# Cinépolis USA

> Movie ticket booking and rewards program for cinemas. (iPhone/iPad app by INDY Cinema Group.)

- Source: https://appshunter.io/ios/app/cinepolis-usa/id636344060 (this page in markdown: same URL + `.md`)
- Developer: [INDY Cinema Group](https://appshunter.io/developer/1580805307)
- Category: Entertainment
- Price: Free
- Rating: 4.50/5 from 4,761 App Store ratings · 211 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 7 MB
- Languages: American English
- Released: 2013-04-23
- Data updated: 2026-08-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cinepolis-usa/id636344060/reviews.md

## What is Cinépolis USA?

Cinépolis Luxury Cinemas mobile app has been updated. With a refreshed UI and checkout process,  seating first, watch trailers, check show times and earn points on purchases with the Cinépolis Rewards, Loyalty program. Sign up today and start earning points on in app purchases!

## Key features

- Browse showtimes
- Watch movie trailers
- Select seats
- Purchase tickets
- Earn loyalty points

## What do users think of Cinépolis USA?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Convenient ticket booking
- 💎 Luxury theater experience

**Cons**

- 🐛 Buggy and unstable
- 🔑 Login/account issues
- 💳 Lack of payment options
- 🔍 Poor app navigation/UX
- 📤 Inability to manage tickets

**Commonly reported bugs**

- App crashes frequently
- Tickets not displaying properly
- Password reset functionality broken
- Inconsistent app behavior across devices

**Most requested features**

- Add Apple Pay/mobile wallet support
- Improve rewards program and integration
- Allow ticket refunds/exchanges through app
- Enhance seat selection and booking flow
- Provide better account management features

## Recent user reviews (10 of 211)

All indexed reviews: https://appshunter.io/ios/app/cinepolis-usa/id636344060/reviews.md

### 1/5 — Very Glitchy

*2026-05-21, version 7.0.0*

I can’t even move past the menu of selecting a seat.

### 1/5 — Glitches Galore

*2026-04-26, version 7.0.0*

The app never remembers previous login info, preferred location, and Apple Pay rarely works requiring a physical card. UI is not user friendly at all.

### 2/5 — Almost unusable

*2026-04-18, version 7.0.0*

While it does show movies and show times well, the seat purchase and food purchase options barely work. I always get an error with the Apple Pay option and many times when selecting seats to purchase I have to restart the app because the next button disappears (likely do to what others mentioned about a web page loading inside the app).

### 1/5 — App is clunky

*2026-04-02, version 7.0.0*

Please instead of embedding a website hire a real designer because I can’t even click the bottom buttons!!! And the website freezes up everyone I try to click anything!!!!

### 2/5 — Almost Unusable

*2026-04-01*

As another reviewer mentioned, it’s a webpage embedded in the app which makes it buggy and laggy. If I open the menu, there is no close button. I have to completely close out of the app and get back in. There’s also not an option to zoom in on the menu - it’s a picture of their menu so the font is super tiny. There’s no way to view purchased tickets in the app anymore so you have to make sure you have the right email or you’ll never get them.

### 3/5 — Constant signing in

*2026-03-10, version 7.0.0*

Is there a way to easily sign in the the app and it remember my account. Very frustrating that when I get to the movie theaters and I have to resign in.

### 3/5 — Please fix app

*2026-03-09, version 7.0.0*

Can’t order food, takes forever to load..

### 2/5 — Real bad

*2026-03-07, version 7.0.0*

This app is cumbersome to use, poorly designed, never stays logged in, and you have to force it to quit sometimes because of the directional controls disappear. It’s a mess.

### 1/5 — Terrible App

*2026-02-21, version 7.0.0*

The credit part isn’t working all day today. It is clunky.  They should just scratch it and start over

### 2/5 — Why constantly logs out?

*2026-02-20, version 7.0.0*

If they want me to buy tickets, why do they make it so hard by constantly logging me out?

## Frequently asked questions about Cinépolis USA

### What can I do with the Cinépolis USA app?

The app allows you to check movie showtimes, watch trailers, select your preferred seats, and purchase tickets. It also includes the Cinépolis Rewards program to earn points on your purchases.

### How do I earn rewards with the app?

You can earn points on all in-app purchases by signing up for the Cinépolis Rewards Loyalty program. These points can then be redeemed for various benefits.

### Is the Cinépolis USA app free to use?

Yes, the app itself is free to download and use. There are no charges for browsing showtimes, watching trailers, or signing up for the loyalty program.

### What is the main benefit of using this app for moviegoers?

The primary benefit is the convenience of planning your entire cinema experience from your phone, including seat selection and ticket purchase, along with the opportunity to earn rewards through the loyalty program.

## Version history (last 5 releases)

### 7.0.8 — 2026-08-19

Menus now open in your browser so you can get straight back to the app. Also includes status bar and checkout screen fixes.

### 7.0.0 — 2025-12-03

Improve menus visibility and other minor UX aspects.

### 6.0.12 — 2025-07-15

Fix some bugs.

### 6.0.11 — 2024-11-04

Correction de bugs.

### 6.0.10 — 2024-10-18

Fix some bugs.

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| --- | --- | --- | --- |
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## More apps by INDY Cinema Group

- [GTC Movies](https://appshunter.io/ios/app/gtc-movies/id1355930153)
- [Brenden Theatres MG](https://appshunter.io/ios/app/brenden-theatres-mg/id1558552315)
- [Yosemite Cinema](https://appshunter.io/ios/app/yosemite-cinema/id1580804915)
- [Plaza Cinema Atlanta](https://appshunter.io/ios/app/plaza-cinema-atlanta/id1658935166)
- [Coral Cliffs Cinema](https://appshunter.io/ios/app/coral-cliffs-cinema/id1658947961)

All apps by INDY Cinema Group: https://appshunter.io/developer/1580805307

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*