# Cinépolis USA — user reviews > 211 indexed App Store user reviews of Cinépolis USA by INDY Cinema Group, rated 4.50/5 from 4,761 ratings. - Source: https://appshunter.io/ios/app/cinepolis-usa/id636344060/reviews - App overview in markdown: https://appshunter.io/ios/app/cinepolis-usa/id636344060.md - Rating breakdown: 5★ 3,865 · 4★ 252 · 3★ 133 · 2★ 121 · 1★ 390 ## What do users think of Cinépolis USA? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient ticket booking - 💎 Luxury theater experience **Cons** - 🐛 Buggy and unstable - 🔑 Login/account issues - 💳 Lack of payment options - 🔍 Poor app navigation/UX - 📤 Inability to manage tickets **Commonly reported bugs** - App crashes frequently - Tickets not displaying properly - Password reset functionality broken - Inconsistent app behavior across devices **Most requested features** - Add Apple Pay/mobile wallet support - Improve rewards program and integration - Allow ticket refunds/exchanges through app - Enhance seat selection and booking flow - Provide better account management features ## Newest reviews (19 of 211) ### 2/5 — Almost unusable *2026-04-18, version 7.0.0* While it does show movies and show times well, the seat purchase and food purchase options barely work. I always get an error with the Apple Pay option and many times when selecting seats to purchase I have to restart the app because the next button disappears (likely do to what others mentioned about a web page loading inside the app). ### 2/5 — Almost Unusable *2026-04-01* As another reviewer mentioned, it’s a webpage embedded in the app which makes it buggy and laggy. If I open the menu, there is no close button. I have to completely close out of the app and get back in. There’s also not an option to zoom in on the menu - it’s a picture of their menu so the font is super tiny. There’s no way to view purchased tickets in the app anymore so you have to make sure you have the right email or you’ll never get them. ### 3/5 — Constant signing in *2026-03-10, version 7.0.0* Is there a way to easily sign in the the app and it remember my account. Very frustrating that when I get to the movie theaters and I have to resign in. ### 3/5 — Please fix app *2026-03-09, version 7.0.0* Can’t order food, takes forever to load.. ### 2/5 — Real bad *2026-03-07, version 7.0.0* This app is cumbersome to use, poorly designed, never stays logged in, and you have to force it to quit sometimes because of the directional controls disappear. It’s a mess. ### 2/5 — Why constantly logs out? *2026-02-20, version 7.0.0* If they want me to buy tickets, why do they make it so hard by constantly logging me out? ### 2/5 — Painful to use *2025-11-30, version 6.0.12* The app is absolutely a necessity in today’s world, however, this app requires continuous login when trying to purchase tickets for a movie. It is inconsistent in being able to complete a transaction. And when trying to order food at the theater using the QR code, it completely stops mid transaction and you repeatedly have to restart. I would love to partner with the developers of this app to make it seamless and easy to use because I believe having this theater in my neighborhood is amazing! And I want to make sure everyone enjoys all that has to offer. Call me! ### 2/5 — App *2025-11-29, version 6.0.12* The app is always acting up and glitching. It will log you out when you’re in the process of trying to order tickets. The glitching is the worst part about it. Wish it could be updated. ### 2/5 — Usefulness of app *2025-11-28, version 6.0.12* So far the app isn’t very useful. Can’t see the tickets that you buy, and you can’t order food from it. It shows you the menu, but you can’t expand it to actually see what you’re looking at. Forces you to go online to their website basically. What a waste. ### 2/5 — Fix the app please! *2025-11-28* I’m not sure why they pushed all these updates - the app is worse than ever. Embedding a webpage inside the app is just bad design and makes purchasing more complicated than it should be. Removing the option to add tickets to Apple Wallet was also a terrible decision. On top of that, the app doesn’t remember my login. I have to sign in every single time, and it logs me out whenever I navigate to a different section, so I’m constantly re-entering my credentials. I understand they changed things so theater staff can look you up at your seat and make payment easier, but they really need to figure this app out. It is so frustrating to use. ### 2/5 — Won’t stay logged in. *2025-11-25, version 6.0.12* App logs you out as soon as you click another spot in app. ### 1/5 — Useless app *2025-11-21, version 6.0.12* I’m a loyal cinepolis visitor but their app and their website are impossible to use ### 1/5 — App needs upgrades *2025-11-20, version 6.0.12* Theater food is not as good as when it was Moviehouse. Why can’t you store payment methods for ‘members’ like every other app? Only thing going for you is the comfy recliners and the wine list. App is buggy and you still can’t get your purchased tickets to add to digital wallet. ### 1/5 — Future tickets *2025-11-18, version 6.0.12* The app won’t load tickets if you want to buy tickets for tomorrow ### 1/5 — Can’t pull up tickets anymore in app! *2025-11-14, version 6.0.12* Been using this app for a while and after updating, I can no longer save my tickets in the app. Also, I’m now forced to buy it through a webpage inside the app that won’t display full screen on my