# Citibank RU > Mobile banking and credit card management for personal finance. (iPhone/iPad app by Joint Stock Company Commercial Bank Citibank.) - Source: https://appshunter.io/ios/app/citibank-ru/id520758931 (this page in markdown: same URL + `.md`) - Developer: [Joint Stock Company Commercial Bank Citibank](https://appshunter.io/developer/520758934) - Category: Finance - Price: Free - Rating: 4.57/5 from 370 App Store ratings · 39 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 285 MB - Languages: English, Russian - Released: 2012-09-04 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/citibank-ru/id520758931/reviews.md ## What is Citibank RU? Opportunities Brought to You by the Citi Mobile® App - Login with Touch ID/Face ID or password - Password recovery - Transaction authentication with Citi Mobile® Token or one-time password - Card activation and PIN set up - Keep track of card transactions, view account statements and transaction confirmation documents - Personal information (addresses, e-mail, phone number) update - Register document submissions (for the purposes of passport details update, submission of documents to Currency Control, closing all accounts (except your credit card account)) - Submit your Form W-8BEN online Payments and transfers - Transfers using a phone number through Instant Payment Service*.Transfer money using a phone number through Instant Payment Service in an instant. - Account-to-account transfers - Transfers between own accounts - An online request to withdraw the money from your brokerage account *The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer. Loan and credit card information - View transaction history and the minimum payment amount - View credit card and loan statements - Transfer funds to your credit card from your account - Prepay your loan and/or credit card debt ______________________________________ If the app is unstable, follow these tips: • Clear app data and cache in your phone’s Settings and restart the device. • Reinstall the app (uninstall it and then download and install the latest version). If the tips do not help, please email us at help.ru@citi.com with a screenshot/video of the error message and the following information: device model, operating system version, login date and time so that we can check and help you accordingly. If you have questions: - email us at help.ru@citi.com; or - call us on +7 (495) 775-75-75 in Moscow, + 7 (812) 336-75-75 in St. Petersburg or 8 (800) 700-38-38 elsewhere in Russia. ## Key features - Secure login with biometrics or password - Transaction authentication with token or OTP - Card activation and PIN setup - View account statements and transaction history - Update personal information - Instant transfers via phone number - Loan and credit card balance management ## Recent user reviews (10 of 39) All indexed reviews: https://appshunter.io/ios/app/citibank-ru/id520758931/reviews.md ### 5/5 — Хороший банк с мультивалютным кошельком *2023-05-19* Жаль что уходят ### 1/5 — Horrible *2023-04-12* Horrible bank, horrible app. ### 1/5 — отвратительное приллжение *2023-01-21, version 13.1* Который раз ошибаюсь в переводе между своими счетами и вместо того что бы оплатить задолженность по кредитной карте снимаю с нее денег, а сити банк отказывается возвращать комиссию, хотя деньги в тот же день возвращены обратно. ### 1/5 — Poor communication with the bank *2023-01-06* The app is not very user-friendly. The chat feature isn’t working properly. The bank reps don’t respond to your questions ### 2/5 — Introduce card block in the app *2022-06-02* Please introduce immediate card block from the app and expand the functionality of the app overall. ### 1/5 — Crisis in Russia exacerbated by Citi *2022-05-14, version 11.9* Almost impossible to close accounts. I need to convert everything to roubles at the worst rate -5 so Citi can keep this part of the profiteering going strong. Then II must transfer the roubles somewhere. I cannot access non active accounts (total balance 15 roubles). I cannot activate. No one answers chat. No one answers the call in. Bottom line: I can’t close accounts. ### 2/5 — Приложение не открывается *2022-04-19, version 11.8* С момента обновления 3 недели назад приложение не хочет открываться. Не могу перекинуть деньги на другую карту. В серьез задумываюсь о закрытие счета и карты в этом банке, так как есть гораздо более удобные приложения и условия в других банках. ### 1/5 — Слабенько *2022-04-18, version 11.8* Уже как полгода не работает. Обновляй, не обновляй - бесполезно. ### 5/5 — Лучшее приложение *2021-11-23, version 11.1* Лучшее приложение по результатам 2021. Все очень просто и понятно . ### 1/5 — iPhone 5 вылетает *2021-09-15, version 10.8* iPhone 5 вылетает **Developer response:** Спасибо за обратную связь. Сожалеем, что Вы сталкиваетесь с ошибкой в работе приложения. Нужно обязательно разобраться. Пришлите, пожалуйста, скриншот ошибки, Ваши контакты, модель устройства и версию iOS на help.ru@citi.com. В теме укажите, пожалуйста, App Store. Мы обязательно все проверим и сделаем все возможное, чтобы устранить ошибку. ## Frequently asked questions about Citibank RU ### What can I do with this banking app? This app allows you to securely log in, manage your credit card and loan accounts, view transaction history and statements, update your personal information, and perform various payments and transfers. You can also activate new cards and set up PINs. ### How can I make payments or transfers? The app supports instant transfers using a phone number through the Instant Payment Service. It also facilitates account-to-account transfers and transfers between your own accounts. You can also request withdrawals from your brokerage account. ### Is this app free to use? Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description. ### What if the app is unstable or I encounter an error? If you experience instability, try clearing the app's data and cache in your phone's settings and restarting your device, or reinstall the app. If issues persist, contact customer support via email at help.ru@citi.com with details about the error and your device information. ### How can I get help or ask questions about the app? You can reach out for assistance by emailing help.ru@citi.com. Alternatively, you can call their customer service lines: +7 (495) 775-75-75 in Moscow, +7 (812) 336-75-75 in St. Petersburg, or 8 (800) 700-38-38 for other regions in Russia. ## Version history (last 5 releases) ### 15.4 — 2024-11-08 If the app is unstable, please reinstall it. Need help? Mail us at help.ru@citi.com — we are there for you ### 15.2 — 2024-10-07 If the app is unstable, please reinstall it. Need help? Mail us at help.ru@citi.com — we are there for you. ### 15.1 — 2024-09-25 SBP services are disabled in this version: “SBPay”, instant payments, request transfer from own account and pay with QR code. If the app is unstable, please reinstall it. Need help? Mail us at help.ru@citi.com — we are there for you. ### 14.9 — 2024-08-11 We have fixed some bugs in this version. If the app is unstable, please reinstall it. Need help? Mail us at help.ru@citi.com — we are there for you. ### 14.7 — 2024-05-24 We have fixed some bugs in this version. If the app is unstable, please reinstall it. Need help? Mail us at help.ru@citi.com — we are there for you. ## Apps similar to Citibank RU | App | Rating | Price | Category | | --- | --- | --- | --- | | [Unistream Money transfers](https://appshunter.io/ios/app/unistream-money-transfers/id1314822719) | 4.7 (218) | Free | Finance | | [Цифра банк](https://appshunter.io/ios/app/id1226994609) | 3.3 (15) | Free | Finance | | [Pay P.S. 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