# Cinema - Perks at Work — user reviews > 74 indexed App Store user reviews of Cinema by Next Jump, rated 3.70/5 from 3 ratings. - Source: https://appshunter.io/ios/app/cinema-perks-at-work/id1370356665/reviews - App overview in markdown: https://appshunter.io/ios/app/cinema-perks-at-work/id1370356665.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Cinema? Overall sentiment: negative **Pros** - 👍 Easy to use (historically) - 💰 Good discounts (historically) - 🚀 Quick purchase process (historically) - 💡 Access to multiple cinemas (historically) **Cons** - 🐛 App doesn't work - 🐛 Constant crashing - 🐛 Login issues - 🐛 Payment verification problems - 🐛 Misleading prices - 🐛 Limited location options - 🐛 Outdated app - 🐛 No updates for years - 🐛 App stuck in maintenance - 🐛 Unusable for intended purpose - 🐛 Bad gateway errors - 🐛 Account not recognized - 🐛 Captcha errors - 🐛 More expensive than direct purchase - 🐛 Refund issues **Commonly reported bugs** - reCAPTCHA check failed - Account not recognized - 502 Bad Gateway - Doesn't allow booking other than Bluewater - More expensive than direct purchase - Cannot log in - Card ID procedure does not work - Transaction approval loop - App closes when checking texts for validation - Minimizing app resets transaction - Payment authentication loop - No Apple Pay - Email support not working - Only location 1 tickets available - Laggy app, no loading spinners - App undergoing maintenance for extended periods - App keeps crashing - App no longer loads - App crashes when clicking settings - App stuck in maintenance mode - App doesn't load or crashes - Captcha does not work on iOS - App doesn't load and crashes - Misleading prices - Feedback tool broken - Login circling but not logging in - App doesn't work for Cineworld employees **Most requested features** - Hide or delete used codes - Indicate used tickets - Add Apple Pay option - Bring back website functionality - Fix app for Cineworld employees - Include all Perks at Work features ## Newest reviews (20 of 74) ### 2/5 — Pathetic App *2025-07-07, version 1.8.4* Most times it doesn’t work. There is one issue or the other. Now it says “reCAPTCHA check failed. Please try later.”, but there is no provision for captcha. Good job app testing team. ### 1/5 — This app is not fit for purpose *2023-12-28* It would be handy if this app actually worked for its intended use. As someone else already pointed out in their review, purchasing tickets via this app is impossible. When paying, transaction is required to be approved via banking app and when doing so, cannot return to finish the transaction as it aromatically boots you back to main screen, cancelling the purchase. So maybe perks at work should focus on fixing this app first before so blantantly pushing it via their website when trying to get ticket vouchers. Shame on you. ### 1/5 — Literally doesn’t work *2023-12-14, version 1.7.6* If you have to validate a credit card code, the app closes when you check your texts ### 2/5 — Needs a fix *2023-12-01* There seems to be an issue where minimising the app or switching to another one resets the app to the landing screen and cancels any in-progress transactions. As my bank requires me to switch to its app to approve the payment, this makes completing the order impossible. I hope this can be fixed as otherwise it’s incredibly useful as a frequent cinemagoer. ### 1/5 — Functionality fail *2023-11-18* This app should be really handy but it has stopped working properly. Lots of errors and as others have mentioned when you need to leave to authenticate payment it restarts the whole process so is a vicious circle. Also why no Apple Pay? Sloppy. ### 1/5 — Terrible *2023-11-13* On attempting to purchase tickets via the app, it requires me to open my bank app to approve my transaction. However, when I open my bank app, approve and re-visit the Cinema app, the transaction disappears and cancelled. This has proven quite challenging for me to purchase cinema tickets and appears to be a flaw in the functionality of the app. The email address provided in the support information does not work and get postmaster deliver failed notification when attempted to contact ### 1/5 — Couldn’t buy tickets *2023-10-26, version 1.7.6* Tried to buy tickets today. Got to payment page and was asked to verify using my credit card app, something I do on other sites regularly. When I returned to Perks at Work it had left the payment screen and returned to the cinema selection screen. It then told me verification hadn’t worked. Tried multiple times but have had to give up and buy without the discount. Tried to report the issue using their link but it was rejected/undelivered. ### 1/5 — Wish I could give zero star *2023-08-24, version 1.7.3* Login screen says recaptcha failed. But there is captcha appearing. Worst experience. ### 1/5 — Only location 1 tickets available for cineworld *2023-07-24, version 1.7.3* Why only location 1 tickets available? No information as to why and how long. ### 1/5 — Doesnt work *2023-05-14, version 1.7.3* Doesnt work for cineworld employees ### 1/5 — Laggy app *2023-04-10, version 1.7.3* The app is laggy and doesn’t contain basics like loading spinners so you aren’t sure if you have logged in or the app has crashed. It just shows the login screen for up to 10seconds ### 1/5 — App doesn’t work *2023-01-25, version 1.7.0* App had been undergoing “maintenance” for a long time. It no longer works. Don’t bother downloading. ### 1/5 — Keeps crashing *2023-01-25, version 1.7.0* As others already pointed out the app keeps crashing - avoid. ### 1/5 — Keeps crashing *2022-11-13, version 1.7.0* As the title suggests the app is unusable and keeps crashing. Waste of time. ### 1/5 — Cannot log in anymore *2022-11-12* Since this went down for maintenance in May 2021 this app I longer works. Initially you were able to view purchases made online at Perks at Work but now I cannot log in anymore. On raising