# Citi Private Bank In View — user reviews > 66 indexed App Store user reviews of Citi Private Bank In View by Citibank, N.A., rated 4.80/5 from 76 ratings. - Source: https://appshunter.io/ios/app/citi-private-bank-in-view/id400258878/reviews - App overview in markdown: https://appshunter.io/ios/app/citi-private-bank-in-view/id400258878.md - Rating breakdown: 5★ 67 · 4★ 6 · 3★ 1 · 2★ 0 · 1★ 2 ## Newest reviews (16 of 66) ### 1/5 — Terrible app. Dysfunctional banking *2024-02-22* I was “upgraded” to the Privatebank and next thing I know everything is a downgraded experience. This app is terrible. They told me that it would integrate my business and personal accounts and it does not do that. I cannot even do mobile deposits without some sort of machine where I used to be able to simply use the camera on my phone just like other banking apps. When you present the problem to the people at the Private Bank, they have no idea how to address my banking experience. Absolutely dysfunctional. ### 1/5 — Complete garbage *2024-02-10, version 10.1.1* You’d think for an app that is supposed to be providing “premium” service, Citi’s app would be better. But it’s absolute garbage. It’s buggy and doesn’t work. ### 1/5 — Time to join modern era *2023-09-08, version 9.4.2* Come on Citi, you can do better than this. Even the regular retail bank is miles ahead. Time to catch up. Look at Schwab for inspiration. Thanks. ### 1/5 — The worst. *2023-04-16, version 9.0.1* "Needs work" would be an improvement ### 1/5 — Absolute garbage *2023-03-01* A pathetic & buggy app which frequently crashes, embeds web pages within the app that often don’t load, and is so much worse than other consumer banking apps it makes me question why even have a private banking account with citi ### 1/5 — Buggy, crash-y, useless app *2022-12-17, version 8.5.0* This app needs to be reworked from ground up. Tried it on multiple devices and it crashes instantly every time. Complete garbage ### 1/5 — Crashes on login every time *2022-07-08* The app crashes on login every time. I am not able to get into my account for more than 2 seconds before it crashes. This app needs to be fixed asap. ### 1/5 — App crashes on opening *2022-07-07, version 8.0.0* App crashes after login credentials have been accepted. Using an iphone. Tried deleting app and reinstalling—same issue. Needs to be debugged and updated. (posted 7.7.22) ### 1/5 — Horrible performance *2022-07-06, version 8.0.0* App keeps shutting down. Will just flash and will. It even open. Not that it’s all that useful when it is open. It is missing many features of the Citi.com app. You would think a private banking app would offer more features not less. ### 1/5 — Doesn’t work *2022-07-06, version 8.0.0* This app is the worst. It doesn’t work. ### 1/5 — App keeps crashing *2022-07-05, version 8.0.0* Useless, crashes immediately after login. ### 1/5 — Crashes constantly *2022-07-04, version 8.0.0* App crashes constantly. Can’t login without the app immediately crashing. Huge disappointment. I don’t think Citi actually cares about it’s private bank customers. ### 1/5 — App Refuses to stay open *2022-07-04, version 8.0.0* The app refuses to stay open. I have removed and downloaded it several times without success. ### 1/5 — Keeps crashing *2022-07-04, version 8.0.0* The app won’t stay open and I can’t check any balance. Don’t bother downloading ### 1/5 — This App has become very buggy. *2022-07-03* The app shuts down every time you try to open it to review your accounts. Please have your user experience and development team fix ASAP. Right now it’s about as useful as a chocolate teapot. ### 1/5 — Crashing… *2022-07-03, version 8.0.0* Not happy…crashes and not sure if the session is still open and worried about my data, privacy and assets… ## Most critical reviews (10 lowest-rated) ### 1/5 — Under maintenance always *2026-04-18* App seems to be consistently under maintenance and has given me an error message the last month when I try to log in. Customer support is unhelpful. ### 1/5 — App is very glitchy and outdated *2026-04-08* Surprisingly bad app for a bank that touts itself as a private bank. The app is very glitchy. Asks for “Contact preferences” at every start up. The login experience is cumbersome. The interface is not user friendly at all. Citi needs to invest in a better app ASAP. ### 1/5 — Worst app for daily needs? *2025-05-02* I’ve had the app for a few years. It’s buggy, and not nearly as intuitive as the apps from Chase, JPM or First Republic. And it doesn’t have Zelle or the ability to look at transactions more than a handful of months old. Also won’t stay linked with third party apps. Fine for seeing what your investments are doing I guess, but terrible for banking. ### 1/5 — Terrible banking experience *2025-04-28* This app is slow, clunky, and crashes constantly! How is this an acceptable app? My balances are inaccurate sometimes until I go into the transactions screen and back out. I sometimes can’t log in at all, saying I’ve timed out after half a second. I wish I could just not use this app at all but I can’t even access the web portal on mobile browsers. ### 1/5 — I wish I didn’t have to use this app *2024-09-24* What a terrible UI. Terrible performance. Terrible backend, crashing every day. Can’t even enable FaceID because some system error. ### 1/5 — Useless App - Zero Stars *2024-06-04, version 10.2.6* Extremely limited functionality. Unable to show all accounts. Often fails to boot up properly. I use the regular Citi app instead. Terrible ### 1/5 — Revisions took something useable and made it impenetrable *2024-05-08, version 10.2.4* Please undo this. I have no idea how to track my money. This is not progress. ### 1/5 — Useless App - Zero Stars *2024-04-21* Extremely limited functionality. Unable to show all accounts. Often fails to boot up properly. I use the regular Citi app instead. Terrible ### 1/5 — Unbelievably poor quality for a F50 company *2024-04-09* I literally cannot deposit checks and thus am forced to maintain a JP Morgan account just to handle my day to day cash needs. Otherwise, app is clunky and generally unwieldy and shockingly poor quality coming from a F50 bank. ### 1/5 — Worst app *2024-03-13, version 10.1.2* Not user friendly, poor service, nothing high end about it. ## Most praised reviews (10 highest-rated) ### 5/5 — Intuitive look and improved performance *2025-11-22* Login, application loading, and overall content load times are much faster, improving my experience. The landing page is clean and intuitive, making it easy to locate and navigate essential content. ### 5/5 — Improved *2025-07-16* Have used this app more than five year and they continue to improve its stability and layout. Great for viewing assets held with private bank but not related to consumer banking or credit cards. I actually like that these are segregated versus having a bloated app experience like some other large banks offer. In past year auth has streamlined and it now provides rapid access to ones information. ### 5/5 — Recent improvements *2023-05-30* The performance has improved drastically and recent updates to financials sections are a welcome change. ### 5/5 — Improved a lot *2022-11-03* Nice to see App login performance improved. No crashes seen. New features introduced in app made me to use this app holistic instead login to online portal. ### 5/5 — App stability and performance improved *2022-05-21* Performance improved ### 5/5 — Great banking app *2016-11-29, version 4.6.0* It is Cool - easy to use and all in one place! And I can login with touch is!! ### 5/5 — Great Upgrade *2016-05-26* This thing has improved 10 times over in the last release! ### 5/5 — Love it *2011-05-24* Very user friendly, content is organized perfectly and very informative. ### 5/5 — Private Bank Mobile *2011-05-11* Simple and easy to use. A beautiful reading app that works offline as well. It's nice not having these pieces delivered hard copy anymore, and this has video. Will look forward to updates and multiple languages in the future. ### 5/5 — Great on the go! *2010-12-22, version 1.0* Really nicely presented and extremely useful information, look forward to reading new publications. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*