# Cinnabon — user reviews > 150 indexed App Store user reviews of Cinnabon by Cinnabon® Franchisor SPV LLC., rated 4.70/5 from 7,081 ratings. - Source: https://appshunter.io/ios/app/cinnabon/id1532016072/reviews - App overview in markdown: https://appshunter.io/ios/app/cinnabon/id1532016072.md - Rating breakdown: 5★ 6,266 · 4★ 372 · 3★ 137 · 2★ 50 · 1★ 256 ## What do users think of Cinnabon? Overall sentiment: mixed **Pros** - 👍 Great app experience - 👍 Reliable and consistent performance - 👍 Excellent customer service - 👍 Delicious Cinnabon products **Cons** - 🐛 Password recovery issues - 🐛 Rewards system not working properly - 🐛 Delivery issues (cold food) - 🐛 Barcode scanning not functioning **Commonly reported bugs** - App not launching on iOS devices - Inability to select drink size - Rewards not being properly applied **Most requested features** - Bring back Cinnastix/CinnaSticks - Improve rewards program and make it more accessible ## Newest reviews (16 of 150) ### 3/5 — BUGS & LOAD TIME *2026-05-25* App works.. sometimes. If you want to make an order before hand it’s fast & easy but accessing your rewards and simply opening the app isn’t. I had a rewards for a free bun but couldn’t use it because the app would say “Rewards & Offers Information Is Not Available Right Now”. Restarting the app but still no solution ### 2/5 — QR Codes don’t load bug *2026-05-25, version 2.5* Waited in line only for the app to not load QR ### 1/5 — Never works *2026-05-07, version 2.5* This app never works. If you sign up for rewards the account does not register. Trying to log in freezes the app. When I receive email offers they never show up in the app. Items that my local store sells, like CinnaPacks, are not available to order. No clue what this app is actually useful for. ### 1/5 — The app doesn’t work *2026-05-04, version 2.5* Could not apply a promotion and when asked for feedback I could not write my feedback. App is no good. ### 1/5 — This app only works to find Cinnabons, no tab for an account, to section to redeem rewards. *2026-04-05, version 2.4* This app only works to find Cinnabons, no tab for an account, to section to redeem rewards. If I wanted to see where there are Cinnabons I can just use my map app. ### 1/5 — T *2026-03-22, version 2.4* Why do I need to pay $10 to use this app, if I’m not making a purchase? Because of this, I’m no longer using this app. ### 4/5 — Made from heaven *2026-03-15, version 2.4* It never gets old ordering from this place. I’ve been eating there since I was a little kid and the flavor barely changes. It taste the same. It feels like my childhood. ### 1/5 — Useless App *2026-03-07, version 2.4* I signed up and put in my Debit card info and I’m seconds, it literally doesn’t save your payment information. Even though you click on save Card. Why design an app so that customers can get rewards? Fix it ### 4/5 — Easier to pay *2026-02-15, version 2.3* ApplePay should be an option. Also auto fill for card. ### 1/5 — Worst app *2026-02-09, version 2.3* Can never log in. When I finally get on none of the links/codes work. It’s horrible. “Something went wrong please try again later”. Don’t bother. Website doesn’t work either. Constant errors. Tried chrome and safari. Guess I’ll just have to stick to in-store coupons. ### 1/5 — App bug *2026-02-08, version 2.3* Constantly logs you out and 99% of the time, cannot log in. It will load/buffer and return back to sign-in page. ### 1/5 — Keeps signing me out without letting me sign back in *2026-02-07* I have an account and yesterday I couldn’t remember the password so I reset it, but it still didn’t let me sign in, which made me think that I typed it wrong when I reset it the first time, so I tried to reset the password again but I wasn’t allowed to because I typed in my password correctly the first time, so I stopped and tried to sign into the app with the password and it didn’t work, but then I deleted the app and redownloaded it and it let me sign in, but now today I try to go back into the app and it signed me out and I tried to sign in again and the same issue happened. And I even put in both the email and the password correctly. ### 1/5 — Never works right *2026-02-07* Constantly have issues trying to use rewards, charges you extra to order through the app (who still does that?), and with the latest update, I can’t even login to check my points anymore. I