it with Perks at Work several weeks ago they said there was no app. I sent them screenshots to show that it was still available in the App Store and they said they would look into it. Clearly they haven’t as it’s still here. ### 1/5 — When are you fixing the app? *2022-11-11, version 1.7.0* Very useful if you can! ### 1/5 — Crashing!!! *2022-11-10, version 1.7.0* Constantly crashing every time ### 2/5 — No longer works *2022-10-04, version 1.7.0* This was a handy app, but no longer does anything. Has been on “maintenance” for months. ### 2/5 — App hasn’t worked in weeks *2022-10-01, version 1.7.0* Repeatedly shows an error message saying the app is down for maintenance. Seems to have been not working for months. When it does work it’s very useful tho ### 1/5 — App still in maintenance *2022-09-30, version 1.7.0* When will the app work again? It’s been ‘in maintenance’ for months. It’s so much easier to use this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in *2025-04-20, version 1.8.4* The app just keeps saying reCAPTCHA check failed. Please try later. Terrible app, spent nearly an hour trying to to get tickets with no avail ### 1/5 — Stopped working *2024-12-20, version 1.8.3* Absolute rubbish. I used to use this all the time, then it stopped working! Keeps saying account not recognised. ### 1/5 — Bad Gateway while logging in- been like this for months! *2024-11-17, version 1.8.0* Tried to delete and reinstall it, still doesn’t work. Been coming up with a 502 Bad Gateway screen for months now, i cant use it. ### 1/5 — Showcase bookings *2024-10-26, version 1.8.0* Absolutely rubbish site!!! It doesn’t allow you to book anywhere other than Bluewater! Not a perk just a pain in the ?? ### 1/5 — More expensive than just buying directly from the cinema *2024-10-02, version 1.8.0* Not sure what’s happened to this app over the years but it has become terrible and pointless. Bought 2 Odeon tickets through the app which cost me £20.60 but then when putting the subsequent voucher code into the Odeon website to actually get the tickets, I had to pay another £12. £32 altogether when if i just bought them from Odeon directly it would have been £30. What the hell is the point of this app? Especially the faff that you have to go through just to get the tickets and then on top of that you’re worse off??? Either sort it out or close the app down! ### 1/5 — Doesn’t Work At All *2024-08-09, version 1.8.0* Clearly they don’t want us having this workplace benefit anymore because anyone in their right mind can see that this app doesn’t work!!! ### 1/5 — Cheaper in odeon itself *2024-07-19, version 1.8.0* Downloaded this app for discount prices but were in fact more expensive than buying from the cinema itself. Pointless ### 1/5 — stupid app *2024-06-18, version 1.8.0* thought i’d book cinema tickets through this app since my manager had told me you get good discounts on it, so i go and get 2 adult cineworld tickets for £15.90 thinking that’ll be how much my tickets will be when i put the code in on cineworld but when i go to the cineworld website and then put my code in at the checkout it only took off £2 per ticket and it still wanted me to pay the full £30 ??!! so what the hell did i just spent £16 on??? a barcode??? so stupid that i can’t even get a refund either ### 1/5 — Login *2024-02-20, version 1.8.0* I can’t even login to my account. Typed in my password many times and I know my password is correct, so I’ve even gone on to forgot password and it is still asking me for my password to login. Clear errors with this app smh ### 1/5 — Card ID proceedure does not work *2024-01-18, version 1.7.6* As others have said it is impossible to use this app for the intended purpose currently. Had same issue with banking app that others described (using an iphone if that makes a difference) ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use! *2018-12-18, version 1.2.2* Brilliant App, very easy to use and saves ££££ at the till!!! ### 5/5 — Great! *2018-11-16* Really good in selecting the desired cinema and the tickets are displayed in a simple way. No hassle in logging in on the normal web or searching for the tickets when you just have a easy to use app! Amazing discount too, i save £7-£10 per purchase! ### 5/5 — Excellent App *2018-11-15, version 1.1.5* What a great perk for an employer to offer! Hugely valuable to working parents who like to treat their kids at the weekend, without breaking the bank! Love it!! ### 5/5 — Great Cinema App *2018-11-07* Since downloading this App purchasing cinema tickets couldn’t be easier. This saves so much time and hassle once you’ve got yourself set up and ready to go. The discounted tickets are fantastic and you have the opportunity to get tickets for numerous cinemas. Highly recommended! ### 5/5 — Great layout and easy to use! *2018-11-04* I found this app easy to navigate and find what I was looking for, making it simple and user friendly. Giving you all the options for different cinemas and showing your previous purchases allowed me to choose the product I wanted to buy quickly. I use this app every time I plan a cinema trip! ### 5/5 — Cinema Perks App *2018-11-03, version 1.1.5* This is a great App and a great scheme. I use it regularly. It’s so much easier now. Brilliant. 👍 ### 5/5 — Cinema app *2018-11-02, version 1.1.5* This app is great so easy to use Quick and fast ### 5/5 — Makes saving at cinema so easy *2018-11-02* Love this app. Finding the e-code I need and purchasing is super easy and slick. Greatly improved experience from just using mobile version of website. Would 100% recommend to a friend. ### 5/5 — Very streamlined, simple *2018-11-02* Super quick and easy, I think you can get tickets within about 10 seconds! Really like this app, and will continue to use a lot. ### 5/5 — Love this app!! *2018-11-02, version 1.1.5* I use it all the time and it is very quick and easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*