# Cineplex Entertainment — user reviews > 408 indexed App Store user reviews of Cineplex Entertainment by Cineplex Entertainment, rated 4.86/5 from 47,019 ratings. - Source: https://appshunter.io/ios/app/cineplex-entertainment/id404011384/reviews - App overview in markdown: https://appshunter.io/ios/app/cineplex-entertainment/id404011384.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 7 ## What do users think of Cineplex Entertainment? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 Convenient app - 💰 Lots of discounts - 🎥 Great movie experience - ⭐ Smooth and responsive - 🎫 Seamless ticket booking **Cons** - 🐛 Payment method issues - 🔒 Mandatory 2FA concerns - 💸 Booking fees - 🔍 Difficult to navigate - 🤖 Buggy and crashes - 🙅‍♀️ Login/account issues **Commonly reported bugs** - Frequent login issues - Payment processing errors - Inconsistent app performance - Seat selection problems - Ticket purchase failures **Most requested features** - Add a watchlist/favorites feature - Improve theatre information - Allow refunds/exchanges in-app - Implement landscape mode support - Integrate Apple Wallet for tickets ## Newest reviews (10 of 408) ### 2/5 — Mauvaise application *2026-08-21, version 26.0.4* Pas clair ni instinctif, c’est vraiment compliqué et mal fait, dommage ! ### 3/5 — Access 2 *2026-08-19, version 26.0.4* Will be nice if Access 2 card can be used when buying tickets online ### 4/5 — Refunding tickets *2026-08-14, version 26.0.3* In the FAQ it says you can refund tickets on the app but I didn’t see that option. The chat customer service was great ### 3/5 — Suggestion for gift cards on the app *2026-08-08, version 26.0.3* I have a suggestion for the app. Is there a feature to have gift cards added so they are all together? Right now I don’t think that is possible. Also it is a bit annoying that you can’t combine more than one gift card during a transaction. ### 3/5 — Does the job *2026-08-07, version 26.0.3* Should be able to favourite upcoming films. Maybe give alerts when tickets are available ### 1/5 — Unsable App *2026-08-03, version 26.0.3* Very difficult to use! You need to log in multiple times during the same session. The scene and scene+ is very confusing. I will just buy my ticket in person. ### 3/5 — Seat preview *2026-08-02, version 26.0.3* To save time on user experience showing sold out screenings would save the user more time figuring which showing to checkout ### 4/5 — Love it *2026-08-01, version 26.0.3* Great app, good features. Suggestion: could you add a share option for specific movie times? Like a link to buy the tickets to help in coordinating large groups. ### 1/5 — Bruh *2026-07-30, version 26.0.3* Trying to buy tickets, says payment failed but still charges me. Did this on both credit and debit card. GREAT! ### 5/5 — I love it 💙🌟 *2026-07-29, version 26.0.3* I love Cineplex and this app just make it even better ! Always great deals, shows, pre-ordering option, simply the best. ## Most critical reviews (10 lowest-rated) ### 1/5 — Account Settings is gone in the new version?? *2026-08-18, version 26.0.3* The latest app layout only lets you access Home, Movies, Theatres, and Eats, but no way of accessing my account info or orders??? What bum-backward design is this!? Consumption-only? Please fix it! ### 1/5 — Constant glitches *2026-08-15, version 26.0.3* I’ve tried to book tickets through the app multiple times and had errors every time. I have to book through the website instead. And now the app shows multiple theatres and times for the Paw Patrol Dino Movie but you can’t actually book any of them. I went to the website and none of those times in the app are correct. What the heck? ### 1/5 — Can’t sign in *2026-08-09, version 26.0.3* Linked to my old number can’t change it ### 1/5 — Can’t use Apple Pay *2026-08-08, version 26.0.3* Can’t use Apple Pay ### 1/5 — One of the worst designed apps of all time *2026-08-07, version 26.0.3* Mobile site is somehow worse ### 1/5 — Pointless and worthless *2026-08-07, version 26.0.3* Never works, can’t log in, doesn’t connect to anything. Trash. ### 1/5 — Langue *2026-08-05, version 26.0.3* Comme je ne suis pas bilingue je ne peux utiliser votre APP. Je l’ai supprimée ### 1/5 — Broken apple pay *2026-08-05, version 26.0.3* Apple Pay never seems to work for this app, and it’s been like this for a year ### 1/5 — Problem Riddled *2026-08-05, version 26.0.3* I have never experienced an app with more login issues with than this one. Apple sig-in rarely works, passwords seems to expire frequently, and automated emails (such as password update/reset) rarely send. I have purchased tickets in the past that never reach my inbox. Customer service via email is also poor. ### 1/5 — Payment *2026-08-05, version 26.0.3* Whenever I try to pay the app just crashes or says payment method not valid ## Most praised reviews (10 highest-rated) ### 5/5 — Fun with cineplex *2026-08-25, version 26.0.4* I really like using cineplex app it not just saves time but also allows me to choose best movie to make my weekend great. ### 5/5 — AMAZING *2026-08-12, version 26.0.3* It’s beautiful!! I love it so much!!! ### 5/5 — One of the best convenient apps! *2026-08-12, version 26.0.3* I wish every other apps were this smooth. Props to Cineplex! ### 5/5 — Great app *2026-08-11, version 26.0.3* Easy to use and amazing interface too ### 5/5 — Good *2026-08-05, version 26.0.3* Good ### 5/5 — One of the best apps on my phone *2026-08-04, version 26.0.3* Titles says it all. This app is great. Buy tickets, select seats, preorder food, cancel tickets IN-APP if you can’t make it to the show anymore…just so much that can be done at your fingertips and with zero lags or issues. Amazing like Spider-Man. Or rather, Sensational. No wait..SPECTACULAR. ### 5/5 — Soooo Easy *2026-08-03, version 26.0.3* It is so easy to book your tickets and make payment. Love it ### 5/5 — So easy *2026-08-02, version 26.0.3* I really love the app, and I love the user friendliness of it. ### 5/5 — This app is beautiful *2026-08-01, version 26.0.3* Scene club is a super worth it membership. It’s not really expensive at all and I saved like $100 at this point. ### 5/5 — Best subscription *2026-07-31, version 26.0.3* Saves you a lot of money if you love going to the theatre. The free tickets pay for themselves. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*