# Cincinnati Open — user reviews > 67 indexed App Store user reviews of Cincinnati Open by Cincinnati Tennis LLC, rated 2.60/5 from 178 ratings. - Source: https://appshunter.io/ios/app/cincinnati-open/id1528446624/reviews - App overview in markdown: https://appshunter.io/ios/app/cincinnati-open/id1528446624.md - Rating breakdown: 5★ 53 · 4★ 8 · 3★ 10 · 2★ 31 · 1★ 76 ## What do users think of Cincinnati Open? Overall sentiment: negative **Pros** - 👍 Shows every match at once - 👍 App has all information needed - 👍 Mobile ticketing easy to use - 👍 Informational and interactive **Cons** - 🐛 App is horrible and squished on iPhone - 🐛 Daily updates are too frequent - 🐛 Inconsistent scores and data - 🐛 Difficult to navigate and find information - 🐛 Login issues and account problems - 🐛 Ticket transfer and management dysfunctional - 🐛 No live interactive map - 🐛 Poor internet/wifi experience - 🐛 Username/email login confusion - 🐛 App is broken and unusable - 🐛 Data is never up to date - 🐛 Cannot see future schedules - 🐛 Draw without seeds indicated - 🐛 Location services forced - 🐛 Results posted too slowly - 🐛 Missing players from list - 🐛 UI is a mess - 🐛 Ad banner blocks content **Commonly reported bugs** - Cannot select players to add to favorites - Everything is squished on iPhone screen - Scores and schedule listed off screen - App requires updates daily/frequently - Different data and scores shown on multiple iPhones - Username requested but forced to log in with email - Difficulty transferring tickets - Email not working as login after update - Cannot access purchased tickets - App logs out after mandatory updates - No account exists when resetting password - App shows splash screen ad that cannot be dismissed - App does not start, shows bouncing ball - Match/court info not always accurate - Player names not showing up fully - Scores not properly formatted or aligned - Cannot login in again after updates - App doors not start now, just bouncing ball - Order of play screen is blank half the time - Live scores don't update - Cannot sort play by time - Cannot find players in app search - App is not like last year's version - System update required twice in three days - Cannot see schedule for next day - App doesn't update regularly - Clicking draw sheet or order of play does nothing - Practice schedule hard to find - Does not show correct player list - Results page is an iFrame that doesn't scroll - Data issues with order of play not displaying properly - Error message when trying to get notifications for female players - App won't let me click on female players for notifications - Cannot find players as they are sorted into groups - Practice schedule under 'Venue' instead of 'Schedule' - Home screen showing old scores - Stuff overlapping everywhere - Matches finished days ago still marked as live - Ad banner across the top blocks selection **Most requested features** - Add a live interactive map with directions - Improve internet/wifi connectivity - Streamline Ticketmaster interface - Allow saving tournaments for reminders - Provide a printable order of play - Indicate seeds in the draw - Make it easier to find draws and live scores - Add dark mode option - Improve player search functionality - Allow clicking court names to see map ## Newest reviews (16 of 67) ### 2/5 — Poor *2026-08-23* App is poor - hard to find what you need and the often the data is wrong. For example, Tiafoe is playing in the Final and they show Nakashima as playing instead. A great example of not paying attention to the details - poor job ### 3/5 — Won’t do what it’s supposed to *2026-08-16* Will not give me notifications for players’ matches no matter what I do. Everything is turned on and absolutely nothing works except notifications for on site stuff… when I don’t even live in Ohio and am not there. FIX THIS preferably before the tournament is over!!!! ### 3/5 — Weather notes *2026-08-15* With the severe weather in Cincinnati this week some weather updates would have been helpful. Delays in gate times and anticipated opening times would have been helpful. ### 2/5 — No real time info *2026-08-15* During the rain delay, the app had no information about tournament plans or when play might resume. Fans were instructed to seek shelter; the shelter contained no windows so we were unaware of weather conditions. An app created to assist with onsite experience should be able to provide reasonable updates. ### 2/5 — Disappointed *2026-07-01, version 2.1.2* Am I the only one who can't select players to add to my favorites?? Disappointing. ### 2/5 — Too many updates *2025-08-14, version 2.1.1* I’ve never had an app that requires updates daily. Too much!! ### 2/5 — Better app needed *2025-08-12, version 2.1.1* Wish the app experience aligned with the facilities upgrade. App constantly wants to update, no map of facilities directly on app, match/court info not always accurate. ### 2/5 — User friendly *2025-08-11* The format is terrible on an iPhone. Some players names don’t show up fully. If the name is too long, forget about seeing the correct score show up correctly. Please make some changes. ### 2/5 — Daily updates *2025-08-11* I used this as I went to two sessions of the tourney. If able, the updates to the grounds are great! Go in person! The updates to this app? Frequent and annoying. Will likely delete and bookmark the site. ### 1/5 — The app is currently broken *2025-08-11, version 2.0.8* Do the tournament managers know that right now, at 10:35 EST on 8/11/25, if you open the app it shows a splash screen ad for a local Pepsi bottler… that you can’t dismiss? There is no visible way to close the ad, and if you tap it a web page opens in your registered browser. But you can’t actually enter the app, it just endlessly opens the web page for this other company no matter where you tap, swipe, etc. How could this possibly happen in the middle of the tournament?? ### 2/5 — Just google it *2025-08-10, version 2.0.8* Does not do the basics, doesn’t have a map, for the results is faster to search on google than what this app does. ### 2/5 — Too many updates *2025-08-10, version 2.0.8* Too many updates required in a short span of time. ### 1/5 — Work in progress *2025-08-09, version 2.0.8* Really hard to find the courts on the map, when and where players are playing, needs work ### 1/5 — Upgrade the app as well as the grounds *2025-08-08, version 2.0.7* Total garbage. Doesn’t fit screen, can’t see what’s happening because numbers jumbled on top of each other. Awful, can’t get any