# CIMB Bank Philippines — user reviews > 162 indexed App Store user reviews of CIMB Bank Philippines by CIMB Bank Philippines, Inc., rated 4.50/5 from 189 ratings. - Source: https://appshunter.io/ios/app/cimb-bank-philippines/id1603056657/reviews - App overview in markdown: https://appshunter.io/ios/app/cimb-bank-philippines/id1603056657.md - Rating breakdown: 5★ 152 · 4★ 11 · 3★ 6 · 2★ 0 · 1★ 20 ## Newest reviews (14 of 162) ### 5/5 — Transfer *2026-04-10* Seamless experience **Developer response:** Thank you for giving us a 5-star review! We really appreciate you taking the time to share your feedback. We'll make sure that you'll keep getting the best all-digital banking experience with us. In the meantime, make sure you're updated with the latest news about CIMB by following us on Facebook and Instagram @CIMBBankPH. Thank you! ### 5/5 — Napakahusay *2026-04-09* Maaasahan at mapagkakatiwalaan **Developer response:** Thank you for giving us a 5-star review! We really appreciate you taking the time to share your feedback. We'll make sure that you'll keep getting the best all-digital banking experience with us. In the meantime, make sure you're updated with the latest news about CIMB by following us on Facebook and Instagram @CIMBBankPH. Thank you! ### 5/5 — Fast and reasonable *2026-04-04, version 3.19* Fast and no transfer fees I think upto 3 transactions ..?! ### 5/5 — Great app *2026-04-01* Love the free transfer **Developer response:** Thank you for giving us a 5-star review! We really appreciate you taking the time to share your feedback. We'll make sure that you'll keep getting the best all-digital banking experience with us. In the meantime, make sure you're updated with the latest news about CIMB by following us on Facebook and Instagram @CIMBBankPH. Thank you! ### 5/5 — Overpayment still accepted *2026-03-27, version 3.17* There’s no face to face transaction, there’s no po option to talk to a customer service personnel in the customer service hotline. Seems like you don’t want your customers to talk to any of your representatives. I got 100k limit last Friday, March 28, 2025 I’ve paid 130k plus in the CIMB app., because that is my due amount to pay. Then a message popped-up while in the transaction stating I’m paying over to the billed to me, and if I continue the over amount will be my extra fund something(not exactly that phrase). I just wanted to know where did the overpayment went in? ### 2/5 — Poor digital transaction *2026-03-15, version 3.17* Im trying to update my password and transfer funds but keep bringing error despite of available funds and correct password used ### 5/5 — good *2026-03-12, version 3.17* so nice ### 5/5 — Helpful *2026-03-11, version 3.17* As OFW this app helps me to make transactions without hassle. ### 5/5 — Awesome! *2026-03-05, version 3.17* App is easy to use and navigate. ### 5/5 — CIMB for the win *2026-03-02, version 3.17* Fast and Smooth Transaction. CIMB does not charge anything for money transfers even to other banks! It also gives you Insurance just by having atleast 5k in your account. This is unbelievable! I am staying and will be patronizing CIMB! This is really excellent. ### 5/5 — Easy to use *2026-02-27, version 3.17* Nice apps ### 5/5 — Love it *2026-02-25, version 3.17* Napaka ganda ng CIMB bank ### 5/5 — The best app *2026-02-24* The best app **Developer response:** Thank you for the feedback, Mrkjrdnfgrcn! We're glad you're enjoying our services. Our customers' ratings always inspire us to work hard and make sure they get the best experience in the app. To stay updated on the latest news about us, do follow us on Facebook and Instagram @CIMBBankPH ### 5/5 — Fast transaction *2026-02-24, version 3.17* Great app and easy access ## Most critical reviews (10 lowest-rated) ### 1/5 — ACCOUNT CLOSED?! *2026-07-13, version 4.3* Dear CIMB Customer Support, I am writing to ask for your assistance regarding my account, which has been closed. Since I no longer have access to my account, I am unable to submit a support ticket through the app, so I am reaching out via email instead. I would like to request help in recovering or claiming the funds remaining in my account. I have already submitted my valid ID and a selfie for verification, but I was informed that my selfie did not match your verification requirements. I was also advised that the review process would take 1–2 days. However, it has now been a week since my account was closed, and I have not received any updates regarding my case. Because my account is closed, I cannot create a support ticket or follow up through the usual channels. I kindly ask for your assistance in resolving this matter as soon as possible and would appreciate any update on the status of my verification and fund recovery. Thank you for your time and understanding. I look forward to your prompt response. ### 