# Cigna Wellbeing™ — user reviews > 160 indexed App Store user reviews of Cigna Wellbeing™ by Cigna Corporation, rated 1.40/5 from 91 ratings. - Source: https://appshunter.io/ios/app/cigna-wellbeing/id1188092624/reviews - App overview in markdown: https://appshunter.io/ios/app/cigna-wellbeing/id1188092624.md - Rating breakdown: 5★ 4 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 79 ## What do users think of Cigna Wellbeing™? Overall sentiment: negative **Pros** - ✅ Successful video consultations when app functions - 📱 Convenient telehealth access for remote consultations **Cons** - 🐛 Login failures and credential rejection issues - 🐛 Frequent app crashes and freezes - ❌ 'Something went wrong' errors on core functions - 🔄 Constant logout requiring re-authentication - 📱 Poor UI/UX design and navigation - ⚠️ Inconsistent performance across devices - 🔐 No biometric authentication (Face ID/Touch ID) - 📋 Missing policy and benefit information display - 💬 Lack of doctor messaging/follow-up features - 🕐 Timezone confusion for appointment scheduling - 🔒 Incompatible with Apple strong passwords - 📞 Unreliable telehealth appointment joining - 🎯 Appointment booking confirmation unclear - 🚫 Separate form required outside app for callbacks - ⚙️ Password limited to 12 characters and letters/numbers only **Commonly reported bugs** - Login button positioned below screen on some devices - App freezes after entering OTP - Crashes when attempting to join video calls - Crashes when entering phone number for scheduling - App crashes on startup after login - Login credentials accepted on website but rejected in app - Appointment scheduling loops without completing - Telehealth join function stuck on 'connecting' - App crashes mid-consultation - Terms & Conditions checkboxes off-screen on small devices - Crashes on iOS 15.6 and other iOS versions - Crashes when selecting appointment time slots - MFA incompatibility preventing app access - Form field auto-jump during input - Inconsistent login error messages - App opens wrong interface (Cigna Envoy instead of Wellbeing) - Missing schedule consultation button after update - Security question duplication in password reset - Confirmation email not arriving during registration - Contact us link non-functional **Most requested features** - Face ID/Touch ID biometric login - Remember login credentials functionality - Policy information and digital wallet integration - Benefit information access within app - Claims submission capability - Doctor messaging and follow-up communication - Prescription download and printing - Email communication with doctors - Appointment confirmation in device calendar - Clear timezone display for consultations - Screen rotation support - Dark mode option - Dependent member invite functionality - Assessment progress tracking - Support contact information in app ## Newest reviews (17 of 160) ### 1/5 — Crash at launch *2025-12-10, version 3.7.6* Unable to launch the app on iOS! ### 1/5 — Useless *2025-11-13, version 3.6.18* Cannot log in because the log in button does not fit on iPhone screen ### 1/5 — Horrible *2025-10-30, version 3.6.18* Mi gata podria hacer una app mejor ### 1/5 — Beyond bad *2025-09-19* Truly awful app. It keeps logging me out (within minutes of last login) and never remembers my login details. Scheduling an appointment through the app is impossible as after requesting a phone consultation I still need to fill out a separate form outside the app to select a callback time slot. The worst healthcare app I have ever used. ### 1/5 — Login button can’t be reached, can’t sign in *2025-08-27, version 3.5.1* Impossible to log in, tried contacted CIGNA and they don’t seem to care ### 1/5 — Imposible abrirla *2025-08-26, version 3.5.1* Al iniciar sesión no da opción de entrada en la aplicación. Un desastre ### 1/5 — No funciona *2025-08-25, version 3.5.1* No funciona ### 1/5 — Peor aplicación del mundo *2025-07-21, version 3.5.1* No se abre, mensaje de error al abrir y el soporte dice quitarla y volver a instalar. Deberían mejor hacerla de nuevo por completo ### 1/5 — Worst healthcare app *2025-06-02* Ever other insurance provider I’ve had previously offered an efficient and user-friendly app to streamline policy coverage and care. This is the worst I’ve ever seen. Starting with signing in, lack of Face ID integration requiring email otp every time, does not have any policy information, no way to save member ID to digital wallet or capacity to access benefit information or submit claims outside of the portal. There seem to be multiple apps for different things? This whole system is totally antiquated and a big company like Cigna really needs to do better to keep up. I was told they’re working on a big overhaul to update and hope this is true - developers, please listen to feedback. ### 1/5 — Lamentable *2025-05-01, version 3.1.13* Funciona fatal, el diseño es muy malo y esta llena de bugs, no parece que tenga mantenimiento. Es increible que pagando el seguro no te den una App en condiciones. Un cero ### 1/5 — App does not launch visits *2025-04-15* I downloaded the app with the sole purpose of launching a visit. When I attempt to launch the visit it says ‘oops something went wrong’. I call customer support to report it, they ask me when a telehealth provider can call me. I say, tomorrow afternoon and proceed to get 3 phone calls that same evening (when I said I was unavoidable). Followed by ‘sorry we missed you’ emails and a request to rate the service. This app has ONE job. Do better Cigna. With as much money as you make from premiums, invest back into this app to ensure its functionality at minimum works. ### 1/5 — Useless and full of bugs *2025-04-14, version 3.1.13* This application is so poorly