information. ### 1/5 — No working *2025-08-07* This app is nothing like last year’s. You cannot sort play by time. You look for a player- cannot find them. The website has Garcia playing. Go to players on this app, search Garcia- no Garcia. Not user friendly at all. And I had to do a system update twice- it’s the third day of the tournament. ### 1/5 — Just broke the app with this update!! *2025-08-07, version 2.0.7* App doors not start now, just bouncing ball… ## Most critical reviews (10 lowest-rated) ### 1/5 — Why is this app so terrible? *2026-08-22* I tried to use this to follow what is going on in the stadium while attending the tournament. The upcoming schedule for the next day is never complete and doesn’t update. Why can I not click on an upcoming match to get details on the players until the match starts? I give up and get my information elsewhere which is more accurate. ### 1/5 — Horrible *2025-08-16* I got this app to follow the tennis but it is horrible, I use it on an iPhone and everything is squished on the screen. Had a hard time seeing scores and schedule. The main screen was squished and to follow scores and times, they were listed off the screen to the right and not viewable. ### 1/5 — 2025 Experience *2025-08-13* Just got back from the Cinci Open. We loved a bunch of the updates on the grounds, stadiums, practice courts, food & bev, experience, etc. BUT, this app is awful. I’ve been involved in data-driven F500 marketing tech, including apps and mobile for 10+ years, and this is the worst app experience I’ve seen in many years. It’s as if they started creating it 2 weeks ago and just launched it with no plan or feedback. The constant updates also point to this. So funny that 4 of us can be together on the grounds and we show different data and scores in the app on our individual iPhones, even when refreshing. A big issue…In this day and age, how can you not have a layout and live interactive map experience showing where you are and where you want to go to see a match/court? This was more of an issue than it should have been because the navigational signage is almost non-existent on the grounds. This was probably the most frustrating part of the experience. Finally, the internet seemed a bit better on the grounds but you should have a seamless wifi/internet experience for an event like this. It’s still funky. ### 1/5 — Did the developers even try this? *2025-08-13, version 2.1.1* Why ask for a username when you are forced to log in with your email? ### 1/5 — Worst app ever *2025-08-12, version 2.1.1* Our group of 6 has been trying to transfer our tickets from the buyer to our accounts. We’ve been at it for an hour and 2 of us are IT people. Total fail ### 1/5 — Update app daily *2025-08-12, version 2.1.1* Get ready for this app to take a daily dump and your phone is the toilet ### 1/5 — Terrible *2025-08-12, version 2.1.1* Have to update every day and when you do it logs you out your email doesn't work as login next time. Can't access the tickets we bought. ### 1/5 — Practically Worthless *2025-08-11* I downloaded the app one hour before entering the venue. When I went to use it an hour later it was requiring an update. I couldn't get an internet connection in the venue to update so I was unable to use the app on day one. I updated that evening and the app was functional on day two. However, the scores are not properly formatted so you can't read the score especially after the 2nd set. The scores are also hard to follow as they don't "line up." I just used my Tennis One App for scores. I guess the app would be useful for general info thus the 1 star. ### 1/5 — Cannot login in again *2025-08-11* It seems like every time they do a mandatory update on this app, I am unable to log into my account. When I click on to reset my password, it says no account exists. This is the way to manage our tickets, including downloading them to use or transfer, and it is completely dysfunctional. Very very frustrating. ### 1/5 — Data is never up to date *2025-08-11, version 2.1.0* Why bothering building an app is the data such as schedule is never up to date. Ridiculous! The screens around the tournament are your best bet. ## Most praised reviews (10 highest-rated) ### 5/5 — I continued to use this app even when not on site! *2026-08-23* One of the most helpful and intuitive sports apps I’ve used. Great for navigating on site for matches and events. The score and schedule features are smooth and show details that other apps require clicks to view. ### 5/5 — Great addition *2025-08-16* So happy there is an app finally!! Great work! ### 5/5 — It’s insane *2025-08-11* It shows every match at once ### 5/5 — Best Tennis App Ever!! *2021-08-10* This app is a great way to not only purchase tickets but manage and access your tickets. The simple sign in features and ability to transfer tickets to Apple Wallet make is so user friendly! The ticket staff was so helpful when I called in also. ### 5/5 — Great App *2021-08-10* I spoke with some ticket staff members and they walked me through the process of using the app for my digital tickets. I was apprehensive but they made the process very easy and the app is great! Very happy the revamped this and can’t wait for the tournament! ### 5/5 — love this app! *2021-07-22, version 1.0.1* Very informational and interactive! ### 5/5 — Worth the download! *2021-07-22* The app has all the information you need. Your tickets, the food available, the order of play. It’s got it all! ### 5/5 — Love this app *2021-07-22* I’ve been going to the tournament for years and this app has really improved! All tournament essentials can be found in the app and mobile ticketing seems very easy to use. Excited to use it at the tournament his year! ### 5/5 — Easy Fix for updated review *2020-08-23, version 1.0.0* Your ad banner across the top of the app blocks the ability to select your day of play. Move the banner, or extend the days, or just fix the coding so they don’t overlap. ### 4/5 — Needs simple improvements for 5 stars *2025-08-11* Cool updates to the aesthetics- but it should be much easier to find where you are going/access the court maps- even better would be a map that directs you to the court you want to go to from where you currently are standing, but that’s not necessary- the court map is so hard to find and when you do so hard to READ, any improvements to that would be greatly appreciated. Also- the ticketmaster interface needs to be smoother, it was better before. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*