# Citibank PH — user reviews > 48 indexed App Store user reviews of Citibank PH by Citibank NA (Philippines), rated 4.70/5 from 1,120 ratings. - Source: https://appshunter.io/ios/app/citibank-ph/id484428618/reviews - App overview in markdown: https://appshunter.io/ios/app/citibank-ph/id484428618.md - Rating breakdown: 5★ 940 · 4★ 122 · 3★ 17 · 2★ 9 · 1★ 32 ## What do users think of Citibank PH? Overall sentiment: neutral **Pros** - 👍 User friendly - 🚀 Quick and easy transactions - 🔒 Secure with OTP - 💡 Personalized app interface **Cons** - 🐛 App crashes or doesn't load - 🤖 Poor customer support - 🔒 Issues with OTP and login - 🤔 Lack of features compared to website **Commonly reported bugs** - App not compatible with latest iOS versions - OTP not received, locking users out - Blank/white screen issues - Transaction history not loading properly **Most requested features** - Add chat/messaging feature for customer support - Enable check deposit via photo - Improve app performance and stability - Provide better support for international users ## Newest reviews (12 of 48) ### 3/5 — Chat function on mobile *2022-10-18, version 6.5.9* Why is there no chat function on the mobile app? ### 3/5 — mobile apps it completely blank white *2021-11-15, version 6.3.9* Mobile apps it completely blank white. I’ve restarted and reinstalled the apps acting weird. I have to make a payment through online I don’t want be delayed of payments since. I’ve tried several time for months now, I feel hopeless this time. I hope someday acknowledge this message. Thank you. ### 2/5 — No chat *2021-10-26, version 6.3.8* There is no chat or email facility. It tells you to call via landline, but when you call, you cannot even speak to an operator. So how do you get in touch with non-robots in citibank? ### 4/5 — Opening apps *2021-06-10, version 6.2.8* Most of the time it takes a long time to open the apps. ### 1/5 — Usability gone down with the new app *2020-05-31, version 6.0.9* Please go back to the old version of the app. Now it takes me 5 clicks before I get to see my credit card transaction which is one of the main function for this app. Please remove all of the citi pay all and other marketing crap from the front screen ### 3/5 — Payment *2020-05-29, version 6.0.9* Have a choice to make a payment online so it’s easier for online banking ### 3/5 — Unknown *2020-05-23, version 6.0.9* Not able to activate my new card even it tells you to do it on this app. ### 1/5 — App does not open on ios 7.04and iphone 4s *2020-05-23, version 6.0.9* App does not open at all after downloading. Using IoS11.4 on SE..... ### 1/5 — Activation Option *2020-05-15, version 6.0.9* I cannot activate my credit card and no online help/assistance ### 3/5 — Necessary adjustments *2020-04-19, version 6.0.8* With the pandemic still ongoing, being able to get hold of customer support is imperative especially for clients overseas. I need to change my supplementary cardholder due to the quarantine restrictions. I sent an email about this and haven’t heard back from them yet. ### 4/5 — Better than others *2019-08-15, version 6.0.0* Compared to other local banking apps, Citibank’s App is user-friendly and capable of doing several different kind of transactions. ### 1/5 — Not working *2019-08-06, version 6.0.0* Hasn’t worked since downloading. They keep saying they’ve been trying to make a better app but it’s been some time now and nothings changed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Charges made i didn’t do. *2023-07-16* I can’t connect with anyone at this app. I’m out of country and their hotline is also useless. ### 1/5 — I’m not happy. *2023-03-07* Until UnionBank makes the CITI app as complete and convenient as it used to be with Citicorp, my rating will stay at 1 star. I can’t even send a message to anyone to address my concerns. All the reassurances of not suffering from the transfer to UnionBank rings hollow so far. ### 1/5 — Citibank is a headache *2022-08-31, version 6.5.9* One of the worst customer care for a Bank in Philippines. They force market loan products and are clueless on providing support. ### 1/5 — Generic error *2021-09-24, version 6.3.4* I cant access my account and says generic error -jerome roxas ### 1/5 — Update needed for iOS15 *2021-09-22, version 6.3.4* This app needs update for iOS15! It does not work. It just keep on loading. Please update asap. ### 1/5 — Generic error *2021-09-22, version 6.3.4* On iOS15. ### 1/5 — No OTP received. *2021-09-07, version 6.3.4* Unable to use the app now since it is requiring OTP via SMS to be sent after the update. I’ve tried several times but the OTP does not reach me. And this is even if I have good signal. ### 1/5 — Living Abroad *2021-08-03, version 6.3.2* App does not provide the best user experience for those consumer bankers who are living abroad. I no longer have local number for OTP and no email for customer service nor a chat service to support. ### 1/5 — Stuck in Loading State (05/07) *2021-05-07, version 6.2.6* App won’t load completely, stuck in loading state, can’t exit the state, whole app page is masked by that loading logo. ### 1/5 — App pasted content from my clipboard before even logging in *2020-10-09, version 6.1.7* Noticed a weird behavior from the app now that iOS 14 is out. Once I open the app (loading screen before logging in), an iOS system alert pops up twice to warn me that the app has pasted content from my clipboard. Not sure why the app is doing that, but I don’t think it should be doing that. Not unless I was the one who initiated the action - which I did not. ## Most praised reviews (10 highest-rated) ### 5/5 — Couldn’t be better *2024-03-11* Welcome new bank ### 5/5 — Easy to use *2023-05-19* User friendly. ### 5/5 — Transfer of funds *2021-03-27, version 6.2.4* Quick and easy ### 5/5 — Stopped working *2020-08-03, version 6.1.3* It has been great until now. No updates and it will not open. I get a blank white screen and nothing loads. ### 5/5 — Improvements for app *2020-03-20, version 6.0.7* When I was in the US, sometimes I couldn’t get verification code. And even if verification code appears, it should reflect on the app so we can just submit. Instead, we have to look at the numbers, type it, etc. Also reaction is off is slow. Thanks. ### 5/5 — Customer support chat *2020-02-09, version 6.0.7* Would be nice to add a feature to chat with Customer Support using the app. Most bank apps have this feature. ### 5/5 — Secured and friendly *2020-02-05, version 6.0.7* Wherever I am, 24/7 I can transact with my finances. I can transfer money here and abroad without extra fees. It is very safe as it uses OTP thru your mobile phone. Very easy to use and very friendly app. Dont need to go to the bank. But it can improve more by allowing photo deposit of checks like here in the US. It will save us time and expense . One thing I dont like is, it gave up its international toll free numbers. Download it if u still dont have it. Have fun! ### 5/5 — Citibank Has a Winner in this App. *2019-12-16, version 6.0.7* Excellent app. Keeps me abreast and in touch with all my financial transactions both locally and abroad. Makes online purchases so easy, secure with peace of mind with the use One Time Pins sent by SMS text. Excellent job, Citibank. That’s the reason why I bank there. ### 5/5 — Apple Pay *2019-03-26, version 5.5.9* Hope apple pay will be available in PH with citibank card ### 5/5 — 👍🏼 *2018-10-19, version 5.5.2* Great app! Helps me access my cards easily. 👍🏼 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*