# Cisco Technical Support > Network maintenance and support tools for Cisco products and services. (iPhone/iPad app by Cisco.) - Source: https://appshunter.io/ios/app/cisco-technical-support/id398104252 (this page in markdown: same URL + `.md`) - Developer: [Cisco](https://appshunter.io/developer/298844389) - Category: Business, Productivity - Price: Free - Rating: 2.60/5 from 15 App Store ratings · 37 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 9 MB - Languages: English - Released: 2011-01-10 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/cisco-technical-support/id398104252/reviews.md ## What is Cisco Technical Support? Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime! • Maintenance Updates ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features. Basic features available to all users: • Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities • Access to product-specific support content for over 7,000 Cisco products • Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers • PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications • Cisco Reseller Locator found in Tools • Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts" • Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account Advanced features available to Cisco Support Contract Owners: Service Requests & RMAs: • View, Edit and Create Service Request and track RMAs • Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types) • 30 Day history of Service Request related mobile push notifications found in "My Notifications" • Receive Service Request updates via mobile push notifications • Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email • Bookmark urgent Service Requests for easy reference from "My Shortcuts" • Single tap to request case updates, case closure, and reopen cases Service Contract & Product Coverage Information: • View contract information and set-expiration reminders prior to their expiration with "My Contracts" • An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage" • Ability to validate and update the current installation using your current location • Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices" • Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices. Bug Search Tool: • Research Cisco software bugs by product, iOS version, or keywords • Bookmark software bugs for easy access from "My Shortcuts" Tools: • SSH / Telnet Client • IPSec Overhead Calculator • VCS Service Checker Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com ## Key features - Troubleshoot network issues - Manage Cisco Service Requests - Track RMAs - Research products and bugs - Access support content and guides - Manage install base and contracts - SSH/Telnet client ## Recent user reviews (10 of 37) All indexed reviews: https://appshunter.io/ios/app/cisco-technical-support/id398104252/reviews.md ### 3/5 — Login issue *2022-08-13, version 5.1.5* Login into the main app does not log user into internal applications like Cisco support community unlike before. ### 1/5 — Terrible *2021-05-07, version 5.1.4* App is just glorified shortcuts to web pages. Accidentally typed in wrong email address to login andnnow its cached so every time I try a link it consistently fails with login errors. Delete and install doesn't fix it either. ### 1/5 — Crashes *2020-01-30, version 5.0* App crashes upon immediate opening?? Not usable..was working before app was updated... ### 1/5 — Case number search *2019-04-06, version 4.1.6* Can you not search a case by case number? And I know I have open cases with HTTS but somehow they don’t show. ### 1/5 — Useless *2019-03-20, version 4.1.6* Refuses all login attempts. ### 1/5 — Login continually fails *2019-02-11, version 4.1.4* Constant message indicating the App is undergoing maintenance and will not allow login. ### 3/5 — Bug *2017-03-21, version 3.17.2* I like some of the tools In this app but I always get your session have expired message even when I'm in the middle of using the app very annoying. ### 5/5 — Excellent app for keeping on top of issues *2015-12-22, version 3.13* App allows you to keep on top of reported issues in customer network and is invaluable in support function - the latest alert capability for sounds and notifications are great! ### 5/5 — Cisco tech Support *2015-12-21, version 3.13* Love the way this app lets me know when there are support cases opened on key infrastructure. Automatically alerts to security advisories and end of life. ### 5/5 — Great to keep up with cases. *2015-12-18, version 3.13* Very useful tools and notifications for cases opened by customers. ## Frequently asked questions about Cisco Technical Support ### What does the Cisco Technical Support app do? This app simplifies network maintenance and troubleshooting by providing tools to help users resolve issues, research products, create and track Cisco Service Requests, manage RMAs, and oversee their install base. It offers access to support content, guides, and community forums. ### What are the key features of the Cisco Technical Support app? Key features include managing service requests and RMAs, accessing product-specific support content and troubleshooting guides, receiving security advisory notifications, managing your install base and contract coverage, and a bug search tool. It also includes basic tools like an SSH/Telnet client. ### Is the Cisco Technical Support app free to use? The basic features of the Cisco Technical Support app are available to all users for free. However, advanced features related to service requests, RMAs, contract management, and install base management are exclusively available to users who own a Cisco Support Contract. ### Who is the target audience for this app? The app is designed for network professionals, IT administrators, and anyone responsible for managing and maintaining Cisco network infrastructure. It is particularly beneficial for those who hold Cisco Support Contracts and require advanced tools for their daily tasks. ### Can I manage my Cisco devices and their coverage with this app? Yes, the app allows contract owners to manage their install base, view End-of-Life (EoX) status, warranty, and coverage details for up to 10,000 devices. It also includes a barcode scanner to easily look up product coverage by serial number and set expiration reminders for contracts. ## Version history (last 1 release) ### 5.1.5 — 2022-06-25 • Maintenance Updates ALERT: Cisco CTS version 5.1.5 is now available. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*