1/5 — The customer service is too generic and could not explain what is needed *2026-07-11, version 4.3* I have a REVI Credit loan with a 36-month term, and I am currently on my 25th month of repayment. Recently, I noticed that late fees and other charges were added to my account.I have been contacting customer service regarding this issue, but all the responses I have received have been generic and have not specifically addressed my concern.I already provided screenshots of my payment history as well as proof of the actual payments made. Based on my records, all payments were made on time and in the correct amount. However, it seems that my explanations and supporting documents are not being properly reviewed or understood.I would appreciate a clear and detailed explanation of why these late fees or charges were applied to my account. If there was an error, I request that the charges be reviewed and corrected accordingly. As a customer, I expect transparency regarding any fees assessed on my account. ### 1/5 — WHAT A NIGHTMARE!!! *2026-06-10, version 4.0* I am switching to other digital bank now but let me tell you why: This app has been my preferred app for a year now I believe. Now there’s this so-called ANNUAL REVIEW that they require as mandatory for security purposes. I don’t mind submitting documents in regards to my remittance transactions as proof of income but what upsets me is that they keep declining my documents showing proof of transactions (from WISE to my upsave). My employer sends money thru WISE, and WISE sends that money straight to my UPSAVE. Their support is a HEADACHE. Also their app frequently goes under MAINTENANCE these days. What other reasons should I cling to? For why I should stay with this app. For any practical reasons and technicality, there’s no more.. Why would I bother my employer to process COC just for me to maintain a savings account? Worst of all, This account of mine doesn’t even have REVI and other features enabled in the first place, so?? I am done!!!! Horrible support. ### 1/5 — Not for OFW *2026-03-06, version 3.17* I am extremely disappointed with the service of CIMB Bank Philippines. My account was suddenly blocked for withdrawals due to a “security review” that was supposed to be completed within 24 hours. It has now been more than 48 hours and my funds are still inaccessible with no clear resolution. As an OFW, this situation is very concerning. Many of us rely on quick and reliable bank transfers to send money to our families in the Philippines. Unfortunately, this is not the first time that transfers to other banks have triggered restrictions on my account. Each time this happens, the account gets blocked and it takes a long time before access is restored. A bank handling people’s savings should understand how critical timely transfers are, especially for families depending on that support. When your own money becomes inaccessible without clear communication or prompt resolution, it creates unnecessary stress and uncertainty. Based on my experience, I cannot recommend this bank for OFWs who need to send money urgently to their families. Reliability and accessibility of funds are extremely important, and currently this service does not provide that level of confidence. ### 1/5 — Worst service *2026-03-02, version 3.17* This bank is a waste if time and money. They close your account without prior notice and won’t return your money. If you try to contact their customer service, they will provide no helpful solution. ### 1/5 — Worst app *2026-02-28* Useless!! Having trouble logging in, if go thru so hard to send money!! **Developer response:** Hi Resign! Apologies for the inconvenience. We want to make things better for you. Can you share with us what happened so we can help you more? Please raise your concern to our Customer Care Team available daily from 6:00 AM to 10:00 PM. Just dial #CIMB (#2462) on your phone or +632 8 924 2462 via a landline. Thank you. ### 1/5 — App is so hard to navigate *2026-01-16, version 3.15* I don’t use the app very often just for transfers and for savings. But on the new update of the app, it was so hard to navigate and it was so frustrating. The details you need is not upfront, it feels that I am on a maze every time i need to check a very general information. You know what, I was just trying to find the account number!!! Why is it not available on the front page!!! It was so annoying. Another example, I was looking for the recent transaction and it took me time to realize that it was on the bottom part. Why is it there???? This could be acceptable if the transaction is showing even just a few at the bottom so i know that it’s there. But with CIMB bank, it will show a very little account details,then the promos are all over the place. Just sharing my thoughts on the app as this is not the first