# Citi Bike Miami — user reviews > 135 indexed App Store user reviews of Citi Bike Miami by decobike, rated 2.00/5 from 62 ratings. - Source: https://appshunter.io/ios/app/citi-bike-miami/id398956248/reviews - App overview in markdown: https://appshunter.io/ios/app/citi-bike-miami/id398956248.md - Rating breakdown: 5★ 10 · 4★ 4 · 3★ 2 · 2★ 3 · 1★ 43 ## What do users think of Citi Bike Miami? Overall sentiment: negative **Pros** - 🚴 Convenient bike rental service - 🗺️ Good station coverage and locations - 💰 Reasonable pricing for casual users - ⚡ Quick sign-up process - 🛠️ Bikes generally in decent condition - 📍 Accurate station availability display **Cons** - 🐛 App crashes frequently and unreliably - ❌ Bikes fail to unlock despite payment - 💳 Unexpected charges and overcharging issues - 🔐 Security concerns and potential fraud - 📱 Outdated, poorly designed user interface - 🗺️ Broken location tracking and GPS issues - ⏱️ No timer or rental duration visibility - 🚫 Checkout limits prevent multiple bike rentals - 🔧 Inconsistent app performance and server errors - 📞 Poor customer service and support access - 💰 Unfair billing practices and hidden fees - 🔄 Membership cancellation penalties ($50) - 📲 Verification code delivery failures - 🚲 Heavy and poorly maintained bikes **Commonly reported bugs** - App crashes on startup and during use - Map feature crashes consistently - Location tracking fails to detect nearby stations - Verification codes not sent to phone numbers - Bikes locked in checkout loop preventing rental - Failed to update error messages - Server errors on bike release attempts - Bikes automatically check back in while in use - Kiosk credit card reader malfunction - Inaccurate bike and dock availability reporting - Station information displays incorrectly - App freezes on loading screens - Membership information fails to display - Multiple charges for single rental attempts - Return confirmation not registering in system - App loops between download and membership screens - Checkout limit exceeded error after one bike **Most requested features** - Apple Watch support for bike unlocking - Real-time rental timer and countdown display - Current rental status visibility in app - Ability to rent multiple bikes simultaneously - E-bike location indicator on map - Apple Pay and Sign in with Apple support - Accurate e-bike availability information - Flexible pricing based on actual time used - Early return credits - Improved map functionality with zoom and pan - Bike condition inspection before checkout - Account history and transaction records - Standardized app like NYC Citibike - Removal of SMS verification requirement for tourists ## Newest reviews (16 of 135) ### 2/5 — Known devil *2026-03-05, version 2.63.0* The app is not at all friendly, crashes multiple times , each person has to download (forced download) to get the bike. Sometimes takes 15-20 mins to pick one bike and release.. ### 1/5 — Piece of junk *2025-11-23, version 2.57.0* I tried to rent a bike in south beach, it took my money but would not release the bike, I called customer service, they said there isn’t anything they can do. If there was a zero star I would have given that…the customer service lady was nice though. ### 1/5 — Worst app ever – fix it if you charge so much *2025-08-24, version 2.56.0* This is the worst app. I tried with two different emails and it kept telling me that the user was already created, which makes no sense because I never created an account with this. This is the worst app. They should invest more money into making the app actually work, especially since they charge so much for the bike ### 1/5 — Apple Watch supports *2025-07-25, version 2.55.0* Please provide an update with Apple Watch support. It is embarrassing that we can’t use our watch to unlock bikes. ### 1/5 — Charge me multiple times got error *2025-05-21, version 2.55.0* Charge me multiple times got error ### 2/5 — Other app *2025-04-12, version 2.55.0* Why do not use the standard citi bike app like new york? It works way better. ### 1/5 — App fails constantly *2025-02-16, version 2.55.0* Just a waste of time. “Failed to update.” Constantly Did get one ride to work but then nothing for the rest of the week. Bike sucked too but was rideable, barely. Shame, because this is clearly the best transport method of it worked ### 1/5 — $5.39 for returning 2 minutes late. *2025-02-05, version 2.55.0* This isn’t how you run a bike share. ### 1/5 — Unfavorable billing *2024-12-26, version 2.55.0* Note that you have to commit for the amount of time you are planning to take the bike, get penalty for late return with no credit for early return. Different from any other such service sadly for tourist in Miami. ### 1/5 — Wish I could give 0 stars *2024-12-24, version 2.55.0* Kiosk and app doesn’t work ### 1/5 — Doesnt let us the app *2024-12-21* my number just isnt accepted and if it does, the verification code never shows up; only able to get it by contacting support. Fix your damn app if you want people to use it. ### 1/5 — No way to get a bike *2024-12-10, version 2.54.0* The app stopped working today and I had no way to get a bike when I needed one. Regardless of paying for a membership ### 1/5 — Doesnt work *2024-12-10, version 2.54.0* Keeps saying “please