# Cisco Jabber — user reviews > 353 indexed App Store user reviews of Cisco Jabber by Cisco, rated 4.60/5 from 16,757 ratings. - Source: https://appshunter.io/ios/app/cisco-jabber/id467192391/reviews - App overview in markdown: https://appshunter.io/ios/app/cisco-jabber/id467192391.md - Rating breakdown: 5★ 13,241 · 4★ 1,770 · 3★ 639 · 2★ 276 · 1★ 831 ## What do users think of Cisco Jabber? Overall sentiment: negative **Pros** - 🚀 Works well when it's working - 👍 Good app when it functions properly - 🚀 Excellent video and audio quality **Cons** - 🐛 Frequent disconnections and login issues - 🐛 Unreliable notifications and missed calls - 🐛 Compatibility issues with newer iOS versions - 🐛 Crashes and freezes - 🔋 High battery consumption **Commonly reported bugs** - Inability to receive calls when app is in background - Notifications not working as expected - Frequent need to log in and reconnect **Most requested features** - Allow customization of ringtones - Improve syncing of chat history across devices - Add support for iPad multitasking ## Newest reviews (20 of 353) ### 1/5 — Test updates in your lab! *2025-08-31, version 15.1.2* The previous week the latest update crashed Android devices and now their recent update crashed iOS ### 1/5 — Garbage app *2025-07-11, version 15.1.1* It’s been years since I wrote the comment below they STILL haven’t fixed it! ———- 1. Cisco refuses to fix a problem that has been ongoing for several years — Jabber will not ring unless the app is active (ok), but it must be the focus and the phone can not be in sleep mode. I HATE this garbage app and the fact that Cisco refuses to fix problems! ### 1/5 — La dernière mise à jour ne fonctionne pas *2025-04-25* Avec la dernière version mise à jour, l’application ne fonctionne plus correctement et a des difficultés à se connecter et à contacter le serveur. ### 1/5 — Nicht nutzbar *2025-03-31* Wer ist eigentlich auf die dämliche Idee gekommen, dass sich der Client in unregelmäßigen Abständen von ein paar Stunden, bis zu Wochen abmeldet!? Das wäre ja noch nichtmal ein Problem, wenn die biometrische Daten nutzbar wären, so wie man es der App erlaubt. Leider funktioniert auch das nicht und die App verlangt stur den Benutzernamen und das Passwort. Das ist irgendwie Cisco-typisch. Bitte zumindest dafür sorgen, dass die Anmeldung mittels biometrischer Daten funktioniert, dann kann man auch über das ständige Abgemeldet hinwegsehen. Trotzdem: es ist eine Telefon-App, mit der man telefonieren können soll, sie darf gern dauerhaft laufen, bis man sich selbst abmeldet. ### 4/5 — Disconnects frequently requires restarting *2025-02-17, version 15.0.3* Have hard time using it almost everyday. Requires either restarting the cart or the app. ### 1/5 — Call drop *2025-01-13, version 15.0.3* Calls drop too often ### 1/5 — Version 15.0.2 startet und bricht zusammen *2024-12-21* Guten Morgen, mit der Version 15.0.2, die ein Stabilitätsupdate sein sollte wurde das Gegenteil erreicht. Leider bricht die App gleich nach dem Start zusammen und beendet sich. Bitte mal nachsehen. Danke. ### 4/5 — Hinweis auf Apple Watch fehlt *2024-11-09* Schön wäre die Implementierung der Apple Watch, um Gespräche anzunehmen und das klingeln zu hören. ### 1/5 — App not running background *2024-10-01* Calls are not getting when screen is locked this means app is not running in background for iOS devices pls help us ### 2/5 — Inventory Control *2024-09-09, version 14.3.2* The app would be worlds better if it stayed alive instead of closing automatically after not being used for a while. The whole point of the app is to be able to still connect to the Cisco network while being on the go. Android doesn’t have this issue, just IOS. The app is basically useless if it’s going to be “log out” after I lock my phone. ### 1/5 — Terrible *2024-09-04, version 15.0.0* Bad app, rings and won’t let you answer. Shows missed calls even though it never rang. Decent when it functions properly but that is rare ### 1/5 — Big failure *2024-08-02, version 14.3.2* Could Cisco explain to us how a phone App like Jabber only works if you have it active on the main screen , otherwise, it doesn’t work at all . Of course the application is open in the background. The application doesn’t understand being opened on the background as it has to be active on the main screen. Cisco, a multi billion dollar company doesn’t know how to make a mobile App. In contrast I had Avaya App before it worked perfectly. What a shame! ### 2/5 — Приложение из каменного века *2024-08-01* Очень ресурсоемкое и требовательное а каналам связи, приложение из каменного века ### 1/5 — iOS 17+. *2024-04-18, version 14.3.1* Jabber will not work on the iPhone 17. ### 1/5 — Does not stay connected unless the app is open *2024-04-11, version 14.3.1* Not sure what wrong with the latest version but Jabber will not stay connected in the background - so calls do not come through unless you keep the app open. This really needs to be resolved. ### 1/5 — Garbage app *2024-03-24, version 14.3.1* 1. Cisco refuses to fix a problem that has been ongoing for several years — Jabber will not ring unless the app is active (ok), but it must be the focus and the phone can not be in sleep mode. 2. It has just come to my attention that my work voicemail (Jabber) is picking up calls to my PERSONAL CELL PHONE NUMBER. Do not blame the call forwarding setting on my cell phone — it is off and has ALWAYS been off! I HATE this garbage app and the fact that Cisco refuses to fix problems! ### 1/5 — Worthless *2024-01-31, version 14.3.0* This app is completely worthless. Calls don’t come through unless the app is open and you are checking it every 15 minutes to make sure you are logged on. ### 1/5 — Cisco Only App *2024-01-15, version 14.3.0* This app doesn’t work for me due to it wanting to connect to Cisco systems. I have my own XMPP host thank you. The first privacy invading thing it did was send my login credentials to them! 