# Cinemark Theatres — user reviews > 1,030 indexed App Store user reviews of Cinemark Theatres by Cinemark USA, rated 4.90/5 from 872,657 ratings. - Source: https://appshunter.io/ios/app/cinemark-theatres/id435965836/reviews - App overview in markdown: https://appshunter.io/ios/app/cinemark-theatres/id435965836.md - Rating breakdown: 5★ 806,149 · 4★ 48,092 · 3★ 9,758 · 2★ 2,522 · 1★ 6,136 ## What do users think of Cinemark Theatres? Overall sentiment: positive **Pros** - 👍 Convenient app - 🎫 Great rewards program - 🍿 Discounts on concessions - 🛒 Ability to order food/drinks in advance - 🕰️ Ability to reserve seats in advance - 🏆 Platinum/VIP membership benefits **Cons** - 🐛 Glitchy app experience - 🔒 Lack of payment options (e.g. Apple Pay) - 💰 High online booking fees - 🧭 Confusing navigation/UI - 🤖 Outdated app design - 🧠 Limited movie/showtime information **Commonly reported bugs** - Seat selection issues and cart glitches - Login/logout problems - App crashes and freezes - Payment processing errors **Most requested features** - Comprehensive movie history tracking - Improved seat selection and availability display - Seamless integration with mobile wallets - Expanded concession menu in app - Notifications for new movies/showtimes ## Newest reviews (10 of 1,030) ### 2/5 — GLITCHY *2026-08-21, version 4.38.1* this app always has updates but never seems to actually fix the glitches and crashes this app always has ### 5/5 — Lo mejor en películas *2026-08-21, version 4.38.1* Lo mejor ### 5/5 — Love *2026-08-21, version 4.38.1* It’s so convenient!! Easy to use great discount easy to transfer !! ### 5/5 — Comfy *2026-08-21, version 4.38.1* I love Cinemark for its comfy chairs. I wish our Katy Cinemark was like the one in the Woodlands. Spacious, cozy, and you feel like in your comfy couch. Have I said, comfy enough.? Because it is I love Cinemark. I really like theaters in Cinemark that have the great sounding effects. ### 3/5 — It used to work great! *2026-08-21, version 4.38.1* I used this app all the time, but when the latest version came out, it stopped opening up the seating charts for theaters. I uninstalled it and tried to reinstall it, but now I can't even log in as it gets stuck on the verifying I'm human thing. Quite aggravating! ### 5/5 — Movie *2026-08-20, version 4.38.1* Theater is nice and comfortable. Very easy to buy tickets and easy directions ### 5/5 — Amazing but having issues lately *2026-08-20, version 4.38.1* Can’t pick seat keeps saying failure. I have to keep going to the website instead of using app. It’s updates to the latest version ### 1/5 — Horrible service *2026-08-19, version 4.38.1* I was sick and yall won’t give me my points back so I will never be at one of your theatres again ### 1/5 — Error loading page *2026-08-19, version 4.38.1* Error loading page on any showtime. Uninstall and reinstall does not work, changing network connection also does not work. ### 5/5 — Family fun *2026-08-18, version 4.38.1* Always so easy with family to use this cool app ## Most critical reviews (10 lowest-rated) ### 1/5 — Dumb fees *2026-08-23, version 4.38.1* I will never pay an online ticket fee. ### 1/5 — “Error loading page” on all showtimes. *2026-08-22, version 4.38.1* No showtimes appear when clicking on them. Just shows an error and offers to refresh, which does nothing. Also, before this issue, would constantly freeze during checkout on the page that tries to get you to buy popcorn in advance. Who needs to do that? Forcing someone to that broken page during checkout is incredibly stupid. Finally they have the nerve to charge a “convenience fee” when the app is in reality inconvenient in a number of ways, and primarily conveniences the theater by freeing up employees from the box office. Just a little dishonesty to pile on to the general incompetence. ### 1/5 — fix yall app!! *2026-08-22, version 4.38.1* trying to buy tickets to coyote vs acme with my cinemark e-gift card and I can’t seem to get past the “error has occurred” when I click on any showtime for any film. please release a new version of the app that fixes it, thx ♥️ ### 1/5 — 4.9 Stars?? *2026-08-21, version 4.38.1* How the hell does this POS app have 4.9 stars!? The website is horrible. Constantly glitching to the point I can’t even check out. I thought the app has to be better. NOPE! It’s just as bad. I love cinemas theaters but for the love of God work on your app!!!! ### 1/5 — Apps is broken alot *2026-08-21, version 4.38.1* This app constantly breaks and there is no other option to buy tickets other than this garbage app. ### 1/5 — Hey there I’m sorry to bother but do we need a ride *2026-08-20, version 4.38.1* Hfgjkb milkshake and the other two were the best in the world and I am yyyyyyiioyegg for them too lol but both they were the only one that got the chance so they are still the only one I can say the best of them are my fav and they were my favorite and I love the fact they are the only two that are my favorite and I ### 1/5 — Horrible *2026-08-20, version 4.38.1* App too slow. Couldn’t get in once I did it wouldn’t load ### 1/5 — Nothing works in this app *2026-08-19, version 4.38.1* I bought prepaid tickets but cannot redeem because of the app LAGGYY UI ### 1/5 — Please fix this app *2026-08-19, version 4.38.1* I just downloaded a new version of this all after having issues suddenly signing in today. It worked earlier this morning, but now doesn’t work. I uninstalled and reinstalled this app. iPhone 16 Pro version 26.6 I can’t even successfully log in via the website. Disaster. I wanted to go see a film tonight. I guess I’ll be going to AMC instead. Thank you. ### 1/5 — Bad App *2026-08-19, version 4.38.1* Live Cinemark, but the app is so glitchy and needs and update asap. Even the search bar sucks; you have to search the whole movie name or the first word and push enter instead of it popping up as you type it in. Overall it’s just outdated and annoying. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-24, version 4.38.1* Awesome theaters awesome app. Hook me up with some discounts <3 ### 5/5 — My favorite app *2026-08-23, version 4.38.1* I am always going to the movies this app has been the best! Love the discounts and all the rewards ### 5/5 — Worth the drive *2026-08-23, version 4.38.1* We drive 100+ miles and are always pleased ### 5/5 — Simple *2026-08-22, version 4.38.1* This app has save me time and connivence. ### 5/5 — Perks *2026-08-22, version 4.38.1* I really enjoy how fast and quick I can buy tickets and refund is absolutely amazing!! The perks are the top of my list, free tickets and discounts you can’t beat.🥰 ### 5/5 — Great app *2026-08-22, version 4.38.1* Easy to use and understand ### 5/5 — Great application *2026-08-22, version 4.38.1* Awesome application and very friendly user ability. ### 5/5 — Movies! *2026-08-22, version 4.38.1* Cinemark has always been a home away from home for me, the one true place I can escape for a couple hours. ### 5/5 — All my favorite movies *2026-08-22, version 4.38.1* I’ve seen all of my favorite movies at Cinemark. ### 5/5 — Free movie passes *2026-08-21, version 4.38.1* It’s weird that sometimes it’s free and sometimes it makes me pay fees for the free movie of the month… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*