refresh Error” and doesnt work even though it worked the day before ### 1/5 — Useless *2024-12-07, version 2.54.0* Rename your app POSbike ### 1/5 — Cant even sign up *2024-12-03, version 2.54.0* Trash ### 1/5 — Requiring a phone number is really dumb *2024-12-03, version 2.54.0* I don’t have a phone number as a tourist. Requiring SMS verification is really poor engineering. ## Most critical reviews (10 lowest-rated) ### 1/5 — OTP never arrives *2026-08-22, version 2.65.0* Me and my wife never received the otp code through text/whatsapp to be able to sign up and use the app, had to use the physical bike station… ### 1/5 — Doesnt work at ALL *2026-08-18, version 2.65.0* Cant add payment info. Account reset multiple times. Cant sign in at all anymore. Never got to use because its so messed up. Better to walk… ### 1/5 — Embarrassing *2026-06-24, version 2.65.0* This app is terrible. Doesn’t work. The bikes don‘t work either. Pushed the bike to the next docking station. Bad app, bad bikes… probably a good fit for Citibank. ### 1/5 — Terrible app terrible service *2026-05-24, version 2.64.0* Downloaded the app, tried to register, never received the code via text now the app is blocked can’t use the service and the terrible customer service is unavailable. Useless service getting an uber! ### 1/5 — Absolute garbage *2026-04-27, version 2.64.0* App is absolute garbage and doesn’t register bikes being returned or show any indication that the bike was locked in when it was. The app looks like a 12 year old made it in 2003. Don’t waste your time or money on businesses that have no integrity or pride in what they do. ### 1/5 — Invalid numbers. *2026-04-18, version 2.64.0* Entering my uk number in Miami to use the app. Continual failure. Just rubbish! ### 1/5 — Can only check one bike out *2026-02-27, version 2.62.0* I’m with my wife and want to rent two bikes, but it says checkout limit exceeded after only one bike…. Really lame ### 1/5 — Citi bike scam *2026-02-13, version 2.61.0* The bikes do not unlock after followed instructions. They charge your card and never unlock! I tried 4 different bikes and get charged for them and they never unlocked. I called the help number and they scam you into running your card again. ### 1/5 — Card got scammed off this *2026-01-21, version 2.57.0* Signed up and then that night my credit card and email got stolen ### 1/5 — horrible sucky app *2025-12-16, version 2.57.0* 15 years out updated. Pathetic that no one has put money into updating this app properly. Embarrassing for the city of Miami Beach. ## Most praised reviews (10 highest-rated) ### 5/5 — Citi Bikes *2025-11-24, version 2.57.0* Easy enough to use. Not the best transportation app, but certainly not the worst. “Gets the job done” is accurate ### 5/5 — Impecable *2025-03-25* Excelente app, la promo del mes se acomodó a nuestra necesidad.. fácil de usar, vivía en todos lados.. la ciudad es para por lo que va súper ### 5/5 — Works great *2025-02-16, version 2.55.0* Bikes in good shape, and checking out and docking work fine. Fewer problems than Citibike in NYC. My only small complaint is the app can’t tell you where the closest ebike is. ### 5/5 — Convenient for Miami Beach *2024-12-26, version 2.55.0* My family of four used this for transportation in Miami Beach (and a little in Miami, too) during 10 days in December.I felt the price of $35 per user for a month was very reasonable. Most bikes were in decent (not necessarily perfect) shape and the app was accurate in indicating the number of bikes and empty spots at any given station. ### 5/5 — Fantastic *2024-03-19, version 28.0.0* I don’t know why the reviews are so low, this app worked perfectly for me. I was able to rent a bike with no problem! It takes a second to update your location, but if you click on the person icon at the bottom left then it refreshes. ### 5/5 — Much better than the scores *2024-01-20, version 27.0.0* At the point of this writing, the overall score for this app is 1.8. This is completely at odds with my personal experience of the app, which is rudimentary in design, but worked perfectly fine. Miami’s South Beach area in particular is great for cycling and I want to encourage people to try it out. ### 5/5 — Other reviews are the 1% unfortunate cases. *2023-08-28, version 26.0.0* I had no issues with the app or bike , it was 8$ for 1 hour. The process was simple. The only real issue would be that I could not use the same Card for 2 bikes, other than that everything went fine. I think these 17 reviews were just the people that had bad experiences and the rest that had no issues just don’t bother reviewing because why? feel bad for the app lol ### 5/5 — Works well *2023-04-04, version 24.0.0* As a visitor I found it really easy to use. The sign up was quick - just need a mobile no, email address and credit card. Hired 2 bikes 30mins later and there were no problems at all. ### 5/5 — Excellent! *2022-11-24, version 21.0.0* This app is fantastic. It is an excellent and convenient way to get around Miami Beach! ### 5/5 — Citi bike Miami *2021-03-24, version 5.0.0* Easy to use and lots of locations to rent their bikes. The app shows station locations and available bikes and parking space. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*