# CIS Perumda Air Minum Surabaya

> Customer Information System for Surabaya water utility, offering bill payment and usage tracking. (iPhone/iPad app by Perusahaan Daerah Air Minum Surya Sembada.)

- Source: https://appshunter.io/ios/app/cis-perumda-air-minum-surabaya/id6470973278 (this page in markdown: same URL + `.md`)
- Developer: [Perusahaan Daerah Air Minum Surya Sembada](https://appshunter.io/developer/744741903)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings · 14 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 77 MB
- Languages: English
- Released: 2024-06-02
- Data updated: 2026-06-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cis-perumda-air-minum-surabaya/id6470973278/reviews.md

## What is CIS Perumda Air Minum Surabaya?

Customer Information System (CIS)

Aplikasi ini digunakan untuk memberikan informasi tentang PDAM Surya Sembada Kota Surabaya seperti informasi tagihan rekening bulanan atau informasi penggunaan air pelanggan, serta fitur pencatatan meter secara mandiri.
Informasi yang bisa diakses :
1. Layanan Pelanggan, terdiri dari :
	- Pencatatan Meter secara mandiri
	- Informasi baca meter per bulan
	- Informasi tagihan rekening air per bulan
	- Informasi grafik tagihan rekening air dan kubikasi pemakaian air per periode
        - Pembayaran tagihan rekening air via VA atau QRIS
        - Pembayaran tagihan non rekening air via VA atau QRIS
2. Informasi tentang gangguan distribusi air
3. Menginputkan keluhan
4. Monitoring hasil keluhan
5. Informasi Berita PDAM Surabaya
6. Pencarian lokasi loket pembayaran
7. Informasi kontak PDAM Surya Sembada
8. Tips hemat air
9. Pesan layanan PDAM Surya Sembada Surabaya

## Key features

- Submit independent meter readings
- View monthly water bills and usage history
- Pay bills via VA or QRIS
- Report and monitor service complaints
- Find payment locations
- Access PDAM news and contact information

## Recent user reviews (10 of 14)

All indexed reviews: https://appshunter.io/ios/app/cis-perumda-air-minum-surabaya/id6470973278/reviews.md

### 1/5 — Komplain

*2025-10-28, version 6.9.0*

Biasae kena 60k kok ini tiba2 100k akun saya

### 1/5 — Nomor Pelanggan

*2025-10-15, version 6.9.0*

Tidak bisa ditambah, keterangannya hanya pelanggan sudah terdaftar padahal tidak pernah mendaftarkan dimana mana

Tidak ada instruksi aplikasi yang jelas

### 1/5 — Buruk

*2025-07-14, version 6.5.0*

Laporan blm ada petugas yang datang tapi status sudah d slesaikan,

### 5/5 — Catat meter

*2025-05-06, version 6.5.0*

Alhamdulillah bs catat mandiri, namun sebaiknya ada opsi bs ketemu pic nya.
Agar bs crosscek angkanya. Tx

### 1/5 — Notifikasi Jadwal Catat Meter dan Tagihan tidak Muncul

*2025-05-01, version 6.5.0*

Aplikasi Ver 6.5.0 Notifikasi Catat Meter dan Tagihan tidak Muncul di IOS 18.2

### 5/5 — Pencatatan pdam

*2025-04-16, version 6.5.0*

Alhamdulillah dipermudah dan gk ribet, terimakasih

### 1/5 — Gimana ya

*2025-01-18, version 6.5.0*

Masih banyak crashnya, mau cek tagihan nggk bisa, disuruh masukan nomer pelanggan, giliran mau nambah nomer pelanggan, keterangannya "Nomer Sudah Terdaftar" kudu piye iki jal

### 1/5 — Aplikasi crash

*2025-01-04, version 6.5.0*

Sejak ada request untuk akses photo aplikasi CIS malah crash saat catat meter… duhhh

### 1/5 — Aplikasi asal bapak senang

*2024-12-28, version 6.5.0*

Software nya ga bisa nambah nomor meter yang baru!!, Saya mau menambahkan nomor pelanggan rumah saya ke aplikasi saya tidak bisa, tulisannya "nomor sudah terdaftar" Masa 1 nomor pelanggan cuman bisa masuk di 1 aplikasi, jd ribet mau catat meteran PLN saja aplikasinya gk seribet ini Tolong diperbaiki

### 5/5 — OK

*2024-11-20, version 6.4.5*

Nice

## Frequently asked questions about CIS Perumda Air Minum Surabaya

### How do I pay my water bill with CIS Perumda Air Minum Surabaya?

You can pay your monthly water bills directly through the app using VA or QRIS payment methods. The app also supports payments for non-water bills via the same methods.

### Can I submit my water meter reading using CIS Perumda Air Minum Surabaya?

Yes, the app allows you to submit your meter readings independently each month. You can also access information about your meter readings per month.

### What kind of information can I find about my water usage?

You can view your monthly water bill information and track your water usage history. The app provides graphs of your water bill and cubic meter usage per period.

### How do I report a problem with my water service?

You can input your complaints directly within the app. The application also offers a feature to monitor the progress and resolution of your reported complaints.

### Does CIS Perumda Air Minum Surabaya have ads?

No, the application does not contain advertisements. It is a free application designed to provide utility information and services without interruption.

### What devices is CIS Perumda Air Minum Surabaya compatible with?

CIS Perumda Air Minum Surabaya is available for iPhone and iPad devices. It is designed to run on iOS operating systems.

### How often is CIS Perumda Air Minum Surabaya updated?

The latest version of the app is 6.11.0, and it was last updated on March 4, 2026. This indicates a recent update, suggesting ongoing development and support.

### What is the age rating for CIS Perumda Air Minum Surabaya?

The app has an age rating of 17+. This is likely due to the financial and personal information handled within the application.

## Version history (last 5 releases)

### 6.12.0 — 2026-06-02

- Perbaikan bug PSB Online
- Penambahan syarat PSB Online
- Penambahan fitur balik nama pada menu Pengaduan

### 6.11.0 — 2026-03-04

- Update ketentuan pesanan tangki
- Perbaikan permission foto catat meter mandiri
- Perbaikan beberapa UI menu
- Perbaikan beberapa bug minor

### 6.10.0 — 2025-12-23

- Menambahkan informasi fungsi menu
- Perbaikan notifikasi
- Menambahkan info nomor pelanggan non aktif
- Menambahkan cetak bukti tagihan rekening air
- Menambahkan syarat dan ketentuan pemesanan air tangki

### 6.9.0 — 2025-10-05

- Perbaikan menu layanan komersil
- Perbaikan informasi jadwal catat meter mandiri di halaman dashboard
- Perbaikan tidak bisa input foto dari galeri
- Perbaikan lainnya

### 6.5.0 — 2024-12-06

- Menambahkan menu monitoring grafik smart meter
- Perbaikan tampilan grafik tagihan
- Perbaikan foto catat meter dan keluhan force close pada device dengan RAM kecil
- Perbaikan beberapa bug minor

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## Related topics

[Customer Information System](https://appshunter.io/ios/topics/customer-information-system)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*