know my pw works, I can login with it through the website, but the app won’t work and I can’t even reset the pw to try that. Used up my e-gift card, also a pain to use, and will use the website to order my last freebie. Then I’m done. How do so many of these companies still not know how to make these apps more convenient for people? ### 2/5 — APP malfunction *2026-01-30, version 2.3* We had a really hard time applying a promotion. We ordered and paid on the app and when we got there, the fountain soda machine wasn’t working and m my husband paid to get that drink so he had to settle for something that he really didn’t want. However, the worker was very kind and respectful. ### 1/5 — Can’t Sign In *2026-01-29, version 2.3* Cannot even sign in. Signing in with Apple ID or trying to reset password just results in endless loops ### 1/5 — They scammed me *2026-01-24, version 2.3* I ordered something and it was canceled and I did not get a refund and i didn’t get a different driver ## Most critical reviews (10 lowest-rated) ### 1/5 — Fake Rewards Program *2026-08-16, version 2.6* It has rewards, but the app won’t let you apply them at checkout. So the rewards are fake. ### 1/5 — Crash *2026-08-08, version 2.6* Won’t let you in rewards. Just showing location. Needs serious fixing ### 1/5 — Brockton *2026-08-04, version 2.6* Bad customer service ### 1/5 — Unable to add t mobile discount *2026-06-17, version 2.5* Also would not accept my password. Signed in and changed password 3 times. Will never use it again ### 1/5 — Cinnabon *2026-06-14, version 2.5* The order was cold and hard Not very good ### 1/5 — Just order in person *2026-06-14, version 2.5* Hard to find some items I know they had at the location, very frustrating when I’m just trying to overpay for a cinnamon roll ### 1/5 — Welcome Offer Not Honored *2026-06-14, version 2.5* I registered for the first time and the site offered me a 4 count minibon offer with any purchase and it wouldn’t add it to my order. Major let down ### 1/5 — Why add it *2026-06-13* 1. It’s on you to figure out stores that offer its use Guessing 50% stores do not qualify. The “customer is not right “ or appreciated example? 2. The company will not allow you to submit for unauthorized Cinnabon locations. even if you use receipts that you bought a bun , coffee etc . 3. Clumsy app. You need to understand and spend 20 -40 minutes to understand how to use it. Plus complex specials , “if you get this with beverage !”( fine print, that is on of three out of 20). 4. Company doesn’t allow for mistakes if you miss something on the app. They will look for anything to deny you points. Save your time don’t reach out. 5. Locations get order long after you submit. Combine this with little understanding of the app by store personnel… Do you have a disaster? Yes, you can easily add the app. but why add it? ### 1/5 — Worst experience *2026-05-28, version 2.5* The cashier was very rude ### 1/5 — BS *2026-05-25, version 2.5* Couldn’t get my free reward ## Most praised reviews (10 highest-rated) ### 5/5 — I love Cinnabon *2026-05-14, version 2.5* It is tasty ### 5/5 — Customizing order *2026-05-03, version 2.5* I wish there was a better variety option for trying all Cinnabons at once choosing different flavors of 16. ### 5/5 — 10/10 *2026-01-11, version 2.3* 10/10 ### 5/5 — Best app *2026-01-07, version 2.3* Best app ### 5/5 — Perfect sweet treat!!!! *2025-12-13, version 2.2* Ordered the 6-pack Caramel Pecan Cinnabon for delivery today and they were absolutely amazing! Warm, soft, and perfectly gooey, loaded with rich caramel and crunchy pecans. Fresh, sweet, and indulgent, definitely worth it and I’ll be ordering again. ### 5/5 — Great service! *2025-10-03, version 2.2* I’ve been to a lot of Cinnabon’s and by far all the employees here are amazing. From the manager to the young man who work here to Sydney, who gives exceptional service. ### 5/5 — Cinnabon *2025-09-17, version 2.1* My Cover Letter resumer ### 5/5 — Go Blue *2025-08-19, version 2.1* Good ### 5/5 — 10/10 *2025-02-13, version 1.9* Best cinnamon rolls ever ### 5/5 — Great App *2024-11-04* Every time I use this app there’s never a problem. It doesn’t freeze up. It doesn’t cut off. I’ve had a great experience with this app and I think I’ve had it now for like three years. Don’t change anything about it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*