# Citibank TW

> Mobile banking application for managing accounts, payments, and financial information. (iPhone/iPad app by Citibank Taiwan Ltd..)

- Source: https://appshunter.io/ios/app/citibank-tw/id380431092 (this page in markdown: same URL + `.md`)
- Developer: [Citibank Taiwan Ltd.](https://appshunter.io/developer/380431095)
- Category: Finance
- Price: Free
- Rating: 4.44/5 from 364 App Store ratings · 34 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 303 MB
- Languages: English, Chinese
- Released: 2010-08-06
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/citibank-tw/id380431092/reviews.md

## What is Citibank TW?

Citi Mobile® Application

A New Banking Experience, Personalized To Your Needs

1. New Services
【Registration】
．Enrolling for Citibank Online account via your mobile directly
【Citi Mobile® Token】
．it’s a software solution that generates a One Time Password for your Citibank Online Transaction
【Touch ID/Face ID Sensor】
．You can login to Citi Mobile® by using Touch ID/Face ID Sensor once you've successfully registered your device with Citibank


2. Banking Services
【Login】
．Check account balance with ease, review credit card transaction history, transfer funds (include non-predesignated account), setup standing orders, access foreign exchange and term deposit accounts information
【Global Financial Updates】
．Access to real-time updates of Global Financial News, World Market Index, Economic Indicators, ETF information, Mutual Funds information
【Securities】
．HK/US Securities price inquiry, market news, watchlist, price alert, and online transaction, transaction status and account portfolio inquiry

3. Payment Management
【Credit Card and Loan Payment Through Any Bank Account】
．Simply scan payment barcode on your statement using our new Citi Mobile® Application Barcode Scanner to process payment at your own convenience
．No Login action required, use any Bank Account of your preference to pay your credit card and loan bills anytime, anywhere
【Payment Slip Generator】
．No more printing of your e-statements nor those forgetful days of leaving your payment slips at home, you can now access your payment slip electronically through Citi Mobile® Application. Login to your Citi Mobile® Application to access your Payment Slip anytime, anywhere
【More than 20 Types of Different Everyday Bills】
．Upon logging in, without your bill statement in hand, you can still easily pay for your gas, parking, telephone, cable and even hydro and electricity bills
．Never miss another hydro and electricity bill payment! By simply scanning payment slips using your smartphone, new Citi Mobile® Application Barcode Scanner lets you pay your hydro and electricity bills at the comfort of your own home

4. Credit Card Services
【Flexible Easy Payment Plans】
． Citibank® credit card brings you flexible easy payment plans which allows you to settle your credit card spending with ease
． No guarantor or upfront fee required, you can choose installment tenure and pay to match up your financial plan by using Installment cash advance service

Please refer to the cardmember brochure or Citibank® Taiwan website (www.citibank.com.tw) for full details and terms and conditions governing cardmember benefits and services.

Please manage your finance carefully and value your credit.

Interest on revolving credit and cash advance: 6.88% ~ 15%. Base date of interest on revolving credit: Sep 1, 2015. Service Charges for cash advance: NT$100 + the amount of cash advance x 3.5%. Other fees please refer to www.citibank.com.tw

It is recommended that you install your own anti-malware software and upgrade to newer Mobile OS version to protect your mobile device; Please ensure the data is secure if you have captured the screenshot; In order to provide full mobile banking service that Citi Mobile® will collect the personal sensitive information of Device ID, User ID & password for login, Location, Camera, Notification, photos, media, files, Face ID/Touch ID on your device at the same time, and won’t collect other information, also won’t track your activity across other companies’ apps and websites.

The use of this Citi Mobile® App is for the customers of Citibank Taiwan Limited only. Content provided via this Citi Mobile® App is not specifically created for any territory other than where Citibank Taiwan Limited operates/is licensed to operate.

## Key features

- Online account registration
- Mobile transaction security token
- Biometric login (Touch ID/Face ID)
- Account balance and transaction history
- Fund transfers and standing orders
- Credit card and loan payments
- Bill payment via barcode scanner
- Global financial news and market data

## Recent user reviews (10 of 34)

All indexed reviews: https://appshunter.io/ios/app/citibank-tw/id380431092/reviews.md

### 1/5 — 超爛的App

*2022-11-24, version 14.4.9*

用過各家銀行的App，花旗應該是最爛沒有之一，三不五時更新，不更新就拒絕用戶登入。綁定指紋辨識登入，也經常失效，要重新再綁定，介面也非常凌亂，銀行業最差勁的App。

### 3/5 — 6 minute wait for re-log in is too long

*2022-10-14, version 14.4.7*

Can’t you shorten this interval?

### 1/5 — 史上最難用銀行app

*2022-08-12, version 14.3.8*

首先 手機使用中若當機 把app滑掉重開是很正常的流程，但他不讓你馬上登入 因為不正常登出所以請等六分鐘再登入（？？？）
第二 上一期跟這一期的刷卡金額累加顯示 超級不方便
第三 繳完上一期款項後 不會馬上顯示 或扣除 甚至可以繼續再繳款 造成初次使用者容易誤按而溢繳 設計很差
但我使用這一年也毫無改進 看評論他們也沒有想要進步的意思 就大家斟酌要不要辦花旗嘍

### 1/5 — The app didn’t response to touch at all

*2022-08-11, version 14.3.8*

The app sometimes didn’t respond to touch screen at all, and I couldn’t even logout, once I force closed the app, 15 mins wait will be needed as it will say another device has logged in.

