# Citi AU — user reviews > 139 indexed App Store user reviews of Citi AU by Citibank Australia, rated 4.80/5 from 233 ratings. - Source: https://appshunter.io/ios/app/citi-au/id394880260/reviews - App overview in markdown: https://appshunter.io/ios/app/citi-au/id394880260.md - Rating breakdown: 5★ 194 · 4★ 31 · 3★ 5 · 2★ 0 · 1★ 3 ## What do users think of Citi AU? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 👍 Easy to navigate - 🔒 Secure login options - 💡 Useful features like Apple Pay - 🤝 Good customer service **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult to find certain functions - ⏱️ Slow transaction processing - 🔑 Unreliable login/logout issues - 🤖 Poor in-app support and communication **Commonly reported bugs** - App freezes and crashes frequently - Login issues with Face ID and Touch ID - Delayed or inaccurate transaction updates - Offers and cashback features not working - Inability to update account details **Most requested features** - Improve transaction history and categorization - Add secure in-app messaging/chat support - Enable mobile check deposit - Streamline login and logout process - Provide more customization options ## Newest reviews (20 of 139) ### 3/5 — Website *2025-08-29, version 17.1.1* The site it’s difficult to navigate and it doesn’t seem to allow updating to my current address. ### 2/5 — Double login *2025-08-25, version 17.1.1* It’s been months and your app still has a double login issue. Only recently when I log into the app, it almost immediately logs me out. I have to log in again to be able to do my banking. Please fix. ### 3/5 — Average app. *2025-08-06, version 17.0.7* Help and contact sections useless. No way to send message. No contact email addresses. ### 2/5 — Others are better *2025-07-27, version 17.0.7* Please make the balance owed easier to read. And also please allow Face ID to work properly to log in. C’mon! ### 2/5 — No message facility or secure chat *2025-07-23, version 17.0.7* Outdated app. Buggy and often crashes but the most annoying thing is that there is no message or chat function or even support email provided in the app. Just a url for the website, not even a link a url that one has to copy into one’s browser. Please do better. ### 2/5 — Login issues *2025-06-26, version 17.0.7* The app asks you to login at least twice everytime you open it. You login with faceID and it looks as though it logged in but then takes you right back to the login page to do it again. Generally I have to do it twice everytime however today I’ve tried logging in three times and still won’t work so I gave up. Once you eventually get in it’s pretty average. ### 2/5 — Mediocre at best *2025-06-24, version 17.0.7* This is a frustrating banking App. Continually makes you login twice in a row. Time outs after too short a period - even when USING the App! Pop up asks to extend. Often it ignores your choice and just logs out anyway. Purchase Transactions are very slow. They’ll say ‘pending’ for DAYS. How is it Westpac and Amex can process transactions within 1 day? Apple Pay limit is also low. Rejecting due to needing a PIN - which means digging out the physical card. Useless!!!!!! ### 2/5 — Unable to message the bank *2025-06-24, version 17.0.7* This app/bank taken over by NAB, doesn’t have the ability to notify or message the bank at all if you need too. ### 3/5 — Double login *2025-06-04, version 17.0.7* Only recently when I log into the app, it almost immediately logs me out. I have to log in again to be able to do my banking. Please fix. ### 2/5 — My Cashback *2025-05-12, version 17.0.7* This does not work and I can’t bring up the offers. I have deleted and reinstalled the app, still doesn’t work. Been trying for a week now. This should be available on the website so we can see what’s available ### 1/5 — Offers in app not working *2025-05-01, version 17.0.7* I have been unsuccessful in obtaining the offers in the app. The circle simply keeps on turning and the pages do not open. I had the same problem in the past and could not open the offers page either. I think there is something wrong with your app. ### 2/5 — It has no chat support in the app *2025-04-14, version 17.0.7* It has no chat support in the app ### 1/5 — Not user friendly at all *2025-04-04, version 17.0.7* Held citi credit card for one day and already having issues with the app and on their website. Activated card, now won’t let log onto everything. ### 1/5 — Sorry that there’s no support *2025-04-03, version 17.0.7* The App doesn’t allow us to chat directly with support, even the links are non clickable. They really don’t want us to talk to them at all to resolve issues. ### 1/5 — Poor quality, low functionality *2025-04-03, version 17.0.7* App is inconsistent and paying via BPay is time consuming often fails. ### 2/5 — Chat *2025-04-02, version 17.0.7* The help mentioned a chat function. Nowhere to be found in the app. ### 1/5 — Pointless *2025-04-01, version 17.0.7* This app is about the most user unfriendly card app I’ve ever seen. Why can’t I just open it and make a payment? There’s a balance, but it says no payment due. But I don’t want to wait to pay it! Then when I did have to make a payment it was so complicated that my payment was late and I was hit with a $30 late fee! Going to be canceling this card. ### 2/5 — Difficult to navigate *2025-03-31, version 17.0.7* As an elder costumer this is very un friendly app, as statements are no longer received in the mail, they are not available in the app ,checking my purchases for the current month is difficult .Why is there not a log