phone so that I can actually pick my seats! This renders the app pretty much useless - no way to purchase tickets, no way to save them for a quick scan - I may as well hope there’s good seats available when I go to the theater on a Saturday morning… ### 2/5 — Outdated. Please Update *2025-11-10, version 6.0.12* Not user friendly. When you try to login or purchase tickets, it goes into a webpage. The App Doesn’t offer Apple Pay or google pay. It doesn’t allow you to login one time and view your profile. If you want to see your tickets or access your QR code for points, you have to login every time with the webpage option. The app appearance for this luxury theater looks very outdated. It will get you your reservation but I prefer to use the webpage or fandango and not use this app. Needs attention ASAP. ### 1/5 — Tickets *2025-11-07, version 6.0.12* Have never been able to pull up my tickets through the app. It’s always empty ### 1/5 — USELESS!!! *2025-11-07, version 6.0.12* You can’t buy your tickets or access them using the app. ### 1/5 — So hard to navigate! *2025-11-07, version 6.0.12* I find this app one of the hardest I’ve ever used. Every time I go into settings and look at my profile it asked me to login again and again!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Very Glitchy *2026-05-21, version 7.0.0* I can’t even move past the menu of selecting a seat. ### 1/5 — Glitches Galore *2026-04-26, version 7.0.0* The app never remembers previous login info, preferred location, and Apple Pay rarely works requiring a physical card. UI is not user friendly at all. ### 1/5 — App is clunky *2026-04-02, version 7.0.0* Please instead of embedding a website hire a real designer because I can’t even click the bottom buttons!!! And the website freezes up everyone I try to click anything!!!! ### 1/5 — Terrible App *2026-02-21, version 7.0.0* The credit part isn’t working all day today. It is clunky. They should just scratch it and start over ### 1/5 — Not User Friendly *2025-12-29, version 7.0.0* difficult to log in, difficult to do anything. have a credit and app doesn’t let me book movie unless it’s same day. and, why can’t tickets go to wallet anymore???? ### 1/5 — No *2025-11-30, version 6.0.12* User interface to log in and purchase tickets is god awful. I have an account, have bought many tickets, but each time I use this app it’s a nightmare. I don’t understand the issue, but fix it please. Every other app for theater tickets works just fine. I don’t get why there’s an issue with yours. ### 1/5 — New version so complicated *2025-11-29, version 6.0.12* The app use to be so good, easy to use. Since update last few version so complicated, every time check the show time and seat that I have to log in. Hope the IT can remake easier user friend app again! ### 1/5 — Terrible *2025-11-28, version 6.0.12* Either go to the website or use a different theater. App crashes when trying to apply loyalty points, crashes when trying to pay with card. Previous version was perfect…current version is a tragedy. ### 1/5 — Horrible *2025-11-28, version 6.0.12* There’s no where to check gift card balance App redirects constantly Not user friendly Doesn’t even show tickers I bought in my history ### 1/5 — The worst *2025-11-22, version 6.0.12* It never works correctly ## Most praised reviews (10 highest-rated) ### 5/5 — App slow/Needs to much work *2025-11-09, version 6.0.12* My account never loads, never get email ticket conformation, have to use Web browser just to get to my tickets. PLEASE FIX APP ### 5/5 — Barely Works *2025-07-10, version 6.0.11* Doesn't save your passwords and freezes all the time. ### 5/5 — Easy app *2024-03-26, version 6.0.7* Love the ease of the app and love all my past transactions are on it ### 5/5 — Great experience!!! *2022-06-18, version 5.08.700* My wife and I really enjoy this theater This is always our favorite theater to go to It’s clean and comfortable, the service is great. Plenty of space between you and others. ### 5/5 — Simple and Efficient *2022-01-05, version 5.08.700* Easy way to grab tickets and show up there without a problem. ### 5/5 — Um, I tested Positive for Covid *2021-12-23, version 5.08.700* I’m trying to cancel, if ya don’t let me or make it easy, I will show up to watch the movie…. But is ya’s responsibility for not allowing easy access to canceling with full refund… ### 5/5 — Ok but… *2021-11-22, version 5.08.700* Why can’t I save my credit card information? I have to run and get my credit card every time I purchased tickets? Very annoying. Other than that the app works fine. ### 5/5 — Local theater not showing up… *2021-07-31, version 5.07.300* I have a Cinépolis down the street in Carlsbad California and the only ones that show up in my location filter is Del Mar and Townsquare. Is that an indication that my particular theater will be closing? ### 5/5 — Short and Sweet *2018-03-31, version 4.5.7.3* The app makes it easy to track theaters if you travel often. It’s easy to use and track your points and rewards. No paper coupons to loose. ### 5/5 — Almost as good as going to the movie *2018-03-15, version 4.5.7.3* The new Cinépolis app is much more intuitive than its predecessor. The thumbnail sketches of the various movies are much more extensive than the prior version’s series of uninformative 2-liners. Stored information makes it much easier to book than in the past. In short, a major improvement. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*