera directly for taking photos. Also do not understand why there is no box to add a description of the claim so its only evaluated on the information in the receipt. I like the idea to keep it simple but its only going to result in slowing things down because they will need to send me queries on my claim for the extra information they will need. ### 3/5 — You probably want the MyCigna App version! *2019-11-09* From all the negative reviews, it looks like the description is not clear who is this app intended for. Your card should say “CignaHealthBenefits” Didn’t work for me either since my Cigna is not the correct plan. “MyCigna” app worked and is the one that the negative reviewers probably needs. ### 3/5 — This app requires a "personal reference number", if you don't have one read on... *2017-02-14, version 2.0.0* If you don't have a Cigna "personal reference number", you should install the myCigna iPhone app instead. Note: "myCigna" is an iPhone only app, so you will not find it on an iPad unless you search the iPhone apps specifically. ### 2/5 — Time to update the app! *2025-04-23, version 2.5.7* Cigna need to invest in this app as it’s not fit for purpose in 2025, regularly crashing and seriously clunky. Clients paying big premiums shouldn’t have to put up with this. ### 2/5 — Why am I constantly logged out? *2023-12-08, version 2.5.2* Every time I am submitting a claim no matter how fast I’m typing or uploading a photo I am constantly logged out of the app. Practically unusable. Fix this please! ### 2/5 — Has infrastructure issue *2023-10-12* Not sure what’s the infra behind this app but seems to have basic service availability issue. Files won’t upload, sometimes login page won’t even load ### 2/5 — Do something! Tedious *2023-10-09, version 2.5.1* No improvements for the last 3 years, still can’t see full membership number on my phone. All too often errors, not able to upload screenshots after many attempts each time putting all details in again. ### 2/5 — Problem logging in *2021-04-12, version 2.3.0* Since I started using the app, access has been spotty. It is very fickle and sometimes lets me process my claims. However most times I am booted out of the app, repeatedly ### 2/5 — Company service good - app awful *2021-02-09* I don’t know what it is, but unless we login every day, when trying to login, the proper password doesn’t work. Half the time, you can’t type in a password. We basically have to reset the password every time we use the app. Just awful. It’s a shame because when we do eventually get in, the features work pretty well. Perhaps only using the browser would be better. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*