# Cinema West — user reviews > 52 indexed App Store user reviews of Cinema West by Mobile Moviegoing, Llc., rated 1.50/5 from 57 ratings. - Source: https://appshunter.io/ios/app/cinema-west/id1054286784/reviews - App overview in markdown: https://appshunter.io/ios/app/cinema-west/id1054286784.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 1 · 2★ 5 · 1★ 46 ## Newest reviews (14 of 52) ### 1/5 — I hate this app *2025-06-08, version 6.0* Every single time I try to use the app it crashes or freezes. They really need to take some time to completely remake it. ### 1/5 — Literally Worst App on my Phone *2025-05-23, version 6.0* Horrible all around. ### 1/5 — Serious issue *2025-03-29* You guys have a serious issue with the way the app is lad out. It only allows you to do a Quick Look up. You can’t go home to view all movies. I like to see all my options on a specific day. Not have to look at a movie one at a time. I don’t think it’s my phone because I didn’t have the issue before you added this feature. Please fix it. If I could attach a picture to show you what I mean I would. Otherwise I like the app but I am giving it a 1 star until this gets addressed. ### 1/5 — Worst movie app ever *2025-03-01, version 6.0* You can’t see what’s playing. You have to guess where to sign in. And purchasing tickets is a nightmare. Do better! ### 1/5 — Two Star app updates to One Star app *2025-02-20* New update is so bad I wonder who thought it was a good idea. It used to be at least a decent, and somewhat useful way to see all movie options at my local theater, although the rewards tab never worked. Now it’s most just silly and frustrating. I must choose a movie first, going by only the title (no image or clue about the movie), then the date, and then time…only to see it’s not even playing locally. Back to Fandango app for me. ### 1/5 — useless *2025-02-12, version 6.0* white screen ### 1/5 — Good Cinema. Horrible app. *2025-01-19* The app is bad. Show me the movies and the show times. Don’t log me out constantly. It looks like this was a bad port from their mobile web app. ### 1/5 — Being charged monthly, can’t get ahold of support *2024-10-30* Honestly, I think I’m being hustled out of $20 per month. It worked the day I bought it and that’s it. Being charged monthly, can’t get ahold of support, can’t login. Please send help if this is a real subscription. ### 1/5 — Horrible App! *2024-09-05, version 6.0* Terrible app, won’t even let me upgrade my membership! Just goes to a white screen! ### 1/5 — What is the point of this app? *2024-08-09, version 6.0* I can’t figure out its purpose. I have a loyalty card but when you click to see your digital loyalty card, nothing happens. Very disappointed. ### 1/5 — Horrible application *2024-06-20* What kind of application does not accept credit card? Are you joking asking me for my address in one line? And then telling you that addresses is wrong! Twice I tried to pay for tickets and no success. ### 1/5 — Update *2024-05-23* Can you please update the app because I have the platinum membership and it’s not allowing me to use the free movie ticket for an upcoming movie and it is really annoying that I have to go to the movie to use my free ticket and I can’t get it at my house ### 1/5 — Horribly designed *2024-01-01* Just frustrating to use. Inelegant design and impossible to do simple tasks like going back to the previous screen without basically starting all over. Much better off using a different app or purchasing tickets at theater. ### 1/5 — No different than their website *2023-10-28* This app isn’t any more convenient than purchasing tickets through their website. On top of that, even though the app shows I made a purchase, it didn’t give me any points towards their reward program after buying 3 movie tickets. There also was no option to preorder concession items through the app like was stated in the App Store. After my experience today with this app, I’ve decided to go back to Regal Cinemas because their app actually gives me my reward points when I purchase tickets through it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-01-24, version 6.0* I haven't been able to log in to the app for 3 months and it's being deducted from my account. I'll probably have to take it to the leather to get my money back ### 1/5 — Fix this app! *2025-12-07, version 6.0* Please, this was such a good app before.. ever since this new update came out it’s horrible Unusable. ### 1/5 — Newest update *2025-11-02, version 6.0* Can’t even see the movies on the app I have to be going on the website only ### 1/5 — Awful *2025-10-22, version 6.0* Awful. One of the most badly-designed apps I’ve had the misfortune to ‘use’ (it’s virtually unusable). I’ll stick to using Fandango. ### 1/5 — Broken *2025-10-20* The app just stopped working. It doesn’t show any movies. It doesn’t show any information. It just gives you the phone number of the theater and the email address. ### 1/5 — It’s bad *2025-09-12* I would love if this app was functional, but I don’t know if you guys realize how bad the new layout is. Like, it’s just awful. You can’t see if a theater is full without going through ticket purchase first. If you don’t use it for a day or two it reverts back to the old layout so you have to find a way to maneuver around to get to the right place. Going home doesn’t take me to my theater. I have to go to locations and select my theater all the time. This should not be the case. These are just some of the issues. It’s just bad. Please who can I contact to so I can help you get this right. I have to believe the people who design this app don’t actually use it. You need people to help you design it properly. Please for the love of god read the reviews and fix the problems. Plural. PROBLEMSSSS. ### 1/5 — Terrible app *2025-07-06* This app is terrible. The options won't even fit on the screen for some reason. You have to navigate thru it with half the options cut off. Terrible app. I have a subscription but can't even use it cause the app is so terrible. ### 1/5 — App not showing showtimes *2025-06-23, version 6.0* What happened to this app?!! Used to work now it’s not showing the show times for 2nd Street Cinema ### 1/5 — This app is terrible *2025-06-19* This app is so glitchy and doesn’t always render correctly. It’s so frustrating to use. I like being a monthly member of cinema west but hate app and website. The way you have to select a movie instead of browsing the list to see showtimes is annoying. Today the app didn’t even have any movies loaded to the movie dropdown. ### 1/5 — Terrible. So unintuitive *2025-06-19* The “movies” button is behind the accessibility button on the iPhone. So I can’t press the movies button. The quick tix functionality doesn’t work at all. Terrible app. Was this developed by grade school children for a project? ## Most praised reviews (10 highest-rated) ### 5/5 — Update *2022-10-12, version 5.0* Can you update the app so it shows us what credits we have on our rewards card because right now we can’t see what is on our rewards card but everything else about the app works just fine for me ### 5/5 — Awesome *2022-04-30* This app is fast, and offers a great ticketing experience! Can’t wait for the concession ordering! Much better experience than the previous version! ### 5/5 — Great *2019-06-25, version 4.3.6(2)* Exactly what I needed to see matinee showtimes. ### 5/5 — Nice! *2019-03-20, version 4.3.4* This app gives me a convenient way of finding showtimes and buying tickets . Nice addition of information with 3D, recliner seating, etc. ### 3/5 — Not Horrible *2025-07-25* It could definitely use an upgrade for sure, but the rewards program is worth it. Way better value than Fandango. Recommend using their cinemawest’s website. ### 3/5 — Needs work *2024-06-29* I’m able to buy tickets and choose seats, but app never allows me to view what rewards I’ve earned. App just freezes every time. I have to ask an employee at the theater to find out what I’ve earned ### 2/5 — Primitive and Poorly executed *2025-10-25* Everything from password recovery to location selection to managing payments seems to be as intentionally unintuitive as possible. Or plain, old broken. Reward programs can’t even be accessed or upgraded. Start over from scratch. The two best theaters in the Boise metro deserve far better. ### 2/5 — Needs major improvements *2025-04-20* Not very user friendly at all. App needs total makeover. It’s a pretty ugly app. One of the worst things is digital reward card should be able to be added to Apple wallet. But the app itself isn’t very usable. It’s easier to navigate the website (and it should be the other way around) ### 2/5 — Can’t redeem multiple ticket credits *2025-01-10* We are members of Cinema West Gold Club where we get 2 free tix per month. App only lets you redeem a single ticket, when adding a second seat purchase it doesn’t offer a ticket credit option just charged options. ### 2/5 — Theatre Location *2024-12-11, version 6.0* Application would not let choose my nearest cinema. I keep clicking in my cinema’s name, location, etc and nothing happens --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*