designed and rarely maintained that it’s full of bugs. I can’t even join my scheduled video consultation as clicking on the Join button just gives me a spinning wheel signalling something is loading but nothing else happens. ### 1/5 — Targeta digital no funciona *2025-04-04, version 3.1.13* Només necessito les targetes de Cigna en format digital. Aquesta app no serveix per això , hi ha una opció “Mi tarjeta digital” que et te dirigeix a la web… A Espanya Cigna no deixa carregar les targetes al Wallet. Quin desastre ### 1/5 — No se puede entrar en la app. No te deja aceptar los terminos y condiciones, por tanto es inservible *2025-03-26, version 3.1.13* No funciona. ### 1/5 — No funciona *2025-03-19, version 3.1.13* Cómo puede ser que pagando lo que se paga de seguro, no dispongan de una app que al menos te deje entrar? Como es posible que se quede pillado en la parte de autenticar cuando se supone que es lo que han arreglado en la última actualización? ### 1/5 — No funciona *2025-03-17, version 3.1.13* No me deja entrar en el app. No podría ser peor ### 1/5 — Doesn’t’ work *2025-03-14, version 3.1.13* This APP doesn’t event work! After you log in and inout your OTP everything just freezes. Cigna should just completely remove and trash this App. ## Most critical reviews (10 lowest-rated) ### 1/5 — Entre todos la mataron… *2026-05-27, version 4.2.9* Tiene carencias, limitaciones y fallos de vergüenza; login, chat, autorizaciones, informes,… Un desastre ### 1/5 — It’s so bad you cannot even log in *2026-05-08, version 4.1.5* Very poor ### 1/5 — New update erased all login data *2026-04-21, version 4.0.9* Deleted everything and won’t accept login again ### 1/5 — Unnecessarily hard to log into *2026-04-13, version 3.9.15* And little in the way of useful functionality. ### 1/5 — No optimizada último iOS *2026-04-10, version 3.9.15* Va fatal. Los botones no se ven. Cuesta iniciar la sesión. Y aceptar acuerdos porque los botones quedan fuera de la pantalla del teléfono ### 1/5 — App is a joke..why even put something like this out?? *2026-03-18* The latest update has the login button below the screen so you cant even hit the button to login.. makes me want to change my policy app is so bad. Better to not even have an app than to release something so pathetic. ### 1/5 — La aplicación tiene una experiencia de usuario mejorable. *2026-03-05, version 3.9.15* La sesión se cierra demasiado rápido y cada vez obliga a repetir verificaciones multifactor, algo excesivo incluso comparado con apps bancarias. Además, el proceso para pedir una videoconsulta es complicado: no se muestran horarios ni se puede elegir cuándo te atienden, solo indica que la cita queda pendiente de asignación, lo que obliga a estar pendiente del teléfono todo el día. En otros seguros es más sencillo, ya que muestran horarios disponibles, puedes elegir una hora concreta y además ofrecen distintas especialidades médicas, no solo medicina general. ### 1/5 — Terrible *2026-02-26, version 3.9.7* Formatted so can’t login—the button is completely off screen ### 1/5 — Awful *2026-02-25, version 3.9.7* There isn’t a worse app on earth. Whoever built it must be in their 60s. I don’t know how Apple even accepted it on the App Store. It’s terrible. Cigna has 10 different polished apps but I’m stuck using this one… ### 1/5 — De las peores app que he visto *2026-01-06, version 3.9.1* Trabajo en el desarrollo de aplicaciones y esta app es lo peor que he visto en mucho tiempo tanto en funcionalidad como en la experiencia del usuario. No está traducida a varios idiomas, no es intuitiva, al lograr pedir una cita si intentas entrar de nuevo te saca al momento de cargar, lo cual hace que pierdas tu cita. Muy grave que Cigna no mejores sus aplicaciones hacia una mejor experiencia del usuario. ## Most praised reviews (10 highest-rated) ### 5/5 — Servicio excelente *2024-05-14, version 2.10.20* No puedo estar más contenta, han solucionado mis problemas de salud sin que tenga que ir a urgencias. Muchas gracias! ### 5/5 — Really helpful app *2018-03-30, version 1.5.0* Great app, help me to have better understanding for my wellness status. ### 4/5 — App need improvements but has huge potential! *2024-12-07, version 2.12.11* I’m excited to start my insurance plan with Cigna, they have loads of information on how to have a good health. Sadly the app doesn’t work well not allowing to access them. First thing they should do is adding a feedback button in the app. ### 4/5 — TouchID *2018-03-28, version 1.5.0* Can we have a feature to sign in with TouchID? ### 3/5 — Terrible *2025-03-22* It’s just terrible, this app doesn’t match procedure provided by the customer support team! I cannot login to get help when it’s needed. You are terrible!!! I would rate you minus star if such option will be available. ### 3/5 — Prescription *2021-11-05, version 2.1.12* Mu doctor said she will write prescription and sent tru this app but i found nothing. Where do i see it? We use teleconsult. ### 2/5 — Login button not accessible *2026-05-08* On the login page, the login button is at the bottom of the page and on my phone (iPhone 12 Pro) is not visible. I cannot access it. Please advise. Thanks ### 2/5 — Not good *2025-06-27, version 3.5.1* It honestly looks like an app from 2010. Barely functional. ### 2/5 — Login remember me feature broken *2023-08-27* App constantly logs me out and never remembers me, sometimes it crashes half way through using it and it opens up on the login screen ### 2/5 — Remember login *2023-02-03* Such a poorly designed app. No wonder our company decided to switch to AXA. Even if I toggle to remember login details on the iOS app, I have to enter credentials every single time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*