🤯🤬 ### 1/5 — Doesn’t support the newest IPhone update *2024-01-12, version 14.3.0* Very frustrating that the app doesn’t support the newest iPhone update. Great app if you are running older IOS versions. ### 1/5 — Worst app a company has ever forced me to use *2024-01-03, version 14.3.0* Good god. This app just doesn’t work. I’ve tried relentlessly for a day now to login and it just won’t work. Even when I “connected” to IM it doesn’t show any of my chats and it keeps disconnecting anyway. What a nightmare, thankfully we’re moving to teams soon. ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer works *2026-08-17, version 15.3.0* All calls get cancelled right away. It’s broken ### 1/5 — Horrible design and implementation *2026-06-03, version 15.2.1* We got this piece of trash at work and i was excited until I started using it. Calls randomly don’t go through. Sometimes people cant hear you when you answer. The interface is utter trash. You have to log in every 2 -3 days but it doesn’t show that you have to do so, it just doesn’t work. It doesn’t respect the iPhone do not disturb settings. Multiple taps to do anything. If you have any choice at all run away! ### 1/5 — Horrible *2026-05-27, version 15.2.1* Drops calls constantly, and then takes forever to reconnect. Not good when working with patients. ### 1/5 — Problem for years *2026-04-24, version 15.2.1* Wont answer first call. ### 1/5 — Constantly Hangs *2026-04-01, version 15.2.0* This app hangs on the title screen and/or while importing native contacts almost 100% of the time. I can tell I’ve received a call but I can’t actually get the app to complete its opening processes to retrieve any information. ### 1/5 — Death by Update *2026-03-19, version 15.2.0* I have been using Jabber for a long time. Organization is 1000+ employees. When in the field I can look up any person in our organization. Love it. Problem is when an update is done on the system side our IT has to spend weeks to get it to work again. Might as well go back the contact index cards like the old days. ### 1/5 — Doesn’t work *2026-03-10, version 15.2.0* I’ve tried for a week now working with my works IT support to get this app to work on my iPhone 17 pro max…. I updated the iOS, deleted apps, on their side they reconfigured everything multiple times. I have deleted and reinstalled the app numerous times. Still nothing. The app closes immediately once I am logged in. I can’t even click anything. This app is horrible and useless. ### 1/5 — Terrible Connectivity *2026-03-09, version 15.2.0* Not consistent at all. If you use the phone a lot, be prepared for features to not work such as not receiving calls, conferencing not working, dropping calls, audio not coming through and generally unreliable app ### 1/5 — Needs work *2026-02-04, version 15.2.0* This app keeps logging me out and it’s VERY inconvenient for work. It also integrates calls with my personal phone call log and it doesn’t give me an option to stop it from doing that. I previously used 3CX and Jabber could really learn a lot from them. Transfer calls is also difficult for no reason. They should make it possible to transfer directly to VM with one click and not having to dial the entire extension number. ### 1/5 — Ios *2025-09-10, version 15.1.3* On iPhone, Jabber disconnects when the app is not in the foreground, which causes the connection to drop. This is a significant issue. ## Most praised reviews (10 highest-rated) ### 5/5 — استخدام التطبيق *2023-09-23, version 14.2.1* التطبيق رائع جدا وله خاصيات جميله ، حسب الصلاحيات من نظام الشركة الخاصه بك تستفيد من باقي الخدمات ### 5/5 — تقييم *2023-04-16, version 14.1.5* رائع جدًا. ### 5/5 — Enable APNS (Push Notifications) on your CUCM Cluster! *2022-06-18* Like many other recent reviews of the Jabber app, I could not get mine to receive calls or notifications in the background. I opened a TAC case with Cisco and they had me enable Push Notifications in Call Manager. After doing this, it works perfectly! Ask your system administrator to take a look at this. Hopefully this can help somebody. ### 5/5 — Never works *2021-11-10, version 14.0.3* This app is so glitchy. Never logs me in…or drops immediately. Calls ring once then are lost. Useless. ### 5/5 — Ligação cai constantemente *2021-06-04* Ao ligar para outra cidade a ligação durava alguns minutos e caía ### 5/5 — Problems with conference and call forward *2020-12-01* Guys, we have a problems with conference and call forward after update iOS to version 14.2 and it very big problem for most users. Could you have new version of Cisco Jabber? I’m sure that this problem not associated with my IPPBX, because I checked it on phone with iOS 13.7 and it working without problems. Thank you for your answers. ### 5/5 — jabber for cannot support screen share *2020-09-11* I want to share doc in iPad jabber ### 5/5 — Melhor que MSTeams *2020-08-02* Excelente ### 5/5 — Excelente *2020-03-23* Excelente ### 5/5 — Quality experience *2020-03-09* The app provides a seamless video and audio call experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*