out button surely if there is one and I have never found one, it should be easy to find. Please do some work on this app and make it customer friendly. Michael ### 1/5 — Where’s the activate card option?? *2025-03-28, version 17.0.7* Comon Citi- I’ve just been approved a card and you don’t even have the “activate card” option on the main page. Just an annoying pop up. Hope something is done asap otherwise will be cancelling card ### 1/5 — very poor bank worse app *2025-03-06, version 17.0.7* The citibank app is totally useless very hard to negotiate very user unfriendly and it’s beyond me how it survives and it’s current form. Since being taken over by NAB citibank has plunged from being quite reasonable institution user-friendly to the reverse. I will be closing all of my citibank accounts and once that is done, I’ll be closing all of my NAB accounts and transferring them to the CBA. ## Most critical reviews (10 lowest-rated) ### 1/5 — Logs out after very short time *2025-08-15, version 17.1.1* Some update is causing the app to log out after a short time, even if you’re actively using it. Impossible to input data into a budget! Never was a problem in the past. No need for this level of strictness, active user input should reset the log out timer. ### 1/5 — Outdated app *2025-08-12, version 17.0.7* The worst banking app I’ve used. It’s 2025 not 2015, this app ranks poorly relatively to other banks. The transaction history and lack of categorisation is especially annoying. ### 1/5 — Logs out after very short time *2025-07-22, version 17.0.7* Some update is causing the app to log out after a short time, even if you’re actively using it. Impossible to input data into a budget! Never was a problem in the past. No need for this level of strictness, active user input should reset the log out timer. ### 1/5 — Citi requesting sms code while overseas is wrong - use app *2025-07-06, version 17.0.7* My australian phone does not work overseas so requesting sms code cannot work. Confirmation via citi app would be sensible alternative. I had to use another card. ### 1/5 — Frustrating Experience – Inaccurate Transactions & Poor Support *2025-06-18, version 17.0.7* I’ve found the Citi Bank app to be incredibly frustrating. The transaction history is often inaccurate or unclear, which makes it hard to keep track of my finances. What’s worse, every time I’ve tried to clarify these issues by calling support, I end up having to call twice just to get a proper response. This has been one of the worst customer service experiences I’ve had with any bank. ### 1/5 — Offers not working for 3 weeks *2025-05-08, version 17.0.7* App hangs. Tried communicating with support-0/10 ### 1/5 — The most useless-slowest app in Banking Industry. *2025-05-03, version 17.0.7* Everything to slow from log in to browsing transactions, points search, redeem, payment till you log out. While other credit card app would be done in 4 minutes, Citi took 22 minutes. What a dump! This is the reason we are leaving. Useless App. Zaw Oo ### 1/5 — Useless app *2025-05-03, version 17.0.7* App never works properly, after sign in then asked to sign in again and my cashback option doesn’t work then app frozen ### 1/5 — Offers section can’t be opened *2025-05-03, version 17.0.7* The app is not good for users as some times specific section can’t be accessed, which wast me a lot of time to try. ### 1/5 — Useless *2025-05-03, version 17.0.7* No way to make a payment through the app, and unable to transfer small amounts from other accounts so forced to keep paying interest on small amounts owing ## Most praised reviews (10 highest-rated) ### 5/5 — Very good service *2025-02-14, version 17.0.5* I’m using more than 10 years it’s very good service ### 5/5 — Reliable and efficient banking *2025-01-13, version 17.0.5* Never fails! Excellent support and service when needed ### 5/5 — Mr *2024-12-06, version 17.0.5* Friendlier as a true friend ### 5/5 — Recommendation *2024-11-23, version 17.0.5* I hope your next version of this app includes a user friendly features. Example: When I use my citi credit card to purchase. I have to login on their website to add my nominated card to pay the citi credit card. I hope on your next version there’s an option to click to pay and add the nominated card. And also, I hope you add an option that we can pay above minimum amount as well. Please check the apps of your competitor, like amex they added features to pay other amount. ### 5/5 — Recommend *2024-11-07, version 17.0.2* Awesome facility, interest rate and app ### 5/5 — Simply bliss *2024-08-17, version 16.9.7* One of the easiest banking tools I have had the pleasure of using. Brilliant. ### 5/5 — Quick and easy *2024-05-23, version 16.9.7* Great app. I’m not computer savvy and yet I don’t find it difficult to navigate this app. ### 5/5 — Wong *2024-05-01, version 16.9.5* I like the way I can view my account online but I’m not satisfied with my response regarding my request for credit increase for a mere 1k. I rang Citi and was told I had to wait 11 days before I could receive a response and then to be declined. Very frustrating ### 5/5 — Happy customer *2024-03-09, version 16.9.1* I find Citi bank has helped me over the years to get things I’ve needed and or paying off other credit cards. By offering good interest rates and becoming a valued customer has allowed me to build up my credit over the years. Thankyou Citi Bank a bank I can trust ! ### 5/5 — Great improvements! *2024-03-04, version 16.9.1* Quick & easy overseas payment. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*