time I got frustrated for finding a general information on the app. Your version years ago is lot more better. ### 1/5 — Cleared My Balance, Not My Sanity *2026-01-12, version 3.15* Using this app is an exercise in patience. The UI is far from user-friendly navigation feels like a scavenger hunt, and even basic actions are unnecessarily complicated. Customer service doesn’t help much either, with tickets often left unresolved. The worst part, however, is the payment “reminder” system. Even when an account is not overdue, users are flooded with calls, texts, emails, and in-app notifications. At that point, it stops being a reminder and starts feeling like harassment relentless, obnoxious, and completely unnecessary for customers who pay on time. I’m deleting this app soon. I’m only waiting for customer service to respond to my ticket regarding account closure, because the app refuses to let me close my account claiming I still have an outstanding balance even though their own records clearly show that everything has already been paid. I even paid off my credit in full despite still having months left, just to escape this banking experience. That alone says enough. ### 1/5 — Be Careful! *2026-01-05* For context, I placed funds in a time deposit last year with a stated fixed interest rate of 6%. Upon maturity, the credited interest was significantly different from what was advertised and expected. Additionally, the deposit appears to have been automatically reinvested without my prior knowledge or explicit consent. When I proceeded to withdraw the funds—under the reasonable assumption that the deposit had already matured—I was charged a ₱4,000 documentary stamp tax along with a 20% tax. I reached out to customer support to request clarification and correction, but it has now been over a month without any update. One can only assume there may be insufficient resources dedicated to handling client concerns. Fortunately, I only placed less than ₱1M in this time deposit. I was initially planning to place ₱10M this year, but that plan has understandably changed. For comparison, I maintain time deposits with other banks, including UNO, where maturity proceeds are automatically credited back without forced reinvestment or unexpected charges. Transparency and timely communication would have made a significant difference in this experience. **Developer response:** Hi MadLuluX! We're sorry to hear about your experience and any inconvenience it may have caused. Your feedback is invaluable to us, and we take it very seriously. Please know that we're committed to making things right. If you need any further assistance, please log in to your account, go to "Help Center" under the menu, and tap "Need help?". Our customer care agents will be happy to help you. Thank you! ### 1/5 — Still unable to log in with the app. *2025-11-29, version 3.12* It’s been a month and still the app has yet to fixed. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app ever *2026-07-30, version 4.4* Love this app!!!!! ### 5/5 — Reliable *2026-07-29, version 4.4* Thanks CIMB and more power, hope that i can gain more interest rates in my bank deposits. ### 5/5 — save tiime and money😊 *2026-07-22, version 4.4* easy and convenient to use. great apps love it ### 5/5 — CIMB REGISTRATION *2026-06-09, version 4.0* REGISTRATION IS VERY QUICK SO EASY AND ACCESSIBLE GOOD THING OUR COUNTRY IS COPING UP WITH THE DIGITALIZATION OF THE WORLD ### 5/5 — Thank you CIMB *2026-06-02, version 4.0* I am truly grateful to CIMB Bank for being a reliable financial partner during a challenging time in my life. Their flexibility and willingness to work with customers have given me the opportunity to manage my obligations in a way that feels achievable and less overwhelming. What I appreciate most is how they provide options that help people regain control of their finances and work toward greater financial stability. Sometimes, all we need is a little breathing room to get back on track, and their assistance has made a meaningful difference for me. Financial challenges can happen to anyone, and having an institution that offers understanding and practical solutions can be incredibly valuable. I am thankful for the chance they have given me to fulfill my responsibilities while continuing to move forward one step at a time. Thank you, CIMB Bank, for helping me navigate this season of my financial journey. Your support has been a big help, and I sincerely appreciate it ### 5/5 — Best digital banking app *2026-05-12, version 3.19* ❤️ ### 5/5 — Send money to other bank *2026-05-08, version 3.19* So fast ### 5/5 — Nice *2026-05-02, version 3.19* ❤️ ### 5/5 — Fast transaction with ni fees *2026-05-01* Helpful ### 5/5 — Sending money Insta pay *2026-04-15, version 3.19* So good nice bank ilove it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*