### 1/5 — Citi is finally giving up

*2022-06-30, version 14.3.8*

I honestly can’t fathom how a multinational banking behemoth like Citibank can stand the embarrassment of releasing an app like this and not feel the need to improve it after so many years. Thank the heavens Citi is finally selling off its Taiwan credit card business. The transition can’t come sooner; hang in there, fellow users. Thanks, Citi, for finally doing something good for your customers!

### 1/5 — 爛！

*2022-02-28, version 14.1.0*

一個字 爛！
App當掉，如果你向上把app滑掉，就會一直跟你說你在其他地方已經登入，必須把剛剛的登出。
請問怎麼登出？ 智障！
都多少年了 一樣的bug還不解決

### 1/5 — 太常當掉了

*2022-02-23, version 14.1.0*

看完月結單後，其他功能連結就亂了，無法回首頁🤦🏻‍♀️
貴單位的debug能力應要加強💪

### 1/5 — 爛透的app

*2022-01-06, version 14.0.7*

常態性登陸後app就立刻死當，沒有任何回復的辦法，只能強制關掉程式，關掉以後又要等6分鐘才能再次登陸，這種bug已經持續這麼久了還是不修復，真的是爛！

### 1/5 — Privacy Concerns

*2021-11-25, version 14.0.7*

I’m supposed to agree to this before using the app:

“In order to provide full mobile banking service that Citi Mobile® will collect the personal sensitive information of Device ID, User ID & password for login, Location, Microphone, Camera, Notification, photos, media, files, Wi-Fi connection function on vour device”

Microphone? Camera? Notifications? Media? Files?

Nope. I deleted the app immediately and came here to write this review to express my discontentment.

### 1/5 — Can’t transfer

*2021-11-24, version 14.0.7*

Keep showing error when I tried to transfer money

## Frequently asked questions about Citibank TW

### What can I do with the Citibank TW app?

The app allows you to register for a Citibank Online account, generate One Time Passwords for transactions with Citi Mobile® Token, and log in using Touch ID/Face ID. You can check account balances, review credit card history, transfer funds, set up standing orders, and access information on foreign exchange and term deposit accounts.

### How can I pay bills using the Citibank TW app?

You can pay credit card and loan bills by scanning the payment barcode on your statement using the app's Barcode Scanner, which can be done from any bank account without needing to log in. Additionally, you can pay over 20 types of everyday bills like gas, parking, telephone, cable, hydro, and electricity directly through the app, even without your physical bill statement.

### Is the Citibank TW app free to use?

Based on the provided information, the app itself is free to download and use. There are no mentions of subscription fees or upfront costs for accessing its core banking and payment features.

### What financial information can I access?

The app provides access to real-time updates of Global Financial News, World Market Index, Economic Indicators, ETF information, and Mutual Funds information. It also offers HK/US Securities price inquiries, market news, watchlist, price alerts, online transactions, transaction status, and account portfolio inquiries.

### Can I manage my credit cards with this app?

Yes, the app offers comprehensive credit card services. You can review transaction history, make credit card payments through any bank account, and utilize flexible easy payment plans for your credit card spending. This includes an Installment cash advance service with customizable tenure options.

## Version history (last 5 releases)

### 14.6.3 — 2023-07-11

Enhanced capabilities in an engaging contextual manner:
-Credit Card Activation
-Cash PIN Reset
-Statement inquiry
-Registration
-Forgot User ID/Password
-Switch User ID
-Citi Mobile® Token
-Touch ID/Face ID Sensor
-Push Notifications
-App Diagnostics
-Help and Support
-Get More & Next Best Offer

### 14.5.7 — 2023-05-09

Enhanced capabilities in an engaging contextual manner:
-Credit Card Activation
-Cash PIN Reset
-Statement inquiry
-Registration
-Forgot User ID/Password
-Switch User ID
-Citi Mobile® Token
-Touch ID/Face ID Sensor
-Push Notifications
-App Diagnostics
-Help and Support
-Get More & Next Best Offer

### 14.5.5 — 2023-04-17

Enhanced capabilities in an engaging contextual manner:
-Credit Card Activation
-Cash PIN Reset
-Statement inquiry
-Registration
-Forgot User ID/Password
-Switch User ID
-Citi Mobile® Token
-Touch ID/Face ID Sensor
-Push Notifications
-App Diagnostics
-Help and Support
-Get More & Next Best Offer

### 14.5.3 — 2023-02-07

Enhanced capabilities in an engaging contextual manner:
-Credit Card Activation
-Cash PIN Reset
-Statement inquiry
-Registration
-Forgot User ID/Password
-Switch User ID
-Citi Mobile® Token
-Touch ID/Face ID Sensor
-Push Notifications
-App Diagnostics
-Help and Support
-Get More & Next Best Offer

### 14.4.9 — 2022-11-08

Enhanced capabilities in an engaging contextual manner:
-Credit Card Activation
-Cash PIN Reset
-Statement inquiry
-Registration
-Forgot User ID/Password
-Switch User ID
-Citi Mobile® Token
-Touch ID/Face ID Sensor
-Push Notifications
-App Diagnostics
-Help and Support
-Get More & Next Best Offer

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*